Didn't accept my ID because I was from Vegas and my ID was straight up and not sideways. They were…read morerude too trying to kick me out after I ubered there and they declined me. I walk in, he says let me see if I can even let you In. Treated me condescending which is crazy to treat me specifically. After they declined me I asked if I could wait for a minute for another Uber to pull up and they were like hurry up I'm not letting you hang out in here. Never heard of a place that requires and key word is requires IDS to be sideways instead of straight up. Pretty disrespectful place. Security guard is rude as well & was about to get checked. So someone who is reading this in management check him so someone from the outside doesn't got to.

This used to be my favorite spot BUT since it's been BOUGHT OUT they have RAISED the PRICES and…read morechanged the reward system for the worse. Spend more, get less. I went in and my bud tender didn't tell me any of the specials and I ended up paying more buying individually. Even though I specifically asked about them. I was told by the manager to look them up on their site before coming. Duh, that's why I come in. Over priced, money hungry and not patient friendly. Bye Marigold!

I can't keep up with the names but I asked for something to put me to sleep and that's what I do. I…read moresmoked the last 14 a little too fast. So I gotta go get something. Indica life

I was staying not too far at the Double Tree and decided to come in for a couple of prerolls. They…read moreall types of specials going on daily and I can say the strains are . I got in right before they were closing and the bud tenders were very knowledgeable. Next time, I will have to give their flower a try.

Let's get into it. I've been coming here since it was Marigold. With that said, the ladies Alex and…read moreKayla and Amanda are so good at welcoming and looking at you directly and they have impeccable hospitality. Now... the guys who work there. Never welcome me and never even look up. No eye contact no acknowledgement. German and Jordan should switch places with the ladies. No joke.

From the owner: Welcome to Key Cannabis Dispensary in Phoenix, AZ! Enjoy the convenience of online ordering and…read morequick pick-up for top-quality medical and recreational cannabis products. Conveniently located off the I-17 and Dunlap, we proudly serve Phoenix with a comprehensive selection of cannabis strains, pre-rolls, vapes & carts, concentrates, edibles, tinctures, CBD, and more. Whether you're seeking relief or relaxation, our knowledgeable and friendly budtenders are here to guide you through our offerings and provide personalized recommendations. At Key Cannabis Dispensary Phoenix, we strive to create a welcoming and inclusive environment for all our customers.

The lady that helped us this last visit was enthusiastic, helpful & friendly. We were offered…read morespecials, and apparently a happy hour freebie that we knew nothing about. She was great. She would've changed this to a 5-star review, but because of the last experience and the owner not even replying to me...I can't score above 3 stars based on these 2 visits.

UPDATE TO MY REVIEW !!!!!…read more I was contacted by management to contact them with a more detailed msg and ZERO REPLY and it's been 6 days!!! VERY POOR CUSTOMER SERVICE !!!!

Mary was great, she was very helpful on picking out my product. I was confused on what to get and…read moreshe helped me

The advertisement displayed on the billboards is highly misleading and designed to entice…read moreindividuals to visit the dispensary. Despite my negative experience at the dispensary, I cannot and would not recommend this establishment. The associate I encountered was unhelpful and uninterested in assisting us in finding a suitable strain seemed to not care much once we mentioned the promotion we were interested in. The advertisement prominently states "FREE OUNCE FOR NEW CUSTOMERS" without any additional fine print. This should be the sole basis for honoring the promotion. However, upon visiting the dispensary, it was discovered that a $50 purchase is required to redeem this offer, and the customer receives only 7 grams of some low grade in house brand instead of the advertised full ounce. This is a significant reduction in the value of the promotion, requiring the customer to return three more times to spend another $50 each time to obtain the promised amount. This advertisement is highly deceptive, and if the dispensary is aware of its misleading nature, it should take appropriate action to rectify the situation. This could involve removing the advertisement or making a substantial alteration to the promotional promises displayed on the billboards.

I wanna shout out the entire team and kudos Victoria, Mario, Christian, Dom, Thomas, Cole, Everett,…read moreJessica, Carlos, Trimisha, for always bringing amazing energy, helping me with my needs, offering additional assistance anywhere needed and being knowledgeable about their brands and products. I love my experiences when I shop to and look forward to always seeing my favorite friendly faces when it's that time to come back to the shop.

Trying to not honor my Leafly order price? I ordered through the Leafly app...they immediately…read moretexted me...the order is placed.....texted again the order is ready...get to the counter, they have my order. Clearly the system works well enough for me to be on my couch hit a button, and have a man at your counter holding the correct product for me. So tell me why are you telling me you won't honor the Leafly price because you guys don't update or use Leafly to service customers? They told me they would "make an exception" and give me the price I saw online. LMAO- did you mean you will HONOR the advertised price? Idiots

I came into JARS Cave Creek for a Mojave cartridge because I needed something for traveling. I…read morenormally don't even buy carts, but figured easy enough, right? Wrong. I got home, opened it up... faulty. Completely broken. So I go back in thinking, "Great, I'm about to become that customer." But Eli immediately hit me with his usual welcoming smile and basically said, "I got you, don't worry about it." No attitude, no annoyance, no making me feel awkward about it whatsoever. Swapped it out no problem and told me to check it before heading home. Now... I don't want to get him in trouble, but I checked it in the parking lot instead of inside the store like a normal person. And OF COURSE... second one had issues too. So there I am doing the walk of shame back into JARS for the second time in like 15 minutes saying, "Oh my god, I promise I'm not trying to ruin your day." Most people at that point would've looked at me like I personally handcrafted the broken carts myself. Not Eli. This man stayed calm, professional, kind, and just said, "Okay, let's start over from the beginning." Ended up getting something completely different that worked perfectly. What stood out wasn't just that he fixed the issue because honestly, that's what customer service is supposed to do. It was HOW he handled it. His attitude never changed once. He was patient, reassuring, and genuinely nice the entire time. And to be clear, this wasn't even a JARS issue. Faulty products happen sometimes. The difference is whether the staff makes you feel like a burden when it does. Eli absolutely did not. Every single time I come into JARS Cave Creek, everyone is kind, welcoming, and professional, but Eli especially deserves recognition. You guys have stellar staff over there. And you never leave without a damn deal if that is what you want

My experience today (7/26/26 9:15am) with a cashier named Bailey (per store lead) was not good at…read more Bailey was rude and actually rolled her eyes at me. I was trying to speak with the store lead at the time regarding being shortchanged from the night before. Bailey interfered with the conversation I was having with the lead. Considering I have spent hundreds of dollars at this location, I think my time and money will be better spent at Curaleaf (where I have never been shortchanged nor treated with such disrespect). Miss Bailey can keep her eye rolling to herself. Piece.

It's the only place I go. They have the best staff and are always ready to help. They are super…read morefriendly and their prices are great!!

Friendly and knowledgeable staff. Love that you can roam…read moreand look at their products as you please. Wide range of products to suit your requirements. My favorite destination for my recreational needs.