On Saturday 10/27 early morning I've been trying to find a good nail salon for awhile, I wanted to get my nails done Saturday since I was going to two Halloween parties, and my birthday is coming up very soon. Thanks, to Google I had come across Zen Lounge where I checked out their website, read the reviews on Yelp, Google, and on their Facebook page. When, I noticed there was an opening spot at 9am I made that appointment so fast. The shop is in Broad Ripple, same plaza as The Vogue, and when I went in I was so amazed with all the wonderful colors, and even dip powder colors too, everyone came in at 9am, or 9:30am clean, spacious nail salon, they're all professional, they do offer wine, I decided to drink water that morning. I ended up getting acrylic full set with gel, along with gel pedicure, and the nail tech that did an amazing job on my nails was Andy. I will definitely go back, and I'm glad I don't stay far from Zen Lounge. read more

Zen Nails Lounge - Acrylic full set with gel - Nail Salons Near Me - Indianapolis, Indiana

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So many great things to say about Zen Nail Lounge! Even before I walked into the salon, booking an appointment for the same day was easy! I got quick responses and they were so accommodating, even though I couldn't make one of their available appointments strictly on time. The location is great and there is plenty of parking! From the time you walk in you can tell that you are going to have an elevated nail salon experience. The salon itself is clean, inviting, and chic without trying too hard. I was greeted right away without seeming like an imposition even though I was late for my appointment. There is a great selection of quality colors without being overwhelming. I got a dip manicure and received a quick and efficient manicure without feeling rushed or compromising on quality. Every staff member I interacted with was sincere and professionals and even though I did not partake- their drink selection included wine and beer! Overall, an upscale welcoming salon that I am sure will blow up soon! Highly recommend! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

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I went in to get french tips for my daughters wedding coming up and the service and quality was amazing. He was a perfectionist. I will definitely be going back. read more

RUDEST CUSTOMER EXPERIENCE EVER. This is only part one of the problem: They told me I couldn't get ombré nails because I only made an appointment for a gel manicure, not a gel manicure "with a design." This was my first time there and I've never been to a salon that required me to stipulate ombré as a "design" when booking the appointment. Upsetting but whatever. I figured I'd just get my toes done now and get a manicure somewhere else. THIS IS THE REAL PROBLEM: I asked an employee passing by (the gentleman doing my pedicure let me know that he doesn't speak English) to please relay to the man at the front desk managing the appointments that I didn't need a manicure since I wouldn't be able to get my nails done the way I wanted. For the record I have never "made a scene" in my life and certainly didn't raise my voice. Why would I? I asked an employee to relay my message specifically so that I wouldn't need to raise my voice and let everyone in the salon know what was happening. The man immediately came over to me and said I was being rude and disrespectful (again, I never raised my voice; I was upset but polite) and that I didn't the pedicure I was currently getting. HE INVITED ME TO STOP MY PEDICURE AND LEAVE because I "hurt his feelings" by saying that no other salon I've been to makes you make an appointment that way and that I would get my nails done where I could get them done how I wanted. He kept coming over and wouldn't stop harassing us about how "disrespectful" (I wasn't-- I'm a very calm-natured person and I was intending to stay for a pedicure so of course I wasn't being rude) I was. Both my friend and I left and WILL NEVER COME BACK WHILE HE IS STILL EMPLOYED THERE. Update: The "third" section of the business's response illustrates that they still don't understand the issue. I was actually making a concerted effort to NOT raise my voice; no one heard anything until the man making appointments came over to me and immediately made it personal. Then he kept coming back to argue!! I was absolutely shocked. I only relayed to an employee that because I couldn't get my nails done the way I wanted that I would skip the manicure. It's not like I was demanding that they do my manicure, I was just expressing discontent in a very discreet manner. Posting a Yelp review is the most confrontational I ever get so please understand that I wasn't being loud or unruly, it was the man taking appointments that built this emotional mountain from a mole hill. read more

Wanted to squeeze in a gel-mani after attending a birthday party & hopped on Yelp to find a salon nearby. Zen popped up & I am thrilled it did! Situated between College & Carrollton, Zen is a new shop in Broad Ripple. I parked in back & was immediately greeted as I walked in. Within 5 mins (my new fave) Ricky was servicing me. I was offered a complimentary beverage (water or soda) but politely declined. They will soon be licensed to serve alcohol & will offer wine, too! The staff was professional & the manicure looks amazing - hand massage & warm towels just about put me to sleep. You're able to book online as well. I'm looking forward to visit #2! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

Visited here with my friend the other day for gel manicures. She made the appointments easily online for the next day. We both got gel manicures. The shop itself was clean and they offered a lot of options for color. I didn't really have much of a conversation with my technician, but she was efficient. My nails ended up shaped differently than I hoped and my cuticles weren't really addressed, but it was a decent manicure. I have a bubble in one of my nails after only a couple days. My friend's technician was a bit more forceful (although she was kind) and ended up bleeding, which wasn't great. They do finish with a hot towel, which was a nice touch--but they do mean hot! I think it was $30 and took less than an hour. Maybe not my go to salon, but good in a pinch. read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

exactly what I wanted and timely! Cost me $50 (before tip) for SNS (removal of previous and extra $5 for almond shape). Deducted a star because charging extra for almond shape on natural nails is quite unusual considering all the salons in Indy, DC and Chicago that I've been to. I think i may be going to the other location with more reasonable prices. read more

Zen Nails Lounge - SNS almond shape - Nail Salons Near Me - Indianapolis, Indiana

This is the only nail salon I can trust in Indy period. And I've tried several because it's a little far from where I live. I've been going to Zen Nail Lounge for over a year now and have tried their gel manicure and dip nails. The quality of work that every single member of their staff does is unparalleled. If I ask for something they don't think they can do well or it won't last, I will always get an honest response. The nails are done in a way that lasts a long time, it's been around 4 weeks for me for both gel and dip and I put my nails through a lot with washing dishes and what not. The one gotcha is that they're super popular so it's hard for them to accept walk ins, I highly recommend making an appointment (I do this online through google) for exactly what you need, add ons on the spot are tough for them. Also you might have a wait because they're usually so busy, but to me it's well worth it. They might forget to ask sometimes but usually they do offer water or wine which is a nice touch. Highly highly recommend Zen Nail Lounge. read more

Zen Nails Lounge - Dip nails with glitter - Nail Salons Near Me - Indianapolis, Indiana

I love getting my nails done at Zen. Very excited to have such a great nail salon in the Broad Ripple area. Ricky and his team of nail techs always do such an amazing job. I've gotten dip nails done here multiple times now and they've looked great every time. Love that they serve complimentary drinks and the salon is always clean and inviting. I would highly recommend making an appointment and checking them out. read more

I always have a great experience here. Clean and professional, and I usually book whoever is available because every tech I have had so far has does a great job! I usually get dip nails and it can take about an hour and a half. A huge plus is that they serve wine and beer! Parking in the back of the building! read more

I've been going to Zen nail for several months now for dip manicure and they never miss! Great service and quality

I had reached out to Zen Nail Lounge through Yelp to see if I could get into them for a pedicure because I had a special event coming up. They took there time replying back to and I was not upset about that at all. However, once I asked them what time could I come in the next day for my pedicure it almost took them an hour to reply back. Mind you it was almost closing time when I reached out to them. Once they did reply back I did not get the chance to reply back immediately (remember I just said it almost took them an hour to reply back to me) they sent my a message stating that my time slot have been filled.....wow okay! So I messaged them back once I had a minute and let them know how rude and unprofessional that was. Especially considering I would have been a new customer and I did not rush them in replying back to me (being understanding). For the owner to reply back to me with nothing but excuses and make it as if it was my fault. I then stated that I would make sure to leave in my review of how I was treated, then I was asked to be understanding that you normal book online, not through Yelp, through phone, they are busy, blah blah blah........no you did not handle this situation at all well. But once I mentioned leaving how I was treated in my review then all these excuses along with me being asked to give them a chance, make an appointment and see how great their service is......why when you offer making an appointment through Yelp and I was treated very rudely and unprofessional. Thanks but no thanks!!!! I wish ppl would learn how to treat customer at all. Update-weeks later you send me a comment with even more excuses and sounding so much nicer from how you truly treated. Yeah now that I made a review and told ppl how I was truly treated. Thanks for no thanks. How you treated me originally is truly how you are not this mess you sent me weeks later. Lol folks away sing a different tone when you expose them. I'm good! read more

Zen Nail Lounge has always been my first choice fOr manicures and pedicures in Indianapolis. The color choices are endless, the owners are very welcoming, and the facilities as a whole are very clean and relaxing. read more

Look at these bad boys! So fresh! This picture is of a fill on a gel ombre set. This was my second time at this spot and I won't ever go anywhere else again! I had got a pedicure on my first visit and my toes are still on point! Awesome staff as well! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

I waited an hour for them to begin, even with an appointment. And they serviced someone else before me whose appointment was after mine. No reason to return here to receive this kind of service when I could go somewhere else where my appointment is actually honored! read more

My two friend and I came in for an appointment at 1. When we walked in, we were informed our appointments were moved to 1:15. Good to know. We all sat down at different times, and only one of us walked away with a nice manicure, the one that got sat at the appointment time. My manicure felt rushed and the manicurist kept walking away to talk on the phone. My other friends nails looked awful, she was sad she even paid money for it. The gel polish didn't even last a week it was applied so poorly. Do not waste time coming here and taking a gamble on whether or not you get good service. read more

Me and my boyfriend came here and had such a great time! So nice and our mani pedis came out great. The people were so so nice. I find it hard to find nail salons with super nice nail techs, and they were so nice! We were also 10 minutes late and they were so understanding. I know how annoying that is, so thank you for being nice about it and for the mimosas! read more

Possibly my new favorite nail place. Friendly employees and I loved my gel manicure. Complimentary wine which is also a huge plus! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

Thank you, Andrea and staff, for the great mani/pedis today. My daughter and I had a great first visit to Zen. The Mimosas were delightful! We will definitely be returning soon! read more

Zen Nails Lounge - Thank you, Andrea and staff, for the great mani/pedis today. The Mimosas were delightful! We will definitely be returning soon! - Nail Salons Near Me - Indianapolis, Indiana

I have been coming here for years and initially I loved the experience and my nail technician Hung. However over the pass year and half the quality of service at this establishment has diminished between the constant change in staff and the poor scheduling. I am not sure if it is because the owners are putting more time and energy into their restaurant or what. I had an appointment scheduled for 11/8/2023 at 11:30AM. I arrived promptly for my appointment only to see the technician I requested already doing someone's nails. Despite this I checked in and waited and waited. I unfortunately was not seated until 12:00PM and my services did not begin until well after 12:15PM. And once they began my technician kept going back and forth between me and another client. I understand things happen and people run behind. However I had a SCHEDULED appointment. In addition to this my appointment was booked in advance for a Wednesday morning. The salon was not super busy and there were less than five clients being serviced. You would think they would prioritize their appointments over their walk-ins but apparently this is not the case, that or they are simply understaffed. Either way I was inconvenienced. If the roles were reversed and I was 30 mins late they would have cancelled my appointment which is completely understandable but being on the receiving end of the service and not being serviced until 30 mins after my scheduled appointment is unacceptable. I was not given an apology or discount. If it weren't for me needing my nails done for an event I would have left. I have allotted this salon a lot of grace over the last year but this was the final straw. I will not be returning nor will I recommend this establishment. read more

Quality of service has gone way down in the last year. Ricky is fantastic, but he hasn't been in the salon the last few times. The last two times I've been here, my technician has left out parts of my manicure that were previously standard with manicure service (moisturizer, cuticle oil, etc.). I'm disappointed to have to take my business elsewhere read more

My very favorite spot to go to get my nails done in Broad Ripple! High quality, fair price, friendly staff, easy to book online, and wine.. what more could you want?! I'm also completely hooked on the dip style.. lasts so long, it's worth the little extra price. read more

I made an appointment earlier in the day. I was instantly greeted when I walked in! The owner (I am sorry I did not get your name!) who was my technician was so friendly and welcoming. He asked if I would like something to drink, which I though was pretty cool because I've never been to a salon that has asked that before. We went over what I wanted, I showed him a picture and he did exactly that. The shape, length, everything! One of the cleanest salons I've been to. 10/10 recommend. Definitely going back! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

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Excellent service. Great selection of colors. Always offer me a drink upon arrival. My favorite place to relax and their paraffin wax mani pedi is amazing read more

Zen was amazing! Helen was my nail tech and she did a great job. She was so gentle and normally I get uncomfortable during acrylic fill ins because the heat from the buffer machine can get really hot. She was not only so careful but SO fast and did an amazing job cannot wait to go back! read more

I have found my new favorite nail salon in Indianapolis! Not only does this place have complimentary drinks (wine) they have the cutest set up and the staff is very nice and welcoming. This was my first time getting dip nail polish and they made it a great first experience. I will definitely be back! read more

Zen Nails Lounge - The picture doesn't even do these nails justice! - Nail Salons Near Me - Indianapolis, Indiana

This is a keeper! The service was not great but the best, longest-lasting gel manicure I've ever had, so I'll be back. Five stars if the service was better. read more

This is the first time I've had the dip manicure. I was a little hesitant with the $45 price, but was assured that it would last a solid 3-4 weeks. I'm writing this review at 3 weeks to say my nails are still in tact with no chips!! Very impressed by how nice the salon is and how friendly the staff are! Very glad I went with the dip and I'll definitely be going back. read more

This was my first time here and I was not disappointed. I got the retreat pedicure and an acrylic set with a coffin shape and I'm so in love with how they turned out! They have most definitely gained a returning customer. read more

This place is so great!! Went for a walk in pedi and they were able to get me in on a Saturday morning (thank you!). Lana was so nice and friendly. She offered me wine and my toes looked amazing when I left. I will definitely be back!! read more

While visiting from California I had to find a place. Zen nails did an amazing job and no wait time. I went early and didn't make an appointment and they got me right in. It got really busy however so maybe call ahead. They have a very nice clean salon. read more

Such an amazing place, definitely my new favorite salon. I went in with no idea what to do because it was last minute for my wedding and they took my dream nails and made them real. If you're looking for ombré nails, definitely come here!!! Ricky did amazing!!! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

Amazing service!!! Clean. Organized. Incredible staff. Love that they take appointments, even on Saturday, and to my surprise did a text confirmation, it's the little things. I will be back! (But kind of want to keep it a secret...) read more

I love getting my nails done here! It is hard to find a place that has dip nail polish, is clean to my standards and is affordable. During both of my experiences here, all employees have been very friendly and accommodating. I have gotten both a dip manicure and a pedicure and both were completed in decent timing. read more

After living here for two years I've FINALLY found a nail place that does a great job and doesn't break the bank. I got a French dip with them about 2 weeks ago as a trial run for my wedding nails. Not only did I already schedule my nail appointment 2 days before my wedding, but my nails still look like they were just done! They just look so nice and professional. read more

I recommend this place to everyone! After my wedding last year, I got a bit addicted to dip gel which is a pricey commitment. I always found this nail salon to be clean, friendly, easy to schedule with, and high quality! They have a wide variety of colors for regular, gel, and dip. I have also really enjoyed how easy their online scheduling tool is. They get pretty busy, so I'd recommend booking ahead of time, but they're also very efficient and do a good job trying to fit everyone in. read more

Today was my first time at Zen Nail Lounge and it was a great experience! I got a basic pedicure and am very pleased with the quality. It was super convenient to make an appointment and they offered great customer service throughout the visit. read more

NOPE! Will never set foot in Zen ever again. Arrived early for a 4:45 pedicure. Stood there for a beat then one of the technicians finally asked if she could help me. Told her I had an appointment for 4:45 - she told me to wash my hands. (for a pedicure?) Didn't know where to go so I asked and she pointed to a sink behind her station - awkward. The next customer came in, and was never told to wash her hands...? Okay, this was my first time coming here and the first impression was already bad. It went downhill from there. After waiting 20 minutes (I should have left) I was told which chair to sit in. I was never offered anything, while the customer next to me was offered wine. So I asked if I was to be offered wine - and that's when I was offered. What???!!! The diva in me refused the wine - should've been offered without me asking. Also, I brought my own polish (Static Nails), including primer and top coat. Not sure if the tech was offended but while he was cleaning/torturing the bottom of my feet he was also digging his thumb in my foot so hard I had to tell him he was hurting me. In the meantime, something fell somewhere and he disappeared for a few moments to take care of it. He came back and then proceeded to apply his base coat - NOT my products...so I politely stopped him to request that he use mine. Not sure what the tech's name was. He never introduced himself - never said a word except to tell me to put my feet in the bowl. I perceived him to be mean, rude but perhaps he was tired and hungry which made him mean and rude. Not sure. He put those toe separators on my feet and after he was finished I asked if he would remove them, he said no. WTH? I couldn't wait to leave - he probably couldn't wait for me to leave. But when he asked if I wanted to leave a tip - for the first time ever - I said I didn't wish to do so. Look - I never complained through this entire process, never raised my voice, never did anything out of character even though I felt like screaming! Nevertheless, I was treated disrespectfully. Quite honestly, I usually go to VIP Nails in Avon but Zen was close to work. VIP treats everyone with respect. You're never waiting at all. The technicians are professional, friendly, efficient and they listen to their customers requests. If you want to feel pampered and well-taken care of, please try VIP Nails in Avon. It is definitely worth the drive. They don't serve wine but they do serve customers and they do it professionally. Bye Zen.... read more

My friends and I have been looking for a nail place to call home since we've came to Indy. We decided to give Zen a try and I regret nothing!! The staff was so friendly and helpful. I was a pain trying to pick out one of my colors but they all just laughed with me and helped me find the perfect match. Kim, one of the owners, did the best job I've EVER had done on my nails. He is truly talented and great at what he does. I will definitely be returning!! Look at how amazing these are! And the pics don't even do the nails justice! read more

Zen Nails Lounge - The pics don't even do justice! - Nail Salons Near Me - Indianapolis, Indiana

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I chose Zen nail after searching top nail salons in Indianapolis and after looking through the pictures I was set on going to this place. When I tried to book an appointment online I realized none of those selections matched exactly what I was wanting because I wanted a variety of things, which I saw they could do via the photos. I called same day to set up a an appointment for two hours later and the guy fit me in with no issue for a full set and a pedicure. When I got there I didn't know where to park so I just parked at meter parking I forgot to pay luckily I did not get a ticket, nonetheless from the moment I walked in the door it was personalized they had my chair for the pedicure already ready so once I picked my nail polish I was good to go. They were very clear about the pricing upfront so I was aware of what I was going to be charged and why, they asked did I want a drink they had a variety of wine selections, beer and soda. This nail salon, unlike most, does not have any TVs, just light music so it really makes the environment calm and serene. The service by both the guy that did my nails and the guy that did my feet was amazing and I noticed they were very attentive to their customers if someone walked in and they saw that person had an appointment they address them by name and when the phone rang they were either quick to get it or quick to call back AFTER they finished what they were doing for their current client. I absolutely had a 10 out of 10 experience and plan to make this my permanent nail salon in Indianapolis read more