A late evening emergency call to Elite resulted in a crew showing up almost immediately. An…read moreupstairs toilet tank cracked, it must have been running for most of the day as the downstairs ceiling was on the floor. The team leader, Esmeralda, was efficient, intelligent, helpful, and willing to answer any question. I can hardly say enough nice things about how impressive this woman was. Everything was cleaned up quickly, all materials disposed of properly. Hopefully I won't have another emergency, however, if it happens, I will contact Elite right away.

Our second-floor bathroom toilet overflowed while we weren't home and it made a major mess upstairs…read moreand the downstairs below too in just a few hours. Panicking we called Elite Emergency Solutions because of their high Google reviews. I did not expect them to arrive so fast and they gave me a free estimate. They worked with our homeowner's insurance and totally gained control of a bad situation. The crews were very respectful of our home and the crew also made sure not to let our cats outside. Elite restored our home and you can't even tell we ever had an issue. I give the team an A+ no question! They even found a leak in our window that was causing mold to grow. Thanks for getting us back to normal quicker than I imagined.

I have post request for quotes in here, and Gil responded within minutes and arrived within an…read morehour. He evaluated scope of work and answered all our questions and beyond. Within the next 3 days work was completed. Definitely he took customer service to another level, as everything was done with great accuracy and care. Great knowledgeable professional rare to find.

Gil was fantastic, came out to evaluate my possible mold and water damage. He spent almost an hour…read morein my boiling hot attic diagnosing the issue. Found out that i have some water overflow from my hvac unit. Ruled out mold and spoke to my HVAC tech to let him know what needed fixed. To even top it off he didn't charge me a dime. You don't find people like this everyday. Recommend recommend!

I called 911 and agent told me someone will contact me about my emergency. Sure enough. A man…read morecalled within 3 minutes. He wasn't available to come to my house on that day because he was too far away or or the other side of town. That's fine. So, he started to ask about my situation. Within few sentences into the conversation, he started to scalding me about why I didn't call them right away. Heck? I had something more urgent than shopping for contractors while I was in the state of panic. I got plumbing issue fixed within a couple of days. Plus, I already removed wet debris out of my house. Then, he demanded to get my insurance claim. I said, let me know how much it is first. Because I need to know if it would benefit from my deductible first. He said NO (very rudely). He refused to give me the price until I give him claim number. Fine. Let me contact my insurance agent and he will call me back because he didn't want me to call him. He said he had an appointment at 11. He can call me at 9 to setup a time. Next day, I waited for his call between 9 and 11. I was glad I don't have to deal with someone who provides zero customer service and belittling customer who doesn't agree with him. So long... According to their website, this is a branch of 911 Restoration Company. Houston's operation is just an independent contractor.

911 restoration did a mold removal at my house. Great job!…read moreThe crew was very professional! And the price was good I would defiantly choose them again - I highly recommend them!!!

We had water damage in the middle of the night. Dry Force did a great job of cleaning up and drying…read moreeverything. However, communication is not clear with them. A third-party was hired to do required asbestos testing but we were not informed it was a third-party; Dry Force bills for that under their own name and would not provide invoice from third-party. I paid in full the amount I was told owed separate from insurance payment. Today, I received a call inquiring about the balance on my account. I informed DryForce I would not be paying anything additional - I paid what I owed and they confirmed to me what our insurer was paying prior to my remittance. Get your crap together.

I would not recommend Dry Force…read more After a kitchen water leak, my plumber referred me to Dry Force for remediation. Unfortunately, the experience was disappointing from start to finish. The initial technician claimed they would work with my insurance and even suggested replacing all my kitchen counters. That seemed excessive, but I trusted his guidance. After signing the contract, he texted me about a "fantastic" deal that would save me money and returned shortly after, saying we didn't need to involve insurance. Instead, he quoted a flat $3,200 to fix the water damage. He left two fans and another piece of equipment, promising someone would return the next day (Saturday) to continue the job. Saturday came and went -- no one showed up. At 5 p.m., a technician called to say he ran out of time and would come Sunday at 9 a.m. That didn't happen either. After a few follow-ups, I was told the tech had a flat tire and would arrive by 11:05. Eventually, Jordan showed up. By this point, I was completely frustrated. Jordan was polite and listened, but when I asked what he was there to do, he said he was only checking moisture levels and would drill holes in the toe kick to blow in more air. When I asked about repairing the sheetrock damage, he told me Dry Force doesn't do sheetrock repairs. Seriously? $3,200 just to blow air? At that point, I told them to pack up and leave. Jordan called his manager, who picked up with, "How can I help you?" I replied, "You tell me -- your team can't complete the job." The manager said he'd review everything and call me back the next day. That call never came -- just an email and a $1,000 invoice for a job that was never completed. I declined to pay it and told them why. I never heard back. To top it off, Jordan told me he was originally assigned to my call but got pulled off for a "bigger job," and that the technician from Austin turned around because he got sick -- just another example of poor coordination and communication. Bottom line: poor service, misleading communication, incomplete work, and unacceptable follow-through. Look elsewhere.

Ted at TruOrganic Restoration did a wonderful job doing mold remediation at our house. Due to an…read moreimproper installation of a French door we were left to pick up the pieces regarding a water leak which turned into damage in the form of mold. What a nightmare to go through. But with the help and direction of Ted, we were really lucky to have his expert opinion and experience. Ted has worked in the industry for over ten years and we were referred to him by 1st rate inspections. Ted, gave us the best quote on remediation and worked with my husband and I on different options to alleviate and remediate the mold. We were concerned because we had a baby in the house but did not want to break the bank but TruOrganic worked relentlessly with us. They were available day and night to answer all of the questions we had. The remediation took place and we have since run a repeat mold report with the outside company 1st Rate Inspections and once again the house has been restored to its original safe levels! We are so grateful to be back in our house. Thank you Ted for all that you do!

Ted and his TruOrganic restoration team really nailed it. They're the company you go with if you…read morelove the property or the people living in it. In these tough times when so many of us experience weather-related damages (frozen pipes from snowpocalypse for my 80-year old parents), and all the contractors have long waiting lists and low service levels, TruOrganic is the perfect business to work with. There's a certain kind of person who knows their craft really well and has to execute to perfection to satisfy themself. That's who Ted is, and you can tell from the start-- his meticulous attention to detail shines, and it's great to get to talk with the business owner (i.e. the most knowledgeable person) about a job as sensitive as mold remediation at your parents' home. I called three of the big commercial companies, had 2 no shows (they're so busy, I guess?) and the one job estimator that came out clearly didn't have any knowledge beyond the surface (especially about chemicals and mold risks) and was barely trained on taking measurements--if at all. It still took a week to get back a cookie-cutter bid that didn't acknowledge the specifics I asked about in person. Ted came out and had a clear itemized bid to me the same evening. He went above and beyond to help as we navigated the insurance settlement process, and TruOrganic's rates ended up being really competitive with the cookie-cutter companies that use cheap/toxic chemicals. Ted's care, effort and thorough supervision of work in my elder parents' felt as if a family member was doing it--culturally sensitive. If you've already talked to Ted and are reading this review to help decide if you want to go with TruOrganic, then you probably already have a sense for some of the qualities I mentioned, and I'm glad to help you confirm they're the right choice.

Super professional team! This team provided excellent service and was very prompt with their…read moreresponse time. Their staff was very polite and respectful! Would highly recommend them for any water and fire damage restoration services....Thank you for your help!!

The seal around our toilet failed and we needed help fast. We called KHI based on word from a…read morefriend and thank god we did! They quick, professional and very informative the whole time. They were very thorough and kept us updated the entire time. Needless to say this was a terrible time for us, but KHI made it as smooth as it possibly could be. We are 100% confident with this company and would definitely recommend. Thank you Kevin and KHI.

Extreme Air Duct was amazing. Sam and his crew were very professional, courteous and Sam educated…read moreme on my dryer vent, which I had no knowledge on the importance on keeping it clean. I highly recommend Extreme to anyone who needs their dryer duct cleaned, a/c duct cleaned or any other service they provide. The entire company provided me with excellence, professionalism and great customer service from the receptionist to the crew members.

Great carpet cleaning service! They were professional, friendly, and did an amazing job removing…read morestains and making the carpets look fresh and clean again. Very happy with the results and would definitely recommend them.

Exceeded my expectations and anything I ever envisioned would come from my fire. Open…read morecommunication, quality workmanship, absolutely pleased with the final outcome and working with the NRT team. Being able to easily communicate ensured the project was what I wanted for my home. I'll continue to always refer and recommend anyone going through rebuilding from a fire, you want to talk with NRT before making any insurance decisions. That was the greatest lesson I learned during this. Bobby Bender was the first person from NRT I met and from there throughout the rebuild I was meet with professionalism, support, and empathy throughout my journey. Hiring NRT, you'll have an advocate on your side and a contractor who is going to deliver the things you are looking for.

House fire. At first I thought they were great. Really fast response team, however, the rebuild was…read moreshoddy and cheaply executed. Stairs not equally sized, light fixtures not centered over mirrors, corner drywall tape peeling along with many other areas. Initially there wasn't even headroom to ascend the staircase! I had to request adding a coat closet by entryway and a linen closet in master bath. They painted the exterior the wrong colors. The attic pull down access is not up to code and will need to be enlarged when the time comes to replace furnace. The upstairs floor does not seem level and most of the doors now do not close properly. Unfortunately, these issues only developed after their liability expired, but if you want the job done right with knowledgeable workers and quality material, do not hire NRT.