We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

We lost our furnace at lunchtime on Christmas Eve due to a failure of a circuit board. The furnace…read morewould turn on but the blower would not. Armor looked for a new board for us that evening then sent a technician out on Christmas morning at 9AM to check the unit. They were able to find a new board on Thursday morning and installed it at 10AM. We can not say enough about the level of service as well as knowledge of the unit. Mark and Nick at Armor were genuinely concerned about our access to heat and due to two space heaters, we were able to stay at home and made our Christmas dinner. The warranty was accessed electronically, and we were left with only installation charges. Thank you very much Armor, Mark and Nick. The King Family at 35 Hamlin in East Aurora....

Excellent communication and service. Their quote came in several hundred dollars less than our…read moreother quote. We were able to get a next day appointment . They showed up on time and did a great job. Highly recommend

best experience with a contractor! They were on time,…read morecourteous and very neat. Highy reccomend!

I was very impressed with their quality of work and professionalism . The technicians were polite…read moreand knowledgeable. They answered all my questions and the main thing was everything worked perfectly. Highly recommended. From sales to service everyone was awesome. I would give them 10 stars if Icould.

Great experience receiving and having my home generator installed. They promptly showed up and…read morecompleted the work in the quoted time and on budget. The financing options are clear and laid out well. The contractors were friendly and did their best to walk me through my new power system. A few issues I had was that they left a little mess behind and didn't fill in dirt around the generator pad. I had to do this myself. All-in-all it was a posit experience and I would recommend them to anyone in need of a home backup generator.

I recently built a house that uses Vastola Heating & Cooling as one of the subcontractors. I'm…read moreborderline impressed with the work that they did. I'll explain... The duct work is pretty clean looking and streamlined. With my house being a new build, I suppose you'd expect that the temperature would be comfortable with little wasted energy, but in many respects this is a testament to the quality furnace and duct work Vastola did install. Moreover, the humidifier does a bang up job as well. I'm was a little disappointed about a service call I had to make after we moved in. Our dryer is vented from the laundry room on the second floor to the side of the house, not the roof. Therefore, Vastola ran the vent across the joists of the attic floor. When I finally had a chance to get into the attic to store some things, I noticed the overwhelming smell of dryer exhaust. I checked out the vent and noticed it had come unattached from the outside wall. We called Vastola about the issue, and they came out to fix it, however, they were really defensive when they did so, almost as if they were accusing us of deliberately sabotaging our own dryer vent, which of course is ridiculous. I love dryer vents and would never do anything to harm one of them.

I normally don't leave negative reviews, but I feel obligated to share my experience so others can…read moremake an informed decision. My wife and I hired Vastola Heating & Cooling to install a new furnace and air conditioning system after being quoted approximately $11,800. During the sales presentation, we were told we had been approved for a loan at 9.99% interest. The salesperson explained that our payment would be approximately $178 per month, or about $205 per month if we added the annual maintenance program. At no point did we believe we were signing a lease agreement. We were never told that the payments would increase over time or that we would have to pay thousands of dollars to purchase the equipment at the end of the agreement. It wasn't until I contacted the leasing company myself that I learned the buyout amount would be approximately $11,800. We've had the agreement for 2 1/2 years and have already paid $6,000, so it was shocking to find out we still owe the same amount as when we started. I questioned whether I had misunderstood something, so I sought independent opinions from two HVAC companies--one in Hamburg and one in Lockport. I showed them both the lease agreement. Based on their review, both told me that the agreement appeared to have been presented as a loan rather than a lease and that, in their opinion, the situation should be corrected. One also told me that in 20 years of business, he had never heard of an HVAC company leasing a furnace and air conditioner to a customer, and that it seemed very shady. Since discovering these issues, I have made every effort to resolve the matter directly with Vastola Heating & Cooling. I left a voicemail for management, sent a detailed letter outlining my concerns, and requested a response. I did hear back from the owner, Dan, who seems like a nice guy. However, he explained that his salesperson, CJ, should have explained the ins and outs of the lease, including that I would have to buy out my air conditioner and furnace at the end of 10 years, that my payment would increase every two years, and that if I did not want to buy it out, I would have to return the equipment. That sounds crazy when you pay almost $30,000 by the end of the program they signed me up for. I asked Dan if there was any possibility that his salesperson had not explained this to me, because that is truly what happened, but he said that was impossible, that they are trained very well, and that he does not believe that happened. I understand sticking up for your employees, but in the end we agreed on a price, and now my family is going to have to pay double that. I'm sharing my experience because I believe consumers should carefully review every financing document and ask very specific questions about whether they are signing a loan or a lease. Based on my experience, I felt that the financing arrangement was not presented to us in a clear and transparent manner, and I remain disappointed that my attempts to resolve the issue directly have gone nowhere. I sincerely hope Vastola Heating & Cooling chooses to address this matter fairly, but until then, I cannot recommend them based on my experience.

ac unit not starting ... t-mark arrived promptly and completed repair faster than expectedread more

Alex and Tmark did an amazing job. I called when my AC stopped working, and they were able to…read moreschedule me for the very next day. They actually arrived earlier than expected, and within 45 minutes Alex had everything up and running again. I noticed a lot of reviews mentioned pricing concerns, but I was honestly impressed that the total cost, including labor and parts, was only $275. Fast, professional, and reasonably priced service. I would definitely recommend them to anyone needing AC repair.

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

Yelp saved the day! I needed reliable, trustworthy electrical help ASAP and as a new customer, I…read morewas afraid no one would take my needs seriously. Paul at Master Electric came out within 90 minutes and fixed an ongoing problem. Thanks to Master Electric and Yelp, I am a super satisfied customer.

From the owner: Master Electric of WNY is a full-service commercial, industrial and residential electrical…read morecontractor founded in 1970. Our completed projects include shopping centers, retail stores, restaurants, hotels, office buildings, industrial plants, and warehouse complexes. In 1993 we completed the first major expansion at Wilson stadium, home of the Buffalo Bills. We have been providing on-site electricians at the stadium since 1986. Buffalo's Premier Electrical Contractor