I just wanted to add to my review that everyone was so helpful to me, Sarah and Al…read more And they give you this amazing goodie bag as a customer, even a small bottle of champagne!

I have an IGO e-bike that I purchase from E-bike of colorado. I accidently disconnected a cable…read morefrom my throttle so I took it to e-bike of Colorado and the technician was able to fix the damaged connector.

I've been a customer of Louisville Cyclery since I lived in Sagamore, before the fire and before…read morethey moved across the street. This used to be a great shop. Small town vibe, fair prices, people you wanted to give your money to. That shop is gone. Since the move, the prices have gone through the roof and you get nickel and dimed for everything. I stopped bringing my bike in for tune ups two years ago because the cost stopped making sense. Today sealed it. They charged me $32 to add two links to my chain. That's $20 labor to "install chain" plus $11.98 for two SRAM power links. Thirty two bucks to clip two links on. I get that parts and labor cost money. But this is a shop that has quietly priced out the everyday rider who made it what it was. I live in Erie now and there are better options closer to home. Won't be back. Its too bad, because the owner has always been a great guy when he's around.

Visited the shop and experienced quick and knowledgeable service from the staff. They had lots of…read moreexperience and feedback on their products, and gave me a great deal on a used bike! The employees were very friendly and easy going, like swinging by a mom & pop shop.

The Bike Doctor is a courteous problem solver. He quickly fixed a tension issue with my shifter and…read moregave me advice on how to shift gears for a better riding experience. He also identified and corrected another issue that I didn't know about. For context, my bike was disassembled for travel and this was my first time putting it back together. I got it 90% of the way there. He got the bike 100% usable. All this was on a Sunday for $30. The Bike Doctor is great.

Fantastic Service, immediate results and very practical approach to business. Gary has an expensive…read moreknowledge of his craft and does a great job

Good guys. Did a great job for a decent price and got it done in a timely manner. Bikes been…read moreworking great all summer since I got work done in May/june. Thanks team!

I went in to get a flat tire repaired and was charged $35. When I asked why I was so expensive the…read moreowner said the price of tubes had increased when I looked into the price of tubes the increase was not enough to charge $35 to change a tire. You would think that the shop owner would care more about the reputation of the bike shop and making an extra $15. Unfortunately capitalism is alive and well in the bubble.

I had a bike that needed new tires installed. Dropped the bike off during mid November of 2020 with…read morethe tires and tubes required. Was told it would take a few weeks, but they would call me when it's ready. I said no rush, it's winter time and I won't be needing to ride anytime soon. After a few weeks had passed, I never heard back. I called multiple times. Left multiple messages with no returns to my calls. I stopped by multiple times, to find a hand written note on the door says they're closed. Which contradicts their business hours posted online. Fast forward 4 months later to March of 2021. Not a single effort was made to reach out to me. Finally, I walk in on a day they happen to be open. I sh*t you not, I see the bike is sitting exactly where it was left 4 months ago, untouched. The associate said, I'll jump on this right now and have it ready within an hour. I said calmly "cool, I'll grab some lunch and come back." I came back 2 hours later, he was sitting behind the desk doing absolutely nothing, and the bike still wasn't even touched!! I literally had to say I'm going to wait right here and watch you do this, so I can take my bike home. He did it in 15 minutes. The phone was ringing like crazy, with no answer (figures). Not one apology, or explanation was ever given. I wasn't charged for the labor, but Jesus.. How do you expect to survive running a customer facing business without doing the absolute bare minimum of effort to meet expectations?

Dana is the man. Fixed my pedal issue in a minute and wouldn't charge me for it. Support this…read morelocal shop!

This is the only bike shop I will shop. They offer great customer service. No sales pressure. I…read morealso like that they have a variety of products.

Headed in to look at e-bikes after some research and being life-long owners of TREK bikes. Darren…read morewas very helpful, no pressure at all, and explained the different models and types in an understandable manner. Took two different types out for test ride and decided to purchase two new e-bikes from this shop. We loved their approach to customers, the look and feel of their shop, and the way they treated us as customers. Would recommend this shop to new and old bike owners.

What an awesome idea! It's a free bike you can rent. You don't even have to put a deposit down…read more Bike was in good shape and we were even able to bring them back after hours if we weren't done riding yet. 5 stars!

This FREE two hour bike ride was an amazing way to explore the town. I had a friend visiting from…read moreout of town and this activity was right up our alley. The cycles are in excellent operating condition and the staff was very generous with advice on where to ride. After building up a healthy appetite while pedaling around we stopped for a tasty, fresh sandwich at the Windy Saddle Cafe. This is a terrific way to get out of your car and experience the authentic feel of Golden, Colorado.

I have been looking for a bicycle for a while now; I've looked online, at used bikes, and visited…read morevarious stores but none ever seemed to jump out. I live just a few minutes from Derby and decided to stop in on a Saturday about an hour before closing time. The interior was much bigger than I expected, and the floor is packed with bikes, gear, clothing, and other types of equipment. I was greeted right when I walked in and explained that it's been a while since I've owned a bicycle, so there has been a lot of advancement that I've not really kept up on. I don't know much about the details of biking other than the basics, but Bill (at least that was the name on my receipt lol) was super nice and explained everything to me in a way that was easy to understand. After a little back and forth, I ended up purchasing a Specialized bike in a really pretty sage green color. Bill explained the warranties, their commitment to servicing their bicycles, and even let me know that they're always happy to help or answer questions that come up after you begin getting more acquainted with the bike. While bicycles have become a lot more expensive since the last time I owned one, I'm very happy with my purchase! I took it out that evening and it was a ton of fun. The seat is a bit uncomfortable, as many probably are, but I'm so happy to finally have a good bike that fits me. Definitely appreciated the help and I would recommend this place to anyone that might be in the market for a new bike!

I'm a plus size cyclist, and I like buying bikes that have met my needs previously. I've been…read moreriding a Specialized Crossroads 1.0 for years. I love the v-brakes, the seven speed gears, and the frame. I knew this was an older bike that was harder to find. So, today, I was super excited to find my Specialized Crossroads 1.0 bike in stock at Derby Bicycle. I found this bike at Derby Bicycle center, in stock, this morning. I bought and paid for that bike at 7:31 am. I got my receipt at 7.34 am. Two buses and one train later, I walked to the derby bike shop to ask about my purchase. They didn't have my (in stock) purchased bike. The email explaining this had been sent 10 minutes before I arrived and 3 hours after they had charged my card. Between the in-person conversation and my vendor email, there was NO apology. My bike was NOT in stock. And a gravely voiced guy was like, yeah this bike is out of stock. 'Let me show you something similar.' You sold me a bike that is NOT in stock so you can show me another bike once I'm in store? No, thanks.

Awesome prices very fast shipping incredible customer service great products for sale, love my race…read moreinc bmx bike

Sold me an AXS battery that would not stay attached to the charger. They made me pay to ship it…read moreback, and had no response to my unhappiness.

Jax... I'd rather be outside OR exploring this store ;D…read more This store truly has it all. It's a wonderland of products for an outdoor enthusiast: clothes and shoes for any activity, camping gear, biking gear, fishing gear, hunting gear and hats galore. They even have other miscellaneous items to keep non-adventurers excited like soaps, toys, dish towels, hot sauce, dog toys, etc. Truly, they have it all! And... it's all priced the same as REI. Plus, staff has always been helpful when I've asked questions. And... they allow dogs in their stores! It's been a great spot to take our pup to socialize. :D

I go in here occasionally for clothing or gadgets. In recent months I've bought some flashlights,…read moreCocoons brand sunglasses, Patagonia windbreaker, and Timberland shoes. They carry a mixture of high-end brands and more obscure brands. This is mostly a self-service store, lightly staffed, but I've always gotten good service when I asked. I like this store because it has a lot of good-quality items that are not found it the average department store.