We absolutely love Sarasota Ford -- this was our third purchase here, and it just keeps getting…read morebetter every time. The dealership itself is amazing. Between the café, movie theater, and those full-body massage chairs (yes, really!), it doesn't even feel like a typical car-buying experience. They even offer drinks while you're there, which is such a nice touch. Mitchell, our salesman, was incredible. No pressure at all -- just a genuine, easygoing approach. He listened, gave us space when we needed it, and made sure we felt comfortable every step of the way. Super knowledgeable and just an all-around great person to work with. Huge selection of vehicles, top-notch service, and an experience that makes you feel truly valued. Ask for Mitchell -- you'll be so glad you did!

If you are looking for an auto service company that treats your vehicle with respect, look…read moreelsewhere. I recently took my Limited Edition 2015 50th Anniversary Mustang in for recall service. I brought the vehicle (7600 miles) in on July 1 in impeccable condition. I pick up the vehicle the next day and it was filthy and it was driven 7 miles when the recalls were all for non-driving repairs. Upon entering the vehicle to leave, I noticed the Mustang was in TRACK Mode and a TRACK Mode application was selected. It appears the tech, let's just call him Ernesto, decided he needed to test drive the vehicle 7 miles in TRACK mode to make sure the new rear camera was functioning properly. Of course, I am very upset with this dealership that would try to gaslight me into thinking that even though the tech should not have put the vehicle in TRACK mode, that Ernesto didn't drive the car in an abusive manor. Yeah right!... They must think their customers are ignorant. Erik, the service manager, stands behind Ernesto because Ernesto said he'd swear on a Bible. Bill, the Ops Manager, also stands behind Ernesto because Ernesto 'is a good guy who wouldn't risk his job by doing something stupid'. Several calls into Ian Parisi, GM, who decided I wasn't worth a phone call. Outside of a backhanded apology by Bill stating 'the tech just being curious going through the apps and the car was not driven harshly' there never was an attempt made to make things right to make up for the wrong that was done to me. I will also be reaching out to Ford to make sure there is a record of this service travesty. There are better options elsewhere- stay away from this dealership if you truly value your vehicle.

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

This dealership is not what it use to be...total money grab. I had 3 recalls "service campaigns"…read moreon my 2022 so brought it in as it was due for 15K mile check as well (technically the car is old enough for the 20K mile check). I barely drive the car but was told that despite only driving the car 2K miles since last oil change, because it was a year since the oil change, that I was due for an oil change. I declined even though a coupon was offered. The business model is to get you on all the extras when you bring your vehicle in for routine recommended maintenance. You will be told it is all needed "to keep your car running" but my response to that is why should I have to pay 100s of dollars to keep a 2 year old, $60K car with only 15K miles running? If that's the case I should have just bought a 15 year old beater and then I wouldn't complain if I had to spend money to keep it going. This car also had battery replaced in the first year. Service told me if I don't use the car for at least a month that I need to keep it on a trickle charger....WHAT?!?! Brand new car that has to be on a trickle charger if I don't drive it every 4 weeks at a minimum or unplug the battery....huh. I solved the problem by letting the Lexus app expire so that way the car wasn't constantly trying to connect with the satellite when not in use, draining the battery. Lastly, get that remodel done. That place is a hot mess, confusing, no orderly system, and all you do is wander around a construction site maze trying to find your way to the door. It makes one want to avoid this place at all costs. P.S. never did get my tires rotated, service video showed "they were fine, no need to rotate"....imagine that. But at least I didn't get gouged on all the extras.

Joe Cordaro was my car guy until I went to college in Orlando. The Honda up here is the worst, so I…read morego out of my way and plan to have work done on my car when I visit Sarasota. His kindness and professionalism are the reasons why I chose to spend my money at this Honda. When I am ready for my next car, I 100% plan on coming back to this dealership.

Originally leased my car here, but started going to the new Honda dealership on 64 out of…read moreconvenience. My boyfriend received a voicemail of two salesmen making fun of his voicemail. One of them named Ronald. They clearly didn't know the line was still connected. His voicemail is humorous, but in no way inappropriate or negative and this was definitely out of line. We are both extremely disappointed by this since we love our Hondas so much, and have we have yet to run into a negative experience like this. Very upsetting to say the least.

This BMW dealership needs help. The service advisors need to be trained on customer expectations,…read morecustomer correspondence skills, warranty contact time management, ( don't wait till 450pm to call when they close at 5pm)) Is this an avoidance technique? The dealership is very nice looking. Mechanic didn't know what a single use head bolt was and video recorded him saying when I pulled out the bolt the threads were stripped. It's a single use bolt to torque specs. Please train these mechanics and encourage them to do research. This will give confidence to customers. Service advisors need to be able to communicate better with techs and relay to customers. I hope this is helpful to upper management. Given I have been a service advisor at MBUSA and Caliber Collision over 10 years and highly successful. Team members have always worked hard when they are communicating well and sharing the repair process with the customer. You need to step up the pace and hustle. Multi-tasking is a skill that is learned. All the best. J

If you're planning to buy a luxury vehicle, you would expect luxury-level customer service…read more Unfortunately, that was nowhere to be found at BMW of Sarasota. My family and I walked into the showroom genuinely interested in purchasing a new BMW and spent about 20 minutes waiting to speak with someone. Not a single employee greeted us, asked if we needed assistance, or even acknowledged our presence. What made the experience even more frustrating was that two women at the front desk appeared more interested in chatting with each other than helping potential customers. Two other employees looked directly at us but made no effort to come over or say hello. We weren't asking for special treatment, just the basic courtesy of being acknowledged. After standing there feeling completely invisible, we walked out and took our business elsewhere. It's hard to imagine ignoring customers who are ready to spend tens of thousands of dollars on a vehicle. First impressions matter, and this one couldn't have been worse. I hope management takes a hard look at how prospective customers are treated because no one should feel unwelcome the moment they walk through the door.

Amazing sales staff, very reasonable pricing, exceptional service. I feel like a VIP every time I…read morewalk in!

I had been searching online for a decent, affordable and dependable used car for awhile when I came…read moreupon a few that were at Sunset, so I decided to head over and check them out. Vera did a great job matching me with a car that fit my needs and budget and did it quickly. She and Ryan are good people and I highly recommend them and Sunset Chevrolet Thanks very much.

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

Had a Check engine light pop up on my 2015 S550, Encore was able to take the car same day and…read morediagnose a #5 misfire. Had it back in 2 days with a new coil, all new spark plugs and boots. Showed me the bad coil and old plugs. Great meticulous work from Andreas and great communications from Rita who is very knowledgeable. I will be back for future maintenance. Oh and the car was spotless at pickup

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

I've bought every one of my cars from Scottis. local family dealer that's been in business over 30…read moreyears with the most loyal staff and loyal customers. I give Scottis a 10/10 for any sales or service options! ive had this ES350 that i purchase from Scottis iver 3 years ago!