1. Zips Car Wash

    1. Zips Car Wash

    0

    New Caney, TX

    Zips Car Wash

    2.0 (22 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

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    Lillia A.

    If I could give this place 0 stars, I would after what happened to my car Saturday, April 1st, 2023. My hood was damaged as you can see in the pictures. I heard some crunching/grinding while my car was going through the car wash, and when I came out and drove around to the dry bay and started drying off my car, I immediately noticed the damage to my hood. One of the guys name Chad insisted that if the damage was done during the wash, my car would've been scratched all up the hood. I told Chad I know for a fact there was ABSOLUTELY NOTHING WRONG WITH MY CAR BEFORE I ENTERED THE WASHING BAY. The young man who directed me to drive onto the guide rails, I asked him if he noticed any damage on my hood, and he said there was nothing wrong with my hood as well. I was told to file a claim and unfortunately the manager, Valerie, would not be on site until Monday. Well it's Monday morning, and their hours are 7 a.m. to 7 p.m. but unfortunately when I call the (346)644-6342 number, I keep getting a recording. When someone did finally answer the phone, they gave me an email address supposedly to the manager of the Zips at the New Caney location. One of the guys that work at the location also supposedly gave me an email for Zips Human Resources department, which I'm very doubtful that it's a real contact email. Well as of today, Thursday, April 6th, the site manager Valerie, sent me this b.s. email Good Afternoon, Lillia This is Valarie the Site manager for Zips Car Wash in New Caney. I do apologize for responding late to this claim as I have been sick with the Flu. After reviewing your claim, it appears this damage was made prior to entering our tunnel. It is impossible for our equipment to only hit one spot of your vehicle. Our equipment moves in a single path all the way across the vehicle which would mean the path of scratches would be an almost perfect straight line down the car, starting from the front bumper finishing at the trunk of the vehicle. If you any further questions or concerns, please feel free to contact me at this email. Have a blessed day, Valarie Gonzales Now, how can she tell me to have a blessed day when she knows she is straight up lying to me. Has anyone else experienced this? I'm trying to contact the Corporate Office, and the CEO directly to make them aware of my damage claim because I know without a doubt, I am 100 % sure, the hood of my 2023 Chevrolet Malibu was not damaged before I went through the Zips Carwash on Saturday, April 6th, 2023, between the hours of 11a a.m. and 12:00 p.m. I will not rest until Zips Carwash takes responsibility for their equipment damaging my vehicle.

    Tire and rim destroyed!

    If I could give this place negative stars I would!! DO NOT Go to Zips Car Wash in New Caney!!! Half the time their equipment half a$$ works and last night they DESTROYED my rims and tires with their janky rigged up equipment! Im not the first customer this happened to and they still have it running! Plus while I was filling out my claim form another customer came in with the same issue. My car wasn't even clean!!

    Another example of why faulty equipment makes it impossible for this machine to clean your car.

    Another example of why faulty equipment makes it impossible for this machine to clean your car. There's leftover mud is because the green lower spinning wheels are not working. This is after going through the car wash.

    Car

    This Car wash took off my front bumper. I recommend for everyone stay away from the car wash.

    Video of when my truck was off the rails in the car wash

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    2 months ago

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    2 months ago

    Terrible place brushes nearly work left my car dirty and left soap tho is the second and last time they need to close down

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    1 year ago

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    1 year ago

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    10 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    2 years ago

    Vacuum caps where broken. Popped right off as I grabbed to use. Suction pressure is garbage for a car wash spot. Cat drive through was okay

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    The price is wayyy too high. It is $5 more that other places that have nicer vacuums.

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    It's a good car wash and free vacuuming and have micro cloths for the costumers to use honestly this is the only one i go to

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    Zips Car Wash

    We're so glad to serve you. We hope to see you again soon.

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    4 years ago

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    The wash itself is really good and does a great job removing dirt and grime. However, the brushes…read moreare extremely rough. I've noticed scratches on my truck after going through the wash, which is disappointing. I like the quality of the wash, but the brush issue makes me hesitant to keep coming back. Hopefully this is something they can improve.

    Terrible experience!…read more I filed a damage claim after something pierced a component located directly behind my grille. The damage was inspected and confirmed to be impact-related, with the repair estimate coming to approximately $2,800. It appears that something was kicked up, traveled through the small opening in my grille, and caused the damage--without any damage to the bumper itself or the under carriage. Manic debris perhaps... it happed immediately after the wash. I explained the situation to the manager, but she seemed completely unfamiliar with how this type of damage could occur. She denied my claim without providing any meaningful explanation or demonstrating that she had any actual knowledge of the circumstances surrounding the damage. What made the situation even worse was the complete lack of communication. The store does not answer the phone, does not respond to emails, and I was never even provided a claim number. Corporate customer service was no better. At this point, I am asking my insurance company to do after them. I expect the company to take responsibility for properly investigating the claim and addressing the damage that occurred. The entire experience has been frustrating, unprofessional, and extremely disappointing. $2,800 is a significant amount of money, and customers deserve better communication, accountability, and customer service.

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    My wife's Tahoe was dirty. Really dirty. Like West Texas mud roads dirty. That's exactly where she…read morehad been. She went to the nail spa to get a pedicure and I told her I would take care of getting her car washed. I was looking for a place that had self service and automatic because I wanted to get the biggest globs of muck off with the foaming brush and high-pressure spray. Porter Car Wash was perfect for both. The self-service bay worked perfectly. They even took my credit card instead of making me rummage around for quarters. I got the worst of the mud off and made the car looking decent with one swipe of my credit card. Step 2 was to go to the automatic wash and have it get the rest of the residue off and run it through the dryer. I opted for the $10 wash. The owner was hanging out and watched my car go through the cycle. When I was finished he said the wax did not properly dispense on that side and invited me to go to the other bay and he would run me through again on his dime where the wax would work. I really appreciated his wanting my car to be right. I don't know what it is with somebody who gave them a really bad rating but I found the place to be clean, everything in working order and well serviced by staff. In fact the owner was the one who helped me. I will happily return. Her truck looks great!

    This place needs to be able to give a ZERO rating to! Their…read morewater is awful, I've never been to a car wash that left so much residue on my vehicle. I used the soap rinse, the foam brush (dismal amount comes out, waste of time there too), and their "spot free rinse" The soap was already leaving streak marks the high pressure rinse couldn't remove. The streak free shine left me wiping my car down for fifteen minutes afterwards to try to remove the spotting and still couldn't do. When I talked to the woman who ran the business she proceeded to argue with me about the results and did NOTHING to compensate the $8 I wasted on their sub-par equipment. I DO NOT recommend this place to anyone!!

    Kenneth's Car Care - Kenneth's Team

    Kenneth's Car Care

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    Look No Further, Go to Kenneth's! If you've been going to the dealership, STOP!! Here's why…read more Today I came in stressed. My 2013 VW Beetle Convertible had what looked like a serious window leak during a massive rainstorm and on top of that my brake light was out. The dealership couldn't even see me until Thursday! (Today is Monday). Grayson got me in today. He and his master mechanic Tommy personally took a hose to my car to diagnose the leak with no runaround. As it turns out, it wasn't the catastrophic leak I feared. At the same time, Tommy replaced my brake light quickly and efficiently. And, Grayson took great care of me- without a doubt amazing and straight up outstanding customer service. All my problems are resolved. Whew!!!! These guys are honest, knowledgeable, and they actually care. And to top it off, Grayson even identified the likely cause of my heat issue that the dealership wanted to fix the expensive way. All through a quick conversation and review of my car's issues. I'll be bringing my car back to fix that in a few weeks. Kenneth's Car Care has earned all my future business for brakes, heat, oil changes, and more. Don't waste your time and money at the dealership or another repair shop. Come here first. You will be glad you did.

    This is probably the worse shop in Kingwood for body work. Customer beware. If I give them credit…read morefor anything positive, the paint looks pretty good on my car. Other than that they totally failed. The day the car was towed in I met with a service tec who told me they would start tearing down the truck the next day to do an estimate. After 2 weeks of hearing nothing I called. I was told my service tech no longer worked there. I told the lady on the phone, "that's your problem not mine." So then I got a new service tech who repeatedly mislead me, missed deadlines, never retuned calls. What's more, I told him I had an aftermarket grill panel and was told that State Farm would only pay for Ford stock items. So I told him, I had the original chrome Ford grill out in my garage and they could use that one and I dropped it off. He asked if they should compare my old grill to the one they were ordering from a used parts house and I said NO. When I came to finally pick up my truck they had used the new used grill anyway. The cost was only $288, and since I had waited 6 weeks for my truck I just decided to take it anyway. Then a few days later I get a final estimate from State Farm and that $288 grill now cost $950!!!!!! Are you kidding me? It's plastic and I plan to remove it anyway and replace with the aftermarket grill. So State Farm is the one being ripped off. Maybe I should just let it go but it galls me that they would rip everyone off at the last minute. My final bill went up $2000! That is just criminal. I have no idea if a guy named Kenneth still owns the place but if he does, he must own a mansion and have membership at Kingwood Country Club with all the scammed money he has made. 1 star is the lowest and that is what Kenneth's gets. Caveat Emptor, Buyer Beware!

    Zips Car Wash - carwash - Updated September 2026

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