We come here for basic dry cleaning service. Personally, I don't ever recommend using a cleaner who marks down the price so low for high priced belongings. (ex: wedding dresses, tux, etc.) They have a huge volume that they work with. So for that case with what we get they are great. They always do an exceptional job and communicate when something can't be done. No reason to argue when a company admit to not being able to fix a product. All their staff is super friendly and helpful. Again, with their volume don't put an item here if you're not willing to lose it. That's the advice I have for everyone here. They have the best price in the area and are super busy. People are having high expectations for a place that has the lowest price and quickest production. You get what you pay for. read more

Spoke to a lady, returning my call because they damaged my Tommy Hilfiger dress shirt. And unbelievable how rude she was. And of course she denies that the damage (what looks like a bleached stain) on my shirt didn't occur at Zips. Just incredible. But things like this, at times, a higher and better authority may help us solve it read more

I bring my dry cleaning here regularly. I was in a pinch and needed my wife's dress cleaned by 5pm only making the request at 130pm. They made it happen, dress cleaned cleaned.. crisis avoided. Zip is great! read more

I love this place! If you drop your clothing off by 9am it will be ready by 5pm. All garments are $3.00 each. They will add extra starch for free. read more

I've consistently taken my clothes to Zips and have never had a single complaint. Their turnaround time is great, and everyone there is always super sweet whenever I go. Jose, specifically, always does an amazing job. I definitely recommend Zips to anyone who doesn't feel comfortable washing certain items at home and don't want to pay a lot to get it done -- they've always done a great job for me! read more

ZIPS has always done a perfectly acceptable job with basic dry cleaning services, and their customer-facing staff are typically warm and friendly. HOWEVER, anything more complicated than that, and there's always some sort of issue. If I drop off an item of clothing that needs to be mended or has a serious stain, there's about a 70% chance that the stain/rip/etc. will not be removed/fixed when they return the item to me and I will have to tell them to try again. I understand that, sometimes, a stain can't be removed or a rip can't be adequately fixed. However, if they fail to fix something, they always give the item back to me and just...hope I don't notice rather than talk to me, call me, or even just leave a note pinned to the item! It's incredibly frustrating! The final straw was broken today: I gave them one of my daughter's beanies to mend after our cat ripped a hole in the top. Even after a week, the hole was only partially sewed up and there were still dozens of loose threads sticking out every which way. It looked cartoonishly bad! They may as well have pulled in a random person off the street to fix the hat! After today, I'll be looking for a new dry cleaner/tailor who's actually professional, skilled, and reliable, even if it means I'll have to drive further and/or pay more. read more

By far the worst service ever I've had since being here in Virgina. I took my 7 pairs of jeans to get heavy starch I explained what needed to be done . The next day on pick up my jeans where never starched or washed . Never will I ever take my cloths to this establishment nor should you. Also this is why I don't like paying before the service they where paid to do. read more

The last couple time the clothes were terribly wrinkled. The shirts look like they were crumpled. Some of the clothing was still damp. The last dry cleaning they misplaced a whole suit. The quality is crap and I'd rather pay more and get it done right. read more

I've been to different Zips locations in the area to get a quick simple clean. I'm not one to expect miracles and the perfect press when it comes to dry cleaning, but save your money from aggravation by avoiding this location. I brought in my suit and shirt to be pressed and I asked for mid level starch. I was in a rush to have it cleaned so I could get it configured for a wedding I was attending. When I returned at the time that they said it was finished, my shirt looked barely pressed and the suit looked like it was just slightly dry cleaned. Seeing that I was in a rush, I had to just clean and press it myself which looked much better than what I paid for. Maybe it was a fluke, but I'll just continue to use the usual Zips locations. read more

This is my go to cleaners. Evelyn is very courteous and professional. She always does a great job and is very quick to solve any cleaning problems that I encounter. Zips should make Evelyn a manager. read more

Can I leave zero stars? Lost my order with no direction. Declined to do half my order because I have pets. No phone call to let me know. From a full bag, they cleaned six pieces, rejected the rest. And lost a comforter from another drop. Tried to call the store after I left and they don't answer the phone. They have a sign begging for reviews, but you have to actually do you job to get a review you like. They didn't. read more

The 17lbs sent short socks 7 pairs tee shirts two are not mine very dirty. owner did. Not want to talk I have talk many years back when they lost shirts the said the fold had refold. read more

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Well I have to write another review and this will be my last. We thought they were fast and reasonable and open early which we like, but after they lost some of my clothes and sewed one shoddily I was not a fan. However, we bought new shower curtains for the hall bathroom a while ago and so once we were ready to put them up he took them to Zips to dry clean and most importantly, to get the wrinkles out. Suffice to say, the wrinkles were all still there and my husband said he will not go back to them again. See pictures. Sorry to say as we want to support local businesses; we will just have to support a different one. read more

ZIPS Cleaners - Back sewn - Sewing & Alterations Near Me - Manassas, Virginia

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We dropped of my husband's suit and my dress for a wedding. We were told it will be ready the next day by 5. We arrive and the lady behind the counter told us no by Tuesday. We explained we needed this for a wedding and she was being snotty. She said well maybe by 7. My husband goes back to realize they lost our clothes, the day before a wedding, and Many other customers there are complaining about clothes not being clean or also lost. HORRIBLE customer service. Do NOT use them they will lose your stuff! read more

Very frustrated and disappointed about the service of this location. I brought my work jacket and a nice newjumper for cleaning they spread something in the jacket and burned my black jumper. They said will fix it and the Mgr will call me. But no body call me. It's been two weeks and I came to pick up today and they didn't fix anything. Manager give me $20 credit store. But my jumper cost was $150. Someone from the zip store commented in my review but didn't left any email or phone number to contact them!! read more

I've been to Zips a few times, and I've had a great experience every time. Just picked up a giant comforter that needed to be cleaned, and it looks beautiful. Very happy with my interactions with them. I will definitely be going back. read more

They lost my tee shirts and 6 socks the owners has some manager stop the complainant so I have spend time in court . The ass of nine said refund refund the cost I bring the cost under one hundred dollars.. I want the owners to call me. read more

Zips is so cheap. $2.29 for an item, which granted is a little more than it used to be but it's fast (if you drop it by 9 am that day, by 5 it will be ready). If it is after that then it is ready by five the next day. Plenty of parking, and good service. read more

ZIPS Cleaners - Sewing & Alterations Near Me - Manassas, Virginia

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I picked up my dry cleaning from them thinking I have all twelve pieces. I get home and check my pieces the next day and I'm missing four items and they gave me someone else's tie. I didn't even drop off a tie to be dry cleaned. The lack of attention to detail is very concerning and suit jackets are not cheap especially when you have to get them altered. I go to the cleaners expecting to have all my items returned to me. read more

Not sure why all the 'haters' on ZIPS. They deliver on the their commitment on one day service. The quality is acceptable for the price. I like that they have an adequate staff even at 07hundred when they open. Plenty of parking in the open lot. Just next to JimmyJohns too...anybody for a sammie? read more

When I walk in Zips Drycleaners I always get GREAT service. Evylynn & Emily are Rock Stars. Zips is lucky to have them. In by 9am and I have my dry cleaning the same day. Zips keep up the good work. I luv you guys. Peace read more

My first visit was great, my 2nd will be my last. My husband dropped off 13 items on June 30th, I return to pick up my garments on July 1st, only 9 were ready so I returned Friday July 2nd. I was given only 1 of my garment and 3 items of someone else 's garments. I realized this before I left the store. Bringing this to the clerks attention they took the other garments and treated them as dirty and tossed them aside. the clerks Not knowing how to handle the situation, they brushed me off. I came home and proceeded to call the store and got voice mail. Leaving a message and several emails to the corporate office, Not one person has acknowledge my missing garments. I take my only my very good clothes to the dry cleaner, and I am upset that my clothing was treated as such along with the other persons clothes that they tried to give in such a way. DO NOT USE THIS PLACE!!!! C Galbraith read more

Save your money or go somewhere else. I've lost 2 items each at different times and was told that the items were picked up because it was on the same ticket as 15 other items and I didn't take a photo of all of the clothing I dropped off. That's a terrible excuse for them losing clothing. I politely asked to speak with the manager and was met with, "What does he want?" read more

DO NOT GO TO THIS BUSINESS!!! I took two shirts in to be altered almost a month ago. When I got them back NOTHING had been done. So I took them back and talked to the alteration guy. This after calling FIVE times to make sure he was there. NO ONE answered the phone. He said they had cleaned them by mistake and assured me they would be ready on a certain day, without fail. I attempted to call to see if they were ready. I called another five times, with no answer. So I went over there. Neither the alterations guy or the shirts were there. Nobody had a clue what was going on. In the meantime they have had my money for a month. These people cannot be trusted to anything they say. I have never in my life seen a business run this poorly. They are not worth doing business with. read more

I have had to have my military uniform dry cleaned and pressed for more than 20 years. I have never had had it ruined. This is by far the worst dry cleaners that I have ever used. They have no skills except for ruining your clothes. If you want your clothing items properly cleaned, dry cleaned or pressed DO NOT take them to zips dry cleaning! They will also lose, tear, and not have your items done on time! read more

Great service and always one day service! This location is conveniently located. I would recommend this location to anyone looking for a great dry cleaners. read more

If you're looking for a basic dry-cleaning for your clothes, this is the cheapest place in town. Two suits dry cleaned for $8 - can't beat that! If you have something that needs a bit more attention, you may want to go elsewhere. They aren't good at getting stains out, especially tough ones, and will point them out when you drop them off. They may refuse clothing that is already torn or ripped, or if it has an abundance of pet hair. I saw another comment about a missing button and there is a missing button on the pants of one of my suits, but I've also gained some weight recently and the suit is fitting a bit more ... ummm ... snug ... so this may not be their fault. Overall, a good place for cheap basic dry cleaning with fast friendly service out front. And don't forget - CASH ONLY! Have your dolla dolla bills with you when you go. read more

Awesome customer service and timely service! I go here all the time and the prices are very affordable.

Friendly people but shoddy cleaning. My dresses come back still smelling like sweat. I'm now going to a nearby cleaner instead and using an at-home refresher like Dryel or Woolite's Dry Cleaner's Secret in between deep dry cleanings to save money. Even the at-home stuff does a better job of refreshing my clothes than the Zips cleaning does. I dropped off a special occasion dress and they said they couldn't do it because they work in bulk and would burn/melt the special details on the dress. I'm glad they didn't just clean the dress but it shows me that they aren't "just like the high priced cleaners" like they say on the radio. read more

I like this store very my nice and clean poeple very friendly and helpful they do good job for all my clothes I'm so happy with all my item Thank you! read more

Hey, where else can you get each piece done for $1.99 (yeah, I know, the other guys across town). This is located more conveniently so we stop in here most often. read more

UPDATED REVIEW: So they left me a reply asking for my contact info via private message, which I provided; however, nothing was done with my contact info. I have not been contacted further to "address" the issues I had with my suits. I had ignored the bad reviews BECAUSE I saw they contacted their customers to try to address their concerns and bad reviews, but it means NOTHING. Don't make my mistake!! read more

Today was the first time I stopped at this Zips location. I was met at the door by Evelyn at 0658, who came out and told me the code to the drop off door and showed me how to use it. I was pleased to see how nice the people were at this location. My pleasure turned to disgust about 30 minutes later, when I was called by Evelyn telling me I needed to come back and pick up my clothing as it would not be cleaned today. She told me I wasn't registered at that location, which she knew 30 minutes prior because I asked if all the information from each Zips was shared with each other (her response was Yes!). I had specifically told her when she took my bag this was my first time at this location. She told me specifically we never spoke she only took my bag. She lied to my face and on the phone after hanging up on me. I asked when the manager was going to be in, she said they managed themselves. I asked when he was going to be in again, she said tomorrow because he was in school. I asked if she could call him to figure out what to do since I was 30 minutes away. Nope, since I needed my items cleaned today I had to turn around and head back to go get my clothing and take it over to the Westgate location sine there was no chance this store was even going to think about cleaning my items. I have never seen such horrible customer service, out and out disregard for people, complete rudeness, and to put on top of all of that lying in my entire life. I will be filing complaints with corporate, BBB, and anything else I can to try and remedy this. I asked my regular Zips the exact questions I asked Evelyn, their response was yes we will clean the clothes but there will be a balance, we have a way to get a hold of our manager if anything happens, and yes there is a way to get the credit card information into the computer if it doesn't swipe. Why is Evelyn lying? I also have the entire interaction on my phone on video, also I believe I have the earlier interaction on my dashcam where Evelyn told me about everything being interchangable between locations. read more

I really like that they are fast and convenient the next or that same day. Jose was really helpful and offered me great service. I don't know why people would say anything bad about this when in reality its a great place of convenience. They accept cash and credit/debit card for payments. All I know is that its somewhere I would entrust my clothes to be cleaned. FYI, ask for Jose, he's the best when it comes to servicing you. read more

Before switching to Zips, I used another dry cleaner that had been in Manassas for 30+ years. The other place was very expensive, but I justified the price because they called me by name, were always friendly, and my cleaning was perfect each time. Times being what they are and trying to save a few bucks, I decided to give Zips a try and glad I did. Although they do not call me by name when I walk in, the staff is very friendly, they do a great job cleaning my clothes and the location is convenient and easy to get in/out. The only minor drawback is that they do not offer the convenience of being able to use a credit or debit card. But, I suppose that is one of the ways they are able to keep their prices down and I can live with that. Overall, I think this place is great. Fair prices, friendly staff, good service and convenient location. Very highly recommended! read more

Cheapest place in town $1.99 any item, only drawback is you have to pay cash upfront.

I have been using this cleaner for so long I can't recall when was the first year. BUT BOY' have they changed. two or three years ago if there was an issue a manager would show up in front of the store ask if there was an issue. I had asked that my shirts be medium starched and creese the sleaves. I went to pick up my 15 shirts, some were ok about half I said to the lady at the counter please take these back to make sure they are medium starched and creased sleaves I went to pick up the next day. It LOOKED AS though nothing had been done. I ASKED for the manager, ANSWER was he's not here today. FOUR TIMES and FOUR TIMES WRONG FOUR TIMES NO MANAGER. You know my options. Take my clothes and Go someplace else. Phil S read more

Wacky Wednesday gets your cleaning done for $1.99 per garment. Staff are friendly and they have alterations there by folks who know what they're doing. Oh, if you get things in before 9am, you can pick them up after 5pm THE SAME DAY. I love the convenience and friendly staff. read more

Poor customer service, clothes are not delivered on time and the press job usually stinks. Their in by 9 out by 5 guarantee is a lie and when you ask them about it they give you poor behavior. You get what you pay for here. read more

Awesome place! Quick service and very customer oriented! Highly recommend. The prices cannot be best either. Stop in for great experience. You won't be sorry! read more