My fiancé treated me to a monthly car wash subscription, and everything worked great for the first few months. Then one day, they suddenly couldn't find me or my car in their system. I explained that my fiancé had purchased the subscription for me online and that I had been coming in weekly for several months without any issues. [[HIGHLIGHT]]After talking to three different employees and waiting around 10-15 minutes, one of the representatives finally explained that they have a "known issue" with their online subscription system and that it's better to sign up in person.[[ENDHIGHLIGHT]] Apparently, due to a system error, my fiancé hadn't been charged for the new month, so they comped my car wash that day and sent me on my way. [[HIGHLIGHT]]While I appreciated not being charged, the entire experience left a bad taste in my mouth.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If this is a known issue, the first two employees I spoke with should have been aware of it so the problem could have been resolved much more quickly.[[ENDHIGHLIGHT]] Unfortunately, I haven't been back since. read more

To Whom It May Concern, I am writing to document an unresolved vehicle damage claim involving Zoom Car Wash in Stockton, California. Over one year ago, my vehicle was damaged while going through Zoom Car Wash. The incident was reported immediately, and I was told Zoom would take responsibility for the repairs. I was directed to use a specific body shop selected by Zoom. The body shop later advised that the damage could be resolved by removing and repairing the hood, a repair that could be completed within one day. Despite this, I was told the repair could not move forward due to parts being on backorder. More than one full year later, my vehicle remains unrepaired. [[HIGHLIGHT]]During this time, I have made multiple attempts to escalate the issue beyond local management. I have repeatedly requested contact with Zoom Car Wash's corporate office, but I have not been given access to anyone at the corporate level.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I did speak with Mr. Sanchez, who identified himself as a manager, and explained that after such an extended delay I no longer wished to use the body shop Zoom required.[[ENDHIGHLIGHT]] Despite these efforts, the issue remains unresolved and I have still been unable to reach corporate decision-makers. Accidents can happen, but leaving a customer with unresolved vehicle damage for over a year -- while refusing access to corporate escalation -- demonstrates a serious lack of accountability and transparency. I am posting this publicly in hopes that someone from Zoom Car Wash's corporate office will finally reach out and resolve this matter. read more

[[HIGHLIGHT]]Friendly staff super quick Sunday morning around 8:45.[[ENDHIGHLIGHT]] I did a quick car wash. I was out in 10 mins. I didn't pay for the wash it was Toyota complimentary. read more

Well we brought our New SUV to get its first Wash But always brought our other cars here. [[HIGHLIGHT]]The front desk girl is always so nice.[[ENDHIGHLIGHT]] we told here that we just got back from Disneyland 8 days and our SUV was really dirty from driving down South. We recommend this place so much. Plus you have to give it to those hard working people wiping down our cars. That's a hard job. Bless their hearts . Yea our SUV is done . read more

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I've been going off and on for about 6 years, mostly to your location on hammer lane. In April I bought a new car so I decided to sign up for the unlimited full service special. The first few times I took my car I noticed big globs of the interior shine left and dirt left on the mats, the seats left all the way forward and the mirror adjusted. After that I decided to try out your location on quail lakes drive. I have been to this location about 10 times and they cleaned my car flawlessly. On Saturday August 1st 2026 I had to go to Home Depot so I figured I'd give the hammer lane location one more try. And not to my surprise the front mats weren't vacuumed properly so I grabbed the vacuum and did it myself while the workers watched me. [[HIGHLIGHT]]Needless to say I won't ever be going back to this location.[[ENDHIGHLIGHT]] As a matter of fact you should send your employees over to the quail lakes location and they can show you how a car is cleaned. read more

Left streaks and water spots all over the windows, payed for a full service wash including the interior. They didn't wipe down the inside of the car, cup holders,dash windshield etc, and didn't even touch the tires. Extremely disappointing because I payed over over $200. Guess I'll have stand next to my car the entire time and watch if I ever go back smh. Just lazy wouldn't recommend this place! read more

I came here earlier today to get my car washed. After my car went through the wash, the employee sped fast into the drying area and hit the black stool with the right front side of my car (with the bumper, not the tire). It was reckless! I did not spend my money for them to hit things with my car. It does not matter how nice your car is, this is unacceptable. [[HIGHLIGHT]]I am not happy with this type of customer service and I will not be coming back here again.[[ENDHIGHLIGHT]] If I could I would give this place a 0/5 stars, not a 1. The negative reviews about this place are right. read more

Zoom Car Wash - Cleaning stool in drying bay - Car Wash Near Me - Stockton, California

I paid for a Mini Detail. With a 3rd row it came out to $249. It was definitely not worth it. I was there for 2 hours. Extremely disappointed with how they left my car. For 250 I could have called a movile detailer and they would have done it at my home. And they broke a little cover that goes around my rearview mirror. Sucker poped off while driving home! read more

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Just had my Ford Escape done here at the Hammer Lane location. [[HIGHLIGHT]]Asking for a manager doesn't seem to help. Apparently they don't have them on site[[ENDHIGHLIGHT]]. Paid 233.99 and have 4 different locations of damage to my vehicle including one very obviously a track mark down the back - automated car wash? Still have general dirt all round the inside near the doors from tracked in dirt _ not heavy, not muddy, just dirt. Under the mats - mats specified as being cleaned on receipt - still lots of dirt. At the back of the cushion of the seats there is still the general dirt you get from sitting in a seat over and over again. Not even wiped. Easy to access portions of the seat wiped down with an armor all type cleaner but only on the main portions. For an hour+ wait for a 'detail' this doesn't even match up to most interior general washes. Damage to 3 different sections of the exterior of my vehicle makes it much less than worth it. DO NOT TRUST THEM WITH YOUR VEHICLE. read more

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Honestly, so disappointed I've been coming to Zoom for years and I have to say the service has really gone down. [[HIGHLIGHT]]Service with customer service service on getting clarification with services, services with the overall presentation of the car after the car wash I literally go only when I have the oil change so that way I get $20 off but I'll tell you right now not even that is enough for me to come back anymore.[[ENDHIGHLIGHT]] My car was still dirty not vacuumed enough for me to say I could've done a better job and they charged me an additional $15 for dressing in the dashboard. Do you even know what dressing is for the dashboard a solution that you can pay five bucks for a whole bottle and they're charging people $15 for a one time . Don't waste your time or your money at this place. This is ridiculous. I'm getting out of hand with prices. Last time I'll be at Zoom. read more

I signed up for a membership almost a month ago and was pleased with the results until I noticed that I had scratches all over my over both of my side mirrors! Now, I'll be canceling and will not be returning!! My side mirrors never had a scratch on them until i brought it here for a wash. I was just looking in the mirror before the wash. I would not recommend using them! read more

This place blows. Wayyyy overpriced and they make you wait 30 mins for your car to be washed and vacuumed. They do a quick wipe down that sucks also. Better off doing it yourself in 5 minutes. read more

Very good car wash and oil change if you want to spoil yourself and [[HIGHLIGHT]]customer service was friendly and welcoming[[ENDHIGHLIGHT]] will return again . read more

[[HIGHLIGHT]]I've been sitting here for over 30 minutes.[[ENDHIGHLIGHT]] I see tons of ppl going to my car then walking away. They worked on cars that came after my car. Is very frustrating because I have some where to be and they don't have enough ppl working on cars. Do not recommend unless you want to wait a long time. read more

I got the $50 wash, which is the most expensive wash you can get there, and was greatly disappointed. I asked if the worker could clean out a specific spot for me, the cup holder/center console, because there was a small spill and they reassured me it would be taken care of and was not. Not only that but days later I go to grab something from my trunk and see that it was never even vacuumed. Quite literally the bare minimum and less. read more

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Went yesterday everything was done in a timely manner ...oil change and an upgraded full service wash and [[HIGHLIGHT]]a gentlemen was so kind to point out the chip in my windshield and they took care of that as well[[ENDHIGHLIGHT]] and very reasonable and I will be back !!! Happy customer here !!!! read more

This place is getting worse the day after today. Service is terrible. They never have enough stuff. [[HIGHLIGHT]]Customers voice concerns to management and they do not care.[[ENDHIGHLIGHT]] On top. prices are ridiculous. read more

Terrible customer service. Went in with the intent on not only getting my oil changed here as I have done in the past but also get my car washed on the interior and exterior. I do understand that Just exterior wash is included with oil change but the guy asked me if I wanted to pay for the interior cleaning and I replied yes. He then informed me that it's $15 and I said yes please It was a very long wait and it is a very hot day. When they finally waived the washcloth in the air in the detailing area and told me my car was done, I assumed it was all good to go. But as I'm approaching the inside of the car I can see it has not been touched. They really made no apology except to say that the oil change people don't communicate well with the car wash people which is not a me problem. It's a them problem. I don't know if they're under two different ownerships or two different management but that is not advertised. So my assumption would be they know how to communicate and get the job done and have good customer service. The guy did not offer an incentive. He didn't truly offer an apology. He just blamed it on the on the other half. Unacceptable. So I go into pay for the car wash interior to be completed and he comes in to say I didn't let him finish talking. I asked him if he was there to offer me a discount and he said no. Basically he just wanted to reiterate it was the other person's fault. I then paid for the interior to get done and as I was driving away saw that they had barely touched my car. The windshield dash area is filthy and the backseat was never even touched. I remember when this used to be a really good place to get your oil changed and get your car washed and cleaned up. I would never spend not another dime here, especially for the length of the wait. read more

Zoom Car Wash - Sometimes a photo can't get the full extent, but my dash under the windshield was clearly not even touched nor was the back seat - Car Wash Near Me - Stockton, California

I have always gone there for car washes and to have detail work on exterior paint and interior of all my vehicles [[HIGHLIGHT]]Jose the manager for detailing is awesome. He will always take care of you.[[ENDHIGHLIGHT]] They do amazing work and their prices are very affordable.. read more

Paid $60 for a wash and clean the inside, honestly the inside isn't great. The stuff they use to wipe on is protectorant you could see where they just wiped on parts of it and missed other parts. There's still wetness in the bottom of my cup holders. The interior still had smudges and stuff that obviously weren't even touched. The driver's floor mat although it has some wetness is still dirty. [[HIGHLIGHT]]Definitely not worth $60. I will not return that's for sure.[[ENDHIGHLIGHT]] read more

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I will be the first to admit my Sienna had quite a bit of sand from a recent trip to a Bay Area dog park with my non-shedding, Golden Doodle along with short, white hairs from an emergency trip to the vet with my senior, elderly pit bull mix so I wasn't expecting a miracle. I had told the employee creating the tickets that I had 8 rubber mats to wash as well. He asked if I had third row seating that needed done, I said, "No." When I was first told the car was ready, the rubber mats were still sopping wet and heaped onto of the fabric dog bed. I am disabled so resorting all this back out is difficult with a bad back and paralyzed leg. When the Assistant Manager, Xavier, saw me pulling the wet mats off the fabric dog bed, noticing 3 rubber mats had not been washed at all. He stated there were "only 4 mats mentioned on the ticket" so I needed to pay $6 more for the remaining, small mats. Not a problem. I went back inside and paid for the mats. When I came back outside, Javier/Xavier (?) was instructing his crew to vacuum more thoroughly and dry the mats off a bit before putting them back in. He was doing ALOT of the work HIMSELF and was a good role model for his employees. I bieve the best judge of a company is not when everything goes perfectly...but when something goes WRONG and the Agency has to RECOVER. I gave 5 Stars and a $30.00 TIP because Xavier did not complain, told me what needed to be done from my end and immediately engaged his crew in fixing the problem. WELL DONE, Javier and your ZOOM crew! read more

Zoom Car Wash - Clean, drier rubber mats on bottom, dog bed and Golden Doodle on dog bed. - Car Wash Near Me - Stockton, California

I have been doing oil changes at Zoom Quail Lakes for a few years....sometimes they will tell me need filter or something else. But, I always say no thanks! June 2025, I went for oil change at 5,200 miles since they did last oil change. I asked tech to please make sure check fluids etc was good, since was going on a trip. I am in waiting room now, the tech comes in and says my oil is "sludge", do I want them to flush out pan before adding new oil. I said I'm going on a trip so need vehicle to be safe while driving. He said yes we need to be safe while driving, so he recommends the flush be done now b4 trip. Soon after tech comes back again and says my battery is dead. Excuse me!!!! He says they sell batteries and could install a new one, or they will have to jump start it. I said jump start it please, and no I don't need a new battery bc I have warranty on it still. I went to pick up vehicle after paying and the engine was on. Tech suggests go home just to be safe. I said thanks and left. I had texted my husband, so when I got home he was not happy. I parked and turned engine off, then my husband started the vehicle no issue. Still he removed the battery took it to the store where we bought the battery. There they checked the battery before exchanging it since we have the warranty. They told him the battery was good and at 100%!!! So no exchange needed. We were fuming mad! Obviously someone is being dishonest!!! My husband called Zoom to check when to do synthetic oil change...He was told at 6,000 miles, vehicle was 5,200. My husband went to Zoom and asked for manager. It was the same tech, young, short man that helped me. Only thing he kept saying was he gave me a choice. Yea choice was if going on a trip you want to be safe, so have it flushed now. This was $50 extra charge. The amount is not the issue! Were they being honest or dishonest?? Now, I have to find another business to support, a place where no one feels taken advantage of. I never do negative reviews, but this was too bold to let go. I know the review is long, but wanted to see if I was wrong or maybe this will help others. Be careful! read more

Well I'd say it can be a good quick, inexpensive car wash. I guess it depends on the employee, that moment. I'm somewhat pleased. read more

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When I get my car serviced by Toyota they always give me a free car wash at Zoom. Zoom is more detailed drying than most drive thru car washes. Staff is always nice and friendly and the workers who dry the cars just don't do the outside only. They dry inside all doors and hatchbacks! Zoom does a great job in cleaning and drying your car and if not satisfied that same day, they'll wash it again at no cost. read more

They stole my wallet out of my console when I confronted the manager he said absolutely no way did anyone steal my wallet smh ‍ [[HIGHLIGHT]]I know they did and he offered no apology!![[ENDHIGHLIGHT]] Cancel ur subscription don't go there they don't care !!! read more

With my go-to spot for car washes in Stockton closing down, I now drive to Zoom in Quail Lakes. Though on the pricier side, they did a phenomenal job at cleaning both the interior and exterior. If you're looking for a detailed wash, try them out! Just go in an "off" time so that it's not too busy. They also have a lube/oil service, and headlight restoration add-on that I may come back for. Pointer - if you get an air freshener from Zoom, put it under the seat and not on the dash as they do stain! read more

I just paid for the highest car wash inside and out tires rims everything. I got home there was still grime on my rims my door inside were half wiped my car was not vacuumed all the way I'm so disappointed I paid good money and gave them a good tip for it to be trash job . Today is 6-10-25 I went this morning at 10:30 so disappointed and the door panels were half ass done the radio part and dash was done but half assed they wiped the spray off but left it smudged and dripping in places driver door not done . I will not be coming back all my kids come here pay good money weekly They will not return either . read more

Swift service. Kind workers. I have a complimentary car wash. I decided to use it today. I want to give a shout-out to Toyota Town. If you don't mind others to wash your car Zoom is the place. Check out their value package for the kind of service you prefer for your car. I gave a 4 star only because I like to wash my own car. Do check Zoom out for yourself. read more

Zoom Car Wash - Car Wash Near Me - Stockton, California

My first and last time coming to this place. They lie to you about your car just to charge you more money. The practices they use are predatory. Had the old Asian mechanic with the $hitty breathe lie to me about the price of transmission fluid, just to charge me double. [[HIGHLIGHT]]Also the girl with the curly girl and glasses in the front is rude as hell.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You can't be ugly and rude, pick a struggle.[[ENDHIGHLIGHT]] Do not come here, save your money. read more

Car wash is a full service location, conveniently located off of March Lane and I five. They have in the oil and lube service as well. The location has plenty of hands on deck and they clean the inside, tire shine, and do a great job in the wash for a reasonable price. Some may complain about $30 car wash, but it saves time, and it feels much better to be in a clean car! No complaints here would highly recommend! read more

This is the 2nd time I've been to this car wash and always bad detailing...you pay all this money to get your car cleaned and something is always missed here read more

Zoom Car Wash - Don't know what the these marks but they weren't there before... - Car Wash Near Me - Stockton, California

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As far as the oil change service I have no complaints there . They were attentive and fast and informative . But when it comes to the car wash part they are horrible . Way over priced for the quality of work performed . Plus you have employees standing around talking while people are waiting for their cars to be done . read more

Zoom Car Wash - Drivers side door not even wiped down or cleaned - Car Wash Near Me - Stockton, California

[[HIGHLIGHT]]These guys are pretty cool.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thought I lost something at their wash and they helped me find it.[[ENDHIGHLIGHT]] . Thanks zoom read more

This place has just gotten worse and worse each time I give them a chance to make up for past mistakes. - The place is too expensive. $29 dollars for a plain interior and exterior service. That's too much. - It takes forever! I had to wait for more that 45 minutes for my vehicle that just required easy wash and clean. They don't have enough staffing and the ones working seems already tired even early in the day. Instead of being wiped down while wet, the exterior dries out in the sun and harder to wipe and polish. - They're not detail-oriented. It seems to hurry it up, they do the once over and done. I feel bad for the employees. I'm sure they're trying their best but management is not giving them enough support. This used to be my go to wash when I'm in town. Not anymore. For the sake of their employees, I hope the owners listen and make big changes. read more

Zoom Car Wash - Long line with cars air drying instead of being wiped clean. Long wait for expensive service. - Car Wash Near Me - Stockton, California

This place is awful. First, the service is terrible. The first time I had my vehicle washed, it was left not fully cleaned. It was not what I was expecting for a $35+ service. I called to ask for a rewash and they made quite a fuss, ultimately offered me merely a few bucks off another wash. I went back last week and after getting the car back I noticed some sticky adhesive on my windshield and top of my car the size of half dollars. I tried calling and it was close to closing time and they just hung up on me several times. When I reached a manager, they were resistant about my complaint and made me wait 10 minutes. read more

The hour car wash. Crazy the way they take the cars not in order. WHY??? Why don't they just finish one car then the next. Instead they do part and then onto another. Really miss canapa s. read more

Quail Lake location. I waited an hour to have my truck washed. It sat in lane one for half that time. Once lane one was full they began to put vehicles in the next lane. All vehicles coming out of the wash after my vehicle were getting dried and vacuumed. Those vehicles had just arrived. I timed two vehicle and they were out in 10 minutes. The manager (Hispanic guy) was more worried about being on his phone than helping out the staff on duty. While my truck was parked he was one the phone. 1 hour wait? $50 wash ? This is the service people get at the Quail Lakes location. read more

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Went their to get my car washed, I know they are busy, but they did a shitty work when wiping or cleaning my car. The manager Maria was not even helping, she was laughing, while others are busy cleaning up the car. Didn't get my car vacuum, didn't get it car wipe. I will post picture here. And when I called to informed them, Maria answered the phone and she is rude and said that she will not be able to accommodate re wash as they are busy. read more

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Great car wash. Wish there was one near me. Attention to detail was amazing. Highly recommended this car wash.

Had brought my Jeep Grand Cherokee to get the car wash package which included everything. Vacuuming of the interior was mediocre, interior dash, door, center console, and outside panels were poorly wiped down w the armorall (spots missed, excess left on surfaces), windshield both inside and outside were still dirty and had to have someone rewipe, employee used the same brush for the tire shine on exterior panels of vehicle. I had written zoom about my poor experience, with no response in return. Wouldnt recommend. Will not be returning. ​ read more