Unfortunately, all that the representatives seem to care about here is the sale - not the customer…read more I came here to upgrade my phone and did not have the best experience. The two men who assisted me seemed very helpful at first but took over two hours to update our phones due to an "update". When we came back, they said found a great deal and could save me $10 per month by adding trackers on. Long story short, after speaking with a t-mobile rep through text, I found out that the only "deal" there was was getting $5 off the $10 per month trackers. I went back to the store to ask for clarification and to possible return the trackers. The representative was not helpful at all. Even after speaking with his manager over the phone, he was still not able to explain how having these trackers would save me money. They were claiming my bill would be less money and if I took them off, it would go up in price, which the rep who I chatted with while in store confirmed that is not sure and she was not sure where they got that information from. I had to ask several times in a row for the trackers to be returned and he kept offering that the manager could call me when I was no longer interested after the conversation I had with the rep while waiting over an HOUR in the store. I will not be coming back here and hope to find a better experience at another t-mobile.

They are absolutely liars in this store...DO NOT GO TO THIS STORE...they promised us a price and a…read morediscount...they strung us along for months saying oh next month the price will be adjusted...then they admitted they screwed up but it was too late to fix...they tried switching g us to an over 55 plan to get us a discount but we are not over 55 so obviously we lost that discount

We had Atif who helped us. My mother in laws iphone 5 was going to be out of date and also her…read morebattery wasn't holding a charge. She is already a Verizon wireless customer but this place is top notch! We walk in, someone helped us right away. We didn't have any intentions of buying a new phone but we asked about an iPhone 6s or 7. We weren't pressured into buying anything. We initiated the prospect of a new phone. For only 9 extra dollars a month my mother in law has a newer phone. They also threw in a screen protector and a nice case for free!!! Can't recommend this wireless provider enough!! The team is great!

What an amazing experience! Thank you for helping me upgrade my Iphone 12 Pro to an Iphone 17 Pro…read more Everyone here treats us like we are family. We can't thank you enough for a great experience and such kindness. The phone and service works great to Casey and his team. Thank you so so much. We appreciate you all and will never recommend anyone to buy a phone anywhere else.

Excellent and timely response. A++++ recommended. A little pricey but well worth it. Definitely…read moredoing business again

lovely store located in Babylon village . got my iPad screen repaired quickly and also removed…read morepancake batter from my phone speakers . the owner Jay is very nice and great customer service . definitely will be coming back for more future repairs

Fusion Wireless's Manager Mike, was helpful in the beginning…read moreand then when we had an issue, he did not even want to help us. We called numerous times, no call back after leaving numerous messages and spoke to another rep there asking for Mike to please call us back. The first bill was about where we wanted to be. The next bill was like double the amount. He told us about discounts that we never received. He just wanted our money for a new account. Very disappointing. Would never recommend him or the service. Switched to another cell Carrier who care about their customers. Very disappointed. Whatever you do I would not recommend this store :(

Called not too long to see prices of a repair for a galaxy s3 was told I will get a call back…read more Never did...called the next day an spoke to Jennifer she took down my name an number an said she will call Me back... An guess what, still no call back.. If you work at a cell phone repair place we customers expect you to know the prices of phones that are worked with everyday.. Even I didn't do those kinds of mistakes while working for a cell phone repair place.. Just saying that maybe some one needs to train the customer service/sales employees how to do run things properly.