I want to start by saying I went to 3 different doctors in 3 days (INCLUDING THE ER) complaining of immense pain discomfort with what I assumed was both a kidney stone or infection as well as strep throat at the same time. The first two doctors did nothing to help me, just told me to drink fluids and take ibuprofen.. didn't even look at/swab my throat or acknowledge my 101° fever. Roger Calvert, PA-C was incredibly warm and kind and was the only one to truly listen to and acknowledge my symptoms and prescribe antibiotics for my throat and medications to help me pass the kidney stone. I felt very seen and heard after what had been a terribly exhausting and frustrating week of being in so much pain and not feeling heard, and I am already starting to feel better. I would absolutely return to this location to see Roger Calvert next time I'm not feeling well! read more

I visited ZoomCare in December. I had a persistent cough for 6 weeks, lung congestion, and have alway been prone to respiratory infections. The practitioner who I saw had an extremely off putting manner. Despite hearing my symptoms, and examining me, once she heard I was a smoker, she focused exclusively on smoking cessation and over the counter medications that I could get at any pharmacy, rather actually treating my illness. Aside from my habit of 6 cigarettes a day, I'm extremely healthy: no illnesses, no prescriptions, very regular exercise and healthy diet. After listening to the practitioner lecture me on the dangers of smoking, without addressing the illness I was suffering, I simply chose to leave. I visited a different urgent care. They gave me a chest x-ray, and I had pneumonia in both lungs. I would caution anyone who chooses to seek medical care at this location. read more

I went in with a scratchy throat and my provider Monique was curt, standoffish and not caring at all. I told her about my long history with strep and she said she would do penicillin (which is the least effective strep antibiotic) if I were to have it. I know a lot about strep after dealing with it for years and she made me feel like I was an annoying unknowing patient. I asked her to do a culture test for broad spectrum and she kept saying if they found something they wouldn't treat without any further explanation. Felt like I was fighting for my needs instead of being cared for in a patient doctor way. Honestly very upsetting rude care. Would not recommend. read more

If you have insurance, they will bill at their "contracted rate" which is higher than the "full price" disclosed on the website for uninsured patients (for the same service). This is very misleading and not at all "clear and transparent" like they claim. read more

ZoomCare - You pay more with insurance than if you are uninsured. - Urgent Care Near Me - Seattle, Washington

I give the staff a full 5 stars! Julianna greeted me so professionally and got me checked in quickly. Kristin, my physician assistant got me in and out in under 10 minutes-literally. There was another male who scheduled my appointment but I did not catch his name. As for the healthcare industry charging me as much as they did, I rate them 1 star, even with insurance-rude. Especially because I know these ladies are not being paid enough based on the work they do. Please give them a raise. read more

Huge scam. They said they take my insurance, but after my visit I was told they were had charged me $250 (for a 5 minute conversation with a PA in order to get antibiotics, which is also more than the uninsured rate listed on the website for that type of visit???). It's been an hour since my visit and my pharmacy has not received the e-scripts yet. By the way, $250 is the same as my EMERGENCY ROOM COPAY. Hey guys, "we will submit to your insurance and maybe you'll get back the money we take from you in a couple of months" IS NOT WHAT PEOPLE ARE LOOKING FOR WHEN YOU SAY YOU ACCEPT THEIR INSURANCE read more

I found there to be little to no "zoom" in "zoom care" and found my experience to be quite frustrating this afternoon. All I wanted to do was get a quick TDAP shot in lieu of my two day old nephew (Hank the Tank) being born. This turned out to be a frustrating and time consuming process! I called at about 345pm and was told I could get into be seen at 430 pm. BUT I would have to supply all my insurance info AND credit card info before the appt was booked.... Then the guy one phone told me I could just walk in because there was availability. When I got there, there was all of a sudden an additional 75 minutes I had to wait. Good news is when I finally got the shot it was quick and painless although I was seen by a PAC and not even a nurse. That's ultimately fine too, It was just frustrated to have to wait, have my expectations mismanaged and lack of clarity into how Much the TDAP would cost out of pocket. I'm gonna give em an extra star after having a day to reflect on the whole experience. read more

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Love this place. In and out. Just wished they would report immunizations to the WA MyIR ( a one stop shop one can print out every immunization (except Gardasil) in one central record. For such a "technology advanced" driven organization, its dumbfounding why they don't participate. Otherwise, quick and easy. read more

I received great care at both Capitol Hill locations. If you have a high deductible plan, going to Zoom+Care makes a lot of sense. I actually pay more out of pocket seeing my regular primary care provider due to all their extra fees. Affordable, convenient locations, and they were even open on Memorial Day. The only feedback I have is around confidentiality. They have a screen in the lobby that displays patient first names and times of upcoming appointments. This feature seems unnecessary and could lead to a privacy breach. If you have a unique first name, you could be identified as a Zoom+Care patient by people in the lobby or walking by. Probably not technically a HIPAA issue, but seems like the only purpose is to look cool and promote their brand/app. Also, after your visit you get a text to leave a Google review. The link auto-filled my full name. I would much rather receive a confidential patient survey to provide actual feedback, over revealing my patient status to help them advertise on a public platform. read more

ZoomCare provides outstanding, quality medical care with same day appointments. The medical providers (often only PA's sadly) take the time to listen, care and help with the issue you came in for. What bothers me about ZoomCare though is they have so many referrals. It is not uncommon if you need blood work done to have to be sent offsite as they have no one to draw blood (although they do at times) and services like EKG's are not offered. When you are stressed for time, not feeling good or just do not want to deal with the stresses of the medical industry- the last thing you want is a referral for a very basic procedure to be done that almost every other PCP office does. Other great area options that do provide these are Immediate Clinic and Overlake Urgent Care Centers (on the Eastside) read more

Diagnoses my rare life-threatening abdominal infection, saving my life. I'm not exageratting. This PA was the fifth person I'd seen about my strange pain and vomiting. Thank you. read more

This is a little walk-in or call for same-day appointment 'urgent care' clinic. - Very easy to schedule an appointment and get in quickly. Yay! - Cute, small front office, very clean, and sells (at normal/reasonable prices) a small selection of basic health needs (OTC stuff). I was pleasantly surprised to see they had Throat Coat tea. - Very quick check-in process, and I only waited a few moments. - PA that I saw (Heather Gregory) was nice and quite competent. I came in regarding a pulled muscle in my back and was surprised when she did full nerve-type tests. - Very clear pricing and quick check out process. I'm happy this is just down the street from me for basic medical needs. In response to other reviews -- I did need to give my cc over the phone to hold my appointment, which I found understandable considering the location and how often I'm sure people no-show. read more

Bad experience. The receptionist was ruder to me than I've ever experienced in my life - made me feel completely unwelcome. The worse problem, though, was that I made clear in advance I needed a refill of a controlled substance prescription, they acknowledged this need before seeing me, then told me during my visit that they couldn't write that refill, and proceeded to charge me $140 for the visit anyway. They could have told me no and turned me away, but decided to take my money. No professionalism at any point in this interaction. read more

Over priced and sub standard customer service. The Health Care provider was one of the worst I have been to in ages. She doesn't listen to the patient nor did she even ask one single question about my history . It was a costly mistake going here and I realize I should have waited to see my primary. Don't make the same mistake. read more

Normally I love the place. I have had amazing experiences here. Today I went in and had a provider that was curt, dismissive and didn't listen. Way to ruin a place that I once valued. read more

Went in for a normal annual pap exam and was charged $550... WTF, they advertised it as $200 and never once mentioned the additional $350 "lab fee". I got that lovely little check in the mail weeks later, after NO ONE explained anything about it or gave me the choice to opt out. Not to mention, the practitioner there, CHELSEA ALLIN was rude, judgmental and couldn't care less about any of my questions or concerns. read more

Easy appointment setup, friendly reception staff, great nurse, the whole visit lasted 15 minutes and I got the care and prescription I needed. Thanks y'all! read more

This is a comparison of how much Zoom charged me for my last two visits. Both times I was coughing and got similar treatment. March 2013 - $135 July 2017 - $302 The service was always professional and good. Digital record is a plus. However my salary didn't go up more than two-fold in th last 4 years. Sorry, ZOOM+Care is no longer affordable for me even with insurance. read more

I don't want to generalize their service as other staff may have handled my case more pleasantly, but my first time experience with them was not so good. I just had my visit with them and I basically paid $250+ (or probably $400+ as their real rate) just to get a $20 medication, oh and the pleasure of talking to a rude billing lady. The provider was ok, a bit too dismissive, but she knows what she's doing so I guess that somewhat works. Their billing person will fight you over the phone (outstanding customer service). I've worked with a lot of hospital billing clerks and no one had ever asked me "DID YOU KNOW THAT YOU HAVE A $250 DEDUCTABLE WHEN YOU SIGNED YOUR INSURANCE?" in such a rude and leading tone. That lady even dare asked "you didn't know about your benefits when you signed your insurance?" That lady will keep telling you that if you entered your insurance, then "legally they have to bill your insurance" -- BUT AVOIDING THE QUESTION AS TO WHY THE PRICING IS HIGHER WHEN YOU HAVE INSURANCE (I AM NOT ASKING IF YOU SHOULD BILL MY INSURANCE BECAUSE OBVIOUSLY YOU SHOULD, IT'S THE DIFFERENCE ON YOUR RATE THAT I'M QUESTIONING BECAUSE NO ONE MENTIONED THAT TO ME, AND IT WAS NOT CLEARLY STATED ON THE SITE). And, seriously, no reason to be rude or to be defensive, I'm just asking you questions with a concerning tone because I just paid a bill that I thought was inaccurate. Wouldn't you be just as upset if you were in my position? Basically, you'll have a cheaper option to just see other primary care facility / provider that actually bills you TRANSPARENTLY (as this company's website ironically advertise), even bigger ones like Virginia Mason and Evergreen Health -- at least from my experience. The pricing that you see is for non-insured patients (keep that in mind). THEY WILL NOT TELL YOU THAT THEY WILL CHARGE YOU WITH A HIGHER RATE IF YOU HAVE INSURANCE. Maybe go here when you really don't have a choice like if you need a same day appointment because you're in a panic (like I was). Again, as long as you're fine overpaying -- because you have insurance -- then go for it. The guy at the reception and the customer support girl (Jessica -- not the billing lady) were very welcoming and respectful though. See George D.'s review back on 10/31/2020. I wish I had read his review before I had booked an appointment. For those who have had satisfactory experience, good for you. read more

This urgent care overcharges like crazy. Just to get a tb test they charged me $200. Severely overpriced.

Would not dress cycling rash wound despite booking appointment and small size because "it would take too long". Zoom is the McDonalds of health care, even by US standards. Absolutely avoid. read more

Service: excellent! I have been here twice and they have been able to quickly identify and resolve my issue. Did I mention it is quick? Location: situated on Broadway in Capitol Hill, it is close to a QFC, restaurants, and shopping (though you probably aren't looking to eat and shop if you are coming here). Will I come back? Yes read more

$180 for 6 minute appointment during which i learn they couldn't help me with the reason for my visit (despite listing on website and me writing in the reason for my appointment when booking), but would bill me regardless. Spitting image of for profit healthcare and over billing. read more

Total bogus low level care........ after spending time on the phone with a nurse who recommended I see a physician within four hours I made the appointment and gave her my personal and insurance information. The soonest appointment was nearly a four hour wait but once I arrived I was refused treatment and given a no sense explanation that they couldn't offer service to me because I had both private insurance (a very reputable policy BTW) and also qualified for Medicare. Most medical providers are thrilled when they discover the insurance coverage I have...... this outfit wasted my time, I was ill and anxious for care when I arrived, and they simply proved to be lousy low level uncaring service..... avoid it. read more

Call direct to this office today, oddly reroutes my call automatically to Beaverton, OR without warning, where the rep tried to get all of my insurance information, then ONLY as she was asking for my debit card number did she mention all the "possible fees". I'm sorry, what? No one should be taking a debit card over the phone first off, and second, $99 for not showing, canceling or rescheduling, or how about charging my card up to $500 if they are unable to validate my insurance before my visit; which looks like a common occurrence based on several reviews. Yea, I'm sorry. I'm not paying $500 or more, out of pocket, and waiting months to hope you get my insurance info right and get around to cashing the reimbursement check. Needless to say, the receptionist was shocked when I said they were insane, and she was NOT getting my debit card number over the phone. She called back acting like I had accidentally disconnected. No, no accident. So help me if they attempt anything with my insurance. In regards to your response; Nope nothing I need you to clarify. I will not ever be visiting a Zoom Care so it's moot! I would train receptionist to be up front about the debit card number BEFORE taking information. I would also refrain from asking for that sensitive information over the phone. Get it in person. Doctors offices do NOT take debit cards just because they can't verify insurance. You get a bill like the rest of the world if they can't. Lastly, a cancellation fee? You're a walk in clinic, you're not going to be hurting if someone no shows, see a walk in. read more

They are over priced place don't go there. They don't even bill your insurance they over price everything. They lie to you about there pricing. They are fraudulent place. Your better off going to the ER. read more

I went there today for a tetanus shot after a chinchilla bite - interesting fact: the chinchilla who bit me is named "Nibbler." I saw Brian Li PA-C. I was super impressed. One of the best things I liked was: medical record is uploaded to your account in zoom, so when you log in, you can read the health practioner's notes. there were a lot of details & I was surprised at how accurate the animal bite incident was documented. thanks again, Brian Li PA-C and Alyssa the receptionist. Also, of note they validate parking in the building, which is normally $3. read more

AWFUL place. Every time you go there, they say insurance won't pay for it and make you pay $79. BEWARE... each time we have called insurance, they said Zoom Care should have taken it. It took about a month for me to get my money back the first time and now we are in the process of it again. Needless to say, we won't be going to Zoom Care ever again. They also told someone who is retired that they don't accept medicare. What a crock. read more

Woohoo! As good as it gets! Also, I love Katie Shaw! (Not in a romantic intimate way, I have a girlfriend for Pete's Sake!) I am overly impressed about how clean and professional this place is. I was tolerating what I though was a cold during the week until Sunday morning when I woke up feeling worst. My doctor's office was closed and I remembered this place had recently opened. I dropped in expecting the worst but was overwhelmed by how clean the lobby was. There was even free tea! The receptionist was nice and professional. I was expecting to fill out a bunch of forms and was I surprised it wasn't forms to fill out but screens on an iPad! Much more modern. After completing the "paper work" a bright light with soft white smoke, and birds chirping came from around the wall and I heard my name, "Francisco?" It was Katie. Well, I'm exaggerating but she did come out almost as soon as I finished with the administrative work. She walked me to the patient room and began with the question and answer session. She was professional, nice, and informative. I know this should be standard service from any medical professional but Katie wasn't any other medical professional I have visited in the past. She was good. As far as the cost, it was higher than what my usual copay is but it was worth it. I would definitely come back when my doctor's office is closed. I must be loyal to my doctor, eventhough her office is not nearly as clean or modern as Zoom, she is also as good as it gets. read more

While their services were decent, their billing process is very questionable. You have to pay for everything up front and was told I'll be automatically reimbursed for amounts my insurance does cover within 1-2 weeks. Fast forward 2 months and I realize I was never reimbursed so I called their help line. They had a hard time finding me in their system and when they did find me, they told me the same line as another review below - that they "just" received payment from my insurance and that refund will be processed in another month. ZoomCare is probably a competitive option if you don't have insurance. Otherwise, if you end up using their services and have insurance, you may need to follow-up. read more

I'm always split on Zoom Care. Yes, there is the convenience that they guarantee your appointment and typically not waiting a long time (like other offices/urgent care). Awesome. The doctor's are always great, staff is friendly, place is clean. I just found out yesterday that they stopped taking Cigna insurance which is what I have...sad. Luckily my PPO saved the day and I got away with paying my $35 co-pay since they DID INDEED take that version of Cigna. What I don't care for is although Zoom Care is certainly upfront with their costs...it's still ridiculous what you have to pay for out of pocket even when you are insured. But people will pay it likely of course because you're sick and want to get better immediately, yes? Had I been able to find a hospice/urgent care within a few miles of my area I would have certainly avoided Zoom Care as I only would have had to pay my co-pay and rest would be billed to insurance (as it should)... likely only having to pay under $20 later on (which is what I have experienced with this same issue previously) and a few bucks for a Rx. All in all paying around $60-$70. Zoom care on the other hand I shelled out about $160 total. Up front. This is not including what I could potentially be billed by my insurance. Why they don't bill your insurance for some of these treatments....I don't know. I understand charging something for paperwork, handing you a Rx, sure. And yes, like I mention for the most part they are up front with costs. I turned down a couple tests because they would have cost me over $200 additional! WTH! Also, at the end I never received a print out letting me know what each cost was or what I was payed for exactly. No email. No receipt. I didn't even sign for anything. Nothing. I don't get it. read more

ZoomCare is a great option for urban dwellers with a non-emergency medical issue. Their online scheduling system makes it simple to schedule an appointment day of. Depending on the day, you can usually find appointment times within an hour or less of your login. The Broadway location is centrally located, making it easy to walk, bus, or drive there. They validate parking for short visits, which these usually are. Their staff will see patients for urgent or primary care. While they've got a comprehensive listing of the insurance that they accept, they also have reasonable self payment options. For self payment, they list $105 for an injury visit, a checkup (including women's annual exam or pap smear), or a basic visit for illness. If you have something that requires clinic or pharmacy services, they offer them on site at this location. Almost every member of my immediate family has used ZoomCare for an urgent need that didn't necessitate an ER visit like a lingering cough, sudden fever spike, sprained ankle. We were all really pleased with this option in terms of accessibility and affordability. We've seen Erin Grindle PA-C and Katie Shaw ARNP, both of whom were kind and competent. read more

I have been here twice for urgent, but not life-threatening illnesses that needed a doctor's care. Fortunately for me, in neither case was I the patient. There are a lot of good things about ZoomCare. Validated parking for one. Online appointments for another. The office is sparsely high-tech, and the doctor will email your test results through a secure log-in system after your visit. The 'waiting room' such as it is, is tiny, so while they accept walk-ins, I would schedule an appointment when possible. We saw two different doctors and both were thorough and professional and came up with correct diagnoses that identified the problem and then explained how to correct it. They accept insurance and self-pay, and we've never had any issues with the billing. The place is sterile and clean, just like you would want your doctor's office to be. However, there can be a few hiccups along the way - such as the time when we reserved an appointment online about 40 minutes later, only to arrive and find they were running 30+ minutes behind. Their validated parking is only good for an hour, so we ended up paying to sit and wait. Also, I recommend asking them to print your prescriptions and you take them to the pharmacy by yourself. The first time, they kindly offered to fax it right over to the pharmacy so, after waiting a good long interval to be sure the pharmacists had time to fill the order (and approaching closing time for the pharmacy), I went to check on the status only to find that the paperwork had never arrived. Despite these minor flaws, I would not hesitate to stop by ZoomCare if I or a loved one needed some urgent, non-emergency care. read more

For a simple earache, this was a convenient option for me given its proximity to home as well as the ability to register as a new patient and schedule an appointment online. Reception was very welcoming and I feel like the primary reason for my visit was well addressed. Billing, on the other hand, was pretty nightmarish. I have what I consider to be a very good health insurance plan with a major carrier, Blue Cross Blue Shield, and owed only a $15 co-pay for my visit. However, reception called me at home later that evening after my visit and said that they were having issues verifying my coverage with the insurance company--odd, but whatever. As such, they said that I needed to pay another $114 for the balance of the visit, but that it would be refunded back to my credit card once my insurance company verified coverage. So I provided my credit card over the phone. After about a week of waiting, I inquired about my refund through their secure website and received a prompt response stating that they could give me a refund as soon as I could produce a copy of the explanation of benefits from Blue Cross showing that the claim for the visit was approved. A few days later, I was able to do just that. I e-mailed the document to the woman at the central billing office who gave me the original information about the proof required and kindly asked her to process my refund, only to never receive a response. I thought I'd try through the secure website again instead, still no response. Left a voicemail, still no response. Eventually, three more weeks had passed before filing a dispute with my credit card company became my only remaining option to recover the $114 excess paid. In short, my initial experience was great, but due to the billing hassles, I'll probably stay away going forward. read more

I've been in and out with antibiotics in 15 minutes! Zoom care is great for a last minute appointment with flexible timing and late night hours. I've used it three times now and the staff has always been super friendly. The waiting room isn't the largest so if a few other people are waiting it seems crowded but they seem very efficient with their time. They allow you to book online if you prefer not to call and they always have complimentary tea! read more

My husband injured his ankle so we went here to avoid the ER and they were open late. We are not from the area and were not familiar with clinics, etc so found this online. In my husbands words...the place was weird and rather creepy. He felt like he was at a convenience store instead of a clinic. Paid almost $200 for them to tell him he needed to go to the ER. Ended up having to go to the hospital after all so I would skip this if I were you. read more

On Wednesday morning, I came down with the worst illness I have ever had in my life. I normally prefer to see a DO because of chronic back issues and the fact that I have unlimited adjustments at a DO as they are my PCP. My insurance company, however, does not cover any DO in Seattle, so my PCP is in Burien. I was far too ill to make it down to Burien, and it was after 6 PM, so I went on my insurance website and searched for the nearest urgent care and ZoomCare came up. After driving down to ZoomCare, I went inside and explained to the very helpful associate what my symptoms were. She went on to explain to me that they were not actually an urgent care clinic, but a same day care clinic and that they actually were supposed to be closed and had the last patient being seen. I apologized and began to leave, but she she stopped me and said "No, no, you are too sick, we will see you, that's why we're here, have a seat, I'll get you some water, and we'll get you all set up". After the most innovative streamlined first visit to a clinic I have seen, Erin Grindle PA-C, came out to get me and then took me back to the exam room. She had an excellent bedside manner, was extremely caring, and definitely made me as comfortable as possible. Unfortunately I was a little too sick to actually get the full treatment that I needed there, but she did give me two prescriptions and very specific at home instructions that included that if my fever were to go any higher to immediately go the ER for IV fluids. Erin both called and emailed the next day to check up on me and see if I was able to make it through the night at home, or if I had needed to go to the ER. After finding out that I had been to the ER, she also checked on me again the next day to make sure the treatment they had given me was working. Never in my life have I had a medical experience like this, nor did I even imagine it possible. I think we are all so pre programmed about how our medical system works, that I didn't even realize I wanted a clinic like this. All of my blood work results were emailed to me the same time they were emailed to Erin, with a personal followup from her explaining what the results meant. I can access all my records online. I can schedule same day appointments. All for the same cost of a regular doctor visit. At this point, other than when I need an adjustment for my back, I now have a new PCP. Thank you Zoom Care, I hope I can help you change the direction of our medical system. read more

I went in at 11 pm on a Friday night for discomfort, which turned out to be a kidney infection. They were able to get me in quickly and easily and provided antibiotics right away. As I wasn't feeling well I didn't notice until the end of my visit that a very sentimental ring I was wearing had fallen off somewhere. We looked around the room and restroom, but didn't find it anywhere. The next day I called back asking if maybe I could come look in the trash to see if it had slipped off when I washed my hands. I was told that the trash had been taken out the previous night and nothing had been turned in. My hope for it was dwindling when to my surprise I got a call 20 minutes later saying that they had gone out back to dig through the trash and had found my ring! I was not only impressed with their professionalism, but also their genuine care and concern! Well done, Zoom! read more

I was hesitant to go into a walk-in clinic, but after my experience with the ZoomCare on Broadway, all hesitation is gone. Heck, this makes me want to go back for regular stuff if my existing primary care Dr wasn't so fantastic. Knowing this resource is here and very close is comforting. Everyone there treated all of the patients with a very high level of respect and professionalism. Off the charts good. I was thankfully seen in about 10 minutes, but if there is a wait, they'll tell you when to come back so you can go next door and grab a coffee or just hang out in the clean, but small, waiting area. I even got a call back two days later to check in on an injury I went in to have them look at. What? Who does that? Michael at ZoomCare does that's who. Their caring, professionalism, thoroughness, and follow through was the best medicine I could have hoped for. read more

This place rocks. I woke up this morning with a ringing left ear that was painful to the touch as if I had just seen an Earth Crisis show. Sadly, all I had done was catch a cold and go to bed early. I was able to quickly make an appointment with the option for a Skype consultation... the future is here people. Kathryn Shaw was able to see me immediately, no clipboards, no long wait, no paperwork and a nice cup of Stash Tea to boot! This is exactly how I think medical care should be... I submited information online an hour or two earlier and Kathryn read it off her laptop when I got in the observation room. I loved that I did not have to scratch out my problem yet one more time on some antiquated xerox to be filed away in some manilla envelope in a gigantic steel container. Finally it feels like 2012. I had to dock the place one star because of their benefits department ability to connect with my health care provider. They couldn't figure out the correct amount for my co-pay so they just charged me the national average. They said they tried to contact BCBS, but BCBS said they never received a call. Overall, I'd have to just chalk this up to medical bureaucracy getting in the way so it's really hard to place blame. After kvetching to their customer service line they were able to reverse the charge so all ended up good except for the 20 minute phone call and 10 minute hold in my already painful ear drum. read more