went in for a fractured finger. i was given a hand brace but it's not one they sell, its sold by…read moreanother vendor. They had me sign a form agreeing to pay for the brace (price was not on form). Later, i got a bill from Pacific Medical for $277. (a $35 brace at any drug store) BEWARE to not sign anything unless you know what it will cost. When i called Zoom about this they said they aren't responsible for cost of other vendor prices. however they should be responsible for knowing their vendors are robbing their clients. = 5 stars for in person medical attention. good care-. = 1 star for doing business with Pacific Medical equipment who is an unethical price-gouger.

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

BE CAREFUL GOING TO THIS LOCATION!! IT IS NOT URGENT CARE. I got billed a crazy amount for what I…read morethought was urgent care but they won't send the bill to your doctor as such and you will get stuck with the bill. They say that it says that on the website but it is VERY MISLEADING and NO ONE said that at the front desk when I checked in. SO UNFORUNATE THAT I HAVE TO PAY FOR INSURANCE EVERY MONTH and still get stuck with this bill because they couldn't just tell me at the front desk that my insurance didn't cover it and that this was a primary care location only. SO messed up. CHANGE YOUR WEBSITE.

Dr. DiNoto is a wonderful physician. I have been to him twice now and each time he is fast and…read moreefficient and very kind in not a fake way.

This place is amazing. In & out for a UTI within an hour and walk out with antibiotics. Wow. Great…read moreservice. Great help. Wonderful staff. So convenient & easy for treatment of all kinds.

Unbelievable. I sprained my back and was in a massive amount of pain, so I wanted immediate…read moremedical attention. I talked with customer service, who quoted me a few hundred dollars for a visit and an x-ray on the same day. The office is in a busy neighborhood, it was rush hour, and we were 9 minutes late. I called before the appointment was to commence and let them know - no worries, they said. When I checked in, the person at the desk said they needed to reschedule me to 3+ hours later. No policy around that that I saw before or since. Then she said my visit would be upwards of $500. Needless to say, I walked (or rather, limped) out and will never return. Don't trust them -- total scam!

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.

I had a great experience at the Ballard clinic. The staff were friendly and professional, the…read moreclinic was very clean and organized, and the whole visit felt smooth, welcoming, and efficient. I loved how fast I was in and out with blood work and a plan!

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

Want to give a shoutout to the closing team that was there on 3/5/26. I was having an allergic…read morereaction post fligjt and showed up 10 mins before closing. the staff brought me back immediately and were all very kind and attentive for being near closing time. 10/10 recommed

This is a stop I highly recommend if you're feeling under the weather and are at least somewhat…read morecertain it's not something dire. This time I was smart and made an appointment (it's not difficult to get a next day appointment). This made the process much faster, as well as the fact that I had been before so they have my information. Front desk was wonderful - warm and efficient. Med tech was just fine although said something weird about "if this gets worse go to emergency" - huh? Is there something I should know? LOL. Doctor was just fine as well. Later that day I met a guy at the pharmacy having the same concerns as I was and poor dude had NOT been to the doctor (there's no way he was going to get better without a prescription; over the counter not gonna do it) and I told him: Go to Indigo!

I'm not sure why the rating is so low on this location, I went in and from the moment of entering…read moreto moment of leaving, the experience was MUCH better than other clinics or even prior PCP offices I've had. Front desk staff & FNP on-site were both helpful and kind. Received prescriptions on-site, which was beyond convenient too.

This office is close to my work so I decided to go in on my lunch break rather than trying to…read moreschedule with my primary. I made an appointment online and submitted my personal and insurance info. They took me right in. No wait. This place is clean, friendly and fast! I was out of there in 20 minutes. They even had my antibiotic there so I didn't need to mess with a pharmacy. I will definitely go back next time I need "walk in" care.

In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

I went in for a follow-up after an allergic reaction and clearly reported worsening symptoms of…read moreburning and irritation around my eyes. I was told that I "looked fine" and advised to continue using the same topical medication, despite my concerns. My visit was also incorrectly documented with appointment notes about whiplash, a condition I never reported or had. After following their guidance, my condition got significantly worse to the point I couldn't open my eye and had to seek care elsewhere. Another provider immediately told me to stop the medication and prescribed a different treatment that worked almost overnight. I formally contested both the care and the incorrect documentation, but their medical review team still determined that everything was "appropriate" and refused to adjust the charge. I will never go back and cannot recommend them.

They were so incredibly kind, I was dealing with a bad ear infection and I went in for a diagnosis…read more I was feeling stressed and in pain and they were so reassuring and I ended up leaving in less then 30 min with medication and satisfaction.

I had another smooth visit at ZoomCare. I had been having ear pain and trouble hearing for a week,…read moreand had assumed that I had an ear infection. I scheduled an appointment online and was there the next day. Coincidentally, I had the same care provider as last time, Curtis Fanta. After examining my ear he suggested that the discomfort may be from earwax buildup. I was a bit skeptical, but after flushing my ears, I could hear again and the pain was just about gone. I kept monitoring things for the next several days, and sure enough everything went back to normal. Just be sure that you arrive on time/a little early. I overheard a convo with a guy who had come about 10 minutes late, and he had to rebook. As far as I can tell, this isn't the type of place where they triage treating patients according to how severe their condition--it's moreso about seeing patients at their appointment times. I think this is a great option for minor/run-of-the-mill concerns.

Be advised: you're going to get unexpected charges. I was…read moreexplicitly advised by their customer service liaison, Kim, that if I want to avoid surprise billing in the future, I should route prescription refills through the pharmacy and essentially avoid interacting with my provider. This was especially troubling given that I was not prescribed refills sufficient to last the year. This advice came only after I received an unexpected bill following a preventive/wellness visit. During the appointment, I briefly mentioned ongoing conditions as part of my medical history and asked routine questions about prescriptions I already take. At no point was I told that reviewing my medical history would convert my preventive visit into a separately billable office visit. I was ultimately charged for both a preventive new-patient visit and an additional established-patient visit for the same appointment. When I contacted billing, I was repeatedly told the coding was "accurate," and that it did not matter that I was never informed or given the opportunity to consent to a separate visit. I was also told that preventive visits are essentially "cookie-cutter," and that discussing things like labs or existing conditions is not covered. I was never informed during the visit that mentioning my health needs would result in extra charges, nor was I given the option to schedule a separate appointment. This practice shows little regard for informed consent or care beyond a checkbox wellness exam. Patients should not have to guess what will trigger unexpected costs--or be told to limit communication with their provider to avoid being billed. Transparency matters in healthcare, and I hope this practice significantly improves how it communicates billing expectations so patients can make informed decisions.

Just not a good experience. Medical equipment and techniques are dated and incorrect (blood…read morepressure measured with stethoscope and manual interpretation ... in 2025). My vital health measurements were incorrectly transcribed, leading to wrong health data being added to my file. Doctor wanted to use an iPad with an AI note-taking "app" which is an insult to patient confidentiality and his own profession. An overall lack of interest, empathy and excitement about health and the patient in front of them is simply disappointing.