We brought our two Maine Coon cats in for grooming yesterday and felt compelled to share our…read moreexperience so others can make an informed decision, especially cat owners. For context, we typically only bring our cats in about once a year when their winter coats begin to shed. Because of this, it's especially important that the grooming is done thoroughly and by someone experienced. We had previously been loyal clients of Kim, who consistently handled our cats with efficiency and care. Grooming is very stressful for them, so finding someone capable and experienced was extremely important to us. With Kim, we could always count on a full, thorough service: bathing, drying, shaving where needed, knot removal, nail trimming, ear cleaning, and sanitary care. That level of care is why we were willing to travel and pay a premium. When we arrived this time, we were surprised to learn the business was under new ownership. We decided to give it a chance. We dropped our cats off at 9:00 AM as the first appointment of the day and were told the process would take approximately 3 hours, which we were completely fine with. Around 11:20 AM, we received a brief call asking if one of our cats should be shaved. We were told they would use their judgment, and that was the only communication we received. By 1:00 PM (now 4 hours later), we returned to check in. What we found was extremely concerning: * One cat had reportedly urinated out of stress and, according to staff, nothing beyond a basic cage bath had been done. * We were also told at that point by Donna that she was uncomfortable handling him and that he would need to be sedated for grooming in the future. This was alarming to hear, as this has never been an issue in the past, he was always successfully groomed by Kim without sedation. * The other cat was still in the process of drying after only being bathed. * Neither cat had received any of the grooming services we came in for (no haircut, no knot removal, no nail trimming, no ear cleaning, etc.). * One of our cats was left drying in a cage next to a continuously barking dog, despite other quieter, more isolated spaces being available. * Both cats were visibly terrified. There had been no proactive communication to inform us of any issues, delays, or inability to complete the grooming. After over four hours, essentially no meaningful grooming had been performed. While Donna was polite, it was clear that she was uncomfortable explaining the situation. Only after we arrived did they begin attempting to brush one of our cats, which raised concerns about whether anything would have been addressed had we not shown up when we did. We ultimately left with two cats who were still matted, unkempt, and significantly more distressed than when we dropped them off. Our main concern is not just that the grooming wasn't completed; it's the lack of communication and the apparent inability to handle cats in a setting that claims to offer those services. Based on this experience, the facility does not appear properly equipped or experienced in feline grooming. We were offered complimentary future services, but unfortunately, this experience has completely eroded our trust. No incentive would make us feel comfortable returning. If you are a cat owner, especially with breeds that require specialized grooming, I would strongly recommend asking detailed questions about experience and process before booking here.

My toy poodle Isadora and I received a warm welcome the minute we stepped foot in the door. Donna…read morefilled me in as to what was included in the price of the grooming which was very reasonable. I dropped off a mass of black curls and left with a regal princess. Not only was I totally satisfied but Isa was happy.

Ingrid who is the mobile groomer was wonderful for our nervous Golden Retriever. Ingrid took her…read moretime to get our dog calm and settled before starting. I would highly recommend this service!

The worst groomer I had in over 20 years having a dog. Prices inflated by about 40% for the area…read more My groomer got sick and appointment was canceled. I was so excited to get an appointment with Jen's daughter Andrea She shaved my dog (in December! ) to the skin. Terribly lazy and incapable. I asked to shave the mussel it was not even trimmed. Tried to bring my friendly dog back, he refused to go. He happily goes to the vet but not there. I advised of my asthma and no perfume- the dog smells like sweet vomit a mile away. Note 38 pound Portuguese water dog is considered large and the charge is $120 plus charges and tax.

The staff was incredibly unprofessional and disorganized. They messed up my appointment time twice…read moreand did not write down my new appointment time. When I arrived, they sent me away without taking responsibility for their disorganization and without any accommodation. This is the SECOND time this has happened to me. I will definitely not be coming to this business anymore, and I will not be recommending this place at all.

I specifically told the groomer several times not to give my border collie a hair cut ; I only…read morewanted a trim. I explained this to her 3 times. She butchered by dogs fur and I told her I wanted my money back. She then sent me a very vulgar unprofessional text message; cursing me and using the f word. She then wrote me a text calling me psycho because I told her I wanted my money back. I would not recommend this establishment. If you expect any decency or professionalism from this place you will be disappointed. Buyer beware and hope you like the way they cut your dogs hair or you are screwed. I am taking them to court for my money back.

1: The changes I had…read morerecommended to the owner to be posted are being implemented. Thank you for taking care of this.

We had a lovely experience! Natalia was early, came to our door and met us and the dogs. Engaged…read morewith them and made sure to clearly ask questions to do what we wanted. The dogs looked great after! Weren't stressed at all. We had a great experience and look forward to our next mobile session.

The worst haircut our shih tzu has ever gotten. We provided pictures of the haircut we wanted, and…read morehe ended up with a square head. She wouldn't fix it. Ended up asking us to never come back. Not a problem. This horrible haircut cost almost $100.

This place is quite questionable. I was bringing my doggie here because it was close to where I…read morelived and they were able to cut his hair since he's a bit feisty at haircuts (he only weighs 12 lbs.). One time I brought him here for a haircut and it was taking an unusually longer amount of time than normal and I was told he was still in the cage waiting for bath time. After several hours, I called again, still in cage. Then after 10 minutes they called and said he was ready . I found this unusual but didn't say anything. When I took him home, I found out that they had not given him a physical bath but threw some spray was on him which was caked up on his neck. Fraud and yet they still charged me the full grooming price. Never again

Just the best...great service at great prices Gus Campestreread more

No place like home!!! That's how your dog will feel. Donna/owner not only does an amazing job with…read morethe cut but handles each dog as one of her own. They adore her and so will YOU!!! And mind you-you will appreciate the VALUE!!!! No need to venture anywhere else!!!

COMPLETELY UNRELIABLE I have used her twice, BOTH times there was a scheduling problem…read more Alternator broke had to reschedule. Air conditioner broke, had to reschedule. And the last time When she did make an appointment she never showed up or called. And she had the wrong name for my doggie. The only reason I used her is because she was recommended. People in her industry have called her "flakey" Now I know why. I have moved on. You have been warned!

Kyra is amazing! She has such a warm, friendly personality, which put my dog at ease. It was his…read morefirst time with Kyra & he took right to her, which is rare, because he can be a bit skittish around new people. She is so talented & truly took Killian's haircut to the next level. We're now customers for life! :-)

This review is for the Pomona location as Marie moved from the Garnerville space. She is our go to…read moregroomer you can count on- we waited too long to get my puppy groomed and she handled it like a champ.

Marie is a wonderful groomer I can not recommend her more! She is kind and efficient. She was able…read moreto get my dog in at a reasonable date and he looks awesome