5 Stars. Excellent Service for watch repair. Very fast. Fair price. Highly recommended.read more

Norbert is a gem! My mum who is in her late 60's inherited an Omega watch from her grandfather…read more None of us had realized how expensive Omegas are and she had been taking it regularly to watchmakers in India who sadly had damaged it the last time. We were initially going to take this to the Omega boutique close by home but upon learning they ship their watches internationally she wanted to find someone local who could handle it. They searched and were fortunate to find Norbert! He fixed the most immediate areas and guided against fixing all the damage but managed to get it back working as it is has never worked so well before. His work is thoughtful and he was extremely honest so well worth the investment in her watch.

I took my 50 year old Seiko watch in for repair.. it's…read moreautomatic so he quoted me $200 to fix it.. lots of moving parts he said, ok I said it was a gift from my father so I though it was worth it.. after a year of always adjusting the time I took it back for repair, he said it was a week past warranty and would probably cost more..after a bit of arguing it came out that all they did was clean and lubricate it...he laughed when i asked for at $100 back HE LAUGHED!! It,s a nice watch, wish it would work properly........

I Do Not recommend this shop. We took our wall clock in for repair in January. were told it would…read morebe 2 - 3 weeks. Then another 2 - weeks and on and on for 6 months. Finally they said it was ready, so we brought it home, hung it on the wall, and, it didn't work. Wee took it back in and were told 3-4 days. After a month we were told one of the gears were broken and they couldn't say how long it would take. They have now been "fixing" it for 7 months. We told them we want bour money back and we will take it elsewhere. We took it to Watch Market in Coquitlam and were told a week. He called us in 6 days and said it was ready. I asked if any gears were broken? He said no. Also he charged me $100.00 less!!

Impeccable service!…read more I stopped in here a few times to check out their Rolex selection and was pleasantly surprised with their inventory and salespeople. I never felt pressured and they were extremely helpful. Chantel ended up helping me with my purchase and I couldn't be happier!

I purchased a ring for Chopard a few years ago. I requested for it to be polished and after a week…read moreof the ring in their possession and they tell me that I have to pay to send this to Geneva from Vancouver to get this done. It is absolutely absurd that a jeweler company doesn't have the ability to do a simple polish of a solid gold NO DETAIL ring within Canada. This is a very poor business model and not great for the brand representation as their products will not be maintained and not a reason for brand royalty from luxury good buyers. I will be escalating this with the Chopard company.

I had a pleasant experience with this shop. I went here to remove a link for my watch and it took…read morehim less than 10 minuets to do so at a reasonable price. I would recommend this place from my experience.

I sent in my old mariner clock to him for repair. He charged me over $100 and the clock wasn't…read morefixed. Sent it to him again, since he seemed to be the only one able to repair such a clock. He kept it for OVER A YEAR before telling me he couldn't fix it. AND charged me another $100.

Perfect jewelry collection & everything genuine, all watches were Swiss made,…read more Picked up my anniversary Canadian diamond eternity ring. Knowledgeable staff.

Their website says they service Rolex in the Park Royal and Victoria stores so I took my watch…read morewhich was under warranty to Park Royal store only to be told they didn't service the watch there. Not very satisfactory. With that kind of service it is not surprising there wasn't any customers in the store considering the mall was busy. Lost me as a customer.

Came here not realizing it's an outlet mall of sorts? They have the bigger Muji store here so…read morewanted to see what special items they had. It's definitely not as good as Muji Japan and much more expensive so didn't actually pickup anything. The Lululemon was a little chaotic and they charge $2 for a bag?? Overall the mall has an outlet mall vibe with it being so large and semi-deserted but it does have a good selection of stores to peruse if you're stuck indoors due to rain.

Long mall with lots of stores and parking. The deals are good as most are 30% off. When there is…read morea sale, the deal is better. The mall is a long boomerang shape with food court in middle, Bass Pro at one end, the other end has Funland and restaurants outside the West entrance. Lots of families come here however only the middle washroom by the rood court has family room. The washrooms at either end don't have family rooms which I thought was interesting as they advertised the mall as family oriented. You would have thought that they will have at least one family room at each end too. The men's washroom has a counter to change diaper but no padding/baby change table so bring a foldable change mat. There is an enclosed play area for babies to crawl/run around and a stroller area to leave your stroller. It is near the Marshalls/The Children's Place stores, west of food court. Good place to just walk around.

Guildford Town Centre Fossil Store # 5923 is exceptional in service and customer relation. We were…read morevery impressed with the attentiveness of staff, "Don", "Amber" (assistant mgr.) & "Laurie" (Manager). They made our visit a good experience and are exemplary representatives for all "Fossil" Stores.

I purchased a watch from Fossil about 3 years ago and at the time spent around $250 which I thought…read morewas fairly significant, but I was a fan of its mechanical styling and perpetual movements so I made the call. What a high quality watch it's proven to be so far. It does not lose its time, I've literally been in a street fight wearing this watch and it still ticked. A solid 4 blows were landed to a man's face while wearing this on my left wrist, and although the next day it did not work (later having discovered a coil had bent), I took it into Fossil and they fixed it for zero dollars and did not ask a single question. Customer service and long lasting product quality. However, I recommend not to wear a watch if physically encountering another person and in no way condone violent acts. Still get compliments on my watch to this day. 5 stars

Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

Andrew has a busy shop so requests you visit his shop prior to giving you a detailed quote. He…read morelooked at my vintage Timex and promised to replace the crystal for $45 plus tax within one week. Done with skill and care. I'll be back again soon.

I received excellent service. I brought in 2 watches my father owned and could not fix, an old…read moreSeiko and Breguet. It took Andrew a few minutes to figure out the problems. He is very experienced. Thank you Andrew!

I was in this store today and have mixed feelings about it. I saw the beautiful Citizen Pro Master…read morediver's watch on a sign outside the store two days ago. I liked it right away and went inside the store. The woman I dealt with (don't recall her name) was really friendly. She took me over to the display case where the Citizen watches were. There were two Pro Master divers but not the one which was pictured on the sign. She said she could call the other store in White Rock to see if it was there (which it was). She asked to have it sent to the Surrey Central location. I was more than pleased and said I would come back on Sunday. Fast forward to Sunday (today). I went back as I said I would. The woman I dealt with on Friday wasn't there. I remember having seen another woman (whose name I also don't know) from Friday who was there. I explained who I was and said I had the watch on hold for me. She found it, brought it over so I could try it on and I was in love. This watch was literally screaming my name. However, I'm a skinny guy and this watch had to be resized with some links taken out. Another woman (Fara I believe her name was) was suggested to do that because she would be able to do it a lot better. That was fine by me. I said I would come back in twenty minutes. That turned out to be closer to half an hour because I had some shopping at another store to take care of. "Fara" was with another customer so I waited a few minutes until she was finished. I tried the watch on and it was still too loose. I suggested there was a procedure she could do where the bracelet could be tightened without removing any links. This is where my "happy story" comes to an end. Other customers were coming into the store and she asked me to come back (again, meaning a third time for entering that store within one hour). I left, and when I came back 15-20 minutes later saw her helping a couple with their wedding ring questions. They were carrying on and on and on, and I knew I was going to be waiting a very long time, even though I was time restricted and had to be at a certain place shortly thereafter. This review is only getting two stars because "Fara" shouldn't have asked me to "come back" after I had already left that store the first time! What she should have done is ask those other people to wait until my watch had been properly sized, no matter how long that took! I felt like I had been completely punted aside and ignored. I left the store without a word and have no idea when I will be back to pick up my watch and have it properly resized. "Fara", your customer service went down the toilet really really fast, and I don't like the way I was treated. Next time consider how a customer feels before asking them to "come back" before putting some other customer's needs first! Not impressed!

This is store is part of a two store chain. The other location is excellent. I have been shopping…read morearound for a specific gold band. The service person I was dealing with couldn't find it so we went through the catalog to track it down. She had trouble looking it up in the computer for pricing and called over another girl to look it up. She didn't look very hard and said that she would call the other store to see if they had ordered it before. I watched as she took the book to the office behind the mirrored glass. The thing with the mirrored glass is that it doesn't fully block what is being done on the other side. The person never picked up the phone and proceeded to snack on some food that was in the office. After a few minutes she returned saying she had spoken with the other store and they had ordered it. She proceeded to quote me a price that was double what the other store had quoted me. I had come here to see if there were any boxing day promotions. It wouldn't have bothered me if there were not. I was not impressed by the fake stall the customer and then coming back with a fake storey at double the price. I would not recommend this location as they can't be trusted.