Had a great experience having my dryer repaired by Mark. At no point did I feel pressured into making the repair. He just gave me the facts and let me decide for myself. It was a no-pressure, informative approach that I appreciate when you're dealing with something you don't know anything about. Mark was calm, friendly, approachable and professional. He clearly explained and showed me what the issue was, how it happens, and how to properly maintain the dryer going forward. He cleaned up after himself (which I appreciate) and I was left with an almost new dryer! Hoping I won't need to but will definitely be reaching out again when the next appliance goes out! read more

Fantastic experience with Zuta and huge shoutout to Mark! He fixed my Miele dishwasher's draining issue quickly, and was super friendly and personable the whole time. He also took the time to explain how to maintain my appliances for the best performance, fixed a loose rack tine, and even helped me order replacement parts for my fridge. Would strongly recommend Mark and Zuta to anyone -- I'll definitely be using them again! read more

My 2-year-old oven decided to quit right in the middle of baking a cake! I found this company by chance, and they were able to come out the very same day. Alex quickly diagnosed the problem and fixed it in no time. Fast, professional, and friendly service. Now I can finally get back to baking my cake. Highly recommend! read more

I had an issue with a 20 year old Fisher & Paykel fridge. The team diagnosed and attempted to fix the fridge, then discovered that the part to repair it is no longer available, which they said almost never happens. Then they refunded the visit fee for both visits. Such an honest business. Really appreciate it. read more

Have had a great experience with Zuta Appliance Repair on a couple of occasions. They diagnosed a dishwasher problem as a repair that would have been overly expensive relative to the age of the unit, and recommended replacing instead. When we had a problem with an oven not working, Mark was able to come out quickly. When the fix required a new part, which ended up being defective, Mark was great about getting another part and coming back a second time to get everything up and running. Very professional and timely, didn't charge us any extra. Great to work with and appreciate that they stand behind their work. Will definitely call them again if we need help with appliances! read more

We received great service with Zut and highly recommend them. We have a dryer and dishwasher which needed someone to look at, and Zut Appliance was able to come out quickly. The technician arrived on time and assessed each appliance. We appreciated his recommendation to hold off on the dryer since the cost of replacing the part wasn't going to make much difference in its performance. He repaired the dishwasher door, and made a return visit when the same issue reappeared. He took extra time to center the dishwasher and readjust the legs as well. Again I highly recommend Zut! read more

The technician that came out was on time and worked quickly to identify the issue. Nice attitude, went through the whole appliance to evaluate it. Good service. Our issue turned out to be related to plumbing in the wall and not the appliance unfortunately, so onward to finding a plumber! read more

Used Yelp to find licensed services to troubleshoot and fix both my dishwasher and washing machine. Was able to quickly setup an appointment for next day service. Correspondence was great in that the service technician contacted me and arrived early. Both assessments resulted in potential solutions to correct the problems but nothing definitive. The proposed costs either equaled or exceeded the price for new appliances. The technician overall was friendly and informative but I couldn't believe that I was being charged $85 for the dishwasher and $139 for the washing machine and no actual repairs being done. Talk about feeling like I got robbed without a gun is an overstatement ! read more

Great experience with Zuta! They came very quickly, Mark was kinda, thoughtful and explained everything and did thorough, detailed work. They saved our washing machine right before we were leaving town and very much needed clean clothes! Highly recommend them. read more

Quick response to my query from Penny. Mark was dispatched for a same day appointment. He brought the needed part with him. It was installed without any muss or fuss. Recommended. read more

It was easy to schedule a service call. The tech fixed the issue on the spot. Wish I called sooner!

Mark came out to do a service call on our LG refrigerator. He was prompt and courteous. While he had to do some research while here about the issue the fridge was having, he managed to give us a diagnosis and the part needed. Unfortunately, the part is on back order, and we need to ponder our next move. Mark took the time to explain the situation to us and provided a detailed report. He seemed patient and customer friendly. We will look up Zuta again if the need ever arises. read more

Our Whirlpool Range was having issues. The top oven would not ignite and the burners weren't as efficient as they could be. I called Zuta after living with the busted oven for a couple months and they were able to send a technician that same day. We should have called sooner! The technician, Mark, was great! He had excellent "bedside manner". He explained the different scenarios that might be causing the problem and then proceeded to diagnose the issue. Once diagnosed, we received an explanation and a transparent quote. Mark made the repair to the oven and serviced the burners quickly and efficiently. The whole experience was pleasant, professional and even enjoyable. I highly recommend them and would use them again, based on this first impression. read more

Mark came and fixed my dryer. Super professional, nice, clearly communicated everything, gave me good advice, and efficiently replaced the broken ignition hardware. He also cleaned the inside of the unit for me, tested it to make sure it was working perfectly, went over everything to see if I had any questions, even advised me on maintenance best-practices. Will absolutely try to get him again if I'm dealing with a broken appliance. Thanks, Mark! read more

Had a good experience with Mark. He gave updates on his ETA, which was on the earlier side of the time frame window I was given. He brought the parts he suspected he would need after I explained my washer problem and the provided photo of my model number, etc. Mark asked a lot of good questions to better diagnose the issue and explained why the problem was occurring. Zuta was not the cheapest quote I received, but I proceeded with them because of their great customer service. Mark was very proficient and gave me many tips on how to extend the life of my washer. I would recommend them and would use them again. read more

Service Technician assigned was very experienced and a straight talker. He provided good and thoughtful review of the issue and made a thoughtful, pragmatic suggested remedy (with a couple of steps) to the issue. When applied, the solution worked. Much appreciated. I would recommend this company, based on this experience. read more

These guys are fantastic. Very professional too. Arrived on time, gave me a reasonable estimate and got right to work when I gave the go-ahead. Finished up, let me check for proper operation, (GE Cafe stove) and cleaned up the work area. I will definitely use them the next time I need a repair person! Five Stars!! read more

Zuta was a pleasure to work with on a complicated repair of my old Wolf's broiler. They stuck with it and got it done. Very happy!

I had Mark come out to look at my dishwasher. While we ended up deciding not to move forward with the repair, I was really impressed with how thorough and professional they were. They took the time to explain how my dishwasher works, what likely caused the issue, and gave me honest advice about when a repair is worth doing versus replacing. What really stood out, though, was that they went above and beyond -- they even gave me some great maintenance tips for my washing machine and showed me how to clean the gasket and clear the drain holes to prevent odors and buildup. That kind of extra effort is rare and really appreciated. I'd absolutely call this company again and would specifically ask for Mark next time. Super knowledgeable, honest, and genuinely helpful. read more

Zuta was the second company I contacted after the first one proved unhelpful. I was in need of two repairs: A clothes dryer and a dishwasher. Bo responded quickly. He showed up when he said he would and communicated with me throughout. I am currently renting out my house and not residing there, so good communication was particularly important. He quickly diagnosed and repaired the dryer. The dishwasher was more complex. Again, he communicated with me on a regular basis. When it looked like the repairs would be expensive, he walked through the options with me and showed that a replacement would likely be the better choice, even though he would have made money off the repair. In the end, I did choose to replace it and Bo didn't charge me for the time he spent working on the dishwasher. I would definitely use Zuta again. Some of the qualities I liked about the experience was Bo's competence, honesty, reliability, good communication, and the quality of his work. read more

Good. Fast. Did the job. Eighteen billion dollars for two screws, but at least I didn't have to figure it out.

Our KitchenAid was leaking water for over a year and I was procrastinating way too long to get it fixed. Push finally came to shove and Mergen,our repair guy, came through. He was courteous, thorough, and clean in finally fixing a clogged drainage pipe. I'm definitely going to use Zuta again. read more

The technician Bo is knowledgeable, patient, honest and punctual. Lesson- learned the company has an AD for $25 discount for repair. I was unaware that you need to request for the $25 credit while making the appointment . This will enable them to charge your repair accordingly. read more

Mark came to fix my dishwasher last Friday. He let me watch him and explained clearly how he detected the malfunction, which in this case was resolved by cleaning the water exhaust. It was my first time with Zuta Appliance Repair. I will call them again if I have appliance to repair in the future. Their price is competitive with other outfits. I highly recommend them. read more

The owner called back asking for feedback. Seemed earnest and genuine about making it right. Will try his services again.

Absolutely awesome experience with Zuta, they were knowledgeable, educational, and cost-effective. Great communication along the way as well. Couldn't recommend this team enough! read more

Mark Gonzalez was our repair technician and he was excellent. He was knowledgeable, he was efficient, he was friendly, he had a lot of information that was helpful for us making a decision as to how to go forward with our problematic Samsung icemaker in our refrigerator door. read more

Zuta Appliance Repair - Do not buy a Samsung refrigerator that has a built-in icemaker in the door - Appliances & Repair Near Me - Berkeley, California

Best experience! The Technican did a great job, made good recommendations. The service was fast, clean and efficient. .

Bo came by less than 24 hours from when I originally reached out. He was communicative and so so kind despite having two lively toddlers and a dog greet him upon arrival. He went the extra mile to explain exactly what was going on with our oven. Replaced the part super quickly and was just a joy to work with. Highly recommend Zuta for all of your appliance repair needs! read more

My almost new Miele washer dies, family is slightly panicking, and I call the top referral on chatGBT, Zuta Appliance Repair, in Berkeley. They were quickly up to speed on the call, the woman was knowledgeable, got me scheduled easily, and answered all my questions without needing to be prompted, including pricing. Mark shows up on time, texted when he was a few minutes out, and from the very beginning I liked him, intelligent, friendly, and gave me great advice. He was clearly interested in saving me from unnecessary expenditure, and was very open to giving advice as to how I could trouble shoot it, offering to come back if necessary. Miele is a difficult company to deal with, and Mark was detailed in his instructions all of which made sense and were easy to follow. And here's where Mark and the Zuta really showed themselves. I still needed help after trying to make the initial fixes, so, I'm calling for more help, more tech support, cause my family now needs laundry done, and instead of getting tired of me, they're answering texts and offering more help. I call the shop,...again, she remembers me by name, and the job, she's super friendly, tells me that Mark is going to be in touch, there are several back and forths, every time we talk she remembers me, and has all the details in mind. She clearly cares, follows through with everything she says, always when she said she would. Mark calls me, and walks me through the next phase of fixes. Mark's on long days, calling me on a Saturday, not trying to get off the phone, very positive, clearly cares, and his advise is solid and very clear. I can't over emphasize how grateful I am to have him and the shop being so supportive, with my family looking at me,...big question marks in their eyes. This goes on for more than a week, Mark continues to call me when I'm needing advice and he's even getting on the phone with Miele (1hr hold times average) and getting info for the fix that I'm trying to do, they're not charging me for all this, I'm stunned, I haven't had this kind of interaction with a business since.... there were Pterodactyls flying the skies. So today, after work Mark calls me again, and this time I find the problem, texting him pics, and he's looking at them and giving me a whole new slew of advice. Again, at no charge, by this point in the process I spent $85 total, for the initial service call. Zuta appliance is the best service experience I've had in years, I feel like paying them for the time they didn't charge me, just on principle and good manners. I will never look for another appliance repair again, can't overstate how much I recommend this shop. read more

I wish all home repairs were this easy and enjoyable. I called Zuta at 8 am about my broken dishwasher and they had a technician, Mark, at my house before noon on the same day. They were clear about the diagnostic cost upfront, which I appreciated. Mark was fantastic. He diagnosed the issue in minutes, explained the cost to fix it, and then walked me through exactly what went wrong and how to prevent it in the future. He was very articulate and professional. After he finished the repair, he spent extra time giving us tips on how to care for both our dishwashers and our washer/dryer. The price for the repair was very fair. The service was fantastic and I'll be calling Zuta (and asking for Mark!) for future appliance needs. Highly recommend. read more

Got next day appointment for broken Bosch dishwasher. Mark, the technician, was efficient, explained the reasons behind the issue and even offered pro tips on how to maintain the machine. Problem was fixed quickly. Highly recommend Mark and Zuta read more

Zuta came out immediately and diagnosed and fixed our issue with our dryer. It did take two visits due to parts being ordered but in the end it all worked out. They did a fine job and I will be using them again. read more

We're using Zuta Appliance repair already for years, they fixed our washing machine and dryer, and recently our old fridge. They never over charge, also check on you after awhile to see if everything is working, and what I love that they will dig into the problem an till they find a cause of it! Very very recommended! read more

The first time the Zuta appliance repair person showed up late for the scheduled appointment, he glanced at the machine and didn't even touch it to tell me which filter was the problematic issue. My partner (who booked the appointment but had to go to the office that day so I was the one who let in the repairperson) was amazed to hear that the repairperson diagnosed the problem without even touching or examining the sensor. The second time the Zuta appliance repair person sent me an SMS that they were 15 minutes away, but now it's been 60 minutes and I'm worried they are lost. I'm trying to call back the missed call from another line that tried my phone 60 minutes later, but nobody's picking up and nobody's showed up at my door. Well, maybe third time's a charm? Alex shows up on time as expected the following day and debugs my problem in an hour. Our dryer has a borked condensation pump which needs replacing, and likely will be under warranty. THANK GOD FOR THIS GUY! read more

To begin, the customer service over the phone with the ladies, and in person with the technician, Mark were excellent. They were kind over the phone, and Mark was clear and quick, explaining the reasoning behind what he was doing and why. Additionally, he arrived promptly and was able to come to repair within days. However, the price was a bit unfair. We had a water leaking from the fridge on the freezer side. He said that they just needed to steam the water line and the leaking would stop. The process was quite simple after removing things from inside the fridge, he used a steamer to melt the ice. But, the cost ended up being $300 for 40 min of work! Then, after calling and asking about the price, they said it was a Service/Maintenance fee, which I understand but I'd rather of paid the $85 diagnostic fee and melted the ice myself! Overall, I didn't have a terrible experience with them, but the price was over the top for just steaming a water pipe, and it only taking 40 min. read more

Let me start of with the good - Zuta was very quick to respond to my request for service. They are local and scheduled service for the next day. The technician was prompt, polite and respectful. What happened - On the morning of Friday, 9/20 my wife was washing a load of laundry when we had a power outage. When the power came back on our washer would not continue the cycle. it would show error E03 and F01. After doing some research it was confirmed to be an issue with the water sensor/pump/drainage. Nothing I did seemed to work so I called for service. The bad - The technician came by and took the top off the washer. The washer is a Maytag MHW8200FW0. He was able to reset the electronics, unlocked the washer door (so we could take the close out) and started a cycle. He said the bearings sounded like they were going bad and could be part of the issue. While we were chatting the washer errored again. He said the cost to repair the main board and other parts would be $2k (or there about) and a better option would be to replace it. He charged us for a diagnostic visit of $85 and left. The fix - Something didn't feel right with his explanation so I took another shot with Youtube and fixing it myself. I found that this error has some additional troubleshooting steps so I decided to try them. One solution was removing the back panel to get to the washer filter to make sure it was clean. The other option was removing the pump hose and clearing it of any debris. I started with the washer filter. After pulling out the washer and removing a dozen or so screws I was able to get to the filter. I use a bowl to drain the water while removing the filter. Lo and behold the filter was full of coins and other stuff (pic added). After cleaning the filter I reset the washers electronics system using a process I found on a Youtube video. I then ran the Spin and Drain cycle and it was successful. Next, I ran a full cold cycle without clothes and that was successful. Finally, I ran a normal cycle with clothes and that was successful. I have run 4 additional cycles today without any issues and the washer is back to normal. Unfortunate consequence - Due to the technicians suggestion, my parents went out early this morning to a local appliance store and purchased a new washer. Now we'll have to work with that company to cancel the purchase. Final thoughts - I don't know why the technician didn't do the most basic troubleshooting steps for this specific error (that I've found) water sensor/drainage which is to check the filter. Everywhere I researched this was one of the solutions. I depend on their knowledge and expertise to help troubleshoot these issues. I basically paid an $85 diagnostic fee to research and do it myself. read more

Zuta Appliance Repair - Removed the back plate in order to get the filer at the bottom underneath the drum. - Appliances & Repair Near Me - Berkeley, California

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First repair did not hold. Zuta is planning to send the tech out again to see if he can figure out what is going wrong and address successfully. read more

I had a washer that was leaking water every time I ran it, so I gave Zuta a call. The Staff was super helpful and prompt. The pricing was fair, and the customer service was second to none. I wanted to highlight the service technician, Tony. He was super professional and thorough with the diagnosis and personable when he was repairing my machine. After he diagnosed what was wrong, he communicated clearly and professionally what to expect and the turnaround time. After he fixed my washer, everything is working well, and happy I have clean clothes again. If you are shopping around to fix your appliances, give Zuta a call and they will hold your hand through the whole process of getting you back on your feet! read more

I tried to use my oven on a random Wednesday and it wasn't working. I cook with my oven almost every day, so this was a huge issue. The first thing I did is turn to Yelp to find somebody to fix my oven, so I sent a number of requests out to various vendors on Yelp. Zuta Appliance Repair was the first to respond to my request and was the most responsive to my questions about availability. They were able to come on the weekend at no additional charge (they were actually available earlier but I had a conflict). The technician texted when he was on his way (as Zuta said he would) and showed up within the time window they provided. The technician was done in 45 minutes, and the repair was as painless as I could imagine it being. The oven was up and running in no time! read more