Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration…read moreto come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!!

In order to best understand how horribly scummy this company is, let's understand the background…read morefirst. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could.

As far as having them inspect water damage issues, they are fantastic. Very professional and have…read moreall of the latest equipment and technology.

We had the unfortunate experience of having a dishwasher leak which required immediate service…read more Bob (owner) and his team were quick to respond and even there within a few hours. They acted quickly, were fully transparent about the process, and very easy to work with. They made working with insurance a breeze. Aside from working fast, they made sure the job was done right! I couldn't recommend these guys enough.

Kevin was very helpful and all the carpets and rugs are clean . He was available the day after I…read morecalled .

Kevin is the absolute best we have used many services in the Greater Cleveland Area, no one can…read morebeat KandL for quality of service, promptness, efficiency or cost Kevin is incredibly hard working and we moved all our business of cleaning floors to them. sd

Joe came out to the house not even 24 hrs after I gave him a call. In and out quick. You can tell…read morehe's been in the business for years. Great work!

Fast and friendly service. We called him first thing in the morning, and he gave us a reasonable…read moretime of when he would be there, and the price it would be for the labor and replacement parts we needed. This was no fuss, and he was very straight forward with us. He also gave us very clear instructions on how to fix our toilet in the future if we experience another issue down the road.

I will use this company again. They came on time with what I requested, very nice professional…read morehappy people, and they picked it up on time. Very pleased.

The owner of this company sensors review, do not believe the Google reviews. This guy blew up my…read morephone after leaving an honest review and then showed up at our house. I do not recommend doing business with Adam.

They arrived on time and quickly set up. There were some spots that they were able to greatly…read moreimprove on. I found the price to be competitive, significantly less than the big players, the technicians were professional and personable. The carpet seemed to take longer to dry but came out clean when dry. I would recommend.

Dan from Cleveland Steamer is knowledgeable, thorough, and very professional. I have had my carpets…read morecleaned several times as well as my tile and the results are outstanding. Highly recommend Cleveland Steamer!

I recently hired AdvantaClean of the West Side to perform mold remediation. The workers were…read morefriendly and diligent. They did well with the basement. There some very tough areas and they took their time to get it cleaned up. It was when they began the dining room that left me dazed. Part of the remediation was to remove plaster from walls where mold may have been growing behind the plaster. Almost all exterior walls were identified on the first and second floors. Given the condition of the house, I agreed. I thought I was hearing just plaster breaking up, but when I inspected the work they had done, I told them to stop. Beneath the plaster was tile block, which they had broken up and exposed the exterior brick walls of the house. If I had allowed them to continue, I couldn't have afforded to have the house put back together and would have lost the plaster crown molding. They made it clear they weren't familiar with this kind of wall construction. After I insisted, it was agreed no more walls would be broken up without my approval. It was left at "It's your house..." In my opinion, the mold was superficial in most of the first and second floors and was removed by scraping off the paint and sanitizing. I was okay with baseboards being removed and sanitized. It's the fact they felt compelled to continue with wall demolition on unfamiliar construction, starting in an area that had the least chance of having mold behind the walls. The company would do well to stick with newer homes where they are familiar with the construction methods and instruct their workers if they get into something unfamiliar, to stop and have it evaluated before continuing. Very costly lesson on my part. Just a quick update and some pictures. I had a general contractor look at the damage and he simply couldn't believe it. He said this is the supporting structure of the wall and it will be very costly to repair. You may want to look for another company if you have an older home.

Drew and his team did a fantastic job getting rid of the extensive mold problem in my new home and…read moremaking it a healthy environment to live in. It was a big job lasting nearly two weeks, and included major demolition in my basement, removing all the old carpets throughout the house, and cleaning all the duct work. Plus all the other scrubbing, sterilizing etc. I am so pleased with the result and highly recommend them to anyone with a concern about mold in their home.

They were absolutely awesome. I had virtually no wait time…read morefrom the time I scheduled my appointment until the time I arrived. The over the phone quote was accurate. (I have used carpet cleaners before who quote something and then come out and try to triple the price. And most importantly they did a beautiful job. I have two cats and a dog, and they made my carpet look brand new. On top of it, the service professionals were so nice and respectful of my home. I will use them every year!

Clean solutions did an amazing job for us. We called because I was struggling with allergies, so…read morethey did ducts and carpet and furniture. They were so professional and knowledgeable. They worked hard and left no trace they had been there. Highly highly recommend if you're in the market for such services.