When I moved back to Michigan last year I had the darnedest time trying to find a reasonably priced…read morestorage unit. Any thing remotely close to the city was freakin' double compared to what you would pay further out. I stopped by a location on Eight Mile Road to price a 5 room unit. !$300! dollars a month! WTH?!? My Mom told me to try some locations in Livonia. I came across Mini U-Storage that was the most reasonable for $169 month. It was just enough room for what I needed to store. The staff gave me a tour on the golf cart which honestly was fun. I was able to secure a space and move my items in the same day. They offer a 10 day grace period for your payment. They send you a monthly invoice via email and you can pay your bill on line. This location is close enough to service someone living in Detroit, Southfield, Farmington and Oak Park.

Friendly and knowledgeable staff, especially Kandace who went above and beyond for me. Easy check…read morein process, clean facility.

Zero stars really. They hire young kids to move stuff. Damaged thousands of dollars worth of…read morefurniture. One piece of furniture never even made it which makes me think they damaged it and ditched it or stole it. Whatever the case, they are horrible and not to be trusted.

When hiring movers, it can be a nightmare because you have no idea what you're getting into until…read morethey arrive. However, upon meeting them on arrival, I liked them! I had 4 guys. They were professional, courteous and fast! There was a flat rate for 3 hours (typical move), and $100 each additional hour. They didn't drag their feet or good off, so they could try to get extra money! They are good people, and all my furniture, etc., arrived safely without anything being broken because they took care to wrap items that needed it.

Despite what the property manager for the Oak Park location may think, it is not proper etiquette…read morein customer service or otherwise to lecture a customer. Over the course of these last 3 months in having to interact with the property manager over the telephone to be told that I as a customer was rude to staff which was not true as there are cameras on the premises which may or may not record sound and to see and continue to pay for storage at this establishment despite being cut off in verbal conversation or flat out LIED to or about is beyond what any normal customer would tolerate. The fact that I had to have someone else call after the manager left for information that she should have released do that business could be completed in a decent fashion is far beyond what it means to be CUSTOMER SERVICE ORIENTED LET ALONE PROFESSIONAL OR FRIENDLY. A previous opinion of a situation or even a customer should.....

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.

Waited at the counter to inquire about storage units. I was told to wait as there was only one…read moreemployee working at the time. Then multiple people came in after me were then served. when asked if I could be served, They asked what I was looking for I told them the type of unit I was interested in to which they replied they don't have them available. So instead of quickly cross referencing my question with their system they made me wait 3 hours!! Servicing multiple people that came in after me just tell me they didn't have what I needed. Poor customer service. I will not be using their services and I advise whoever reading this to do the same.

As the previous reviewer stated, John is the consummate professional. Friendly, outgoing, and…read moreinteresting...and has a keen eye for what you really need. U-haul is lucky to have him, and so are we.

High quality service! Very detailed oriented!…read moreWell maintained facility! Highly recommended!

Wonderful experience here. Great clean facilities and awesome staff. Would certainly recommend to…read moreanyone looking for extra storage space!

If I could this place 0 stars, I would. I rarely leave negative reviews, but our experience with…read morethis moving company was bad enough that I feel obligated to share it. As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had. The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without a changing station. They attempted a quick repair with wood glue, but the piece remains damaged. We also discovered broken artwork that had not been properly wrapped or protected. The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property. After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the extent of the damage, no one has taken accountability, offered a meaningful resolution, or even apologized for breaking our belongings--including our baby's changing table. Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication and customer service after the fact has been just as disappointing as the move itself. I cannot recommend this company based on our experience.

My mother hired them for her move, and the movers destroyed her $6,000 glass table. Her dining set…read moreis now a hazard because it is broken at the base. The company was not even apologetic and actually very hostile. Since then, the company has refused to take responsibility or offer any compensation for the damage. On top of that, Christine O'Sullivan was extremely rude, unprofessional, and would not return any calls when I tried to resolve the issue. She only sends nasty emails. This was a terrible experience from start to finish, and I would strongly caution others against using this terrible company. Do not get fooled by this company like I did! Look at the before and after of my mother's table.

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

Everything! Jane was beyond VERY helpful, sweet, kind, friendly, explained EVERYTHING to my sister…read moreand I who just today, moved from California to here / MI and I am so grateful we had her to help us! She deserves so much cause of the wonderful human / woman she is! Do NOT ever let her go!!! Way to go Jane-above and beyond you made our life wonderful

The manager, Darnell is fantastic. The entire facility is very clean and secure.read more