5stars to Mr.reg for a great costumer service experience i appreciate all the help he gave to me

Horrible company. No one ever answers the phone! No one calls back when messages are left. Been a total nightmare. Now they refuse to refund my money. I moved out on the 5th of the month. They refuse to give me my money back for days not used. Long hallways. No one available. No carts. Codes for everything. Horrible services and q huge rip off. Do not store anything here. They will screw you over. With the stress and expense of moving. This company makes it so much worse. Do not rent here! My empty unit they public storage is making me pay for even though my things are gone. Lock was messed up. Endless stress. Do not rent here. You will have nothing but hassles and headaches read more

Public Storage - Empty unit they are making me pay for. No one cares - Self Storage Near Me - Dearborn, Michigan

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My payment was due on November 1, 2024 I checked the app on the third and showing my payment not processed. I added a card to my auto pay, do not authorize any kind of payment on it. I kept getting an error code on the app so I went to the website could not sign in on the website could not chat with anyone on the website. I called in to the 800 number and the 800 number told me that a payment was already made and no payment was due until December 1. And then the call dropped. I called back and it said another payment was made and payment was not due until January 1. Every time I'm at the unit it's dirty, there are storage units with the doors open and people stuff half and half out like somebody ransacked them and stole everything. There was a random bike, parked in one of the aisles for over a week. No cameras that I can see. And I seen a gentleman taking a pee in the corner when I went there the other day. Public Storage overall is a good company. The specific site is not. read more

I had a very good experience here. This is my first time renting a space out at a public storage facility and ROB made sure i was ok . He's very friendly, respectful, and made my visit here very welcoming. read more

This was my first time renting a storage space and Anthony made it very simple and convenient for me. Truly appreciate all his time and effort to make things work for me. read more

This place is a joke. There are no carts to haul your stuff to and from your locker. Bathrooms are always locked and you can't use them. The rates keep going up more than once a year. I just feel like there is no one who cares. I have even called their corporate office and they don't even care if I have a complaint. Do not store here. I'm moving out to u haul. read more

I've had this unit for a few months now initially I was told the main double doors would be replaced within a weeks time, however as of today still not replaced inconveniencing those moving in and or out. Also, I paid movers last week only to show up and they had the entire structure blocked off advising we couldn't drive on to the premises. This location is very inconsiderate, doesn't notify customers of abrupt changes, and continues to lie about the double doors being down due to the city of Dearborn which isn't factual either. In moving somethings out last weekend I overheard the agent lie once again to other new clients that the doors would be replaced by Mon or Tues here it is Sunday and still inoperable. Save yourself the hassle and choose another location they're rude and extremely inconsiderate. read more

It's the far walk... and no carts or dolly for me. Its the nonchalant I don't care attitude when explaining I can't use the bathroom OR use a dolly because out home 1k units YEA it's one dolly/cart on property. Will NOT be referring nor renewing. People are moving... the bathrooms need to be working, smh. Never will rent from PUBLIC STORAGE ... Dearborn messed that up all the way... I'm good. Moving already stressful. On top of What ever reason why I need to store things here smh... this is frustrating asf. but its cool. Oh and DONT rent Over the phone. Always visit and see how the property and storageay out is. read more

This is my 2nd storage unit and Lisa's help me both times she goes above and beyond to help you great employee you have there and the facility is wonderful read more

Where to start? Well let's start with when I booked my appointment I was told that it was a 24-hour facility let me say that was totally WRONG!!!!!! Oh sure if you want to pay a bill you can do all that online they're gladly take your money 24 hours a day however if you need to do any storage picking up or delivering you have to work between 6:00 a.m. and 9:00 p.m. and the whole facility will shut down on you at 9:00 p.m. it happened to me last night! I arrived at the storage place at 7:30 with a load of things to be put into my storage locker there was no one there so we automatically went in with a code that was no issue however at 9:00 the building shut down there was no elevator usage at that point and my fiance and I were stuck behind an electric fence for over an hour trying to get some assistance over the phone. We end up calling the Dearborn Police department and a nice officer told us to just park our U-Haul truck there and we would have to make arrangements to get home. It would have been nice if the operator who took my reservation would have told us that you have to be off property long before 9:00. The anxiety of it was unbearable to think that even when the police tried to get information on how to get us out they could not we end up going through a small opening between the security gate and we look for any kind of reference number to call and there was none if it would have been a medical emergency we would have just perished! I left a message for the property manager and as of 12 hours later I have not heard from her at all this is totally unacceptable. Then there was the issue of not enough floor loaders dollies to be used there were only two. This place is great for snoring your belongings and I assure you I won't be using their facility for very long as well as I was upset with the mandatory insurance policy that you had to book upon your rental so a rental that was $99 plus tax end up costing us nearly $150 for a bye by 10 unit again this is totally unacceptable! I hope that by reading this you can be a very informed consumer and if the management or corporate at public storage actually see this they will take firm and fast action to rectify this situation if not believe me word of mouth spreads faster than covid! Thank you read more

Good luck getting first dibs on the one cart they have for the whole facility! God forbid there is a moving truck utilizing the cart when u arrive! You'll just have to wait! The fact that they only have one cart for the whole facility is ridiculous. Attn Public Storage: GET MORE CARTS FOR YOUR CUSTOMERS TO USE SO THEY DON'T HAVE TO WAIT AN OBSCENE AMOUNT OF TIME JUST TO MOVE A FEW BINS!!! read more

WE WERE BROKEN INTO AND ALL OUR STUFF WAS TAKEN. My husband is serving in the military and the service we received from this place was PITIFUL. No apologies, no help, nothing. Fortunately we had great insurance through USAA but this must have been an inside job because our unit was broken into when the office was closed (which is practically all the time) and the manager was "out of town". And conveniently there are no cameras in the hallways, just at the loading docks. WHY NOT EVERYWHERE? And the gate was broken for awhile. If I could give negative stars I would. My advice--go elsewhere. read more

My grandmother has been tryout to get in touch with someone for A WEEK because she lost her keys and really needs to get into her unit. She went to the facility, no one there to help. Can't ever speak to a live person, the automated system is OBNOXIOUS!!!!!! We want our stuff out of there!!! Every time we ring the so called property manager all we get is a voicemail. Very unreliable and professional and I wouldn't trust my stuff to be in there EVER!!!!!!!!!! read more

We just leased our storage unit and enjoyed the process. Lisa was very kind and helpful. I would recommend using this place. Thank you Lisa! You're the Best! read more

This place is great! Its clean and well secured.Staff was polite and " and very informative.

I rarely review companies. I am very disappointed in the level of customer service ,or lack there of, I received from this company. I had a rental truck pickup, movers, and a storage reservation for 11/1. The only items I receive were the truck and movers. The Dearborn Heighat location was closed with a sign instructing patrons to contact a sister location for assistance. However when I do, they can't help me and direct me to customer service. The meter on my truck and movers is growing. Eric at customer service attempts to help. States his system will not allow him to send me the gate code. And that I should contact the district manager, Destiny, for assistance. I left her a vm with a detailed message. I have yet to get a response from her. After demanding a refund, Eric states he would make the request but I should still contact the facility manager in the morning. Truck full of stuff, my grandson & I go to the place where because I finally receive gate code. It doesn't work. I meet Vanessa, facility mgr. Pleasant woman. She just received my refund request. I explain my issue for the 11th time. She works her magic so I can keep the locker. But the code still will not work until Destiny does something on the back. Vanessa now has to let me into the elevator on every pass because I have no code. I still don't after a 10a move. I couldn't get out the gate until someone came in and I have yet to hear from Destiny. I lost money on the Uhaul, the movers, and my day off. read more

Ms. Lisa was extremely nice and understanding,she showed me the unit and it's clean place, she keeps the bathroom clean too..

This location is the best, it's clean and a clean restroom is available. The staff is pleasant and helpful. I like the easy payment options, also. read more

Reserved a unit online and went in today to ask a few questions and finalize the reservation. Heather helped me. She was awesome - friendly, insightful, and transparent throughout the entire transaction. We were talking about going to buy some totes for our cloths and she suggested we try your wardrobe boxes with the hanging bar. Consequently, we are planning to come back this week and buy 6 or 7 of them. Had it not been for her suggestion, we would have ended up spending the same amount of money and not be able to hang our cloths (which was pretty important to us). Definitely would recommend this storage facility. read more

I love that they are open seven days a week. That is very helpful with my busy lifestyle. Kristine is very helpful and kind. Making payments are very easy and quick. I have never had a problem with them and they have been highly recommended by me to friends and family. read more

Moved out! Guess what?!?! They will not refund your partial month past the 6th day of the currently billed month!! Lol! They can charge you for one day but can't refund it!?!? Lol!! read more