I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Leonine was contracted by our housing provider to "check our outlets" but Leonine realized the…read moreissue was outside their scope and directed us to contact our energy provider because the issue was outside the home. Our home had partial power due to our home losing "a phase"The local energy provider fixed the issue. Leonine returned to fix the breaker panel. Mr. Tim came out and was a model of professionalism. I asked for his credentials, he presented them. Any question I asked, answered deftly. He helped to get my home fully functional when the heat was out and the HVAC still needed to be repaired, he made the call and facilitated the HVAC service. That is how you not only do your job but take care of people. They are a true Service to the community.

DO NOT USE THIS COMPANY!!! I am a landlord that was provided this company via Lessen and RentRedi…read more Their technician came for a backup toilet issue. The tech claimed to have unclogged the drain, but my tenant still could not use the toilet. Their notes claimed the sewer line from the house to the street was clogged by tree roots (there are not trees near my line) and a collapsed pipe. I tried to contact the rep to ask about a time to finish the job (Friday, October 17th). She told me they were really busy and would call me back end of day. That did not happen. I called them again the next day (Saturday, October 18th), mailbox was full and no contact. Had to call another plumber to resolve the issue. The other plumber sent pictures of the sewer line, no collapsed line and no tree roots. Fast forward to today (Monday, November 3rd), I noticed a charge on my credit card from Lessen/RentRedi for services from Leonine. Therefore, I will be seeking a reversal of charges on my card because you all did not complete the job and left my tenant without a working toilet and had no intentions of coming back to fix it.

Been a customer for many many years. We've had great experiences and when there's been issues,…read morehistorically the company has been quick to address them. But something changed recently and the experience is not quite up to par. After getting our house, windows, and roof washed, we found our plants began showing signs of distress. Within 1-2 days, leaves started falling off and the plant began to shrivel. We brought this to Premier Property Services attention and they dismissed our concerns. They insisted their crew followed protocol and rinsed multiple times. And they said that plant damage from the cleansing agent would happen immediately (same day), to which we responded even RoundUp takes days to work. Totally understand collateral damage can happen, but the lack of ownership and immediate deflection was off putting. The house is sparkling and the crew did a great job cleaning, however, if you've invested a lot in your garden, beware. You may end up spending hundreds more replacing the plants they didn't protect.

Brandon and his crew did a fantastic job cleaning the algae off my roof. Looks brand new now! His…read moreprice was fair and everything went smoothly. There was a rain delay of a week and Brandon was very good communicating the delay and scheduling a follow-up. I will certainly use their services in the future when needed.

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

We called this company to do an inspection when we found carpenter ants and what we thought might…read morebe mold after removing some drywall. They sent Braden and Darwin to do a free consultation. They were prompt, thorough, and very professional. They used a moisture meter to check all around our house and, luckily, they said we didn't have a serious issue and the dust was not mold. Even though they had an incentive to find a "problem" to be able to do paid work for us, they had the integrity to give a true assessment for no restoration. We sincerely appreciate them and will definitely call them if we have any need for services! Thanks for your help. Recommend based on this alone (though, again, they didnt perform full services for us).

Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

I had a small fire in my garage. they came out right away and even did most of the negotiations…read morewith my insurance company.

We had several rooms with some mold buildup so called another company first that offered to fix the…read moreproblem for $350. I knew this could not be a good and professional job at that price. I then talked to Anthony with ServPro who came out promptly and gave me a detailed explanation of what they would do. It was more money but it was going to be a professional job. The crew came out on time and the 3 men did the work and cleaned up after themselves. They left 3 big blowers for 3 days to clean the air. Anthony came back and inspected the work so I feel very confident in the quality of the job.

I requested a deep clean move out services. They did an outstanding job. Everything was done as…read morestated and on time. With it.

Outstanding service!! From mitigation all the way through…read morerepairs, I received the absolute best service. Everyone was dependable, professional, and respectful of my home and my space during what was already a very stressful time. They made a difficult situation so much easier, and I truly appreciate the care and quality of work they provided. I highly recommend them to anyone who needs restoration services!

High quality work and quick response. I would trust restorepro to complete work in my home again.read more