I brought my car to Cochran Nissan Cranberry Township 9/30/23 for 10k service appointment. This was my second time for service at this location. Pulled my car in and was greeted with ... Good Morning Cathie, how are you today! It was STEVEN LaPIER! He was so friendly and professional. He told me what they would be doing and I explained to him that I had a leak in my one tire. While sitting in the waiting area I received updates and also a cool video with Steven talking about what was being done to my car. The service was fast and efficient. Waiting area was clean and offered hot coffee. I would highly recommend Cochran Nissan of Cranberry for your service needs or purchasing a new car. Make sure to ask for Steven. Cochran Nissan is fortunate to have Steven La Pier on their team. I will definitely be taking my car there for all my service needs. Thanks Steven for making my experience so smooth and informative. read more

Update: Cochran Nissan respond to my review. But said the same things each time. The don't seem to understand that the issue is about their mechanic doing a lousy, unsafe job. I realize, it's quite obvious that you are selling vehicles that are unsafe and that the mechanic who worked on this truck is incompetent. But you don't stand behind the repairs done at your shop. I assure you that I have nothing better to do but continue my fight with Cochran Nissan until I am given proper respect, acknowledgement and compensated for my cost and time. I will not bring the truck in to have it looked at and discussed my one of your mechanics. I don't trust your dealership or your mechanics. Your dealership deceived a old disabled man and I've been burned once. I will not be coming. The new rotors,pads, emergency brake shoes,new hardware, calipers, brackets and properly installed with brake grease used and the fluid flushed. New lug bolts and nuts also. $800 in parts and $300 in labor. Total of $1100 is due to me. Otherwise I will contact a lawyer and follow through with any and all legal recorse I can. I will continue with word of mouth and any other sources of media possible to let potential customers know how you treat customers after the sale on used cars. read more

I appreciate the service, but charging $208 for two bolts on the brake caliper and forty minutes of work in total is absolutely incredible. That has successfully stopped me from going to any dealership for service from the moment I walked out of the door. read more

Mark was super helpful when I came in for my inspection!! As someone that has an older Nissan he was attentive to detail and was able to find a part for my car needed to pass inspection. Everyone there had great customer service and they were very responsive when getting back to me. read more

Russ in service was AMAZING! I called while traveling in Ohio at a hockey tournament. My 2023 Suburban went into TRANSPORT MODE so I had no heat, or any electrical capabilities (hatch etc). I called the shop who usually does service on my car 10 min before close - no response! I called Russ and we tried to get it off - the set of actions he had did not do the trick. I was going to take it to the shop here the next day. About 20 min later Russ called me back with a new way to fix it and it worked! I am so greatful for Russ who went ABOVE and BEYOND for a stranger! thank you! read more

Mark O'Donnell and all the people working in the Nissan Service Center at this Cochran Nissan Service Center are professional, personable, and honest. After inspecting my Nissan Rogue, they immediately sent me a video of the inspection where the mechanic walked through the issues with my car, explaining what work needed done for my car to be safe to drive and to pass PA State Inspection. I knew I needed new brakes in the front, but the condition of both front and rear brakes and two of my tires eere worse than I anticipated. Mark O'Donnell, after sending me the mechanic's walkthrough video, came to where I was sitting in their comfortable waiting area and was straight up honest with me about the condition of my Rogue and he gave me documents showing each area of the car inspection in easy to read and understood format. He told me how much each part of the repairs would cost and also gave that to me in writing. I am not a car expert person, but Mark didn't talk down to me or make me feel stupid. It took me a while to figure out how I was going to pay for the work and everyone working there was friendly and patient. The work could not be completed that day, do Mark O'Donnell gave me a loaner car to drive home and back to the dealership the following day. These people go above and beyond the call of duty. Highly recommend! read more

I love the car I got here. I traded in a lease for another. The second time around seemed much more aggressive towards me as a customer. Pushy salespeople during the checkout process was a real turn off. They made false claims about their ceramic coatings which I called them out on. Then once I completed their survey giving constructive criticism, the sales guy had called my phone multiple times in a row and cursed at me about how his bonus was affected about my honest review of the dealership. I felt threatened by his call and question my return to this dealer. Another major issue as to why I wanted to post this review was due to how I was treated today. I made an appointment after finding a major paint defect on my new vehicle. This is a 2021 vehicle and has this large unpainted surface on the rear passenger's door on the interior metal. I hadn't noticed until I was doing a detailed cleaning and immediately was accused of shutting my door on the seatbelt which is actually insane. It is a smooth surface and kind of difficult to do that with a retractable belt. Another thing to note is the rear seating was only used once when I picked up the vehicle. They haven't decided if they'll fix it yet, but the accusation was hurtful that I would damage my own vehicle. Update: Nissan decided to go ahead with the paint touch up. I received the car today after dropping off the loaner vehicle. Service was fast and simple. Service guy was helpful during this process. read more

#1 Cochran Nissan Cranberry - Paint defect on new vehicle. - Auto Repair Near Me - Zelienople, Pennsylvania

I've always been a returning customer to Nissan and it is because of the great service I always receive. Quinn was great in assisting me- super helpful and made sure I knew all the information on all of my options without pressuring me to make a decision. read more

So far totally unimpressed with my first Nissan purchase. I bought a 2024 Nissan Frontier. Within the first 1000 miles on the vehicle it has the battery randomly dying that is unexplained. The rear door fills up with water. It also has a major recall for a balljoint that could separate. I made an appointment to have all three addressed then drove two hours to my closest Nissan dealer. After being here for any hour and half I'm told they don't have the parts to address the recall so now I will have to have another trip here. We also made an appointment to have my girlfriend's Rogue looked that has 40k miles for misfire. Turns out to be a Nissan Service bulletin that requires a software update implying the software was incorrect to begin with. They charged her $270 to diagnose and update a known software issue. My Frontier will be my first and last Nissan vehicle. Just to also further note my Nissan experience I had to spend 9 hours at the dealer just to get them honor the Nissan advertised pricing. At this point I'm just going through the motions in hopes to build a clear cut Lemon Law case. read more

Hello, scheduled a service appointment for my 2019 Ram 1500 I purchased that past Monday. Not even a week with it and found issues with the alignment, brakes, paint, and wheels being out of balance. When I scheduled the service I wasn't told of any cost that would incur with it being so new still. When I drove it down to the service department. I waited for them to come back with their findings. I was told the alignment was fine. But, suggested I get an alignment anyways. Costing over 100 dollars. They said my brakes and fluid were fine. But, suggested I get the brake fluid flushed. Another 100 some dollars. And that my tires were indeed out of balance. That would cost me 90. On top of that I owed them 72 dollars for just looking at my truck. They told me none of that would be covered or taken care of even if it was just purchased. That those were "maintenance" issues. The vehicles carfax report shows it was just given an alignment, wheel balance and rotation, brakes checked and everything thing else that entails to have a vehicle to be certified pre owned. How is it that I'm having issues already and it's considered maintenance? I booked the appointment a day after I purchased it. The dealership I purchased it at. There's no where to drive it up to 65-70 miles an hour to get a true drive test. The fastest would be 35-40 in the area. The issues wouldn't present themselves until you drove them on the highway. If you know anything about wheel balance and alignments. Most times issues won't present themselves till you reach 65-70 miles an hour. How is it I'm to pay for all of this when it was supposed to be done to even have it to be certified? How is that fair or even respectful to the buyer? I was told it's because the tires are aftermarket and not stock. Well, according to your certification process. In order for it to be certified any aftermarket parts would have to show they do not effect the vehicle in any negative way. So, telling me the problem is the tires and they're not covered is BS. Then it shouldn't have passed certification by your own "Chrysler certified pre owned" standards. Now, I'm 72 dollars in the hole and need to pay more to have my wheels balanced for the fact no one wants to take responsibility or if even to help a new customer out with what should have been done in the first place before even selling the vehicle. I don't think it's a good look for Ram at all. Let alone Chrysler and the authorized dealerships you have to deal with. Also, a side note. The disrespect shown to my truck was upsetting as well. I had 17.3 miles to the gallon average when I showed up. After they "test drove" my truck. It came back 16.4. What the hell were you doing with my truck to drop the gas mileage so steep? Driving like it's a race car, huh? No respect at all. Gas isn't cheap first off. Second, I took it to #1 Cochran because I've had such good dealings with them in the past. We purchased my wife's GMC Acadia from there as well. And was treated so nicely. Here it's a different story. Being blind sided by the 72 dollar charge. Along with additional funds to do what should have been done to being with on the vehicle. Such a shame. I'd appreciate anyone who's willing to reach out and possibly help with this situation. Thank you read more

I was on the fence about a new car and couldn't decide on Nissan or Toyota. After looking at the car profiles online, I thought I would go with Nissan. as I disliked the grille on the Toyota's. I made a good choice. I worked with Quinn Sasson and he helped me make my decision with no pressure at all. He showed me the models I was interested in, I took them for a test drive and made my decision. I believe I got a very decent price, the deal was made and I went home with my new Nissan Sentra. Quinn was a great help and made me very comfortable. Got a decent price on my trade-in, too. All in all, if you are looking for a Nissan and hate the "buying a new car" hassle, I recommend seeing Quinn. A nice, accommodating young man. Very satisfied. read more

I picked up my new Nissan Rogue yesterday. I worked with Steve Ball at #1Cochran Nissan in Cranberry Twp, PA. He was a pleasure. Knowledgeable, patient, thorough and accommodating. We had a phone consultation initially. I set up a test drive time a couple days later. When I showed up the car was heating up as we're in the midst of a frigid PA weather system. With Covid restrictions, he didn't ride along. He wiped down car for us so it was sanitized. He just needed to make a copy of my license and insurance to take the vehicle. Loved it. The seats are incredible as I have a terrible back from several back surgeries. The car sold itself for me because comfort is the most important thing to me now. It has great pick up and was a beast on my long snow covered driveway. After the test drive, the rest of our negotiations and him finding the exact vehicle I wanted were done via text which took a lot of the stress out of the car buying process. Let's be honest- getting a new car is exciting but it's stressful. Texting made it so much easier for me personally. I encourage anyone who needs a new car to go to this location and ask for Steve. I was with my last car salesman for 14 years but he moved to West Virginia. I'm sure I'll continue going back to deal with Steve Ball for many years. read more

#1 Cochran Nissan Cranberry - Nissan Rogue SV with Weather Package - Auto Repair Near Me - Zelienople, Pennsylvania

I went here to buy a new Nissan and was shocked to be told that: "this dealership no longer negotiates the price of the vehicles." They refuse to sell anything below the MSRP. Do NOT waste your time trying to buy a vehicle here. If they will take advantage of these hard economic times through "market adjustments" then you can certainly get a better deal somewhere else. They say no hidden charges. That's because it's right in your face $1,225 destination fee. What a ripoff! read more

This was my first car purchase off a lot which I was happy with they did everything they could got me the warranty I wanted so I waited and I waited I went in April 28th we found a car that was in Washington Pa, the salesman told me he would go pick it up and I could come back later to get it. When I got home he told me that they wanted to put new seats in so it would be ready Monday or Tuesday. On Monday I called to check in and was told I had to wait till the end of the week , Friday came and I was told there was a delay in the shipment of the seats I had to wait till early next week. I called again Monday and was told I had to wait till then end of the week. Finally my car was ready by Saturday May 13th, and when I went to look at it there was stuff all over the newly installed seats. I mentioned it to the salesman and he said they would clean them, not only do I feel lied to cause I seen the car looked like trash car was scratched hubcaps were broken after 2 weeks I went in everything went great there was a problem with my card which I admit was my fault I was supposed to come back monday to pick the car up I had gotten a ride up so I was stuck there with no car, the manager told me that the salesman would get me home, all of a sudden he was getting angry saying he had things to do and couldn't take me home, told me to catch an Uber, which ended up costing me almost $80. Then as I was calling for the Uber he came back and asked if I still wanted to car, I told him that I no longer wanted it. The salesman just lost his company $15,000. read more

My car broke down in September of 22, (I have a 2014 Mitsubishi outlander than now has 84k miles) the Nissan dealership got my car in October and started the claim then. From October to January I had very little information from the dealership as to what was going on. I had to call them to get information. I was told that they had sent it to a Mitsubishi dealer to have it worked on as they were not familiar with my vehicle, so I was under the impression that Mitsubishi had did all the work. I got my car back in mid January only to drive it about 20 minutes and all the light came back on and more. I that night took it right back to #1 Cochran. They did give me a loaner at this point which I had for a week and a couple days. At this point they were taking it to Mitsubishi for a diagnostic. When they told me my car was fixed I went to pick it up and it did not feel right but I figured maybe I'm just not used to driving this vehicle. The next day as I was going to the store my check engine light came back on so I took it to auto zone to be scanned only to find out that it was for the same reason as the first time. When calling the dealership the following day they told me they would not accept my vehicle again and I would need to take it to a Mitsubishi dealer myself (the car was not really safe to drive). When I took my vehicle to Mitsubishi I had called them that following Monday to ask some questions to find out that that when #1 cochran had my vehicle the first time Mitsubishi did not put a single part on my car they had only set the timing. The second time they told #1 Cochran what was going on but they did not tell me and changed a wheel barring and told me that was all it was. So I then and going back and forth on the phone with Nissan and Mitsubishi getting different and wrong information from Nissan. I do have a warranty that covered the situation the first time. Fast forward till today, I am told from Mitsubishi that the warranty company does in fact think I need a new motor which is fantastic because we are getting somewhere. However because my warranty only covers the same amount I paid for my vehicle and now between both claims being made I am exceeding the amount of my vehicle leaving me to pay $1,563. I called the warranty company today to get a better understanding about why the full amount if not covered and getting a great explanation for it he proceeded to tell me they did in fact let #1 Cochran nissan know that they would tear my motor down to the point of issue and they refused to do so. I have talked to many people about this situation from the 2 dealerships, the warranty company and someone who I personally know who is educated and works at a dealership and they believe that #1 Cochran is responsible for the amount left that the warranty can not pay. Point is, I do not recommend you go buy a car at #1 Cochran nissan in Zelienople PA. As they will lie to you just to get your money. read more

Engine FAILED 1 month after purchase. Warranty lousy. Cochran excruciatingly slow! We purchased a 2015 Ford Escape from Cochran. One month (& barely 300 miles) after purchase, the engine light came on and we learned that the engine had multiple issues and would have to be replaced! At this point the car was useless, could not be driven, was completely inoperable. It was suggested by the Ford mechanic servicing the car that this engine problem could have been discovered prior to sale; thus the car should never have been sold to us. We have had an infuriating experience with Cochran and EasyCare (the warranty company) because of this issue. Between Cochran and the warranty company, it should be their mission to make it as painless as possible when something as major as this happens so soon after purchase. Instead, at every step, we felt like we were being cheated and delayed and that we had to question and fight for every inch; creating stress and frustration for us. Granted, the issue was a little more complicated because the car was now in Michigan but this fact does not excuse the bad experience we had. First, we learned that the warranty does not cover a rental car! Next, EasyCare took 5 days to "bless"/sign-off on the engine issue, which meant an additional 5 days without a car on top of the 3 that had already passed! Further and even more flabbergasting, the Easy Care warranty does not cover the basic nuts, bolts, fluids, etc. that are necessary for the repair ($400 worth that we now have to pay)!!!!! What a cheesy warranty company. Surely you can partner with a better company than this Cochran. Fortunately, the sales manager at Cochran, Dave Piccolo, agreed to step up and pay for the rental car. However, his follow through on this took over 8 days, despite my frequent calls to him, causing us 1)a major fiasco trying to find transportation at the last minute to a conference - we had alerted Mr. Piccolo about this event and asked that we get a rental in place before this event) and 2)the daily regular annoyance/inconvenience/expense of not having a car: begging rides from friends, using Uber/cabs, etc. walking far distances, etc. All told, 16 days without a car! Needless to say, we will not be purchasing from Cochran again. read more

All went well With purchasing the vehicle but a day later The car started giving me trouble and two days later they pick the car up and took it to Audi to be repaired it was an aftermarket coil pack it on there that they replaced. At the time I told them I no longer wanted to 2016 Audi Q5 they said I bought it as is and there was nothing that they could do. So I got the vehicle back three weeks later it started acting up but we could not take it into the shop because they did not have a rental available so we had to wait a month just found out the car has about $7500 in damage . It states the car was inspected which I could not have been with all of those problems. Now they want me to pay $500 from the warranty to get a few things fixed and then they will trade in and give me 9000 altogether a loan with the warranty tax titles and tags came to 20,000 so basically I will be upside down about 15,000 on this loan which means they will basically give me 5500 if you subtract and add all the fees in. They should just buy this car back or swap me out I have been waiting for them to figure this out has been almost a month I'm riding in a rental and waiting for them to get back about what other options I can do or a possible Nother car I am getting in nowhere. I have not been able to enjoy the vehicle at all since purchase. They sold me a lemon core basically and I'm looking to seek legal representation. I have never had this experience in all my years of purchasing vehicles and I am very upset and disappointment I have a car that I'm paying a note on that is in operable. read more

Waste of time. In 2 visits I've wasted 3 hours waiting each time. Only to find out at the end of the last visit on 8-10-19 what the APR would be. When I specifically said at the beginning what I wanted. They even had the license plate on the truck and my trade in plate removed. Only to put it back on. Then there's the driving time wasted. 2 hours round trip, twice. I also don't understand how the dealer fees went from $305.97 on July 2 to a whooping $466 on August 10th. I'm so glad I left this dump. read more

My husband and I went to Cochran Nissan of Zelienople to test drive a Rogue I found online. Our test drive turned into me leasing my very first brand new vehicle! We were assisted by Mike Cain throughput the time we were there, and he made the experience just wonderful!! He truly helped make my first car buying experience so great! He was helpful, honest, and upfront from start to finish. He spoke to both my husband and I, not just my husband, which made me feel great! I would highly recommend Mike to anyone looking to get a car!! read more

Terrible customer relations in the service department. My wife's Juke developed an oil leak. Since it was still in warranty, we dropped it off at Cocran Nissan after calling first. The service rep called me the next day and asked who had performed the last oil change as the car was overfilled by two quarts and the 'engine was covered with oil.' I explained my wife had overfilled it with oil so it wouldn't run dry as the leak was excessive. He wouldn't admit to the possibility of an oil leak. He insisted they do an oil change to make sure 'the car had the right amount of oil.' He said that would cost us $50. I asked him why they couldn't just drain some oil out. They would also add dye to find the leak (you don't have to change the oil for that). He snickered and said 'that's not how we do it.' He deflected my suggestions and questions and snickered at my every attempt to reason with him. I finally told him to stop it as it was disrespectful. This was in addition to mispronouncing my name which has only one syllable. I told him to just leave the car outside with a pail under it until a few quarts had leaked out. He said he would, but they would still have to perform an oil change. He said they would also have to clean the engine, which I get, but I don't understand the necessity for an oil change, except that it would be an additional charge. I finally told him to leave the car outside and I'd come back for it. When I got the car home, I found the engine was clean. It wasn't covered with oil, not even a drop, as he had indicated. I then drained out the excess oil. Being a non-professional, I have the ability to do that. Cochran apparently doesn't. We then took it to Wright Nissan in Wexford and had a totally different experience. First, the rep I spoke with during my initial call noticed immediately the car had an outstanding recall for a fuel pressure sensor. The rep at Cochran never mentioned that. The Wright rep also said they wouldn't add dye unless they couldn't clearly see where the oil was leaking. A great initial contact. The next day the service rep called and said the leak was from the crank seal and confirmed it was covered by the warranty. The charge would be a $100 deductable plus $60 for the drive belt. She said she would try to get the belt covered, however. As time went on, the found a seat that had to be replaced, as well as the timing belt and timing belt cover. They also took care of the recall issue. She did get the drive belt covered, so the total cost of all that work was only $100 plus tax. Throughout it all, the service rep was pleasant and respectful. The service rep at Cochran doesn't understand - or apparently doesn't care - that he is an ambassador for his employer. I had never been to Cochran and because of my experience with him, I will never go back for any reason. I will, however, go back to Wright. read more