Everyone was very polite and considerate. None of our stuff was broken or damaged.
However, I had a terrible experience. The entire day was very unprofessional. They came in a truck that was too small (a Budget Rental) after having already seen the 2-bedroom apartment we were moving from. We ordered boxes from them so they should have anticipated the amount of items. Because of the smaller truck, there had to be two trips. They arrived at 9 in the morning, and it took FOUR hours to load the first time. There was one flight of stairs, but our apartment is on the end close to the parking lot so there was not a lot of walking needed. They were just moving very slowly, not very efficient at all. At times, the guys were taking only one thing at a time even when they had three dollies. Then it took THREE hours to unload. I agree that the elevator was further at this place and there were a couple of other movers the same day, but there was a staircase much closer that went unused, presumably, because we were paying hourly and they were in no rush. Then for the second trip it took another TWO hours to finish loading the remaining stuff, just the bedrooms' furniture. And then another TWO hours to unload. We asked for a morning time slot so that we could finish up by the afternoon, so we could clean the old place and begin unpacking. However, they didn't finish until 9 PM! A full twelve hours later. When we confronted them about how long it took, we were told this was common for a 2-bedroom apartment. That is absurd when a uHaul rental only lasts four hours. I have moved myself in far less time, and this was three men who are supposed to be professional movers!
I am not sure what the issue was. Maybe it was that we were in the morning and they had no other appointments, so they took their time? Or perhaps it was the fact that two of them seemed new, because they just kind of hung around until the third guy told them what to do. Or maybe that is just their business model, quote a low price and make it up (and much more) in moving slowly. At the end of the day, everything was kind of just dumped into the new place. They did ask us if we wanted them to arrange it for us, but they had already charged us 11 hours! They told us they would take a lunch break after the first trip and would stop the clock accordingly. However, during lunch time, we, the clients, were asked to go get lunch for them so they could keep working. We were happy to do so, but they still took a lunch break. That was fine, but what was annoying was that they didn't even reduce the time until we reminded them at the end.
They don't have uniforms and they use rental trucks (of the wrong size). I will never use these guys again and do not recommend them to anyone unless you have very few things or things that are so fragile that you need slow speed. At the end of the day, I am left feeling like I was scammed. I don't think they were standing around, but they were hardly professional, efficient movers. read more