Got a quality car at a good price . Roy was a pleasure to…read moredeal with and very helpfull, even offered me half of his martins biscuit . In my opinion cant find a better group of people to deal with .

Came in yesterday with my parents everything was perfect , the staff everyone was so helpful and…read moreover the top nice, ended up taking 20minutes to do all the paperwork ,good prices and friendly staff definitely recommend.

Chris welcomes me in to look at a particular car, have me as much information as I needed, and left…read moreme alone to inspect it. He answered my questions and gave me confidence he would help me if I decide to pursue it.

Let me say this, if you are or have a classic car/truck lover in your life... this would be a great…read morestop to make. They have some beauties and they have them for sale. They had a clean bathroom.

Service Dept. lackluster,…read more Brought car in for recall service on a Friday. Fred advised vehicle would have to be driven to lessen fuel to complete repair (as opposed to siphoning existing fuel and replacing it). Then suggested he would have mechanics drive fuel down. As of following Wednesday, nothing had been done at all and they failed to even call. I had to call and then he insisted that I pick it up to drive down the fuel level before he could perform the recall that could repair fuel problem. Took the vehicle back on Monday. As of Thursday (today) still "haven't gotten to it." I sent an email previous Saturday asking for rental car and Fred admitted he received it and did not read it. I have been without my car for over a week collectively and the service is unacceptable. Fred is a salesman. He is great with pleasantries, smiles and suggestions for one to spend more money. Fred is not a serviceman. He does not follow through, act proactively, return calls as promised, under-promise, over-deliver, go the extra mile, exceed expectations, or show his true loyalty to the customer. What is paramount is not making the sale, no, the true top is customer retention. Nissan of Lithia Springs Service should focus on keeping the trust of customers for the life of their car and free water is not it. I would feel great if a dealership inspired by truth and safety would tell me "Sir, your car's in great shape" and call me with updates before I have to call them begging for an update.

Quite literally the worst service experience I have ever had with Nissan. My service advisor…read moreKarissa, lied repeatedly to my husband and I. I took my 2022 Nissan Altima in to get the rear passenger side seatbelt replaced. I had an appt at 9:15 and arrive on time. My car was taken back quickly however a 2 hour time frame turned into 5 1/2 and we left with no car and more repairs needed. Aftere waiting for 3 1/2 hours I inquired as to what the hold up was and was told 30 more minutes and then after an hour had passed, 30 more minutes. When they said it was finally finished we got in the car and pulled out only to notice that an airbag light was now on. We circled the parking lot and came back around to service where they said that they woud plug the car up to the computer and see what was wrong. Apparantly when the service man but in the seatbelt he damaged the airbag. They said they would need to order a new one and replace it again. They were going to let us leave with the car and I asked if it was safe and they said "umm well not really. No one should sit there." I have two children who ride in the backseat so I insisted on a rental car. I got this set up and they ordered the part and said it should be done the next day which was a Thursday. I could not get it on Thursday so they said over the weekend is fine. I spoke with Karissa on Friday and she said it was ready and that everything had been tested and working properly. I drove the 40 minutes to pick it up and when I got there the seatbelt was not retracting properly so, after I had been assured it was fixed, I had to leave the vehicle again. I was not happy and repeatedly, 4 times, left messages for Mr Curtis (who was filling in for Mr Warren the service manager while he was on vacation), Mr Warren, Karissa, and the general manager with ZERO return calls. On Monday II called in to check when I could pick up the car and was informed that they thought Karissa was off. I left a message with the receptionist for Mr Warren and left him a voicemail as well. He never returned my call. Finally on Tuesday Karissa called and said that the car was ready. We went to pick it up and everything worked properly. No reply from Mr Warren or Mr Curtis on our experience. It was horrible. I would never go there again nor recommend it to anyone

Marva ! Wow ... What an ASSET to John Thornton Chevrolet…read more She was SO PROFESSIONAL and with a touch of just enough personal attention -- Thank you!

I took my car in this week and was told there is now a 2% fee for paying with a card. You only…read moreavoid the fee by paying with cash or check. This is beyond cheap! Steve Rayman sounds good right about now!

Shae is very thorough and such a fun personality. I'm so thankful I got to work with her. She took…read moregreat care of me. She is the best!!! Please go see her! I'd also like to give a shout out to Zion in the Business office! She was very patient and kind as we completed my process and experienced some slight difficulty with paperwork. They did not rush or anything.

Carmax service department is trash. They never pick up the phone, you leave voicemails with no…read morereturn call. I've even reached out to Carmax corporate and a case was started but when I replied to my case manager there has been no response from them. Leadership needs to revamp their teams with more training and accountability. I would never buy a car from any Carmax nor recommended anyone.

Chris was great and made the whole process easy! I LOVE my car. It drives so well, and I have no…read moreregrets

Update: Following…read morethis review, AutoNation corporate did respond the same day and stated they would follow up within 24-48 hours. It has now been over 7 business days with no further communication. At this point, the issue is not only that my vehicle was returned with a non-functioning AC after service, but also the lack of follow-through after a stated commitment was made. I will be pursuing additional escalation if this is not addressed promptly.

I had a great experience with Dean, him, and the staff (managers, financing department) was…read moreamazing. He has great customer service; he was great through the whole thing. Thank you so much. Will recommend family and friends and plan to do more business with them in the furture. Thanks again Dean

I rarely leave negative reviews, but after the past two weeks I feel I have no choice…read more I leased a Kia Carnival from Calavan Kia around 18 months ago because I have a family of six. Unfortunately, the vehicle developed a fault and has now been in the dealership's service department for over two weeks with no clear timeline for when it will be repaired. What has been most frustrating is the lack of a suitable loaner vehicle. I was given a five-seat car, despite the dealership knowing full well that the vehicle they're repairing is a six-plus passenger family vehicle. As a result, my family has effectively been stranded over the July 4 weekend and during two weeks of our children's summer break. We have had to cancel family outings because we simply cannot all fit in the replacement vehicle. I've repeatedly asked for a larger loaner--I'm not asking for anything luxurious, just something that accommodates my family--but those requests have gone nowhere. Cars develop faults, and I understand that. What defines a dealership is how they look after customers when things go wrong. Unfortunately, this experience has fallen well below the standard I expected when leasing a new family vehicle. I'm hoping someone in dealership management or ownership sees this review and reaches out. This situation is still fixable. Providing an appropriate loaner and communicating a realistic repair timeline would go a long way toward restoring my confidence in Calavan Kia.