Came in yesterday with my parents everything was perfect , the staff everyone was so helpful and…read moreover the top nice, ended up taking 20minutes to do all the paperwork ,good prices and friendly staff definitely recommend.

Karen Evans was my sales lady and she was just wonderful. Easy-going no one was pushy. I love my…read moretruck. It runs great it had a golf ball size bent in the tailgate towards the bottom with a chipped paint spot on it and after I had already paid for the truck, they took it back and had that spot touched up when they didn't have to. I looked through and read some of the negative comments on here and I'm guessing that people don't realize that anything can go wrong at any time especially with used cars. But that's for my experience it was great.

I have been dealing with Street side Classics for more years than I realize…read more.. I've sold many vehicles over the years and it's always been a very favorable experience.... A special shout out to Jimmy, Shaw...and Frank! I have one more beautiful car to sell... MAKE ME PROUD GUYS!!!!

Let me say this, if you are or have a classic car/truck lover in your life... this would be a great…read morestop to make. They have some beauties and they have them for sale. They had a clean bathroom.

Quite literally the worst service experience I have ever had with Nissan. My service advisor…read moreKarissa, lied repeatedly to my husband and I. I took my 2022 Nissan Altima in to get the rear passenger side seatbelt replaced. I had an appt at 9:15 and arrive on time. My car was taken back quickly however a 2 hour time frame turned into 5 1/2 and we left with no car and more repairs needed. Aftere waiting for 3 1/2 hours I inquired as to what the hold up was and was told 30 more minutes and then after an hour had passed, 30 more minutes. When they said it was finally finished we got in the car and pulled out only to notice that an airbag light was now on. We circled the parking lot and came back around to service where they said that they woud plug the car up to the computer and see what was wrong. Apparantly when the service man but in the seatbelt he damaged the airbag. They said they would need to order a new one and replace it again. They were going to let us leave with the car and I asked if it was safe and they said "umm well not really. No one should sit there." I have two children who ride in the backseat so I insisted on a rental car. I got this set up and they ordered the part and said it should be done the next day which was a Thursday. I could not get it on Thursday so they said over the weekend is fine. I spoke with Karissa on Friday and she said it was ready and that everything had been tested and working properly. I drove the 40 minutes to pick it up and when I got there the seatbelt was not retracting properly so, after I had been assured it was fixed, I had to leave the vehicle again. I was not happy and repeatedly, 4 times, left messages for Mr Curtis (who was filling in for Mr Warren the service manager while he was on vacation), Mr Warren, Karissa, and the general manager with ZERO return calls. On Monday II called in to check when I could pick up the car and was informed that they thought Karissa was off. I left a message with the receptionist for Mr Warren and left him a voicemail as well. He never returned my call. Finally on Tuesday Karissa called and said that the car was ready. We went to pick it up and everything worked properly. No reply from Mr Warren or Mr Curtis on our experience. It was horrible. I would never go there again nor recommend it to anyone

I came here as a new customer and I regret that I did. I don't expect the red carpet for just being…read morea customer but the first impression was less than stellar. I literally had to find my way to the service center because no one was there to direct me. I scheduled a 8:45a appointment but the advisor told me I'd likely be sitting for 2-2.5 hours. So what's the point of scheduling an appointment? You would think when you speak to a service advisor that he/she would go over price quotes regarding market and third party parts. WRONG! I came here to re-align my drivers side window as it had gone off track. I sat for 3 hours without an update or being updated about the status. After I could no longer sit I got a text saying my vehicle was ready along with a final price of $1613! I beg your pardon!? At this point, I'm fuming and looking for the advisor. He goes into this spill about how the price is right and how he just got the quote when I did. This is the most unprofessional and price gouging Nissan dealership I've ever visited. The guy was basically telling me changing the motor in door panel is a 4 hour job at a $225 labor rate! I've never reacted this way in an establishment but I could not resist expressing my frustration and disgust with how I was treated. The advisor didn't even offer any alternatives. It was either I pay or leave. I had to pay $250 just for them to diagnose my car. Also, get this, the job couldn't even be completed because the parts had to be ordered!!! Why wasn't I told this first before I sat down?! I feel like my time and my money has been wasted. I will NEVER use this location again. If you are a woman coming here for services, BEWARE.

I took my car in this week and was told there is now a 2% fee for paying with a card. You only…read moreavoid the fee by paying with cash or check. This is beyond cheap! Steve Rayman sounds good right about now!

I purchased a used Trailblazer in October and less than 5 days later the brakes failed while I was…read moredriving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mechanic it was towed to said the brake line was completely rusted out and needed to be replaced. The manager at JT Chevrolet told me I bought the car 'as is' and they had no obligation to repair it. They called me back a little while later saying if I could get it towed there, they'd fix it as a gesture of goodwill. Fine, the brakes are still very soft, but I'm at least able to stop. Last month while changing the battery, I found that instead of a metal super connector, there was a literal piece of lamp cord that had been stripped on both ends. Additionally, I had to replace two tires due to slow leaks, the washer fluid reservoir is completely cracked, the belt was cracked and worn, and I had to replace the headlights. There is a oil pressure error on it now and it leaks slowly. I've probably spent more on it than its worth at this point. I would never recommend buying a used vehicle here. They clearly just washed it and threw it on the lot without opening the hood or checking under it, at all. These are things that even a Jiffy Lube would notice but apparently their service department cannot. If I could go back to October, I'd buy somewhere else. I just don't feel safe in the vehicle, but also don't feel comfortable selling it to someone else, because unlike John Thornton Chevrolet, I have principles.

Carmax service department is trash. They never pick up the phone, you leave voicemails with no…read morereturn call. I've even reached out to Carmax corporate and a case was started but when I replied to my case manager there has been no response from them. Leadership needs to revamp their teams with more training and accountability. I would never buy a car from any Carmax nor recommended anyone.

Shae is very thorough and such a fun personality. I'm so thankful I got to work with her. She took…read moregreat care of me. She is the best!!! Please go see her! I'd also like to give a shout out to Zion in the Business office! She was very patient and kind as we completed my process and experienced some slight difficulty with paperwork. They did not rush or anything.

Chris was great and made the whole process easy! I LOVE my car. It drives so well, and I have no…read moreregrets

Update: Following…read morethis review, AutoNation corporate did respond the same day and stated they would follow up within 24-48 hours. It has now been over 7 business days with no further communication. At this point, the issue is not only that my vehicle was returned with a non-functioning AC after service, but also the lack of follow-through after a stated commitment was made. I will be pursuing additional escalation if this is not addressed promptly.

I rarely leave negative reviews, but after the past two weeks I feel I have no choice…read more I leased a Kia Carnival from Calavan Kia around 18 months ago because I have a family of six. Unfortunately, the vehicle developed a fault and has now been in the dealership's service department for over two weeks with no clear timeline for when it will be repaired. What has been most frustrating is the lack of a suitable loaner vehicle. I was given a five-seat car, despite the dealership knowing full well that the vehicle they're repairing is a six-plus passenger family vehicle. As a result, my family has effectively been stranded over the July 4 weekend and during two weeks of our children's summer break. We have had to cancel family outings because we simply cannot all fit in the replacement vehicle. I've repeatedly asked for a larger loaner--I'm not asking for anything luxurious, just something that accommodates my family--but those requests have gone nowhere. Cars develop faults, and I understand that. What defines a dealership is how they look after customers when things go wrong. Unfortunately, this experience has fallen well below the standard I expected when leasing a new family vehicle. I'm hoping someone in dealership management or ownership sees this review and reaches out. This situation is still fixable. Providing an appropriate loaner and communicating a realistic repair timeline would go a long way toward restoring my confidence in Calavan Kia.

Review for Calavan Kia - Safety Concern with Loaner Vehicle…read more On Sunday, April 20th around 12 PM, I had a frightening encounter with a reckless driver operating one of Calavan Kia's loaner vehicles--a white Kia 4-door sedan, license plate SCD3796 (tag exp. 2/26). The female driver aggressively tailgated my vehicle, dangerously switched lanes without signaling, and came extremely close to causing an accident involving me and my son. She later pulled into 2819 Church on Greenbrier Parkway SW. This kind of careless and dangerous driving in a vehicle connected to your dealership is completely unacceptable. It reflects poorly on your brand and raises serious concerns about who is being allowed to operate your loaner vehicles. I hope Calavan Kia takes steps to address this and ensure stricter accountability when it comes to loaner car use. --Felicia