Called for service on furnace due to noise. They came out checked said something was in fan area…read morecleaned it out. Also checked my capacitor and suggested I replaced it due to it not running at full compacity which I did(obvious up charge). They gave me quotes for a few different options to do like replacing whole unit, cleaning ducts, replacing fan etc. I said I'll have to talk it over. Called a couple weeks later to find out the price again. They wanted to charge me another service fee so they could come out again to tell me the quotes from prior visit. On top of another service fee for the service when they do the replacing of part. So up to 3-4 service fees for one issue that they did not resolve. At $100 dollars a pop not including anything else.

Always friendly service and on time! Very efficient job and…read morecleaned the area after performing the work.

I needed a spigot changed in the dead of winter. The plumbing line didn't have a shut off valve…read more Instead of the costly repair of pulling out drywall to cut line, Chuck recommended buying the part to fix spigot instead of replacing. This was a significant savings and solved the problem. It was refreshing to receive forthright and honest repair services without attempts to mark up prices or add extensive repairs. It was my first time using GsR based upon a recommendation from a friend. I now have a trusted and reliable plumber I can rely upon. Thanks Chuck!

Respectfully, and without malice, and, hopefully abiding by Yelp rules, with no disinformation or…read moremisinformation, only good old i n f o r m a t i o n and a few thoughts for the reader --- Let's suppose that you called a plumbing company for an estimate for work you needed done. An estimate is not labor, but rather an approximate or tentative judgment about what conditions a worker will encounter and, additionally for parts that may be needed...in other words, an assessment for a potential job, no labor, work or exertion at this juncture. An employee of a company (let's say plumbing) arrives, to provide an estimate, per your request. Said employee jots down some notes -- no labor involved. Said employee then proceeds to get on a stepladder to take a quick peekaboo at an attic (the said person didn't actually go IN the attic, still assessing, and no labor or work. After a few minutes, said person immediately heads out to his truck, only to return with a hefty bill of $195 for w h a t?? you might ask. When will I get the estimate? It could be a very BIG surprise for the unsuspecting customer, but let's face it, it sure seems like working at some places can be quite lucrative because they don't actually provide an estimate--just a bill for the drive to your home. A great gig if one can get away with it. Of course, the employee does not do one bit of actual work, nor is he expected to work. You merely made a call to the company requesting an estimate so you know what the job and the cost will entail if you should choose to hire them. You're out $195 with no estimate. It's a 100% win for this company. Too bad for you, silly customer. An innocent person might suspect that this is kind of a shady practice (oops, saying shady - --that wasn't nice ---sorry). To N O T notify people to expect a $195 fee at the time of the initial call for Nothing-- one might wonder who does that? They should at least notify you that they plan on doing nothing when they arrive & hand you a bill for nothing. Does that seem wrong to you? Just asking. Let's face it, businesses are free to charge as much as they can possibly grab from unsuspecting people. Right??! Yep, and most people have a tendency to expect ... oh, who knows, maybe, professionalism, integrity, credibility & trustworthiness. Hmm, wondering if this applies to, let's say possibly, any given plumbing business that might come to mind??? Any thoughts?? Respectfully P.S. You may be interested to know that professional, credible plumbers are out there and the best part is they don't charge for estimates. I know, I found several!!

Josh was extremely Knowledgeable and helpful Explained and…read morefixed issue in a timely manner Fairly priced with great communication. Highly recommend!

They were wonderful--we had no cool air and I have asthma. They came that day!!! Pleasant to deal…read morewith in every way! Five stars for these guys!

I needed a new A/C unit and had a couple of issues with a very old furnace. I have always received…read moreprompt, courteous, and high quality service. Highly recommend.

This is my first review, EVER: (Once upon a time we had the Yellow Pages to help us find reputable…read moreservices....Uncle Ted provided reviews!) DeKalb Mechanical has serviced my furnace 3 times in the 6 years since I've owned my home, and this week assisted in a chimney replacement. I chose DeKalb Mechanical because the brand new furnace had been installed by them before my purchase. Andy & Charles have always listened patiently to my frantic description of the problem and sent repair technicians within the day. The techs are consistently courteous and knowledgeable and pretty good about cleaning up after themselves.. The final charge always seems high to me - they're probably competitive - I'm "old", living on a fixed income, and think any service costing more than $200 is too much! I've been particularly crabby these last two weeks when I finally established that my various furnace issues have most likely been related to a roof leak adjacent to the chimney. (Had the roof repaired in 2019!) The first estimate blamed the flashing, and bid $2000 for the flashing and a plywood/shingles replacement. A second estimate with a different roofer found NO issues with the flashing but said there was no cap - estimated charges $400. (I liked the 2nd bid better, but even I could see the flashing was rusted out.) Finally, the first contractor proposed replacing the brick chimney & flashing with a B-vent, requiring the coordinated assistance of my HVAC people - the best estimate was 2 grand for the roofer and not more than $1000 for the furnace folks. My final charges:$2850. I was fuming when I completed the review - assigning only 2 stars. (I've spent thousands of $ on roof repair and furnace servicing and the leak was probably present before I bought the home!) But that is NOT THEIR FAULT!! Before the ink could dry on my review Nathan, DeK Mech's man that oversaw the project, was at my door to find out what he (they) did wrong! Nothing. They did nothing wrong. They did it ALL RIGHT. Arrived an hour before originally scheduled, performed their work efficently and worked as a team with the roofers. I'll be calling DeKalb Mechanical this fall before I start the furnace for the season. Keeping my fingers crossed!

I had called these guys and talked to the girl about my unit, said no worries set a time to have my…read moreunit looked at, she said no charge to look and then would tell me what was wrong and if i wanted to have him fix it , he could do it then. The owner came to our house dissapeared for close to 45 min downstairs with another guy, and as all our secuirty shows no one went to check outside the unit.. He said when they were done,the outcome said id need a new compressor, which was around 2 thousand , i said no thank you,, and he said ok it will just be the 95 for the visit i said im not paying a thing, your staff told me it was no obligation, so im not paying i showed him the door. well it comes to find out i called another placed and the total to fix the issue was 180.00 running now like a champ.. unfortunately the issues dont end there. i was so taken back for the bait and switch i called them and said take my name off the lists. I now have called 3 times and still i continue to get marketing material, and i literally told the lady if i continued to get their material i would write a review ,, and so i am, i also said i will contact the attorney general, you cannot harass a customer if they do not want services and demand to be taken off the list you MUST comply. this is a horrible company, im glad i have others moving in with us that are Hvac handy, all these people in the service field are shady

First off, Thanks for the help. But not nice being billed twice the cost of the part. It is okay if…read moreits 1990's where there is no internet. I would not mind raising his labor cost than lying the true cost of the parts. Use them at your own risk.

Very knowledgeable and professional. Highly recommended! Came out on a very hot day and fixed our…read morecentral air conditioning unit. She is on my list for repairs.

Very friendly knowledgeable and trustworthy…read more I had a resistor for the air conditioner that they were going to use to repair. However, they were able to troubleshoot and show it was not the correct one. This was done at no additional cost.

We called them when our furnace went out at 1:00am during a blizzard and recieved great service…read more Terry was able to get it going with a similar motor then came back later with the correct motor. Great quick, and friendly ser ice. We have signed up for routine maintenance on our furnace and a/c.

My 27 yr old furnace finally died. Today the furnace and air conditioner was replaced by Dahlquist…read more They explained everything I had questions about and did a great job installing. I highly recommend.

Everything is the customers fault with this company. The owner talks to you like you're beneath…read morethem when you question their work or judgment call. You are right I am not a expert in heating and cooling that is not my profession. I hired another company turns out there was a leak in the fiberglass tape that caused the issue. Ron's heating blamed the builders saying not enough insulation or etc. Well you're wrong. You guys come to my house for 10 minutes . Yes it's on camera you can say different but it shows when you stepped in the doors and drove off. Total 12 minutes. You guys want to charge me a diagnostic fee FOR WHAT? You guys didn't diagnostic the issue another company did within 30 minutes. Get a second opinion before hiring this company because they are a one sided company and that side only Benefits them. I have my newborn room with improper heat coming into the room. It's 61 degrees when the house is set to 70 degrees and they blame the builders when it was due to their issue that they didn't even diagnose another company did. JOKE of a company. I tried paying the diagnostic fee that I honestly shouldn't because they rushed and didn't even spend the time to figure out the cause. They wanted to charge me a 3% fee for a debit card. Then they tried to charging me for a visit the the prior owner did and never collected on me. The owner wife was trying to pull a fast one on me then said ohh sorry I didn't realize it was a different name. Luckily I asked my total before providing my debit card number

The technician, Dennis arrived right on time. He checked & cleaned my furnace preparing it for the…read morewinter. Dennis was kind enough, since I was a new homeowner to answer all my questions, make recommendations on filters and review my thermostat with me. He even provided & put in new batteries in the thermostat for me. Super experience, very affordable. I highly recommend Ron's Heating & Air of Sycamore.