DO NOT TRUST THIS COMPANY - SCAM TACTICS & HIGH-PRESSURE SALES My furnace went out at 4 AM in the middle of winter, and with a 14-month-old baby at home, I called Best Rates Heating & Cooling for emergency service. Instead of a straightforward repair, I was pressured into an unnecessary $7,000 furnace replacement using scare tactics and zero real testing. Here's what happened: The technician quickly got my furnace running but immediately told me I had a carbon monoxide (CO2) leak without actually testing for CO2 levels. He used a snake cam to show me cracks inside the furnace and insisted I needed a full replacement right away. I was skeptical and went out to buy multiple CO2 detectors from Home Depot while he "went to the shop" for parts. My detectors showed 0 CO2 leaks anywhere in my home. When I told him I needed to discuss the purchase with my wife, he shut off my heat and said he couldn't leave it running due to "liability concerns." Instead of fixing the actual issue, he staged the system for me to bypass a safety limit switch and disconnected two wires from the control board, explaining how I'd have to reconnect them myself. This was completely unnecessary and a blatant safety risk. After shutting off my heat, he suddenly suggested a last-minute fix but refused to tell me what it was unless I paid $278 upfront. Desperate to get my heat working for my baby, I agreed to pay $300. Turns out, he just replaced a simple high limit switch, which was likely the problem all along. No need for a furnace replacement. I later had a trusted HVAC professional inspect my system, and they confirmed: My furnace is completely safe to use. The cracks inside do not automatically mean a CO2 leak. The original tech misled me with fear tactics instead of real testing. I reached out to Best Rates Heating & Cooling asking for a partial refund, but they ignored my messages. This was a clear attempt to scam me into an expensive furnace replacement I didn't need. Bottom Line: If you call this company, get a second opinion before agreeing to anything! I would never trust them again. read more

SERVICE!!!!! A year and a half after installation needed service but was ghosted would not return call ended up calling contractor out of Hinckley had to replace AC coil would never recommend this company read more

Ish Medellin (Owner) is very professional and knowledgeable. My furnace was running but not blowing hot air. He arrived within the predetermined time slot as promised. Was extremely thorough with explaining the issue (needed maintenance), identified the product that needed to be replaced at a reasonable price. Due to my health condition he recommended a product identified as an Air Scrubber. It's purpose is to remove impurities from the air; and, improve the overall air quality within my home. I would highly recommend contacting this company if you have any HVAC issues. Overall I received amazing customer service. In addition pricing was fair and affordable. read more

I woke up one cold Saturday morning to find my 18 year old furnace was not heating. I called and explained my situation to Ish, who kindly gave me some steps to diagnose the issue. He asked me to call him back if they did not work, or if I would like to make an appt for him to come out to look at the unit. I went through these steps and the unit still would not work. I made an appt for Ish to come out first thing on Monday. We determined the cost of the repair combined with the age of my unit warranted a new unit. Ish then went through various units and what their benefits were and what my best options for my home were based on his findings. He quickly ordered the unit and 2 days later arrived with an assistant to do the installation. The installation went off without a hitch and Ish spent the time to explain to me the operation of the unit and how to maintain it. The unit works like a champ and I appreciate the service and attention Ish provided. This is a family run business and you can tell. It reminds me of the old days when folks cared about YOU as a customer, and not just another line on a list of daily jobs. I am beyond pleased with the service I received and wholeheartedly recommend Best Rates to others. read more

My furnace wasn't heating properly. I called and he came out the next day and repaired within an hour. Super knowledgeable and thorough. Offered advice on other ways to get the best use of my furnace that I can do on my own to save money. Definitely recommend. read more

My 25 year old furnace started have issues the day after Thanksgiving. I called a few places but Ish at Best Rates was the only person who called me back due to it being Thanksgiving weekend. He offered to come out Friday night but my wife wasn't available to be there so he said he would come out first thing Saturday morning. Ish came out and discovered multiple issues with the furnace and said he could fix it but it would probably be $500 - 1000 and at the end of the day I'd still have a 25 year old furnace. We decided on replacing it and I had a new ac installed too (mine was also 25 years old). Ish offered me different options at different prices which was nice. He has an option for finance as well which is very helpful.. He got the equipment Monday and came early Tuesday morning to install both. Ish and his partner, Genero, were very knowledgeable and friendly and very professional. Their installation was very neat and clean. Pipes were nice and tight and straight, supports were added to vent pipes and everything was taped nicely. They took my old equipment away and even swept up after themselves and took the old garbage packaging with them as well. I was recommended to Best Rates by a guy I work with who couldn't say enough good things about Ish and after dealing with him myself, I can see why. If you're looking for a responsive, knowledgeable guy who does good work and will help you out in a pinch, Ish is your man. read more