Karen was so very warm and helpful. She made excellent…read moresuggestions when we asked for advice and patiently had my daughter try out different reclining chairs as she prepared for her upcoming surgical recovery. Delivery of items was made on time with several phone calls on the day of delivery updating me as to anticipated time of arrival. I very highly recommend this business and personally thank you Karen for being so very kind to us.

Always helpful and friendly. Spends the amount of time you need to determine exactly what product…read morewill work best for your situation.

Donnie the intake coordinator lies about every aspect of the process of install and unknowledeable…read moreof timeliness for install. Told 4 - 6 hours for an electronic left foot accelerator and after I called after 6 hours it changed to day and a half? Never kept md updated on situation and I only found out about lies because I would call and kept changing all the details from when item was ordered to when it was delivered. He knew I was on a tight timeliness and didn't seem to care. He got shop manager Jenny involved and I told them both problems and that they had terrible customer service and deserve a zero star review they laughed at me. Will never use their service again and will be be writing letter yo to corporate office and VA regarding poor service on vehicle and customer. If I could rate zero stars I would.

I have been trying to call for over a week to get my wheelchair lift, that I bought with them,…read morerepaired. Odd people take messages and promise call backs but that never happens. Today, the phone was not even answered. Totally unprofessional.

I moved to Austin recently and had to go through a surgery. During my recovery at home my current…read morebed isn't working out for me because of the surgery and I wanted a Hospital grade bed. A cousin of mine who lives in San Antonio mentioned about Primo Medical Supplies and had great things to say about these guys. I was a bit hesitant to call them as they are far away from my place. But I still gave it a shot. Owner tried to understand what my needs are and then came up with a quote that not only had good discount on the Bed rental, but also gave me a huge discount on delivery. Delivery was smooth and the delivery guy took all the covid related measures while setting up the bed at my place. Overall very smooth process. And I am super happy with my decision and thanks to my cousin as well who referred me here. It is important in this line of business to understand the patient needs first and then offer them based on their need and budget. And I think Primo Medical Supplies is exactly doing that. Keep doing the amazing work guys!

Before buying research on line. I was sold an item that cost $169 that I later found only cost…read more$25-$37. This is probably why they have a hard "no return" policy,

My family needed wheels for a 15 year old chair and we walked in 3 minutes before they closed…read more Sorry. Despite that they were very happy to help and we were able to get the parts we needed. When the gentleman in the back took the chair he went above and beyond the original repairs we requested. Not only did he change out the wheels but he also cleaned it up a bit and fixed the arm rest pads. He tightened at the screws and bolts and pretty much made the thing feel brand new. I didn't catch his name but if you read this for him make sure he know that he is greatly appreciated! Thank you to all staff that stayed late for us as well!

The prices here are gouged beyond belief. If you have the ability, use the Internet to find your…read morewheelchair, don't come here. When I asked the saleswoman why it was so much more expensive she gave me a political "we have distributor prices". It's just plain unethical to do this especially to our community elders and disabled people. Such a shame.

Excellent service, great machine that met my needs, and I will be using them again when in San…read moreAntonio.

Ingrid dropped off the wheelchairs and picked them up. The chairs were perfectly light and easy to…read moremaneuver. Terrific company and easy to work with. Thank you!

I rented a carbon fiber wheelchair for 2 days for our grandson's BMT graduation. The service was…read moregreat. They delivered and picked up from our motel and the wheelchair worked great getting me around the base. Highly recommended.

I want to give a big shout out to Tom's Wheelchair Rentals. This business is Veteran Owned, local…read moreto Downtown SA and absolutely do everything possible to ensure your mobility needs are met. Regardless if your need for a wheelchair or, scooter is temporary and only need a rental or, if you're looking a reliable unit to get you around on a daily basis, Tom's has you covered. Their rates are very reasonable, they provide delivery and pickup of the unit at a modest charge and perhaps most importantly they offer same-day service. Rather than struggle with crutches, give Tom's Wheelchair Rental a call. Their number is (210) 223-7878.

WASTE OF TIME! They…read morecalled and I had a difficult time getting out there with my dad and we show up within a month and they said it was too long and the insurance is closed and they couldn't us. They said they threw out the paperwork. What a waste of time. What a arrogant service strategy I would recommend Oakdell or maybe Davila. Maybe Amazon has a service?!? I can only hope.

They were a pleasure to deal with. Their business office and their store have different hours and…read morelocations. And their store is divided up into a pharmacy counter and a medical supply counter. They were extremely helpful by phone, taking time to verify that they had exactly what we needed in stock. They did. And when we arrived, we found the store to be clean and organized, and they already had the item we needed waiting for us behind the counter. We also considered renting a wheelchaor or walker for Dad while we were there. They had monthly and daily rental options with reasonable prices and a large selection. It was nice knowing that this option was there if we needed it.

Fairley is so friendly and helpful. She really knows her business and has lots of equipment to try…read moreout, rent, or buy!

Friendly, easy to work with, and reasonable prices. I highly recommend this company.read more

Terrible follow up and follow through. I have been waiting on my son's medical equipment for months…read morenow with hardly any updates. Each time I called to check I would get the run around or sent to a random voicemail and never hear back. If you have options, go with another supplier.

Great service, caring management! This Business is considerate, effeicient and concerned about…read moretheir clients.