i purchased a car here on Dec 11th 2016. It was a great car and a Buick lacross 2011 with only…read more49,000 miles. and I was frantic as a liil boy. I submitted 1000.00 for my down payment and left the lot happy. However less than a month late , thinking to my self it will be time to send in the first s month payment of 345.00 which wasn't nothing but that never happen. So im sitting in the restaurant ordering food when i was told , I needed to bring the car back, Now Ive heard story of every kind but this really had taken the cake. I was told that my loan didnt go through based off the fact of my credit. hears the good part. My credit was ran 10 times and my current score went from 670 to 555 and then they mentioned i had a bankruptcy, which that was discharged a month earlier. Who wouldn't want to deal with folks like me at a dealership. Then the fiance company on which they used told me specifically that because of that my loan was denied. But y'all ran it 9 other times since. So the moral of my story is when your credit is being ran before they chose a bank tell them to only run it once..... Soon after bringing that car back it took 2 weeks to retrieve my money back on my card... so ..the moral of this whole story is....... put at least 35% of the asking payment and regardless of credit you will eventually walk off the lot with the car of your dreams

Purchasing from this dealership was exhausting, to say the least. I purchased a 2025 CPO Armada…read morefrom them with only a little over 9,000 miles on the odometer and had it delivered to the state where I reside...almost 450 miles away. For a vehicle that was sold as CPO, it had an open recall for a software update that wasn't performed. I also made multiple calls over an almost 2 week time span to get the vehicle scheduled for delivery. The communication at this place is non-existent. Too many transfers to voicemails every time I called. When it finally arrived, the exterior seemed washed, but the interior was filthy, had mud on the backs of the front seats and carpet, the rear door also had a little mud, it had a slight odor of cigarettes, the cabin air filter was full of small particles/leaves, and there were a used pair of Nike shoes in the 3rd row that belonged to someone at the dealership. When the transport driver arrived with the Armada, he wouldn't take my trade back to the dealership, citing he wasn't made aware of doing so. When I called the dealership to inform them, they explained that an additional driver was coming a few days later to pick up my trade, all while the dealership already had my trade listed for sale on their website. Imagine shopping for an advertised vehicle on their website, while the actual vehicle is still almost 450 miles away in someone's driveway?!? I'm glad the process is over. I've accepted the subpar experience and paid, out of own pocket, to have the Armada correctly detailed, all filters replaced, the open recall is scheduled to be done at a different Nissan dealership near me, and a fresh oil change was done. I trust nothing maintenance-wise this dealership performed on the vehicle, especially since they completed a CPO checklist and sold it with an OPEN recall. Have you seen the price of an Armada?!? They aren't cheap and this dealership in South Holland needs to do better. I love Nissans and have driven them for over 20 years, but my next purchase will be elsewhere. Such a bizarre experience.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Worst dealership in the history of humanity! I went in for an anti-theft recall. After several…read morehours the service manager says they could not perform the recall because my ignition key was not original. They wanted me to pay $500 for a new ignition key in order to do the recall. Took it to another Hyundai dealership and had me in and out in under two hours. Napleton River Oaks Hyundai is nothing more than a bunch of scammers.

My 2025 Hyundai Tucson that I purchased from NAPLETON would not start. I called the dealership and…read morethey told me that I should call Hyundai roadside assistance. Roadside assistance came out and started my car. They also tested my battery and showed me that the machine said bad battery. That following week I went to NAPLETON and told them what I was told. The young lady gave me an appointment for the next week and told me that the battery would be tested and I would receive a new battery if the car was under warranty. When I took my car on 02/12/2026 they then tried to make me pay for a diagnostic test . I explained that my car was a 2025 with 16,000miles on it why would I have to pay for anything. I left without having anything done. I called Hyundai corporate office and I was told my car had 3 years or 36,000 mile coverage. I did file a formal complaint against NAPLETON Hyundai. I feel like they try to take advantage of the community that they are part of. Please be careful dealing with NAPLETON Hyundai in Calumet City!!! I will not ever purchase another car from them....not trustworthy at all!!!

Does this company actually tow? I called and called and the guy said 1 hour so i waited than called…read moreagain "oh 30 more minutes" waited another hour and called back "Oh he's leaving now" WTF!!!! all morning. Worst company ever.

Very rude on the phone when I said I couldn't hear him. So I'm calling someone else who is…read moreprofessional!

Fantastic old school service. Hard to find honest and fair with excellent service but this place is…read moreit.

I recently had All Guard Audio and Electronics install LED foot wells in my new 2026 Toyota Sequoia…read moreTRD Off Road and I couldn't be happier with the results. Adam and Bob were professional, knowledgeable, and efficient. The LED foot wells look fantastic in my vehicle and really adds a cool, modern touch to the interior. The added lighting also makes it easier to see inside the vehicle at night and adds a nice ambiance to the interior. Thank you All Guard Audio for a job well done! Ed Scott.

Buyer beware, get everything in writing. They will back out of anything promised if not in writing…read more Do not buy from this dealership. I went to pickup my "perfect condition" corvette, only to find a chipped windshield and bent rim. I brought these things up, was assured I'll be taken care of by Abe (Sales Manager), only to be told today to bring the car back or take it as-is. He is rude and dishonest. Mind you, this is over $256... Save yourself the headache and buy somewhere else.

Best Toyota dealership ever! The finance manager/ manager, Mike was awesome and went over and…read morebeyond to help me in every way. My salesman, Rich was awesome to work with. I absolutely LOVE my new Carolla... it's fun and sexy! Drives like a dream and looks like a breath of fresh air! Go before the prices go up!!