Marvin Fuentes, our Maintenance Manager, recently installed a few things that I needed in my…read moreapartment. He was on time, and he did it quickly and neatly. Marvin has helped me in the past. He always has such a nice attitude; and it is very comforting for me to know that, if I need him, I can count on him. Michele Phillips February 10, 2026

Not worth the money. If it was less expensive, I could overlook some of the horrible amenities, but…read morerent here is outrageous! Look around more than once. Come see this property during peak times, and on weekends. It's not what the pics make it out to be. The pool is always dirty, the laundry rooms are very expensive, bbq pit is a JOKE, the gym is gross, and management is poor. Much better places for same price point.

This place is truly a nightmare. One of the worst apartments in Hollywood. This building is…read morecompletely unlivable from the fact that you can have entire appliances in your unit in need of repairs and the maintenance staff and management won't even TRY to fix things until months later. Good luck trying to get on the phone with anybody. The property managers "phone number" is a random Uber driver in San Diego! So there's no way to even contact any higher ups if there even are any! When you request for things to be fixed, they lie and say it's already been fixed so they can collect rent from you without doing their job as a landlord. Not to mention you will be sharing the building with roaches and rats that are out day and night. There's constant brawls happening in the halls in the middle of the night that leads into the hallways, homeless people living right outside the building and sometimes making their way into the building and roaming the halls begging for drugs and food. I went two months without a functioning toilet or shower and after several complaints I was never reimbursed for having to pay for the repairs. This building is old so things break and need to be fixed all the time but they will delay you to make repairs as long as they can. The new management is very shady and never gives any answers to problems because they're trying to push all the old tenants out while they do illegal repairs on the building. They'll lie and say you haven't paid your rent when you have so they can attempt to scare the remaining people living here into leaving. Truly despicable. Look elsewhere for a place because this is a haunted house at this point.

I lived in Cherokee Villas for 2 years and I very much enjoyed it before moving out in February…read more The building is all studio apartments, with a very friendly variety of different working people mostly aged 20-30's but inclusive of all ages. I loved having a huge area with windows in the kitchen, and the interiors are fairly modern with a cool-toned grey walls and a chandelier. Loved having a full size fridge, compact stove/oven, and spacious walk-in closet. The onsite manager, Jessica H, is wonderful. She is always courteous and responsive via phone, email, or text, and always responded in a way that showed she genuinely cared about the experience of the residents. When I had a hornets nest outside my window or my pilot light was out, she made sure it was taken care of even when I was at work. Even now that I've moved to another area, she always lets me know if a package accidentally gets delivered there so I can come pick it up. Having strong management was definitely a bright spot of Cherokee Villas. Thanks Jessica!! I rate this building 4 stars because of the parking situation. I did not like having to pay $144 a month to park in the city lot, which often left me waiting in a 5 minute line of tourists to get into the structure. Also I lived on the third floor, and I did not like having to walk all the way down to the basement to use the washer and dryer. Oh well! Other than that, this apartment is exactly what I needed for the two years I lived there!

Moving in was a breeze and the staff is incredible here! I highly recommend living here, you will…read morenot regret because the building is great and everything is in walking distance. I am going to be staying here for a long time! Lastly, the move in process was extremely easy and the team was very accommodating.

Excellent management. They responded to a work order expeditiously and got my shower fixed quickly!…read moreHighly recommended!

If I could give this place zero stars, I absolutely would…read more This has been the most despicable, unprofessional, and dangerous apartment experience I've ever had in my life. Management at Burton Way Luxury Apartments gave a key to my unit to my stalker -- yes, you read that right. My stalker created a fake email pretending to be me, told the office that a "friend" would be picking up a key, and they actually handed it over to him. This was after I had already given the management team written and verbal instructions not to respond to anyone using that email or any other number but mine. As a result, my home was broken into, thousands of dollars worth of belongings were stolen, and I was left feeling completely unsafe in my own apartment. On top of that, the building is infested with roaches. They're all over the property and eventually made their way into my unit. I complained about this repeatedly. Every time, management said they had "treated it," but nothing ever changed. The problem clearly runs deep in this building, and they simply refuse to take it seriously. And if all that wasn't enough, after everything I'd already been through, a new employee started working for the management company and -- unbelievably -- called my stalker directly, thinking it was me. This is after months of me explaining the severity of my situation and begging management not to make that exact mistake. It's beyond careless -- it's dangerous. For the amount of money they charge to live here, tenants deserve safety, professionalism, and basic human respect. Instead, what you'll get is a roach-infested building run by people who clearly don't care about their residents or their safety. There are plenty of great places on Burton Way, even older buildings that are managed far better than this so-called "luxury" complex. Do yourself a favor and stay far away. Unless you want to deal with stalkers, roaches, and management that puts you at risk -- this is not the place for you. This building is a complete disgrace, and the word luxury should be removed from its name entirely.

I've been living here for 4 years since I work at Cedars Sinai and have been very happy with my…read morestay. It's a convenient 5 minute walk to the hospital and the location of the apartment complex meets my needs including what it offers. The office manager John Leon has been very attentive, understanding towards tenants and answers emails and calls promptly. I would recommend Burton apartments especially to any Cedars Sinai employee.

I'm updating my review based on my current experience over the last 3 months. To start, the pool…read morewas never fixed and has now been out of order for 2 years. I never got to use the pool and I've lived here since August 2023. In the last few months, there has been ongoing construction at a massive scale that has been incredibly disruptive for every tenant that lives here. Scaffolding everywhere, our balconies torn out (unusable since September), construction crews everywhere which slows down ability to use our elevators, affects privacy when they're working outside your patio doors, blocks street parking and traffic flow on our already busy street, etc. There is jackhammering, drilling, hammering, etc. The decibel level of the jackhammering was so loud for a couple days that I had to take my dog and leave my apartment to try and find somewhere dog friendly to work from while it was going on. The jackhammering put a hole in my bedroom wall and when replacing windows they chipped the paint around the sill. Both of these things required a crew to come into my unit, two separate times, to fix. This caused added disruption and displaced me again as I tried to find somewhere I could work in quiet. There are tarps hanging over doors and windows blocking any natural light. While our windows and patio doors were replaced to nicer, more insulated models, they did not replace the screens which means if we leave doors or windows open, bugs can (and do) enter the units. We won't get screens for months, as stated in an email we received. There is 0 airflow in these apartments right now and with the added lack of natural light, it's taking a toll on both wellbeing and habitability. Shapell has shown very little empathy or understanding and frankly has been blatantly disrespectful and indifferent to what tenants are going through. There are people here with pets, with newborns, who work from home, etc. This construction is slated to go on until at least May, but with them being behind schedule, I wouldn't be surprised if it lasts until summer. There is also an imbalance and inequality in who is being offered a chance to break their lease early without a penalty. Every single resident in this complex should be getting a monthly rent concession for the severe impact this construction is having on everyone who pays premiere prices to live in this area (without access to a number of our advertised amenities). I enjoyed living here the last 2+ years up until this all started, and still really appreciate our onsite/maintenance staff, our location, my neighbors. I don't envy the position our office manager has to be in with what Shapell is putting us all through. But if you're considering moving here, I'd seriously recommend holding off until this renovation project is done, or at least come in armed with a lot of questions to get an accurate picture of what to expect (and get it in writing that you can break your lease without penalty).

I've been a resident here since 2021, and I've been a big fan of living at Masselin Park West up…read moreuntil recently. For the positives of living here - it's truly one of the best neighborhoods in LA. We're so close and walking distance to The Grove, LACMA, La Brea Tar Pits/Hancock Park. Dog-friendly and great neighbors! Everyone in the building says hi and I believe there is a strong sense of community and just general good vibes. I really love living in this community. For the downside, and it's a big one, it's been the construction project that has commenced. As many individuals have noted, our pool has been closed since the end of 2023 and we've been given false timelines of when it would be reopened. It's an amenity that doesn't effectively exist and likely won't for a long time. Terrible noise non-stop during business hours Monday through Friday, and it has just overall decreased quality of life. Dust and lack of sunlight, since they've boarded our windows - lack of airflow. Additionally, the construction has caused damages within the unit too. Cracks in the ceiling, drywall coming down, and all of this combined with poor transparency. Everything they communicate is just ChatGPT BS and there's no human empathy behind.

Dec 31- applied and paid $400 * Jan 7- denied…read more * Jan 19 - check supposedly issued (wrong address) * Feb 1 - address corrected * Mar 6 - still no payment That's two months after denial, which is excessive. This is a formal request for the return of my $400 application deposit. My application was denied on January 7, 2026, and I have still not received the refund despite multiple confirmations that the check would be reissued. If I do not receive proof of payment or tracking by Monday, I will file a complaint with the Los Angeles Housing Department and pursue recovery through Small Claims Court. Please no one apply here thanks god I did not move there And I will never giving up on my 400$ abd I will take my money with California low

Still haven't received the refund check. It's July and I applied in APR! 3 months is no excuse. Idc…read morewhat you say. Horrible customer service. I called, emailed and texted asking for the check to be canceled and for me to be able to pick it up because I don't think I should have to wait 3 more months for my $400 refund! And what do you do? Ignore me. Each email, each call each text. Stay away from this place.

Updated Review I'm…read morewriting an updated review for the building I live in, and I want to be fair, honest, and detailed. About the Morning Cart Situation Someone recently complained about a person coming to their door early in the morning asking for the cart. The carts are meant to be shared by all tenants -- once you're finished, you're supposed to bring it right back downstairs. It's not meant to be taken up to your apartment, loaded with your personal items, and returned whenever you feel like it. That's just basic courtesy in a shared building. Mishaps Happen -- What Matters Is How Management Responds In any apartment building, things will happen. That's just life. What truly matters is whether management is proactive and actually works to resolve issues -- and The Avenue does. Every time something has come up, they've addressed it. Past Issues With Dogs There was a time when some tenants thought they were above the house rules and let their dogs roam freely. That was unsafe and unfair to everyone else. Management stepped in and handled it, and that problem is no longer happening. ‍ Leasing Office - Tom Deserves Recognition We are extremely lucky to have Tom in the leasing office. He is always proactive, helpful, and genuinely cares about the residents. He's one of the reasons this building runs as smoothly as it does. Security & Nighttime Concierge They replaced the old security with nighttime concierge, and I couldn't be happier. These guards are skilled, alert, and proactive. They make the building feel safe, and that peace of mind is priceless. Pool Noise - Resolved Years ago, the pool area brought a lot of unnecessary noise, especially after hours. A nighttime concierge at the time contributed to that problem. Management handled it professionally, and that employee is no longer here. Again -- they were proactive. Pest Control - A Huge Priority This is extremely important to me. They stay on top of pest control, and that matters a lot, especially in Hollywood where roaches, rats, and other issues are common due to the homeless crisis and items being brought in from the street. As long as tenants follow house rules and don't bring in street furniture, we're in good shape. Cleanliness & Porter Staff The building is kept clean. Clemente, our porter, works hard every day to maintain a clean environment -- even though some people can't seem to hit the trash can. His work is appreciated. The Yoga Studio Downstairs I won't take a star away for this, but I will be honest: The yoga studio brings in too much outside traffic. The mail area gets hot, steamy, and smelly, and it doesn't feel like a resort-style environment when strangers are constantly coming in and out. In the future, it might be better used as a rec room, an extended office space, or even a larger maintenance room -- something that benefits residents directly. Staff Changes Over the Years It's been sad to see some great employees come and go -- Mary, Werner, Werner's brother (amazing maintenance), Adam, and others. Adam used to offer early-bird lease specials where your rent wouldn't increase if you renewed early. Those were the days. Extra Fees I do want to mention the extra charges. I already pay my own gas and electric, but the building adds their own property-related fees on top of that. The porter fee alone is over $50 per unit. With the number of units here, that adds up to around $12,000 a month -- and we all know the porters don't get paid anywhere near that amount (though they should be paid well). It would be great if new management reevaluated these charges so long-term tenants feel encouraged to stay. Final Thoughts At the end of the day, we've lived here this long because of: * Cleanliness * Proactive management * Safety * Great location (close to the 101, Sunset, and the boulevard) No building is perfect, but this one does make an effort -- and that's what counts. We just hope management continues improving and considers adjusting some of the extra fees so good tenants can stay long-term.

I been living here for over 6 years at THE AVENUE and this is MY HOME..! From the Maintenance crew…read more.. go Izzy and team.... to the leasing and management team (Brendan , Thomas ,Paisley and Alexis)....I know they dealing with a lot of issues and personalities like ME ( OCD).... but I know no matter what.....they have their tenants back and needs covered.....sometimes it takes a little more effort but they got you!!!! if you like living at a unique community... this can be your home ... it will take a lot for me to leave this spot. Spacious apartments ... great building!!!!!l..lots of great personalities!!!!

Said it on google and I'll say it here, Villas is top tier in every way. You'll be hard pressed to…read morefind a problem here, unless you're extremely high maintenance. The community is quiet, amazing neighborhood, and it feels secluded. Maintenance requests are done quickly and efficiently and it is very easy to get in touch with the community manager if needed. It's low-effort living thanks to a community staff that works very hard. If you'd like to have an easy time here, don't destroy your apartment, don't be rude, and have a little grace. One of the best in LA.

I am pregnant, and I have never felt as unsafe, stressed, and ignored in my own home as I have…read moreliving here. From the very beginning, I reported constant bugs spiders, roaches, and other insects coming into my apartment every day. The situation escalated to the point where I literally woke up with a large water bug crawling in my bed. Not next to it. In my bed. As a pregnant woman, that moment alone was terrifying. My child has had bugs crawling on him. I have had spider-like bugs on my body while just trying to relax in my own home. We have had bug bites inside the unit. Instead of urgency or concern, I was told this is "normal for the first floor" and that I should "deal with it," even after explaining how unsafe and stressful this has been for me while pregnant. It doesn't stop there. Every time it rains, water leaks into my apartment through the front door. I've had my door "resealed," but the water still comes in. The construction noise from the building renovation is constant and disruptive, and I never received proper communication or support about any of it. On top of all of this, my hot water is unreliable, and my sinks constantly clog, with management telling me it's because I'm on the first floor and "all the upper floors drain into mine." The plumbing and water situation is a disaster. But the worst part of this entire experience was the treatment from the on-site leasing staff. When I went to speak to her about these issues, she literally shut the door in my face. She told me she lives on the first floor too and "just deals with it," as if that makes a roach in my bed and bugs on my pregnant body somehow acceptable. Not once did management acknowledge the severity of the situation. Not once did they treat me like a resident who deserved a safe home. Instead, when I asked for help, I was told my only options were to pay a 60-day lease break fee or move to a more expensive unit. Everything about this experience has been stressful, unsafe, and dismissive especially for a pregnant woman with a young child. I'm writing this review because corporate needs to step in, and families considering moving here deserve to know what they're actually walking into.