I had the best customer experience here due to Boots…read more Due to a change of plans, we needed a U-Haul last minute to move our items to our new apartment. I was able to easily reserve one the same day on U-Haul's self-service website. Boots helped me check in and he was the friendliest customer associate I had encountered in a while. He checked me in quickly and I was able to take my U-Haul to go move. Dropping off my U-Haul was also a painless procedure, because Boots took care of everything for me. If I ever need a U-Haul again, I will definitely be coming back to this specific store - since I had a great time working with Boots.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.

This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

Easy to sign up. App that manages your unit and payment. If you're ok with a unit not near the…read moreelevator, you can sometimes get a better rate.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We would NEVER use this place again. We had the truck only a few hours once finished three of us…read morecleaned out the truck thoroughly it was a dry, there was nothing to sweep out! The next day they charged us $100.00 more for a cleaning fee!! We have pictures to prove it was clean? This young man was nasty and rude. We are writing home office regarding our experience and The State Attorney General. THE MICKELSON's

Joey is amazing. Really top notch and incredibly helpful. But the ridiculous way that rates go up…read moreand up is appalling. This industry is due for a major brand disruption. A massive opportunity. It wouldn't take much.

I normally do not leave negative reviews, but I feel people should be aware of my experience with…read morethis Public Storage location. I was charged a $75 fee because one item was accidentally left outside of my storage unit temporarily. When I questioned the charge, the manager told me it was allowed "per the contract." After reviewing my rental agreement myself, I could not find any language stating that this situation was subject to a $75 fee. I called back and asked the manager to specifically show me where in the contract this charge was authorized. She pointed me to Section 14, but even after reviewing it during the call, there was still no wording explaining that this type of issue carried a $75 charge. When I respectfully pointed that out, the manager became hostile and eventually hung up on me. What is most frustrating is that I have not been able to get any real help regarding this charge at the facility level and now have to escalate the issue to corporate just to try to get answers and assistance. Communication throughout this situation has been very poor and extremely unprofessional.

Super helpful with my recent shredding and recycling project. I am returning Saturday, May 2 for…read moretheir special event. Thanks for the Great service!

This place is amazing and has the best customer service. Zakiya and RaeJean are both great and were…read moreso helpful when we stopped by. They helped us find exactly the right storage space and even let us try a couple to find the right one. Everything went smooth and just really could not ask for a better space to store things. Highly recommend this location for storage!