I was getting ready to put my Dad's house up for sale, and the last step was getting the carpets cleaned. I called Cascade, and Shane came out with his helper and they did a great job! I was impressed with the powerful suction and cleaning equipment that was mounted in their work van. This is all to be expected, I suppose, but the real value of Shane's service came later. One of the renters in the house claimed that Cascade had damaged a valuable jade art piece, despite my earlier request that the art piece be moved to a safe place. The house had been swarming with house cleaners, movers, and others, any of whom could have damaged the piece. The renter was very agitated with Shane, and he employed fantastic diplomacy and customer skills in a calm manner to tamp down the storm. Although Shane felt his crew hadn't damaged the piece (he was present the entire time), he offered to see what he could do. He came back to the house and worked with the renter on a solution. As it turned out, the damage was pretty minor, and easily remedied. Best of all, the carpet looked great, and Cascade successfully removed the stains and pet odor! read more

I had Cascade clean my carpets before moving into my home back in October 2013. The carpet downstairs stunk like mildew and sour milk and had several stains in it when I purchased the house. Shane, the owner, called me himself to confirm the time that he would be arriving at the house and was flexible with my crazy schedule and the fact that I'd be late to arriving at the house to let him inside. I appreciated their friendly and professional demeanor upon arrival. Most of the stains are gone now. There's still some discoloring of the high traffic areas but that's normal and won't go away without replacing the carpet. The bright red one that was in the upstairs bedroom is completely gone too. The smell was gone after the cleaning as well. I recently got back from a month long business trip and was pleased to walk into my house still smelling fresh and clean. I am very satisfied and I will definitely be a repeat customer with Cascade Carpet Cleaning. read more

First, Shane and Shane came over to clean my ducts just after Christmas. They did an excellent job, explained the whole process to me while working, and it was even fun to watch. I got the ducts cleaned because I have allergies and it was getting harder to breathe and I developed a cough that would not go away. It is now January 5th and my cough is almost gone and it is great to breathe again. Shane is back again and just cleaned our carpets. Again, another outstanding job along with explanations of the process while working. He moved furniture, he vacuumed, and he cleaned. Our carpet is now a lighter shade with all the fifth removed and we have a nice citrus clean smell. I am hoping that with clean ducts and clean carpets that my allergy symptoms will continue to diminish. Great service at an affordable price! I would definitely recommend Cascade Carpet and Duct Cleaning. read more

I called Cascade Carpet and Upholstery Cleaning to repair a hole that my dog had chewed in the carpet. Shane had said that although he was pretty busy that week that he would try and squeeze me in since it seemed like a minor repair. He showed up in between other appointments to accommodate my schedule and repaired my carpet in less then 15 mins. It looks as though the hole was never there! He patched the hole with a piece of carpet out of a corner of a closet and both the removal and repair sight are both unnoticeable! He took great care in the detail in which he laid the patch to ensure that the fibers flowed with the surrounding carpet. Shane even guaranteed the work and said that if ever I was unhappy with it he would come back out to repair it again! I would recommend this company to any and everybody! I will be calling Shane for all of my future carpet needs! read more

My son's dog a pit bull stayed with me for a couple of months. She started peeing on the carpet. I have a lab mix male dog, and he started peeing where she peed. My carpet is a light beige. It is only (3) years old, but I told Shane (the owner) I feared I would have to replace the carpet. He took a picture of before and after the carpet cleaning and I hope he posts them so you can see what a wonderful job he did. He said he would be back out to make sure everything is OK. I have never has such a good experience with carpet cleaning before. I think my carpet is beautiful, I wish I didn't have to walk on it, it, looks that good! I am so happy, and my dog can live another day. My son's dog went home, thank goodness. Shane saved my carpet and it looks just beautiful again! I will have them clean my carpet again. Nice Job! Thank you read more

Unbelievably impressed. So often, homeowners wince whenever they need trade work done; we are often at the mercy of whatever price-point laborers give us, like it or not. I am so grateful that some of Kitsap County's bigger companies were all booked up. Shane was able to come clean our ducts within a couple days and he completely conducted himself in a friendly, professional and honest manner. The amazing thing was that he immediately told us how we could save some money by doing certain parts of the job ourselves. Who does that?! We ended up having them do the full house and were impressed by the knowledge, speed and precision of work accomplished. What a refreshing surprise to find a tradesman dedicated to integrity, honesty and quality... will be recommending Cascade Carpet Cleaning to everyone! Thank you!!!! read more

Shane was great. We asked them to come and clean our air ducts because they seemed dusty. He climbed into our attic to show us that we didn't need to service as it was very clean. To assuage my allergy concerns we had him run a sanitize through the system. Thanks to Shane we spent $80 instead of the estimated $350. He easily could have just cleaned it anyways and charged us the higher amount. He was great at explaining about the system and gave us some tips on new carpeting we are getting installed. He even talked himself out of a future job by telling us how to clean our dryer vents ourselves! We will definitely use again! read more

I want to highly refer Cascade Carpet Cleaning to all who are looking for a quality carpet cleaning of their house or business. I had a spot on my basement carpet that 3 other carpet cleaning companies could not remove and had suggested that I get the carpet cut out and have a new piece sown in place. Very costly I was told, but that was my only option. Cascade Carpet Cleaning came in and removed the spot once and for all from my carpet. They have great employees that explain all your options and deliver outstanding customer service. Again, as I have said, I highly recommend Cascade Carpet Cleaning to all. read more

Our child care center, Creative Kids Learning Center, has used a variety of carpet cleaning companies over the years, but for the past several years we only call Cascade. They are VERY reasonably priced, and most importantly they are the best when it comes to cleaning and sanitizing the carpets!! We had an emergency yesterday and they worked us into their schedule for today at Noon. Lucky for me, they were done with a previous job 1 1/2 hours early, so they were able to arrive at 10:30. I SO appreciate the fabulous service they provide! read more

I am absolutely THRILLED with Cascade Carpet Cleaning! I am a property manager in the area and the only company I recommend to my clients and even to my own family and friends, for carpet cleaning and restoration, is Shane and his team at Cascade! A company who truly cares about the jobs they do and a company who treats their customers right. They are our "go to" company for carpet cleaning and restoration jobs. I cannot say enough good things about them that will truly justify what all they do, but I'm certain you won't be unsatisfied! read more

We recently bought a house and wanted to clean the carpets before we moved in. We called Cascade and they were able to come out on a Saturday. Their prices are so reasonable; I noticed most cleaning companies charge you by the room, and we have four TINY rooms. Cascade charges by the square foot which is way more reasonable and fair. They were done in about an hour and the carpets smell brand new (the former homeowners were pretty gross). The only downfall is they said it would take about 3 hours to dry, and it took two full days. read more

I have worked with Cascade Carpet Cleaning as an apartment manager and as a home renter. As an apartment manager, Shane always gave his honest opinion regarding carpet that is worth saving. Many carpet vendors lie and claim they can clean the carpet just to get paid and then the carpet has to be replaced anyway. You can trust that Cascade will not do this. As a home renter, Cascade has done two carpet patches for me. Both patches were perfect and very affordable. You can trust Cascade to do quality and honest work! read more

Shayne is truly top notch. The whole process of booking, to the carpet cleaning, to post carpet education has been a great experience. Shayne and his team are very friendly, personable, and very knowledgeable. I personally liked how Shane explained everything they were going to do and what to expect after the carpet cleaning. Shayne also passed on a blessing that came at the proper time given my current financial situation. Thank you very much Shayne and Cascade Carpet Cleaning. Faafetai lava! read more

We have enjoyed carpet cleaning services for over 20 years. Really like the non-steam process as it dries fast and doesn't pull dirt up from the pad. It also cleans up the residue from our spot cleaning the spots where the cats threw up. Just recently we used their 24/7 water removal and restoration service on a Sunday night after a flood from the utility room soaked gallons of water into the bedroom carpet. Very thorough and professional. Nothing negative to say about the owner and employees. read more

Cascade Carpet Cleaning also cleans air ducts (and dryer vents), and that's what I hired them for. I was impressed by the methods they use to clean the ducts, and by how thorough and nice they were. They also gave good advice about regular maintenance. They missed one of the vents (it was in the laundry closet--easy to miss), and came by to take care of it the next business day for no additional charge. I also found them very easy to schedule. :) read more

I was skeptical of using them because of how great the reviews were (thinking something can't really be that good, right) but they were awesome!! Shane briefed me on the concerns about cleaning my couch and let me know what their process entailed. He and his crew were personable, efficient, and didn't mind my curious 9 month old watching their every move. I definitely recommend Cascade and will use them in the future! read more

Had a great experience with Cascade Carpet Cleaning service! The results were fabulous, very detailed. We live in West Seattle, heard great reviews from friends, gave them a call and Cascade Carpet Cleaning hoped right on the Fauntleroy ferry from Port Orchard. The fact that they would make the trip showed they were very passionate about their work. We have two dogs and a baby so the cleaning was very much needed. read more

We have now used Cascade twice and have been very happy with the results both times. We have 4 kids and 3 dogs and they are hard on the stairs and hallways in our house and both times the carpet has come back looking brand new. The crew is professional and clean and get the job done in a timely manner. Pricing is fair and they take care of their return customers. I would recommend Shane and his crew to anyone. read more

Cascade Carpet cleaning is not only professional and timely but they genuinely care about what they do and are knowledgeable. I trust using them to clean my home carpets and have used them at my place of employment as well. They've cleaned my home carpets 5-6 times and I've always had nothing but great experiences and results. Affordable and convenient! Thanks guys! read more