5/5 for food
2/5 for service
This was our second time at 1st Dumpling House, and overall we really enjoy coming here. The owner is incredibly sweet, attentive, and respectful toward us. The restaurant is also right down the street from one of our regular appointments, so we were actually planning to make coming here a monthly routine.
Unfortunately, our interaction with one particular employee unsure if she is related really affected our experience this time. She was not our original server, but when we needed assistance, several of us waved to get her attention and she repeatedly ignored us. When she finally acknowledged us, she still didn't come over right away. Instead, she continued her conversation with a coworker, stood there talking, and eventually walked over while still continuing their conversation. It felt very dismissive and rude.
When my father explained that his order was incorrect, instead of first listening to what he was saying and checking with the staff who took or prepared the order, she immediately argued back with him. If you work in the service industry, I think the appropriate response is to listen first, understand the concern, and then verify what happened--not immediately become defensive with the customer.
At that point, I asked her to please get the manager we had already been working with--the woman who usually takes our order and has always been very respectful and attentive toward us. Her response was, "That's not the manager, that's the owner." What difference did that make? I was simply asking to speak with the person who had been assisting us and knew our order so that we may continue our meal in a timely manner.
The order was eventually corrected, and the other employee who I believe is new brought it to our table and apologized for the mistake. She understands common courtesy. We really appreciated that. However, the employee we initially asked for help never took any accountability or apologized for the way she handled the situation.
The most awkward part came at checkout. While my husband was filling out the receipt and writing in the tip, this same employee suddenly came over and stood there close enough to see what he was leaving. After barely wanting to acknowledge us when we needed assistance, suddenly appearing while the tip was being written felt extremely uncomfortable and inappropriate.
Food is amazing I cannot complain about that.
I would suggest trying the udon with black pepper it is amazing 10/10. Green beans are always great and my father really likes the shrimp & pork wonton soup. read more