I called because I have an issue, immediately he wrote the model number down. Then he started to…read moreask me questions, then he said "come down I'll check your part and see what the issue is." I went there he checked it and said "there is nothing wrong with it." Didn't charge anything. Incredibly helpful and knowledgeable. Alameda may be a cramped street with almost no parking but Santos has clean, safe and ample parking. I recommend this place for so many reasons.

We operate a property management company and often need to repair or replace appliances. We've been…read moreusing Santos Appliance & Repair for the past 7-10 years. Carlos and hie crew are very responsive have good products and know how to properly fix almost any kind of appliance. I highly recommend them. Charlie Clark. Clark Bros Real Estate & Rentals

Patrick did a great job installing my new filter. I highly recommend SoBellas, ask for Patrick.read more

Cody was great. His service was top notch! Thank you so much. I am happy with his service .read more

915 appliance repair responded to my yelp message very quickly and had an opening that morning…read more Manny was able to assess the problem quickly and fix it with a 3 month warranty. And he even fixed my ice dispenser. Good price of service.

Manny provides excellent customer service, attention to detail and a candid professional…read moreattitude!!! He was upfront and honest about a part he ordered that was damaged so he ordered a new part and now my fridge is running smooth and like new! Highly recommend!!!

Well, I was very impressed with the service. They got us in rather quickly. They were good with…read morecommunicating our different options. The price was also very reasonable and worth the value. They removed the old microwave and installed the new microwave. Very efficient and customer service was great!

Outstanding service! Maurice contacted us before he came out, was on time, and did a great job. He…read moreFaceTimed me to show me what was he was doing and completed the repair in no time. He was above and beyond being fair and didn't charge us for a part we didn't need. We will definitely use Mo Appliance Repair again!

very helpful and courteous fast service will keep coming back for all appliance repairsread more

From the owner: Used appliances sale, Repairs and sale parts read more

Unprofessional! I've wasted a month dealing with them. They…read morehad someone come and inspect the washing machine. The "qualified expert" gave us his charging fee and advised us to repair it. We did the initial payment and waited for the parts to arrived. Three weeks passed and we contacted them to know what was the delay. They canceled the service even when we confirmed by text. Then again, supposedly they reorder the parts and failed to show up. Now, it's being told the washing machine is too expensive and laborious to work. What a joke! Qualified clowns.

My wife and I recently moved to the West area of El Paso. So far I've dealt with many service…read morecompanies in attempt to fix various items in regards to appliances. When Carlos first came out to assess issues with our dryer, he very quickly assessed the problem, ordered the part and returned within a few days to complete the job. Because I liked Carlos', knowledge, professionalism, and clean work ethic, I told him I was going to request permission from my Home Warranty co to schedule Mr Appliance to assess issues with our Thermador microwave, and I was requesting only Carlos to be sent. I very easily was granted authorization because none of the techs sent out previously had the experience that Carlos had. He single handedly disassembled the oven unit, that others had hesitated to tackle. Carlos promptly assessed the issue, ordered the parts and today came over, installed the parts and now we have a functional microwave. Yeah!! I can not appreciate enough this gentleman's professionalism, expertise, courteousness and attention to detail. When he drives up, he wipes his feet, lays a pad on the floor where he lays his tools and item he's working on etc. That's very much appreciated. I'll tell you one thing, next time I need service on anything, I'm calling Mr Appliance and requesting Carlos; should he not be available, I'll wait. I like things done right, the first time.

I was forced referred to this company from a Lowe's service guarantee. First if Lowe's identifies…read morethis as the repair contractor tell them to give you another business. Being around the government and other places when these places did they take the cheapest price to do what they need for the contract. They came out to look at my refrigerator out again for no cold. For the fourth time in 3 years my motor was burned up. We identified this to the person who came out for the repairmen. We pointed out from our view that there must be something in the fridge taking these out as way too many times to burn up. Of course they want to do the quick and easy they just said oh you need a new motor take two weeks for them to get with Lowe's to get it approved. 2 weeks with food in a refrigerator and freezer that's going to go bad not sure why I would take 2 weeks. We called back to the business to see where we're at with the part and see if we can have them expedite it. The gentleman Oscar was the name of of who was supposed to help us or look into it we left numerous messages we were promised calls back from Oscar at this business. As of yesterday we called Lowe's directly and ask him if they have gotten in contact with them from this contractor or where we stood for the getting apart at least on order. Lowe's inform me as of yesterday that they the man contractor here have never gotten with him yet that was about a week ago. Lowe's said that they would send a message follow-up to the company to see what was going on. I can understand slow I can understand part availability what I can't accept is when you lie to me does this company told me they were waiting on Lowe's to get back to them. As I stated if Lowe's send you these people I would definitely get a different contractor to do your work cannot be trusted or they have no clue of what they're doing on paperwork ordering parts and working with those who pays their bill. Also check their yelp review 1 1/2.

We scheduled a service call between 12pm-5pm today. At 2pm, the technician called to reschedule…read morestating that they were down one technician due to a problem with the service vehicle. I called and spoke to them advising that we could wait until after 5pm but that it would be impossible to reschedule since we are booked with patients for the next 2 weeks. The technician said that we could file a complaint with "Lowes" (it was Home Depot) and hung up the phone. In review of their review rating, I am not sure why Lowes or Home Depot are contracting with this company.

Knowledgeable and responsive. Was able to get me on schedule right away…read more Our machine is now up and running again.

Don't let this idiot in your home . He's the worst guy you could call. My home warranty assigned…read morehim to my AC repair and he made it worse . Charged me 670.00 for a condensation pump , did not do all the repairs I was charged for. Had to hire another AC tec to undo and redo his work. Now I have to file a claim on my home owners insurance for the water damage he caused. Court case pending!

Scheduling was challenging but he showed up. He did no work just kept order parts until the…read morewarranty company said it was unrepairable and refunded the appliance cost. I now have 4 boxes of unused parts.

Not reliable. Scheduled a repair through LG and they never confirmed a time i had to call them a…read moremillion times to get them to Schedule, they showed up late to their first appointment, the compressor repair failed and called them back and they stated the part would take a week and they would be back on Saturday, when Saturday came they never showed up and never answered the phone. Don't waste your time.