This was the third Hilton I stayed at during a recent Denver business trip, and two of the three…read moreused a QR code parking system from Parking Management Company (PMC) in Nashville. Embassy Suites charges $15 per day for parking. Why this cannot simply be added to the hotel bill is beyond me. After a long day of driving, I could not get the QR code to work at check-in. A staff member suggested the hotel's concrete structure was the cause. Repeated attempts to access the system were frustrating, and the employee admitted they receive frequent complaints about it. I called the number listed under the QR code and got no answer. Frustrated, I even asked to cancel my reservation. A manager eventually stepped in and manually entered my information on a hotel computer. I also dislike having to provide personal information to a third party just to park at a hotel where I am already a paying guest. Reviewing PMC's privacy policy only increased my concerns. If Hilton continues expanding these systems, it will influence where I choose to stay in the future. Aside from the parking issue, the hotel was fine. The rooms were clean and spacious with a 1990s vibe, and the property has a bar, a small gym, and cooked food on-site.

For my reservation I requested a room on a high floor. They gave us a room on the second floor…read more The wine was nice in the evening. The omellett in the morning was decent but should have been cooked a bit more. The hash browns were decent but not quite hot enough.

I lived at Sunrise Ranch for 5 years and took part in many in-house programs and dozens of mixed…read moreevents while I lived there. The Ranch is a very special place with many wonderful people. The food is amazing. The valley is beautiful and has a lovely "presence." I highly recommend Sunrise to anyone for events, for growth-focused programs, and peace and relaxation, and hard work (especially if you live there, lol).

Food was really good. Everything was as fresh and well prepared. Rooms are dated but clean.read more

The main reason for picking this hotel was its proximity to a main highway along with, a shopping…read morecenter within walking distance. Also nearby is Loveland's Visitor center. This hotel is an older hotel that looks to be remodeled. We stayed in a room with two queens. Not the two fulls that most hotels are pushing now. There was a microwave with a good size mini fridge. A television that had the basics along with Netflix. The breakfast each time we have went had a variety that was constant restocked and clean. The pool is indoors and heated. There is also whirlpool spa. The area for both was well kept and with plenty of towels. Along side the pool there were plenty of seats and small tables. All the receptionists we encountered were a delight from Amy in the graveyard to Cindy in the morning. The General Manager Kevin has great hospitality and has been easy to contact with concerns that we had.

This place is a mess. No one was there at check-in, I had to wait for them helping a customer with…read morea toilet issue. Then no one helped me with my bags. Room was disgustingly dirty. I had to get a replacement comforter bc mine had an actual blood stain on it . EVERYTHING in the room is covered in dirt. I had to go through and wipe everything down myself. There is urine on the wall by the toilet. Entirely disgusting and stressful to even be in here. To top it all off, there were people in the parking lot sleeping in their cars.

Stayed here for a fun mothers day and we were extremely disappointed. Entire 3rd floor reeked of…read moreweed. Stayed here so the kids could use the water slide and it was broken. No notice anywhere online when booking Guy sitting next to hot tub outside smoking a weed making the entire pool area stink as well. No offer to discount the room or offer any sort of remedy for the disgusting smell or the water slide not working. Turned Mother's Day evening into a very disappointing night. We were really looking forward to this stay.

Racist organization from the owner to the regional manager…read more. Have sent multiple messages to corporate, GM, and owner. Cannot get a response let alone an apology... I've stayed here over a dozen times so my daughters can enjoy the slide. Clearly being able to afford that frequency became a problem

I stayed in the Kennedy Suite, the one with the steam shower, on 11/14/2025. The steam shower was…read morenot operational. It had recently been replaced, but the replacement was not completed. The maintenance technician, who was in my suite ALL DAY Saturday 11/15, told me that the water in and water out hoses were installed backward. I noticed while he was there that the circuit breaker for the steam shower was turned off meaning that it was deliberately left disabled. The hotel staff therefore knew that the steam shower did not work, including when I checked in and told them that I have stayed there repeatedly because it's the closest hotel I've found with a steam shower (still two hours from home) and that I intended to spend much of the weekend in the steam shower. I have attempted to contact management (Nikhil and Angie) and they do not return my voicemails or my emails, and they have instructed the front desk to send me to voicemail instead of letting me speak to them. The steam shower is the only reason I have repeatedly stayed at this hotel (a total of nine nights) and it's the only reason I consider it to be worth the price. Management willingly allowed me to purchase something they knew they had no intention of delivering. This behavior borders on fraud. I seldom post reviews, and I almost never post negative reviews, but because of the way my bad experience has been ignored and dismissed, and because I've made significant good-faith effort to give hotel management an opportunity to make things right, I've decided to post a review in this case. UPDATE: Nikhil posted a reply on Google and TripAdvisor; I edited my review on Google but couldn't find a way to do so on TripAdvisor. He claimed to have informed me of the steam shower problem, and he also claimed to have offered me a partial discount for my trouble. Here is my update I posted on Google: UPDATE after hotel's response: Lies. Bald-faced lies. I was NOT informed of the issue with the steam shower; I called the front desk when I first tried to use the steam shower on the first night and they had no idea of an existing problem. Nikhil responded to my email on the second day, halfway through the time the maintenance tech was in my room (which went from 9 or 10 in the morning until at least 3 pm, and I wasn't told he wasn't returning until I called after 6 pm to ask, meaning my romantic getaway was on hold ALL DAY SATURDAY) and at that time Nikhil told me there was an issue, but that was not helpful because I had ALREADY told HIM that there was an issue. He pretended that he was informing me of the issue, when he only did that after I had informed HIM of the issue. NO REFUND OR DISCOUNT, PARTIAL OR OTHERWISE, WAS OFFERED OR DELIVERED. I strongly advise travelers to avoid this hotel, because they can not be trusted to deliver what is promised (the steam shower is an amenity listed in the description, a very specific selling point justifying the cost of the room, and thus is not an "additional feature" which they can optionally choose not to provide). Not only that; when they do not provide what is promised, they are willing to flat out lie in a public post as evidenced in their response. Shame on you, Nikhil.

Shame on Best Western for scamming guests who request refundable reservations. Scam them by using a…read morepirate insurance for refund requests. Requiring your guests to provide documented proof from doctor if cancelling a reservation well in advance. Requiring doctor to fill out a form stating that they guest cannot travel to their hotel due to illness. I paid extra for refundable reservations, and knew that only a portion of that prepaid rate would reimbursed if I needed to cancel . That should be enough of a penalty. Not the humiliation of having to reach out to your busy doctor for a "teachers excuse". We should be told that when paying extra, not just an embedded notification in the reservation details AFTER prepaying. Ridiculous. And shame on you for this misleading practice.

This is a fantastic hotel in the heart of Downtown Loveland…read more The location is killer. It is right across the street from the outdoor amphitheater. There are shops, restaurants, axe throwing, breweries, bars, a distillery and a movie theater within blocks. There is an activity board in the lobby that shows how far away local attractions are and the big local events of the day. The rooms are great, more like a small apartment than a hotel room. The design is great and takes advantage of what might otherwise be wasted space. The kitchen is efficient and has everything you could need, including a full size fridge. The desk area works great for telecommuting. The livingroom space is perfect for two people. The mattress is great, virtually no movement transfer. And, there is plenty of closet and drawer space. Your stay includes free overnight parking in the garage across the street and continental breakfast.

Tabby was so accommodating and kind. We had some requests and she's making sure it happens…read morecomforting to be away from home and have such good care.

I want to thank Mandy R. and the team at this location. What a beautiful employee who really made…read moreour stay phenomenal. Great beds and linens and very clean. As a business owner myself Mandy needs a promotion in my opinion if that is an option and I would hire her on the spot based on my interaction with her if I had a position with my company. Anyhow great weekend thank you!!!

Decent hotel and stay ! I thought the beds were pretty comfortable and staff were solid throughout…read morethe entire visit ! Definitely worth staying again if I'm in the area !

Our experience went sour . We stayed here for some time while we purchased our home . One of the…read morefront desk gals was so mean and even felt like she was racist .

Nothing in the cabinets. No silverware/plasticware. No cups, dishes or bowls. An oven top but NO…read moreskillet or anything to cook with. What a freaking joke this place is. Waste of almost $1,800 - DON'T stay here!!!

Room was comfortable and relatively clean. Will stay again next time we travel to Loveland.read more

7/30 - 8/2/25: Short version - we would return. The room was a nice size w/ a great view, it was a…read moreprime location for the places we wanted to visit, and the staff was friendly. Improvements can definitely be made, though. Long version - The 1st negative was when we arrived (around midnight) to a pitch-black parking lot; the only light came from the covered entryway & the stars. This was extremely concerning & dangerous. Luckily, we did not trip over anything. The 2nd negative was H2O dripping from the mini freezer & a lamp not working. Turned out the outlet was malfunctioning. Because it was so late & we had food to worry about, we moved the refrigerator to a working outlet & jammed it to the maximum level. Worked fine after that & kept our food & drinks nice & cold. The 3rd negative was your pillows. They were lumpy & very uncomfortable. Sure, we could have asked for more, but since every single one was lumpy, why bother hoping anything new would be better? The breakfast buffet was average, but it was a big benefit & appreciated since it was one less item to concern ourselves about (where do we eat? how far is it?). Our main purpose for the trip was to visit RMNP. La Quinta's location was perfect for that! It was a primo spot for the other places we visited (Devil's Backbone, The Stanley Hotel, Downtown Loveland, Benson Sculpture Garden). The pool was being repaired for whatever reason, so it was closed. Had this been important to us, we would have been upset but we did not book the reservation for the pool. We booked it for its location and everything worked out wonderfully. All in all, we were satisfied with La Quinta, but hopefully on our next visit, it will be to a well-lit parking lot, a working fridge, non-lumpy billows, and a more robust breakfast buffet.

A pleasant experience after traveling across the country! We were greeted by Marcus during…read morebreakfast, informed us of all the breakfast options and was incredibly attentive and helpful! Also, the maple sausages were good!

There were NO CURTAINS in our east facing room. At 6:00 am we were awakened by the blasting sun…read more Yawn