The service here is impeccable - Pete helped me with a few frame adjustments and was extremely…read morehelpful. I'll be coming back to Pete and Eyelab for my future eyewear needs and will keep spreading the word about this excellent shop!

Pete and his lab is a hidden gem! I was going to another place right down the street but realized…read morethey were aggressively marketing their services and I was paying top dollar for needless services. I finally left that practice because they were unable to solve my vision issues. Pete at Eyelab eferred me to a doctor in Livermore. She figured out my issue immediately and charged 1/3 what the other guys did. Their name is similar to Milaria. Pete had a fabulous selection, was honest about what looked good on me and I've been very happy with my vision. Pete is a small business. We need to support small businesses!!!!!!!! He is talented, low key, honest, and an expert at what he does. I wish I'd discovered him years ago. Plus, he's just a super nice guy. While new glasses aren't cheap, I never felt like I was being pushed into buying something. If you want hype, flash, mirrored, glamorous eye services, go to the place that sounds like Malaria. If you want anything a little simpler and nicer, go to Pete's Eyelab Factory Outlet. There's a reason he has a 5 star rating! Thanks Pete!

Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!

Awesome service, incredible, super-friendly, and experienced staff! They actually answer their…read morephone, return calls promptly, and getting my frames and lenses takes only about 2 weeks. Great warranty service too.

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

I had a great experience at Optical Illusions. I came in for an eye exam, purchased a new pair of…read moreglasses, and had new lenses put into another pair of frames. The doctor was friendly, thorough, and took the time to make sure my prescription was comfortable. When I shared feedback about how my glasses felt, the team worked with me to make adjustments until everything was right. I also had some issues with one pair of glasses (that wasn't their fault), and they went above and beyond to help me find a resolution. Their customer service has been excellent, and they truly care about their patients. I highly recommend Optical Illusions for both eye exams and glasses!

I ordered glasses from them on a Saturday afternoon. Later that night I realized I wanted a larger…read morelens size for comfort and called the next morning to make the change. These are $500 lenses that I will have to live with for years, so comfort matters. They told me the lab had already started making the lenses and the order could not be changed, this was less than 24 hours, maybe they move too fast and should consider a 24 hour time gap to allow to customer changes, which probably happens many times. They did offer to cancel the order and gave me a full refund, which I appreciate, and the representative was knowledgeable and helped me pick the right type of lenses. This is why I gave them 3 stars instead of 1. What I do not understand is why they refused to place a new order for the corrected lens size when I was ready to reorder immediately. Instead, they simply cancelled the order and sent me on my way. In other words, they would rather lose the sale than work with a customer who is trying to correct something reasonable less than 24 hours after placing a $500 order. That kind of inflexibility is not what I expect from a business that claims to provide personalized optical service. I will never go to them again.

Great stuff and excellent service. Recommend Dr. Yang, he is my eye doctor since he were in…read morePleasanton for many years.

We will be taking our business elsewhere from here out. As far as the eye exams go, I've never had…read morea problem and have always enjoyed my experience. However, every time I've entered the building, the interactions feel cold and unwelcome and the glasses buying process always feels like an ordeal and turns out to be way more expensive than other shops in the area. Couple that with my wife's recent experience where a blue light tint was applied to her glasses, as has been done by them in the past, but this time came with a visible yellow hue that altered the colors in the room which was unpleasant and unwanted. When she took them back, she said it's not right, and the receptionist laughed from the other side of the room when she asked if they could get a refund for the blue light portion. WORSE, the new lenses they put in her existing glasses were not done correctly and you could see a portion protruding from the bottom of the frame. As she was driving, the entire lens snapped and she's left without glasses after spending a lot of money on a new set of lenses. But because she wanted to use her existing frame, they will not cover it and we are now SOL. Will be searching elsewhere for a new pair knowing how unhelpful they would be if we were to bring them back in.

Dr Fletcher is an awesome doctor, but the front office staff is pathetic. The new front office lady…read morewith black hair is rude on every visit. Earlier it was Vicky who was rude and now this newly hired black haired lady. She makes the whole visit unpleasant. She is frustrated all the time, clearly she doesn't enjoy her work at SROG. Losing customers because of front office stuff like her

I feel well taken care of by Dr. Thames and his staff. They are friendly and prompt. Dr. Thames…read moretakes care of my whole person not just my eyes.

How lucky are we to have Eyes on Hartz Optometry located in our Town of Danville. My husband and I…read morecan't say enough about the service we have received from Dr. Jennifer Hoang and her assistant Caylyn. They are professional, courteous, patient, and have delightful personalities. Eyes on Hartz Optometry offers a great selection of high quality and stylish frames. Dr. Hoang also performs very thorough eye exams. Eyes on Hartz Optometry is top notch and highly recommended; you won't be disappointed!

Today, on a lazy Friday afternoon, my girlfriend and I walked into eyes on hearts optometry. We met…read moreCailyn today. Cailyn is amazing! She had the best customer service for an optometry office anywhere and everywhere - ever. she exemplifies the Nordstrom way of customer service and I really appreciate it. So much so, I found out that they take VSP and I can't wait to have my next eye appointment here.

Amazing! Long story short, my baby needs glasses and I did not know it was a long process. I went…read moreto different stores and no one could help us. We ended up getting some glasses at a local office by my house and the wait was 4 weeks. I found this place because they carry tomato glasses for babies. As soon as I called the Dr was very very helpful. When I went in person he helped so much! Explaining everything that I needed to know and more. Found glasses that my baby felt comfortable in. They were ready in about 1.5 weeks (Im still waiting for the other glasses by my house). He was very careful and precise with the glasses so my baby could be very comfortable. He is awesome!!! So is his assistant. They are both very nice and want the best for you! I 100% recommend this place!

I stopped by Valley Opticians with some skepticism that they would be able to help me replace…read morelenses in my 20 year old feather-weight titanium frames which 3 other opticians either declined to touch due to their perceiving them as too fragile, were unequipped to fit the lenses, or required me to sign a damage waiver to outsource the fitting. Originally, I chose the latter option but was notified after a week that the lens crafter opted not to attempt the job. When I met Dennis and described to him my issue, he immediately took "interest in the challenge". He examined my frames meticulously and detailed out to me the specific work necessary to fit the lenses into my frames. I quickly felt comfortable knowing that I was finally dealing with someone who was personally experienced in crafting lenses. Samantha made the shop very welcoming and I felt in good hands. Dennis straightened out some bends and hand crafted the lenses for perfect fit. My glasses were returned with new lenses and looked balanced as if new. Thank you so much for the specialized work!

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Great eye doctor! Dr. Boghossian is thorough in answering questions or advice for eyes and very…read moreknowledgeable. He and his staff are very professional and nice. Very appreciative to have such a great eye doctor.