The first time they towed me, they quoted one price and charged double and then laughed at me when I complained, daring me to do anything about it. Like others who have commented, when I asked for a supervisor, I was told the supervisor wasn't there. The second time I used them, they were flat out rude to me. The only reason I used them was because they were automatically sent by the roadside assistance service. I am needing a tow soon and am willing to pay out of pocket and wait for reimbursement so that I can specify a towing company who is actually decent -- Tug-N-Grin is absolutely awesome, it is a husband and wife owned business and I will never go with anyone else, even though it means paying out of pocket and waiting for reimbursement. 24/7 Towing? Scammers, liars and cheats! read more

I wish the price can be cheaper but we just had a winter snow storm and hundreds of people in Alaska have their cars stuck in snow, I am desperate. I pay $290 to get my car unstuck from a parking spot. Trust me, me and my boyfriend shovel the hell out of that parking spot but we can't get the car out, I really have to get it towed. The work takes like 2 minutes (the best hourly rate I have ever seen for a job) and they got there within 30 minutes from the moment I call them around noon when Ron's towing doesn't have any trucks available to dispatch. The lady on the phone did said the price is $265 and up so, $290 is very close. read more

I was not the one stuck, however, a truck was stuck in my driveway. The Alaska towing driver was very efficient, knew what he was doing, and was so pleasant. I went up to make sure I knew the name of the towing company so that I could leave a good review. Also, so I would know who to call if I ever a tow. read more

Stefan (I assume that's how you spell his name) was very amicable, professional, and friendly. The prices were fair. I'd call them again in a heartbeat. Please advise that I did call them for Fairbanks, can't say how it is elsewhere. But if you're in Fairbanks then they will be a great help! read more

I wish I could give them a 0 star. They told us that the towing job would cost around 165 + some overhead when we had called them. THEY CHARGED US 4000!! RIDICULOUS!! They did not negotiate and held our car ransom till we paid them. We have called them multiple times and nobody in their office has been able to explain this insane bill. If your car needs to be towed call Preferred towing or anybody else. DO NOT CALL 24/7!! read more

24/7 Alaska Towing - Towing Near Me - Fairbanks, Alaska

If only I could give a lower rating than this... FRAUD ALERT!!!!!!!! STAY AWAY!!!! Please stay away from this towing company. They are THUGS. My friends and I went to Fairbanks during thanksgiving break. And our car got stuck in the snow. We ended up calling 24/7 towing(WORST mistake of our lives). The dispatcher first said it would be $165 + some overhead charge and NEVER communicated the anticipated bill and eventually ended up charging us with a bill of $4000 for a simple tow. The locals there, helping us later mentioned: even $300 would have been too much, let alone the 20 times extra charge. It was insanely RIDICULOUS. They took our rental car as ransom. We made endless calls to them to help us understand the ridiculously itemized bill. They couldn't explain a thing. They kept stalling us and transferring our call and kept saying the BOSS is not available. Unfortunately, we had to pay the money to get the car as it was a rental as we had to fly out the next day. I am stunned, even after reading these reviews, they are very much in the business and keep looting people. Somebody REALLY needs to do something. read more

24/7 Alaska Towing - Towing Near Me - Fairbanks, Alaska

These guys are straight-up crooks. They spent an hour towing my car out and then took my keys and made me pay them $1,950. They bent the rear control arm and stabilizer, which cost me $436, after my discount (because I work in the industry). Do Not Ever call these guys. read more

24/7 Alaska Towing - Towing Near Me - Fairbanks, Alaska

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There are better alternatives, please avoid in all cases! The worst service that I have ever received in USA. Complete rip off, total lies and unprofessional! They absolutely know how to take advantage of you being in difficult situation. read more

AVOID THEM!!!!! They would straight up LIE to you in the phone about the price and charge you CRAZY amount later. I was with my friends on a Vacation in Fairbanks, AK. The car slide into the snow on the highway. All we need is to have the car winched out. The car was not damaged at all and was only half off the highway. The towing company told us on the phone that the estimated amount would be $250 - $350max. When the driver arrived with our car, he asked us $900 for the service, and if we do not pay for this ridiculous amount, he would not release the car and tow it back and charge us more. We had no choice but paid the amount to get our vehicle back since we were in the middle of nowhere in Alaska. read more

These guys are rude, and hard to deal with. They tried to hold my car as ransom and then charged us a ridiculous sum to tow my car to a body shop less than 5 miles away, $260. I'd give a lower rating if I could. read more

AVIOD THIS!!! I had a flat tire situation near the Chena lake rec center. Call them and they came 3hrs later and keep offering taking me to Fairbanks...like said I am on my way and I can take you there. It turned out charge us way more than others towing service like others do.. I got ripped off, total scam, please avoid this place read more

If we could give this business 0 stars I absolutely would. My husband called around 6am and the answered, they quoted him $150. drive out to where we're stuck was about 5 miles. They came out pulled out the truck and amount owed $450. When we accepted the quote we a little wiggle room but not $350 more than the original quote. What we found out afterwards from friends is this a normal with company. Do not use this towing company. read more

He was prompt and helped us out of the mud. He stuck around until we were fully out of the road to be sure we were ok. He had a sense of humor and was professional. read more

this is absolutely a price gouging. I was charged $1400 for a tow and storage fees. This is a scam and I am working with my lawyer to have his business delisted. Shameful. read more

When trying to avoid the tow truck I slid into a ditch and had to be switched out. I was then told I was going to be charged $200 for the winch out of snow. When I received my receipt over email it showed that I had actually been charged $350! $350 for a simple winch out of snow that took maybe 5 minutes and of which they were already on scene! Then, they made it impossible for me to get in contact with the manager and have it changed. Let it be known, I'm a freshman in college, struggling to get by on minimum wage, during a pandemic. I was charged nearly double what I was told which was already a lot. read more

Had a motorcycle towed 10 miles I'll let the receipt speak for itself. I actually helped wheel the vehicle onto the truck, no special work needed to be done to get it there. At the price they charged you could have a friend drive to anchorage to buy a trailer and be money ahead. My insurer made the tow request and seeing the out right criminal bill, I will never use this company if my life depended on it. How they remain in business and haven't been sued into oblivion is beyond me. Zero stars, buyer beware! read more

24/7 Alaska Towing - Insurance fraud in my opinion - Towing Near Me - Fairbanks, Alaska

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fast to get there, uneducated drivers! Stopped driver for ripping off front left tire of wives car when pulling her out of snow bank. Allstate needs to find another company to use! read more

They charged my 19 year old brother (and servicemen) almost a thousand dollars JUST to pull him out of a ditch. The owner refused to talk to us for months then refused to offer any sort of refund AND called a family member mentally ill. We are heartbroken at the treatment we received from them. read more

Waited 5 hours, was told 45 minutes. I had to call 3 times before canceling, they didn't call once. They couldn't even get ahold of their driver. Ruined my plans. Would not recommend. read more

I've used this tow company for going on 5 years now,many many times & several different cars & trucks h& had always been happy with their service,in fact I would see a couple of the drivers so much that they would lower my price each time from the 1st time at like 85 or 90 buck until I was paying 60 bucks & then the last time I got a different driver & he was gonna charge more until I explained how much I'd used them so he charged 75 dollars for my Tahoe or Iroc ,I can't remember but tonight this guy charged me $150 & It pissed me off very much cause I felt he just figured I can afford it cause I was driving my 79' Corvette,but I explained my history with the company & also how upset I was that I think I may have blown a head gasket which is not good at all & that it's the only one of my current vehicles that was road worthy & that I've had so many unexpected vehicle costs lately that I was actually driving to my sister's to borrow sum money & he cared less.Im 55 yrs old & lived up here along time & that's the most I've ever paid for a tow & it was closer than most too,all highway a few miles & highest price ever anywhere & twice what they charged last time .dispatcher gave sum garbage excuse bout nighttime price after 5 & I explained it's been after 5 the last dosen times I've called them so I will never ever call them again nor refer others to them as I've done alit too.they are bottom scum now & give other Russians a bad stereo type.24/7 SUCKS BAD!!!! read more

Misrepresented their business, claiming to be another more reputable one. Showed up to tow a 15 ton, 40 foot long vehicle with a flat-bed, 25 foot truck after saying they had the means to you said monstous vehicle. When service was declined tried to charge a $65 call-out fee when they weren't even the business we were trying to contact in the first place. Took multiple tries to get a bill, with the driver insisting on immediate payment instead. Seems super-scammy... read more

Stuck In a snow during vacation, not even slipped in, just unaware it's depth by naked eye and unable to pull back. Had to call 24/7 beacuse I had no options left. And charged for 710, for just pull the car outta snow. I had no other option otherwise the driver would tow my car out and ask for more. Watch out and run, you clever boy, run away from this shit. read more

No, I didn't need a tow, but this company just made a tremendously negative impression on me. Driving home about an hour ago, in minimal traffic, one of this company's trucks felt the need to literally tail gate me at 55 mph on the highway for several miles before I turned off. I wasn't just poking along, as I was driving at the posted speed limit. He had been driving well in excess of the limit before he caught up to me and perched right on my ass for several miles in minimal visibility. I can appreciate a company wanting to be responsive to some call for assistance, but I cannot fathom the motivation for a supposed "rescuer" to attempt to intimidate other drivers. I do appreciate this company emblazoning their name on the side of their truck as I now know, should I ever need tow services, I'll set my vehicle afire before I do business with this outfit. read more

The worst towing service in Alaska my work location is hard to access without four wheel drive so after a heavy snow it's easy to get stuck this has happened to me and several other people we have used different tow services prices have ranged between$175-200 yesterday used Alaska towing company for first time and it was $435. For a fifteen minutes tow out of snow. Add says quick service and flat rate.when I called at 9:45 I was told thirty minutes did not get there until 11:50 all around disappointed will not use again read more

27/4 towed my small Hrv car on January 27, 2021, after an accident. The driver insisted on taking it to his lot until the insurance paid him. We were forced to pay $255 before he would take the car off the rollback at our preferred repair shop. Later, we got an estimate at another tow company for the 3.5 mile tow and a few minutes of road pickup. It seems that 24/7 charge was about double the expected rate. Let me also say that the driver was unprofessional and combative in his behavior toward my husband and me. In the future, I would wait there on the side of the road for a long time for another company and would never call 24/7 again. read more

Was charged almost $400 to pull our car out of snow, about 10 to 15 minutes of work. Stay far away

Shame that I have to give this place such bad reviews since Stefan is such a great guy, his employee greatly misrepresented him with his attitude and lack of work ethic. His employee Dimitri has screwed up two tows for us. He doesn't know how to drive the truck, doesn't understand the car has to be in neutral not park before he starts yanking it around and on this last occasion took over an hour to show up (only after we called to ask what the hold up was with no excuse just an "oh uh I'll call the driver"). $75 for waiting an hour in the cold, no apology for the wait and wouldn't even hardly make eye contact until he tried to leave really fast before I stood in front of him to get his name to make the owners aware of why they're losing business. Judging by other recent reviews I'm not the only one that has an issue. read more

Very reliable. Anywhere anytime I know I can count on these guys. Stefan is very professional and prompt. Don't waste ur time with anyone else. read more

Maybe there should be an option for zero stars, I had a semi truck that was slightly stuck and needed pulled enough to get some traction. I call 24/7 towing because they were the first company that popped up on google. Ironically it said Affordable towing; they showed up with the tow truck and pull the semi roughly 20 feet or so without a heavy tow truck. When I got the bill and saw that it was $2300 I felt a bit conned. I could understand if the semi was in a difficult area to get to, or maybe needed towed 300 miles. I Called to find out why it was so expensive multiple times to find out that the supervisor who authorizes the charge amounts was on vacation. After 10 days of trying to get answers, the Individual that I finally spoke to was rude and very unhelpful to say the least. Now that I have better options I will never use this company again, nor would I ever recommend them to anyone, ever. read more

We were told by the owner and the driver two different time frames that our vehicle would get to us in a hour and a half and 5 hours. We have been waiting since 8pm and it's 4am, still waiting! This place deserves -5 stars for they're service! I don't even want to know how much they will over charge us. This is ridiculous, the lack of communication between workers and lies produced to those who are paying for they're services. This man isnt going to be over charged either, its not going to happen. I will pay the driver for making the run. Plus, my mom had to take an uber home from work considering, I couldn't leave to get her and, my kid had to stay the night at my sitters- charging me more. Then, told us to go home and come back later? We live in Anchorage, visiting Fairbanks. They told us they would get the car to us in 1.5 hours and that was at 12:26am. 3:30am I called the driver and he said he is getting a different vehicle with a different time frame and, turns out he is getting my car. This dude lied and JUST got a driver to go out to get the car. The prior day, tried to charge me $700 bucks for a use of his jack and T bar to be dropped off for me to use- where I was only 22 miles from Healy. A 2 hour job that I was going to do and this bum wanted $700.00. I'm flabbergasted by this whole situation with this company. So pissed, tired and still have to make a 7 hour drive to get back to Anchorage! read more