Refused to provide an invoice or copy of rates and policies upon a dispute over their bill. They…read moreare keeping my vehicle and personal property inside it. Shady business practice

Absolutely terrible customer service. Not only was my car delivered 19 hours past the delivery…read moretime, but they put it in the wrong place. They told me they would call me when they got to my house and never did. I called the owner and asked her if they could come back and move it and she said they would have to charge me a fee. She was extremely rude, told me to call another company, and then hung up on me. DO NOT USE THIS COMPANY!

They were contacted through our insurance company. After a long wait, were notified that they were…read morenot coming.

I am writing this review on behalf of my son, a young soldier stationed at Ft. Wainwright. This is…read moregoing to be a long story, so if your here just for the review, trust me when I tell you it's rare to find decent, honest and honorable companies these days. Suffice to say that Preferred Towing is most certainly one of the "good guys" and I wholeheartedly recommend them! Read on for more details on how they helped my son. Aliases will be used to preserve OpSec protocols. For weeks we have planned to send our youngest son (we'll call him J here) from New Jersey to Fairbanks to spend Christmas with his brother (we'll call him D here). D's car died while driving yesterday, was disabled, and needed a tow. We didn't know what was wrong. It could be any number of things. But the bad news was that D had already called his mechanic and they wouldn't even be able to look at the car for a couple weeks! D called home and told his brother to cancel the trip! It seemed like an active time together for the two brothers was going to be squashed, and even the simple task of pickup at the airport on Christmas Eve was now a problem. D called Preferred Towing. The driver arrived quickly and D explained the symptoms of the car. The tow operator could have just hooked the car and towed it. Instead, he believed he knew what was wrong. Within minutes of tinkering under the hood D's car was running!! Preferred Towing not only saved the day, but they saved the whole Christmas vacation together for my two sons! They can now go snowboarding and have the freedom to drive around together next weekend. We are so thankful that companies like Preferred Towing have such compassionate, knowledgeable and caring employees! I even tried to buy the crew at Preferred Towing lunch on me but they wouldn't accept! They believe that doing the right thing is is own reward! If you're ever having car trouble in Fairbanks, Alaska give the good folks at Preferred Towing a call (907-456-6767)!

They were timely and adapted to the situation, friendly and helpful. They had to put the tires back…read moreon at the original location so the work was more than expected. They did so and were helpful about telling me to cover the window as the car sits outside for now.

They were contacted through our insurance company. After a long wait, we were informed that they…read morewere not coming. Still stranded.

Shady liars, told my husband they took his truck because DOT called it in after he talked to the…read moretroops and the troops telling him he's good to leave it. They told him it was going to be $600 to get it plus the fee for it being parked there. We drove to check on the truck June 27th and it was already gone. These shady pos said they got it June 29th... they also told us they do not put vehicles in their system because no one ever comes to get them.

MP's had my vehicle towed. They called me and I said no they aren't abandoned, so I thought all was…read moregood. Welllll I got back from my vacation and both my cars were gone, they were parked properly, cleared off of snow and no signage of hard pack removal was put out. I called the mp's they said they were towed by s&s towing yesterday afternoon. Even after the mp's confirmed they were not abandoned! I called S&S, They said it would be 800$ each. I couldn't believe it, it hasn't even been 24 hours. They really support the troops huh. Super & shady will extort as much money out of you as they can when your car is on the hook. Especially if they want it. No telling how many cars they stole from fort wainwright and overcharged service members just because they can. Typical army bs. Tag teamed by the blue Falcons. MP'S and S&S

his name is Benjamin. Yes, the name of the company is based off the AC/DC song and yes, he's the…read moreonly one today that came through for me. I know people who knows the governor of this state and they have tow truck service man on their speed dial but no one showed up, then another person said adamantly . "I have a personal friend who drives a tow truck". "He'll be right there". No one shows up! I called dirty deeds because of the name is great and turns out my intuition was strong. I will always always turn to dirty deeds because actions have spoken louder than words.

This business is a joke and their customer service is atrocious. Requested a tow on 7 March 2025 at…read more930am... they receptionist said they would give us a tow within a couple of hours... called them back at 1130 and they said we thought you needed a tow at 2pm. They said give them a few and they would give us a tow. Waited until 3:30 and gave them another call.... Nothing.... My husband came home at 6pm and laid down in the snow and pulled the car out himself. Horrible customer service!!!! On top of that I missed work and Dirty Deeds never called to give us 1 update.... Please do not use this company. Call any other company and save yourself some time.

Robert was a lifesaver!…read more I called a couple tow companies and they were too busy to help, and Robert was too, but he came anyway. I really appreciate his extra effort to come out and go the extra mile to get our vehicle out. His prices were fair and I highly recommend him and Badger Towing !

They were prompt, really helpful, and secured the valuables I forgot in my car for me. I was…read moresurprised when I read the reviews.

Chris was phenomenal! My tire blew out on the Richardson highway on a Sunday and the tow truck…read morebrought me to 9 lives auto. Even though he was supposed to be closed, Chris walked out to me and asked if he could help. I had a 3 and 1 year old with me (my husband is deployed) and I was a little stressed. He got me back in the road within 15 minutes and I couldn't appreciate how nice and caring he was!

I have car Repire charge me 1300 dollars hold my car 3 weeks I will never go there and I will don't…read morego there Same job elsewhere under 500 dollars and done by 3 days Save your money go anyplace not 9 lives auto

Took my truck to them to have transmission rebuilt went back with a noise complaint Patric the…read moreowner told it was nothing not to worry it was warranted for 2 years my trans blew up I took it back they didn't even touch and it only had a 1 year warranty when it was weeks past one year almost $4000 dollars gone I would not take anything to these people they took almost 3 months and obviously didn't even do the job right they were sure quick about hitting me up for the $45 dollars they forgot horrible business etiquette if they would have checked it when I brought it back they could've fixed the problem super disapointing to me that's the same as stealing your hard earned money

I schedule an appt to bring a truck in to be winterized, the appt was for two weeks later. I…read morebrought the truck in the day before and got a call at 4 PM the next day saying they were not able to perform the job on my truck because they did not have the parts required. I figured that was the point of making an appt but I can over look that. They pulled the ol bait and switch with the price. Quote me at 450 then tell me the bill is 675. (No unforeseen circumstances either). They did change the bill only after I made an issue of it. I was a little surprised after I got jerked around with bringing it in. My big question is do they not have standardized pricing for the work they perform? If you choose to go there I would get a quote in writing just incase they try not to honor it.

Buyer beware!! Warning!! Buyer beware!! Alert!!…read more If you go here..., spray paint the parts you plan on having replaced before you get any work done! I was billed multiple times for work that was not completed, parts were not replaced or they were replaced with junk and I was charged. If you have front end work done. Make sure your steering wheel is aligned with straight tires as they do not! Trace back any wiring you may have had done as they do not remove burs from the metal or use protective materials for the wires to prevent corrosion or vibrations that can ultimately lead to a vehicle fire. There is no warranty with the substandard shade tree mechanics they have working for them. The down time from needing to repeatedly bring my equipment back for repairs was phenomenal. I had brand new led light bars stolen and numerous parts supposedly replaced or repaired. If you confront the owners they just give you the run around full of excuses. Then when they get sick of hearing you complain they threaten to call the police on you. This is the most unprofessional automotive place I've dealt with in 23 years as a local Fairbanks Alaskan resident. In short, save your money and go somewhere else. Hire the Girl Scouts. I'm sure they are more competent and competitive.

They had to tow my truck 1/2 a mile from the accident location. Used a small tow truck to tow and…read morestrapped the truck down with motor straps. Also charged $195 for a short tow.