ART and JACK were amazing. They were thorough and detail oriented in diagnosing our HVAC problem and completely and expeditiously fixing it. They have a wonderful engineering mindset. I highly recommend 2nd Wind Heating & Air Conditioning due to professionals like Art and Jack! read more

Today is April 30, 2025 I call at approximately 4:25pm today. It was the worst customer service I've ever had so let me tell you what took place I called and when Customer Service picked up, the phone did not introduce herself by name or company so I didn't even know if I was calling the right business or not and then I asked her is this 2nd Wind. Our response was yes, and then she's like what can I help you with by her tone how she came off and saying that was very very rough. So I try to explain to her that I was looking and trying to purchase a new unit or a response to me was well. Let me see if I can get a a technician at that point. I stopped her and said don't worry about it. I wish you a better day and hung up the phone. I wish Mr. Lawler was still running this business. They won't ever get my business again. read more

So I purchased an HVAC system for $7000 in April from 2nd Wind. Well once it started getting cold outside, the system did not work. So a technician named Corey came out and spent the whole day working on it and then he ordered parts. He came back three days later and I was extremely cold and upset. He installed the parts but guess what that night the temperature in my house went down to 48°. So no I wouldn't recommend 2nd Wind to any one. The next day 2nd Wind called me and sent another crew out to repair my HVAC unit. The technician who Examined my system, said there was never any heat strips installed. And that was the problem. So another few days went by and here we are and yes, my house is much warmer. But it's always going around in circles with 2nd Wind. I don't think they have their technicians trained read more

Unfortunately had a few plumbing issues at the house and it was handled well and fixed by jeff Harrison and his colleague, Jared. Always showed up as scheduled, explained issue and remedy to me, provided photos and video and then cleaned up well! Highly recommend Jeff and his plumbing expertise! Appreciate the customer service! read more

Please...Please...DO NOT do business with this company. Within a month, they charged me $910.00. They are way overpriced. You'll get ripped off !!! read more

Have been using 2nd Wind for almost 20 years. Five years ago they replaced my AC unit, installed a full duct system. Work was done well and cleanup was perfect. Installation techs were professional and well trained. Supervisor was on site for almost the entire job. Prior to the replacement they maintained my previous unit and I had no trouble with it except for an electrical problem early on. Parts needed for the repair were not quickly available but the tech constructed a replacement. They observe all the steps needed to protect their customers during the current pandemic. The maintenance techs are polite and will take time to describe their findings. They are not the cheapest out there but you usually get what you pay for. read more

they couldn't care less about you. we were with them for 30 years and when we needed them to honor our warranty they ignored us like we were nobody.They have no loyalty and they don't know what they are dping management wise. Their workers used to be great and you still might get a good one but don't count on it. They work on commission so they will try to gouge you every chance they get. We fell for it for years and we're loyal customers but in the end that meant nothing to them. Beware read more

We've been using 2nd Wind since around 2011 and we can't imagine using anyone else. Prior to using 2nd Wind we called a few other companies. Of all the companies 2nd Wind seemed to have the most professional, knowledgeable and honest technicians. I myself am trained in electronics, HVAC and engineering principles via the Air Force. A couple previous HVAC technicians from other companies attempted to troubleshoot our systems and came up with some pretty audacious untruths to get more money from us. Once I notified them I've worked on more complex systems than them they immediately attempted to walk back their previous statements. Due to these types of people in the HVAC world many people get ripped off. Fortunately I've never had this happen with 2nd Wind. We've been using 2nd Wind for 7 years now and will continue to do so exactly because their technicians and staff are honest and fair people. You never have to worry about getting anything but the best solution to your HVAC problems and the best care. read more

We woke up on a Monday morning with no air and facing a hot and humid day. We made a call to 2nd Wind and they came to us that same morning. Unfortunately, our unit was over 15 years old and the only thing they could do with it was to put Freon in to last us a day or two. That same day they gave us a proposal for a new unit, and came out and installed it the next day! We could not have been happier with the service that we received. The two young men, and I'm sorry I can't remember their names, were exceptional. They worked long and hard, and did an excellent job. Not only did they install the unit in one day, but they put in a new thermostat, CO unit, an air purifying unit and a new vent. Of course it was expensive, but it was in line with another estimate we had received. 2nd Wind has serviced us for several years and we have confidence in them and will continue to have our unit serviced by them. read more

CAVEAT EMPTOR I have always felt Second Wind was dishonest with us over the years of taking care of our AC/Heating units. It was merely a gut reaction. Their demeanor, unctuous, and almost stereotypically "used-car-salesmen-like," not all of them, just most of them. Nearly any visit from Second Wind ended with a $400-$800 bill. They recently came to look at one of the AC units and after a few hours left us with a basic proposal for repair, but in the end we will need a new unit. They then sent a "comfort advisor" to talk to us for an hour or so. If your business is hospice, hospital, funeral director, or religious, it's ok to have a "comfort advisor." If you're a heating and AC company, you may as well advertise that you're screwing people over financially. The "Comfort Advisor" offered to repair the AC unit for well over $2000. A whole new unit would cost $7416. I know nothing about compressors, flow filters, heat pump split systems, but I do know bull$h*+ when I see it. We got a second opinion. The owner of the other company came over, looked at the unit and sat us down and told us what he could do for us. And he gave us the estimated costs, which were half that of Second Wind's. I then slid over Second Wind's proposal to him. He was, to say the least, rather gobsmacked. He explained that Second Wind was going to put in a model that is basically a contract model -- a lower grade unit than what he can offer. He said, "They're a larger company than mine, you would think they would get better brands for a lot cheaper." He also explained that Second Wind repairmen (they have always been men) get commission for parts, which clearly leads to "this needs to be replaced" conversations they have had with us over the years. In fact, the refrigerant they put in the AC unit has actually strained the system leading to malfunction. So save yourself angst and money and use any other company. And don't be afraid to ask for second opinions. read more

I would not recommend this company to anyone at this point. Don't know what's happened. I had good service for 10 years and then my contract lapsed without service for a year because they did not reach me to schedule an appt And they will not honor it. So I'm out $192.00. I have switched to a new company. This certainly is not a good business practice. read more

Caveat emptor...this company has been sold and apparently all the decent employees left when sold along with any professionalism...being a customer over 30 years, the changes and lack of professionalism is apparent with a simple call to their office...one will have deep regret from dealing with these people...they aren't even close to being the company they once were...all the staff I dealt with were inept, at best, and didn't have a shred of professionalism...save yourself misery and headaches and look elsewhere...their tech actually said he didn't give a f*** what I thought and was defended by the even more inept GM...you will regret dealing with the "new" company. read more

I have been a 2nd Wind customer for over 14 years in 3 different homes in Columbia after a few rather unpleasant and expensive experiences with other companies. Every year, every time, 2nd Wind's service is on-point. Technicians are prompt, professional, friendly and often go out of their way to help. The service contract was the best thing I ever did. They give priority service appointments and off-hours emergency help if needed. I highly recommend them for service and sales. read more

They came out to my house sent a guy named Jon, he tried to sell me a new unit for 6 thousand dollars. I had another company come give me a 2nd opinion and they replaced a bad condenser motor and fixed all my problems. DONT USE THESE SCAMMERS read more