Today I dropped of my wife to pick up her car from this dealership. As I am stoped for her to get…read moreout of my truck, this 90 year old man proceeds to back into me in slow motion almost hitting my car with myself and my two young children in the car... unaware of his surroundings. I gave him some choice words and was pulling off to leave the dealership when he yells to me that he works there and was going to call the police for cursing at him. At which point I parked my truck to get his information so I could call in a complaint to Honda corporate. That's when a 5'5" tall man with grey crooked teeth with a name tag of Scott Byrley came out (not to ask what happened or if my kids were ok) but to get in my face and try to intimidate me. I see why this dealership has so many 1 and 2 star ratings Know that if you have issues with a dealership you should file a complaint with the car manufacturer that holds their charter for the franchise and with enough complaints they can have their franchise taken from them.

Before going as a first time buyer, I read the reviews...which got me nervous, but I really needed…read morea new car so I went in anyway. I was greeted nicely and when someone walked by, they always stopped and ask if I needed assistance, overall great staff. By scheduled appointment, I got help from Josh Crowburst and right off the bat treated me like family (I know it's cheesy but it's what it felt like). I did have to wait for the car I wanted but Josh made sure I didn't get overwhelmed through the whole thing, it definitely made the process of getting a new car and as a first-time buyer a lot easier. 10/10 rating from me! My uncle recommended Josh to me and I'm glad to have him on that journey. Now I'm enjoying every minute with my new car!

I come here every time to get maintenance services for my Tucson and every time Mr Douglas is…read morethere, he makes sure to take care of my vehicle needs and takes his time to explain everything in detail and offer excellent services. I consider myself lucky that he's been the one attending me this couple last services because I know that all my concerns will be taken care of and handled in no time! Thank you as well to the technicians to make sure my vehicle is up to date.

Some time after my recent review of my experience with Joe Pecheles Hyundai and my concerns for…read moretheir financial stability after their inability to refund, after 8 month, a simple $1,000 for an insurance payment, I was contacted by the current owner, Brian Pecheles. After being assured multiple times of the honesty and integrity of his firm, the longstanding reputation of the agency in the community, and his assurances of personal oversight over his employees, he did make good on the oversight that occurred 8 months previously. With additional assurances that the employee involved was no longer associated with his company, he not only refunded the $1,000 insurance premium but also the $3,000 payment for the extended service warranty which should have been refunded but at a prorated amount. I do appreciate the owner taking the interest to attempt to make this situation right. I very much appreciate the full refunds. I would have appreciated much more an honest interaction about the capabilities and features of the car I was purchasing. I would have been more appreciative of timely attention to this matter. I will not be taking Mr. Pechesles up on his request that I call him directly and allow him to sell me my next car. You have only one chance to make a first impression. This dealership disappointed on the countless opportunities they had. I have satisfied, however, Mr. Pecheles's request upon delivering the checks. I have updated my review. Buyer beware.

Great customer service. Chris is always very helpful. If you buy new the dealership is very…read moreaccommodating when it comes to oil changes and warranty repairs.

Could not have asked for a better team to assist me during my car buying process. Ryan & Joshua…read morewere a dream team. They made sure my wants & needs met each other. Francisco, the finance manager, ensured I had all I needed when visiting my financial institution. Highly recommend Joe Pecheles Volkswagen to anyone interested in making a purchase!!

Mid December 2023 I purchased a new Buick from Brown & Wood. Before I went to the deal, I had done…read morea little internet exploring and found a couple of Buick models that I wanted to consider. On my quick first visit, I met one of the sales staff and mentioned what I wanted to see, and that model was conveniently inside the showroom. We took a look and I got his business card. When I was ready to consider making a purchase I texted this member of the sales staff to let him know I was coming. When I arrived, that member of the sales staff was busy with another customer, and after a short wait, another member of the sales staff was directed to assist me. I explained that I wanted to test drive the model that was in the showroom, thinking that they would let me drive from another car that was in stock. They moved the car out of the showroom for me to test drive! After doing the test drive of that model plus one other that I wanted to try, I made my selection for purchase. I was very pleased that there were none of these "let me talk to the manager" long pauses that I have experienced at other dealers when buying cars in the past. I got one presentation which took into consideration a couple of discounts. Long story short, I left the dealership driving my new Buick. Good, professional car dealer experience.

I called to look at a used vehicle. I was asked to ask for Dwayne when I get there. I walked into…read morethe lobby to the counter and asked for him. The guy started chuckling and told me " Well, let me tell you, he is one handsome fellow", turned to another guy standing there and said that this is him. I took his outstretched hand and said " Nice to meet you". Then both of them started laughing! Guy behind the counter, when he was done laughing told me then " Just kidding, I am Dwayne." The car I wanted to see was parked right outside. He then called somebody else to show the car to me. After waiting for about 10 min, Dwayne then told me that the car is giving him some technical issues but he could show me other cars. I declined. He then said that I can look at new cars. I just said that I was done and left. Very disrespectful. I would never buy a car from there.

I recently moved back to NC and -- having driven my German machine nearly 1,300 miles -- needed an…read moreoil change when I arrived. It was easy to schedule an appointment online and choose the services I wanted, including a state inspection. Someone met me at my car when I arrived and checked me in. The inside is very clean, and includes nice bathrooms, a waiting area, WiFi, a snack bar, and an enclosed kids' room (bless you, Audi). I LOVE how the tech sends me a little video once work is completed, summarizing what they did (the DFW-area Audi dealerships did this too). Audi Greenville also has a shuttle that'll take you anywhere you want to go within, I think, a 2-mile radius (if memory serves). There's shopping and eating directly across the road from them, which is nice if you expect your car to be in for several hours. All work was completed as expected on my car. The wait was a bit longer than I would've expected for just an oil change and state inspection, but I wasn't in a hurry to get anywhere else. I wish they were a bit closer, but that's okay -- I'll be back.

Easy to work with. Scheduling is very easy and they are very accommodating…read more Much better service than Audi Raleigh. But I wish they offered loaner cars to anyone using their service department. Would make it far easier for out of town customers!

If I could give less than one star I would. I had a 7am appointment. They gave me a courtesy ride…read morehome and did not call me throughout the day to give me updates. I got an uber and got dropped back off at 4pm. They said they were not able to get to my car because they were back up. My appointment was at 7am, were they working on cars from the day before. Also I have the dodge app where I can see every movement of my car. They parked it, dropped me off at home, took care of other people's cars, and told me they would keep it until monday. No consideration that i have to get to work. I said okay can I get a rental? I got two different warranties that covers that. They said unfortunately no. The service manager refused to show her face and sent someone else to do her dirty work. So anyway, make a long story short, I took my car home and made an appointment with Dodge of Washington. The scanned my car and fixed it all in the same day. Great service great communication. So yes, I live in Greenville and will drive a whole city over to not experience the poor service of East Carolina Dodge.

The buying process was easy and got a quote over the phone before driving 4 1/2 hours to the store…read more Arrived and the truck was as promised and looked really good. That is where the good stops with this dealership. The salesman told me they owed me nitrogen in the tires and wheel locks. I advised him I did not want wheel locks, and he said that he would not add them. I did not realize until I got home, they had charged over $300 for nitrogen and wheel locks on my paperwork. I don't believe they did the nitrogen either because they did not put the green valve caps on my truck. I have texted and called multiple times to speak with the sales manager, Micah, with no resolution after 5 months. I would not recommend buying from this dealership if you want someone to treat you right after the sale.

This company is very shady. We went to look at a car after talking with a rep about a car the day…read morebefore and the day of. When we arrived to look at the car, the car was suddenly in the shop because of a water pump replacement. IDC what kind of mechanic you are you cannot do a full water pump replacement in under an hour, which is what they were saying. They told us to go to the waiting area to wait for the car to return. While in the waiting area another rep said he had taken a deposit on the same vehicle the night before. I took a half day off work to drive out there to see a car that was no longer available. Why couldn't the rep tell me that before I came out there.

So I went there and paid $130 for a complete detail. I had just bought the car . Shampooing the…read moreseats (I had a big stain on the drivers seat) waxing the outside of the car and complete vacuuming of the inside (previous owner had a pet). I take it on a Monday 10 am and pick it up like at 4 and vacuuming had not been done in the back at all and still had the crumbs in the seats AND the stain had not been touched . The only reason I'm giving two stars is because the manager was very kind and apologetic and told me to bring it back the following week . Ok great I take it back the following Monday , BACK WAS STILL NOT VACUUMED WHEN I PICKED IT UP And I thought that the stain was out because the seat was wet but the next day when it had dried up, the stain was still there in all it glory, it hadn't been touched at all. I didn't wanna deal with it at all anymore so I just left it like that .