I used Dave to purchase my carpet from Area Floors and Colt installed it. We chose the most…read morepremium rubber pad available and have no regrets. Colt did the installation and he was excellent. He showed up on time, worked hard the entire time he was here and cleaned up after himself perfectly. I would recommend anyone shopping for carpet installation to use Pannell Floors. One thing I learned about installation of carpet is that it significantly improves the ability of the installer to stretch the carpet if it sits in your house overnight to acclimate to the temperature and humidity of your home. Not only does this improve the installation, it extends the warranty. You pay extra for this service as it takes his guys two visits to install the carpet vs just showing up and doing it. Colt removed and disposed of the old carpet and padding, then cut the new rubber padding to size, ran a double tack strip so I could run my surround speaker wires under the carpet then cut the carpet to rough size. We then cranked up the heat to around 74 degrees for the night to warm up the carpet so it can stretch better. It looks and feels outstanding. I'll use Dave and Colt when we need the rest of the house done. They are responsive, professional and price competitively. There was very little waste or leftover (which we regret), but it's a testament to how accurate Dave orders to minimize cost of material. I would recommend this rubber padding under any rug or runner vs. what is available to purchase online or through Amazon...even the expensive 1/2" rug pads. The rebound is so much better and easier on your feet, it feels luxurious!

Pannell did a great job! Professional, fast, beautiful work, personable, and competitive with the…read moreother bids I got. Thank you!!

I have used Terry's Carpet Care for years. I mostly have had good experiences, depending upon who…read morewas working for him (not always great). I had one really bad experience with one of the workers, who ended up lying to me and standing me up. When I talked to Terry and told him about it, he said he'd clean my carpets for free the next time and he did. I called him in desperation 2 days after having had another company do a huge botch job on my carpets. I needed Terry to seriously rinse out all my carpets. He was very sympathetic and made an exception to come the next day later in the afternoon. He came himself with another nice man and did a wonderful job of rinsing all the soap and perfumed smell out. And he did a good job of extracting the water out of the carpet and it dried in about 16 hours, which is pretty good. I am very grateful for his helping out of a really tight spot.

I would highly recommend Terry's!…read more After going way too long without having our carpets cleaned, I started looking around for a good deal. There were a ton of half-off coupons in the local Clipper, but Terry's was the only place with good reviews, and a positive BBB rating. I was very happy with my choice. It was great to call and have the people I hired show up- a lot of other places subcontract out their work, and you have no clue who you're getting. The two person crew arrived on time, and were able to do the job quickly and effectively. They were knowledgeable and polite. It was so nice to walk into a great smelling house with super clean carpets! After a weekend, we can already tell the difference in our allergies. The team was able to get out stains I never thought would come out, and they removed the pet odors that had been there since the previous owner. I liked feeling that I was supporting a local business owner, and not a fly-by-night operation. I will definitely use their service again.

Jordan, of Mr. Glass, cleaned our windows inside and out on Monday, including 3 skylights. He did…read morean excellent job. Everything looks great, even the screens. He worked very hard and was meticulous about his work. I will use Mr. Glass again.

We had a great experience with getting our carpets cleaned. Very professional and worked with our…read moreschedule so well. And carpets turned out great. Would highly recommend anyone to use Mr Glass's services.

UPDATE: We just had our carpet installed. We are so happy with the carpet we chose, and…read moreinstallation quality. The timing from the bid to installation was about a month. The carpet we selected was on backorder, so it took a couple of extra weeks for our carpet to arrive. Justin came out and gave us a bid on our project. We felt it was reasonably priced for such a high quality pet-friendly berber carpet and pad. We accepted the bid the day we received it, and a couple days later paid for the materials as down payment. Once installation was done, we would pay the remaining balance. I'm never comfortable paying for an entire bid upfront. I was happy with the payment terms and felt they were fair. Makayla called to set up the installation appointment once the carpet arrived at the store. I was able to make an appointment the following weekend which worked out great for us. Frankie and his son, Aiden, installed our carpet. They arrived on time at 9am, and completed our project by 5pm. We chose a patterned carpet, so placement was a bit of a challenge. We were so happy with the installation. We absolutely love our new carpet and pad! The new pad is so cushy! I would highly recommend this company. From start to finish, everyone was professional, helpful and accommodating. We will definitely use them for any future flooring needs.

Just had carpet replaced in a couple of bedrooms plus a walk in closet, and I couldn't be more…read morepleased with the product and installation. I chose a light beige, semi-thick shag to provide comfort to bare feet, and it looks and feels great. This is the second time I've used Carpet USA, and received stellar service both times. They were able to work with me on my timeline, and their install team is top notch. It's been five years since the first job they did for me, a large awkwardly shaped room, and the wall-to-wall carpet is still stretched tight with no wrinkles or visible seams. Thank you, Bjorn and everyone else at Carpet USA!

Pat did such an excellent job repairing my carpet. I have a cat that gets trigger happy on the…read morecarpet near the doorway - impossible to hide! He came out within a timely manner and was able to use carpet from the closet to repair the area. You can't even tell there was damage before! He also had samples on hand to patch the carpet he took from the closet, which was very much appreciated. I'll be sure to hire him again for any carpet repair I need.

This is my second time needing Pat due to pet damage he is so quick and when I tell you that it…read moredoesn't look like any damage was done what so ever and he is fair he's not going to charge you a arm and leg !!!

What a great store, the owners are some of the nicest people I've ever met, they are very…read moreknowledgeable of their products the sell, they definitely will meet your needs. Great prices, good to know not only do they do flooring, they also deal with countertops which is one of my projects,

When there are issues you find out what companies are really about…read more sure, they are 10-3O% higher than the big box stores, but I look for local businesses anyway and support them whenever possible, so no complaints there. In this case, their admitted mistake on a small order, and no apology or discount, or any indication they give a damn, maybe because it was a small order, was surprising, so the big order we did next went elsewhere.

They did a great job in our basement room. Easy to work with and appreciated the non salesman-like…read moreattitude. Helpful in choosing the best carpet for the room that needed it while staying in budget. Would definitely use again if/when we replace the remaining carpet in the house.

In the fall of 2025 I received a quote from them regarding new hard flooring and removal of my…read morecarpet. The consultant was free, efficient and thorough. Received the estimate a day or two later and it was reasonable. Fast forward to March 2026. I reached out to them because I was ready for them to work the project. The estimate stayed the same as it was in fall of last year and I scheduled the new flooring. They came right on time they were efficient kind and communicative. They finished within two business days and my floor looks fantastic. I highly recommend this company for anybody's flooring needs. 10 out of 10 highly recommend.

We had our floor installed about seven years ago, what a quality product!!! Two fifteen pound dog…read moreand not a scratch or any wear and tear!!! The crew was the best, I think it was a father and son team! I'm a retired painting Contractor, I know a craftsman when I see one, these gentleman were just the best!!! The staff at Sandy Decor was the best!!! It's so nice to deal with a owner operated business instead of a corporate one, especially a local One that's been around for many years !!!!

Thank you for your help in putting my wife at ease. Carey did a great job of listening to our…read moreneeds and leading us to the perfect product. Ken came up and measured the job and we got to flooring on order that day. Samuel & Jennifer did an excellent installation of our new Endura Plus vinyl plank kitchen floor. They were extremely pleasant to work with and got it done in one day. After 6 months of getting a major run around from another company we finally have our home back. It looks great and thanks for the maintenance info. We will turn to you again for our future needs.

BUYER BEWARE! This company has the WORST customer service I have ever encountered. I purchased…read morecarpet for 2 bedrooms and rubber flooring for my exercise room in early July. Was given two different install dates for each floor type. First install was for the rubber floor which happened without issue. Stan was my installer and he was GREAT. If that was the only installation, my review would be five stars. Installation of the carpet was to happen on 7/28 between 8am - 9am. Received a call at 9am that the installers truck broke down and he'd be here at noon. Noon comes and go without anyone showing up OR an update. Called them around 1pm and they say they found an installer and he's on his way. A crew of two guys show up, do a walk of the rooms & inform us we need to remove everything out of the closet due to the built-in inside the closet. We were told by the estimator/owner when we got a quote we could leave everything on the top rod of the closet, hence why we didn't remove everything. My husband starts pulling everything out of the closet & asking the installer questions about the installation inside the closet. He was frustrated that the plan changed but he's moving clothes out. The installers walk out without a word and never return. We didn't know what was going on so we call the store & they didn't seem to know either. Find out later the installer was "offended" by my husband. For what? No one knows. At this point I am offended by the installers unprofessionalism and disrespect. My husband did not yell, curse, or do anything that should to walk off the job. Gilford's response is they were taking him to a "nice dinner" to talk to him and would work on getting an installer for the following day and they'd call us with an update. They didn't and we ended up having to call them, again. Fast forward to Tuesday. We called around 11am because no update. They tell us an installer will be out "between 12 and 1" after another job. That time comes and goes without an installer or update. Text them for an update: he's finishing up and he's coming today. At 4:00pm when no update or installer shows, I call the office to be met with more rudeness and unprofessionalism. Rob starts yelling, talking over me, told me he doesn't care AND hung up on me. Apparently he didn't like that I'm frustrated with their missed commitments, lack of communication and unprofessionalism. Told me I'm "flipping out". I don't know who wouldn't be frustrated with the situation. Rob doesn't know how to deal with customers or de-escalate situations and made it worse than it already was. Installers show up at 5pm and don't leave until after 10pm. Still have to put everything back and set up beds in order to sleep so we don't go to bed until nearly midnight and I have to work the next day. Why wasn't our installation prioritized for that day since it was missed on the promised day? Why were we put off until the LAST appointment instead of the first? Again, no customer service. I've waited 6 weeks since our installation before writing this review to see if they'd reach out and apologize for their screw up and Rob's disgusting response towards me. Nothing. Not an email or a phone call. When the 2nd set of installers heard the story, they apologized, which I appreciated, but felt it was the owners that should have been making the apology. It was the first time these installers worked for Gilford. Why do they recognize the behavior was unprofessional but not the owners? I have more floors to do but I'll be looking for a company that doesn't berate customers when they want an update on missed appointments. Rob made it clear when he said he "doesn't care". It shows and I'll be giving my money to a company that does care.

I had all of the carpets in my 2300sqft home done. Installation was great and went really smoothly.read more

Great selection and helpful sales people. In the last year I've done new carpet in 2 of our homes…read moreas well, have referred these guys to a number of people in my sphere.

Excellent service!!! The Salesman, Cliff, and installer Kurt were AMAZING and able to help me in a…read moretime crunch, and Great to work with. Cliff made shopping for Luxury Vinyl Plank (LVP) easy. I told him what I was looking for and he was able to show me my options right away. Kurt, a lead installer, was able to come out to measure my space right away. He had a wonderful attitude despite sacrificing some of his own time to be there. I ended up having to go a different direction in my situation but I found it very noteworthy that Crown Carpet was willing to go above and beyond!! I will definitely keep them in mind in the future. Side note for those of us that are frugal: when comparing quotes some installers do not include things such as: pick up/delivery, baseboards & mouldings, etc.. (Crown has you covered)