Came in as a guest! Staff was very helpful! Art was helpful in particular with tips and advice. And the bathrooms are clean! read more

Was around the area for a couple days and I signed up for the free 3 day trial but once we enter the gym they check our IDs and said we have to be locals in the area in order to use the 3 day free trial. Kinda weird because all the other gym around usually don't have that and they proceed to charge us for the day pass. read more

Staff is nice, the gym is what you pay for. Not great but more than serviceable. A great cheap option. I will say however that there is an inordinate amount of men who work out with their shirts off. It's weird. Especially when they flex in the mirror. Just sayin'. read more

No good ac or ventilation A bunch of Broken machines / equipment It's so hot and humid the plates on the machines are wet and get stuck. 24 hour fitness always had it cool and ventilated Definitely the least favorite of all f19s read more

I got a membership in Moorpark and I never used it and I made payments for exactly 12 months they still sent my account to credit and I tried talking with them in regards to just settling and they didn't want to they brought it down to maybe $20 less than what it was it was like $160 but still wanted me to pay after I never used it even though I told them I never even used it can you consider that and regards to just you know calling it fair since I never used it but no they didn't do any work in regards to that so I had to pay out of pocket because they put my stuff in collections great gym great customer service but like everyone else when it comes to money they're not willing to work with you not even a little bit. read more

I had an issue with my membership pricing, and Jose (District Manager) was incredibly helpful in getting it resolved. He took the time to review my situation and honored the promotional rate, which I really appreciated. The process was smooth once I met with him, and his customer service was professional and accommodating. Thank you again for your help! read more

I signed up online during a promotional period for $23/month, with no enrollment fees or dues for the first month. The promotion looked the same as the attached image. When I cancelled my membership, I discovered there was a $50 annual fee I didn't know about. Also, at the time of cancellation, they will charge you for the remainder of the month AND for one extra month. Their explanation for the extra one-month charge is that you need to give them 30-days notice for cancellation. I couldn't find any mention of the annual fee or extra one-month charge on their website. It was mentioned in a couple sentences inside their membership agreement, which is 7,800+ words long. I honestly might have still purchased the membership with these additional costs, but hiding these additional costs from your customers is shameless and predatory. If your promotion bolds the $23 monthly cost and mentions no enrollment fees or dues, you should definitely mention the fees that still need to be paid ($50 annual fee) and the extra one-month charge. You're basically tricking your customers into paying an additional 3 months. I can't even remove my credit card information until the end of the next month when I'm charged my final payment. Who knows if there are more hidden fees that they'll charge me until then? read more

Fitness 19 - Gyms Near Me - West Covina, California

I've tried 3 times to cancel my membership because i moved to Florida about six months ago ive started getting phone calls from a collection agency that i needed to pay all this money when ive tried to speak to the manager first then he told me I have to mail in a letter explaining why canceling membership, I did that twice. The nerve of this company playing with people's credit. read more

I absolutely hate this place. A complete rip off. I can never find parking. And now that I want to cancel, I have to pay the annual fee plus the monthly fee. $69 to not be able to step foot in the gym. Wouldn't recommend to anyone. read more

The staff is friendly, it's usually clean. However the AC has been down or not functioning well enough for weeks now. The leg room stinks of sewer. It might just be that the building is old however it needs to be addressed. Especially now that there's hotter days. The gym is musty and you can smell everyone's BO. Making working out hard as the air circulation is nonexistent. It's 6am and 80 in the building. read more

Good equipment, clean facilities. Although the leg rooms smells like mildew. Staff I hardly interact with except for this one employee, she's not very friendly. I forgot her name but overall it's an inexpensive gym. read more

I came in to use a 3 day pass to test out the gym and was more than likely going to get a membership I asked to not be shown around this gym because I know my way around a commercial gym and wasn't interested in any sales pitches because I just wanted to get my workout in with a friend. The front lobby woman went over to one of the salesmen to tell them I didn't want a tour of the gym. He then approached me extremely condescendingly coated in a backhanded "nice" tone and told me he was required to give me a "30 to 40 minute tour" or I couldn't redeem my 3 day pass. The friend I was with and going to work out with had redeemed her pass with NO tour she went the week prior they gave her the pass no hassle and then proceeded to purchase the membership. No where on the email after signing up for the 3 day pass does it state I'm required to listen to someone waste my time for 40 minutes. He then told me if I didn't want the tour then I could pay $10 for a day pass but then I could no longer redeem my 3day pass. At this point I was extremely aggravated by his demeanor because it was obvious he didn't care to be kind if he wasn't going to make a sale out of me. Which is ironic because after the 3 day pass and prior to this interaction I had fully intended on getting a pass for that gym. I'll never come back here solely because of the staff the gym itself was nice but your staff is rude and inconsistent on who they want to target in waisting their time and forcing them into sales tactics that no one wants. read more

I've been a member at Fitness19 for over three years, but today I canceled my membership--and not because I wanted to. My payment was five days late (life happens), and when I showed up ready to work out, I was told I couldn't enter. I completely understand needing to pay, and I politely asked the front desk clerk, Emily, if I could just get my workout in and take care of the payment right after. Her response? A flat "no." I asked if there could be an exception, considering my long-term membership. Again, just "no"--no explanation, no attempt to understand, no courtesy. Emily didn't care how long I'd been a member or how respectful I was being. The way she handled it was cold, dismissive, and frankly unprofessional. I wasn't asking for much--just a little basic decency and flexibility. After three years of loyalty, being treated like that was all the reason I needed to leave. Plenty of other gyms know how to treat people with respect. I'll be taking my time--and my money--elsewhere. read more

How is it almost summer and it's cooler outside than in the gym the AC barely runs in the main gym but in the smaller room it has a DISGUSTING ROTTING stench along with HOT/HUMID air with no ventilation. It makes it unbearable to be in there. I could only do one workout before having to walk outside for fresh air. read more

Los baños de ese gimnasio son un desastre sanitarios y regaderas sucios, descompuesto , están más limpios los McDonalds. Parece que al manager de ese gimnasio no le importa read more

Wonderful service particularly for Seniors. Excellent guidance to meet your goals. Clean. Well equipped. Machines galore.

I used to go to this gym when it was 24 hour . The location is perfect . It doesn't get too crowded in the early am . The only reason I gave it a 3 star is because I HATE the hours on the weekends . I wish they opened at the same times they do during the week . I wish I did my research on the hours before signing up :( read more

I am writing this to warn others about the dishonest business practices at this establishment. I signed up for a promotional package ($12.25/month) running from Sept 15 to Dec 15. Due to a relocation, I went into the gym on November 19 to cancel my membership. During the process, I was offered a 60-day free extension, which I accepted under the clear understanding that no further charges would be drafted. To my shock, I was charged $25.19 on December 15. When I sought an explanation, management pointed to "fine print" in the contract--which was never disclosed during sign-up or the cancellation meeting--stating that an additional month's fee is required regardless of cancellation. It is completely nonsensical to offer a "60-day free extension" while simultaneously charging a fee that exceeds the promotional rate. Instead of addressing their lack of transparency, the staff threatened to send my account to debt collection if I didn't pay. Even after I settled the balance to avoid damage to my credit, they refused to provide me with a formal cancellation confirmation number. This gym relies on deceptive hidden clauses and aggressive threats rather than honest service. Their conduct is unethical and highly unprofessional. Stay away. read more

Been a member here for about 2 years, all staff are friendly and the gym is pretty clean with updated equipment in a certain area, the only complaint I really have is some of the outdated ab machines, the standing t bar row, and the smith machines that feel different in two different areas in the gym, if they updated the smith machines or upgraded them, including a chest supported t bar row instead of the standing t bar row, that would be a great addition to this gym. PLEASEEEEE read more

Fitness 19 - Begging for new smith machines and t bar row - Gyms Near Me - West Covina, California

I've had a very disappointing experience with Fitness 19. Their customer service for billing issues is basically nonexistent. If there's ever a mistake with charges, no one helps -- employees are polite but always just point you to management, and management won't do anything to resolve the issue. They hide behind the contract and say, "that's what you signed." Be aware: their contracts are locked in. Once you sign, you're stuck. They will always side with the paperwork, not the customer, and they'll continue to take your money even if there's a problem. Make sure you do your due diligence and read everything carefully, because once you're in, that's it. On top of that, the gym is overcrowded almost every day. It's difficult to get on machines or find space to work out without waiting around. Between the lack of real customer service, the rigid contracts, and the overcrowding, I can't recommend this gym. There are much better options out there that actually value their members. read more

If you are looking for a great low impact workout, Pilates is it! The staff is great and helpful. I'm still a beginner, but my legs and arms can feel the workout. Definitely come by and check it out read more

I have an elite membership and it includes a 30 days guest pass, but the front desk receptionist insisted to charges us $20 for a day pass. Didn't even let us sign up for a 3 day passes because it's only for people who's "intended to join the gym". Insanely disrespectful. read more

Fitness 19 - Gyms Near Me - West Covina, California

This is by far hands down the best gym in the area. The staff and management are amazing, friendly, kind and so helpful! I love working out here and get the best workouts. It's also super clean and shiny unlike other gyms. You definitely feel welcomed, comfortable, and excited to workout here the second you walk in. Great feel forsure. Would definitely recommend! read more

Fitness 19 - Gyms Near Me - West Covina, California

I tried this Gym out thinking it might be better than the big brand name gyms. I was wrong!! I was told by friends to not bother be a they are rude and laugh in your face when you're not happy about their service or policies. Well, I should have listened to them because that is exactly what happened. And it wasn't just one time. It was multiple, from the employees to the manager. Do not recommend at all. They get your business under false pretenses and then charge you an arm and a leg for services and fees they never discussed to begin with. Then they have the nerve to laugh in your face. Will never go there again and will report to Better Business Bureau because it is unjust what they do to people. I wish I could give 0 stars. read more

My 7 day pass became a day pass after my first workout here. This was my first gym experience without getting hassled or having felt like I was at a car dealership. Kevin Nguyen greeted me and gave me my pass. He was very jolly and entertaining. He let me be after I told him I want to explore the place by myself. He told me to just look for him if I ever need anything. He was the only one working around the time I got there and I was wowed by the level of customer service. The gym is clean. No sweat stains on the machines or benches. The people here use the sanitizing wipes after very session and I was very impressed with how most of the weights were always racked back. This was always an issue at my previous gym where it felt like working out was a game of hide and seek or which machines/weights are sanitary enough to use. After my session, it was clear enough that this was the right gym. It's hard to believe that despite only Kevin present during that evening, it was orderly, clean, and he still had excellent PR to make you feel welcomed. It was an easy decision to become a member here and so far, the crowd is consistent and the place is always clean. This is the only gym where I don't need earphones because the music is always on point. This was a great decision. Keep up the great work! read more

Fitness 19 - Gyms Near Me - West Covina, California

Been here for 2 years. As of today Cid has been an awesome guy employee I've ran into. Bros informative and willing to reach out definitely helps if guidance is needed. read more

Again waiting in parking lot for someone to show up to open the gym at 4am. This happens way to much so if you need to hit it early don't count on this place read more

Horrible customer service and dirty bathroom and machines. Also, it takes a lot to cancel your membership. They always try to upsell you or if you want to cancel they really force you to put a break on the pass so that later on you can pay again and forget about it . They just eat up your money lol read more

Review for Trainer: Raymond I just started with Raymond, and I definitely like the plans we have so far. He's knowledgeable about the movements & explains clearly why we are doing each exercise. It doesn't feel cookie cutter, you can tell that these workouts are specifically made for you. My first workout we focused on mobility and creating my macros. I appreciate the time he took to patiently create a plan for success. I'm looking forward to learning more and reaching my goals with him. He's a down to earth guy and listens to your needs! Come to West Covina Fitness 19 and ask for him if you're looking for a coach! read more

I came to this location because it's close to work and decided to try their 7-day trial. I was told I couldn't use it because I wasn't "from the area," which already didn't make much sense. So I paid $10 for a day pass. A little over a week later, I came back with my new ID showing my updated address and asked to finally use the 7-day trial. I was then told it had expired--even though no one ever mentioned there was an expiration date! To top it off, when I asked to just get another day pass, they tried to charge me $20--double what I paid before--for a single day. If this is their way of pressuring people into memberships, it's a shady and frustrating experience. Definitely won't be coming back. read more

Take your business elsewhere. I came here after signing up for a free 3 day pass online. The lady who was at the front desk was rude. She didn't even greet me in the first place. She asked me if I'm planning on signing up for a membership, I said, "No, not right now." After all, why would I when I'm just trying it out to figure out the right place for me? She proceeded to say the free 3 day pass is for people who are interested in being members. And that if I wanted a day pass, it's $20/day. Her response and tone was belittling, embarrassing, and rude. I just said no thanks and left. What's the first place of having free 3 day pass when I can't even use it to try them out? After trying out LA Fitness and Planet Fitness, I can guarantee they're a lot nicer than Fitness 19 and would recommend those gyms over this one. I did end up going with one of the two memberships instead. read more

Great place to work out. Staff is nice and helpful. Huge shout out to one of the employees (Destiny). This girl is so welcoming! i always appreciate employees that make you feel welcomed. read more

Honestly, the gym is clean and if there's equipment not functional , then it gets fixed soon. The lockers are clean. Most days. It's a chill vibe gym. My only concern is people who work out are always utilizing their cell phones. I'm not talking people recording their workouts. I'm talking about people texting while on a station and I see that multiple times throughout the week honestly is time consuming that's the only thing I don't like, but I know that's in every gym. read more

Horrible customer service! they make it hard to cancel and give you the run around so you won't cancel and then lie about fees with before this and that bs and when you call to get some help they hang up on you after telling you that it ain't their job they can't help to come speak to the manager. read more

Frankey! You are amazing, I was extremely hesitate to begin this journey but you gave so much confidence and reassurance that i'm beyond pumped up. I HIGHLY recommend her. Whomever reads this GO SEE FRANKEY! read more

Had the best time at fitness 19 and the best workout all thanks to Nigel and Emily at the front desk!

I've been coming to this gym for about 5 years now and Issa and Adrian are always so welcoming. It really motivates you and enhances the atmosphere when you have such enthusiastic employees. Only downside is the lack of air conditions. It hasn't worked in about 2 years and it's like a sauna of hot breath in there. I would hope that they would at least get some fans to circulate the air but it hasn't happened yet. Other than that the gym is great and has everything you'd need for a great workout. read more

Fitness 19 - Gyms Near Me - West Covina, California

Twice, I've waited over 20 minutes for an equipment that a trainer and their client was on. I wouldn't complain if they were actually working out but most of the time they're talking and only do one or two sets. These two instances aren't the only times - I'm a regular gym goer and others have told me that once they see these two individuals - they don't even consider the equipment available for the entire duration of their session. I feel other trainers are respectful of the gym space and let those waiting know how much longer but not this trainer or client. read more

always a great experience and time here! i lov this location especially because the plaza is already so busy and full of life -- parking's a hit or miss; sometimes the gym is super empty or really busy depending on the day/ time. nice staff :-) read more

Gym is great and the people are great as well. Wonderful environment and great gym to get anything you need done. The only reason my rating is so low, is because of the horrible selection of music. I come in here and I start to think of an ex I never had that broke my heart. I walk in and my pump literally leaves my body as soon as I hear such low vibrational music. I would expect a gym to have upbeat music to get me going, this gyms music just makes me want to walk out because it's so slow and sad. I don't even hear pop, I only hear music that puts my head in a low mood. I'm not the only one who speaks this, but many others feel this way about this gym too. If you want a gym that makes actually want to workout, this isn't the one for you. read more