If I could give zero stars I would. the Front staff is rude and unhelpful.They wouldn't let me…read morespeak to the provider when trying to tell me I would need to spend a whole other 90 dollars to get a better prescription. genuinely annoying experience.

I went there this morning to get a rapid COVID-19 test the staff was outstanding very caring…read moreconsiderate and very knowledgeable if you need a rapid test and wanted to be treated with respect this is the place to go I highly recommend and thank the staff at this location.

Whew! I should've read the reviews before I chose this place. Had a great experience at another…read morecare spot so I figured I'd pop into this one on a Wednesday at 8am when they first opened. There were 2 people ahead of me and I didn't end up being seen until after 9am. Insanity! The facility is nice and clean and the staff is nice but they're clearly verrrry slow. Unless you have time to waste, pick another provider!

I made an appointment to be seen at 11:30 over 30 minutes later and Im still sitting in the waiting…read moreroom waiting for someone to call me back. The nurse I would assume rather than doing her job she prefers to sit there and gossip with the receptionist. I mean what else can you really expect from a location with a rating of 1.7?

Let me start by saying, I had an extremely positive experience with Dr. Maldonado at this facility…read more She was patient, kind, understanding, professional and had great bedside manner. My 2 star review relates to my experience with the front desk staff - a man by the name of Dennis. Dennis was rude, unprofessional and during my visit, confronted Dr. Maldonado in an aggressive and threatening manner which created a hostile environment for me, the patient as well as the doctor. As fate would have it, the boss, Mr. Aponte, also witnessed part of this incident. I provided a written statement but haven't heard anything back from Advent Health. I hope they addressed this employees behavior because no one should be subjected to that especially in a patient care facility.

Negative Feedback…read more Our experience at AdventHealth Centra Care - Conway was extremely disappointing and left us with serious concerns regarding the quality of the medical evaluation my child received. We returned from Cuba six days ago, a country where dengue is endemic, particularly during this time of the year. Two days after returning, my child developed fever, malaise, and severe retro-orbital pain (pain behind the eyes). On the day of our visit, he also experienced spontaneous epistaxis (nose bleeding), raising our concern for dengue or another travel-related viral illness. We carefully explained the recent travel history and all of his symptoms to APRN Maldonado. Despite this, dengue did not appear to be seriously considered in the differential diagnosis. We were told that my child did not have dengue because "the mosquitoes were not infected," an explanation that did not address either the epidemiological exposure or the clinical presentation. Additionally, the medical assistant asked whether my child had been vaccinated against dengue, which further diminished our confidence in the team's familiarity with this disease. The only diagnostic tests performed were COVID-19 and influenza tests, despite my child having no respiratory symptoms whatsoever to suggest either infection. As expected, both test results were negative. No effort was made to investigate illnesses that were actually consistent with his history and symptoms. No basic laboratory work, such as a complete blood count (CBC)--one of the initial tests commonly used in the evaluation of suspected dengue--was ordered or even discussed. My child was also prescribed amoxicillin, despite no documented evidence of a bacterial infection and no clinical findings supporting antibiotic therapy. Prescribing antibiotics without an appropriate clinical indication is inconsistent with evidence-based practice and the principles of antimicrobial stewardship. To be fair, APRN Maldonado did advise us to seek care in the emergency department if the fever persisted, the headache worsened, or the symptoms failed to improve. However, at the time of the visit, my child had already experienced persistent fever for two days without improvement, in addition to a recent return from a dengue-endemic region and symptoms compatible with dengue. Given this presentation, I believe a more thorough evaluation or immediate referral to an emergency department for appropriate laboratory testing would have been more appropriate. My primary concern is not that dengue was not diagnosed during the visit. My concern is that the travel history, epidemiological risk, and clinical presentation did not appear to be appropriately integrated into the medical decision-making process. Instead, the evaluation seemed to rely on routine testing and empiric antibiotic treatment that lacked clear clinical support. I hope this feedback encourages additional education in travel medicine, recognition of arboviral diseases such as dengue, evidence-based diagnostic evaluation, and responsible antibiotic prescribing, so that future patients presenting with similar histories receive a more comprehensive and clinically appropriate assessment. This feedback is provided by a foreign-trained physician with more than 20 years of experience in healthcare, currently practicing in the United States as a Registered Nurse (RN), Certified Professional Coder (CPC), and Certified Risk Adjustment Coder (CRC). It is offered respectfully, with the goal of improving patient care and promoting evidence-based clinical practice.

My son and I were both sick, of course on a Saturday, and needed to be examined. I was able to…read moreconveniently make an appointment online, which cut our wait to about 10 minutes. The nurse and PA were in our exam room within 10 minutes total. The PA was attentive and gave us thorough exams, while listening to all of my concerns and questions. She treated us appropriately, sent in our prescriptions right away, and had us feeling almost 100% within a few days.

I arrived on a Friday night an hour before closing. I walked in and they asked for my insurance and…read morethen proceeded to tell me they didn't take my insurance so they couldn't help me. What kind of urgent care won't take patients? What if I was having a heart attack? I feel duped.

This place is a gem! The doctor and staff is very friendly and thorough. I like there's a pharmacy…read moreconnected so it's a one stop shop.

From the time you enter the office the staff is smiling and friendly. Valentina is full of energy…read moreand enthusiasm and is very funny. This is not just an urgent care, they also see veterans for the C&P exams. It's big deal to get a contract from the VA to take care of veterans and this place understands that. Nurse Practitioner Ramsey is very direct, detailed and knowledgeable. She focuses on the facts and won't waste time. If you're looking for fair and unbiased medical treatment, then come to this clinic.

Could have done what i ask them to do since it was a pre existing condition that i have have for…read moredecades and knew what would alleviate the pain i was in, instead i payed 70$ to get an antibiotic script.

I went to 09 South Semoran Blvd, Orlando, FL 32807-4334 because I had been experiencing…read morepostmenopausal bleeding for two weeks, and the last two days were very heavy. Honestly, the care was very disappointing. I was not evaluated or even asked questions about my symptoms. They didn't even check my blood pressure or vital signs. Basically, I was just told to see a gynecologist and go to the ER if the bleeding got worse. Very unprofessional experience, and I would not recommend this place.

I was treated at Guidewell yesterday. From the minute you walk in the door you know that you are in…read morea professional, medical facility, dedicated to patient care. From a blood draw, to a CT scan, to an informative and thoughtful consultation with the Dr.; my experience was exceptional. So much so, that I studied their website today and learned that their emphasis is on patient care as opposed to simple profit and it shows. If you need emergency care begin your journey at GuideWell, you will not be disappointed. Lisa Bricker

Because we had visited Guidewell before & had made an appointment, we thought this would be…read moreefficient. Wrong. The visit took almost 3 hours. Only one provider was seeing patients. By the time we were discharged with a diagnosis of an UTI, the CVS pharmacy had closed. His UTI could not be treated until the next day. Time is critical. I don't know what we could have done differently.

I brought my newborn to get a routine check and they didn't want to check her because she doesn't…read morehave her S.S but the should check her with my wife insurance and they ask for 100 dollars to check on my baby.

The new office is spacious and had plenty of exam rooms and waiting area space…read more The office staff is bilingual English and Spanish. They also have an attached walk-in clinic that operates separately and has hours in the afternoon and evening and weekends.

DO NOT GO HERE FOR DOT CARD!!!!…read more This is the absolute worst place to get a DOT medical card. The blood pressure machine is dangerously inaccurate. The nurse, doctor and front staff do not communicate. They test blood pressure when your bladder is full. They stick you in a tiny exam room for 30+ minutes to wait for the provider to finish the exam without any explanationand treat you like livestock. This is by far the absolute worst experience I've ever had getting a dot card in my life. I left after waiting a ridiculous amount of time in the tiny cramped room. I feel scammed, and I'm sure there will be a very unprofessional reply to this review as there are to others. DO NOT GO HERE FOR DOT CARD!!!!

Beware! I brought a…read morefamily member here for an immigration appointment, and despite calling multiple times beforehand, we were never informed about additional costs for the visit. 1. Upon arrival, we were told there would be an extra fee for labs, or we could choose to handle them on our own. This critical information should have been communicated beforehand, especially since other clinics we contacted offered the same pricing but included the labs. The only reason we chose this clinic was the availability for walk-in. 2. My family member was unwell during the visit, and when I asked the doctor to examine her, I was told it would require a separate appointment (additional cost). All they did was check her vitals and provide a lab slip--nothing else. After leaving, I emailed the address they provided (on 11/22/2024) to ask about their refund policy since we decided not to proceed with labs or have them complete the paperwork. As of today, I have not received any response. I hope someone sees this review and provides clarification and take into consideration that only 1/2 the service was delivered. Save your time and money! For those navigating the immigration process, resources are often limited. It's disheartening that a clinic approved as a civil surgeon would take advantage of this situation through unclear processes and unnecessary fees. This lack of transparency and disregard for patients' well-being is unacceptable.

They always give good care The doctors @nd nurses are very…read morecourteous and concerned about you getting the right medication

MALPRACTICE : Dr. Robert Lopez missed what I now know to be an obvious shingles presentation -…read moreExcruciating nerve pain and a blistering rash forming on one side. He said I pulled a muscle, prescribed an NSAID, and told me I need to be more careful lifting weights and using heating pads. Within 12 hours i called back and was refused a follow up appointment, told I needed to "trust his treatment plan" and within 24 hours, the blisters had spread across the left side of my abdomen. This was in October - it is July and I still have severe chronic nerve pain and horrible scarring from receiving antivirals too late. I had hoped to handle the situation amicably with the company back when it happened but he denied all accountability and I was refused any apology or compensation.