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    Google Store Chelsea

    Google Store Chelsea

    (25 reviews)

    Meatpacking District, Chelsea

    Went to the store to purchase two Pixel 10s to replace our Pixel 8s. We were assisted by Mirella…read more We had researched what phone features and price we wanted and gave her the information. We had the phones we wanted (with cases) and all information moved from our old phones to the new phones in less than 40 minutes. A pleasant and very helpful staff.

    SCAMMER WARNING! This store is beyond awful. They are true scammers. Purchased a phone on 2/5 and…read morewhen I got to T-Mobile to activate it, it was cracked. Took it back to the store and some "manager" claimed that the only choice I had was to make an insurance claim and get it repaired. When I went to make the claim, they told me only advanced replacement was possible. They sent me a refurbished phone; they refuse to refund something that came to them broken thus sold to me and now they are threatening to close my account if I involve the credit card company. Folks, this Google Store has scammed me out of $1700. I am shocked and appalled at the level of customer service that I was given, and they should be even more ashamed that the "manager" refused a customer satisfaction incident. I used to be as fan of those products, but I can understand how they are in last place. I know this will do nothing because the whole customer service structure from the store to the phone is horrible but hey maybe if I can prevent someone else from going through this, then I maybe I won. This store is flat out horrible. Horrible customer service. Cost me a ton of money and still did nothing to help.

    3DRose - custommerchandise - Updated May 2026

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