When we called on Friday with a fridge full of spoiled food due to its gradual (unnoticed) warming…read morewhile the freezer worked perfectly, Benson Refrigeration & Appliance techs were pretty sure they knew the problem. Two techs stopped by later that afternoon to check it out and start the required de-icing procedure. We turned off both the fridge and the freezer and let the unit de-ice over the weekend with all three doors open and the inside back wall and fan removed. The techs called and came out Monday am to verify the unit was now cooling properly, put the unit back together, and explain how to limit the recurrence of icing. They completed the job successfully in less than 30 minutes. We happily paid the bill of $60 to the knowledgeable, courteous, and professional young men who represented their company admirably. We would definitely call Benson Refrigeration & Appliance again if we need to and recommend their services without reservation.

Hello, We live in…read moreSt. David/Benson az. for 20+ years and buy always our appliances from this company. They never ever let us down, they always help us when needed and they have a super service. NO worries, NO complains!!

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

First of all I'd like to reiterate that supporting local businesses is key to a communities success…read moreand economy. Yes prices may be higher, what sets them apart is community and quality/warranty. I had another service call come out for an appliance I bought from a box store. The owner himself came out with another employee and I am very thankful that he explained the trouble, the estimated time to get part and then the estimated time to fix the issue. People. Supply chains are LOW on parts and "new". Trying to find quality workers apparently is low as well for this area. So provide understanding.

Bought a washing machine from this hellhole. As soon as it wS installed it kept blowing fuses. We…read morecalled, receptionist Saud the "owner" would call back. Never did. Several days later the machine stayed on And on and on It wouldn't stop filling with water Flooding our home. More calls to kg and same receptionist said "the owner " would call back. Never did. So today the machine was loaded up and taken back to the store. The owner now says they dint do refunds even on faulty appliances. I guess now , due to their horrible le business practices and horrible customer service, we will see you in small claims court fir the cost of a washing machine AND the cost to clean up the flood in the house. Something that could have been handled with a simple call back.

Al's always responds promptly and has consistently taken excellent care of the appliances in my…read morehome. When I thought I needed a new fridge, they came out, repaired it, and saved me from spending thousands on a replacement.

Called Thursday morning and got answering service who said they would have them call me. Actually…read morewhen I called I didn't get and answer but sortly recieved a text. Now it's almost noon on Friday and nothing. Don't waste your time.

This is an impressive company. Everything they said they would do was done and done exactly when…read morethey said it would be. from sales to delivery everything went great! I would definitely recommend using them!!

some years ago, my senior parents paid to have delivery and installation, the water dispenser line…read moreflooded the kitchen and ruined the flooring. Christies said the problem was a wrong valve in the line. one would assume that the installer would have refused to install it but no. they took absolutely no responsibility. Now my senior friend bought a top of the line GE washer dryer and after just barely 3 years the washer will not empty and goes out of line way to easy, The service man explained replacing the circuit board would cost more than buying a new washer....If you look at the reviews a ton of other people are having to replace this washer after 2-3 years....that is ridicules . Never again will I or anyone I can discourage will we shop here.

The girl that helped us find an electric dryer was super helpful and helped us all the way to the…read moreend of the transaction and was negotiable on the price! Definitely recommend

I will start by saying the gentleman was very nice and helpful. However, the two starts is because…read morethe young lady who was working the register seemed like I was more of a bother to her. She seemed like she did not want to sell me the item until the gentleman who work there said yes, sell it. There is a language barrier. The price for the product was okay. She also seemed to be upset that I was using my debit card. I don't think I will shop there again because of the rude lady.​

We need two bathroom lights over the new mirrors we have coming…read more Here they are were on sale and in stock. 3-5 days , free shipping. This will work Give me two Thanks to Leonard For patient assistance.

If I could give zero stars I would and I urge you to avoid FergusonHome Tucson at all costs. My…read morehusband and I are planning to do a major kitchen renovation. I contacted FergusonHome in Tucson and spoke with sales representative Lindsey Peterson. At first I thought that she was quite helpful, but then I realized that she was disingenuous (at best) in her communications. For example, she told me that there would be no shipping charge for the delivery of our two cast iron sinks. I was delighted and thought that because we were ordering so many products from them that the shipping was simply included. However, that was not the true or complete story. I later learned that Ms. Peterson did not disclose to me that there might be an option of "white glove" delivery service in my area, which meant that while there would be a shipping charge, my heavy sinks would be delivered into my garage and not left at the end of our long driveway. Considering that my husband and I are of retirement age and we live in a relatively rural part of Arizona, this information should have been made clear to me. Her suggestion that we find friends to help us move them was outrageous. And even if delivery into our garage were not an option, she should have described and disclosed this information from the beginning. The story gets worse. To further complicate matters, Ms. Peterson told me that the Delta faucets that they offer have different (superior) components than the Delta faucets that are offered by the box stores. She told me that, for example, the Home Depot offers lower prices because the quality of their products is inferior (i.e. made of plastic and not steel.) Since I have used Delta faucets for many years, I called Delta directly and was told that 1. This is patently untrue and 2. Coincidentally, places like Ferguson (the Delta agent mentioned their name specifically) often make this assertion which is simply untrue. When I questioned Ms. Peterson about it she was unable to offer a rational explanation for the tall tale that she told me. When I asked to speak with a manager about it, I was connected to Kendrick Peters. He told me that "they can only go by the information that is given to them." I made it quite clear that I was willing to pay a little extra in order to get assistance and service from Ferguson, but I did not want to be misled or straight out lied to. Following that, I came into the showroom to look at drawer pulls and knobs and the sales clerk on the floor at the time (a man, I did not get his name) told me that "only OCD people would see a difference between champagne bronze (which is what I wanted) and their brush gold products." I was completely offended by that for countless reasons. I would have preferred that he tell me that they do not sell champagne bronze products at all. I cancelled my complete order and then had to persistently call and email them in order to get my refund. It took over a month for them to issue my credits. In short, the staff at FergusonHome Tucson only want to make a quick sale, are uneducated about their products and services, and, quite frankly, lack adequate training and social skills. May I suggest to Mr. Peters that he find a way to refrain from using the word "like" three times in every sentence that he speaks. And don't tell me "Gotcha" like I am a teenager. My recommendation to everyone here reading this is to go to a different showroom in Tucson. DO NOT USE FERGUSON HOME FOR ANY OF YOUR RENOVATION NEEDS. NEVER EVER.

Tucson Appliance Company provided service and value that I would not have gotten anywhere else. I…read morerecently purchased a refrigerator and a dishwasher. The prices were truly competitive on new GE appliances. What was the most impressive was my after installation service. I had two hiccups after my dishwasher was installed. The team at Tucson Appliance went above and beyond to help me get everything up and running properly. They were very responsive, kind, and professional. I have also purchased a washer and dryer from Tucson Appliance Company and I will always use them.

I am a teacher at an alternative school, and our teachers had been using an old refrigerator that…read moreneeded to be replaced. I reached out to Tucson Appliance to ask if they would consider donating one to our school. They responded the very same day with the wonderful news that they would donate a brand-new refrigerator. The very next day, it was delivered to our school. Their generosity, kindness, and outstanding customer service made a real difference for our teachers. We are incredibly grateful to Tucson Appliance for supporting our school and giving back to the community. I highly recommend them! They deserve 5 stars

Terrible service. Horrible customer service when called to discuss late tree delivery. They would…read morenot refund us and would not do anything to help us. Do not order from them ever!

Zero stars is too high. Late morning a couple of days ago. Bought some lumber, loaded it on my…read moreflatbed in the designated area, courteously helped by a Home Depot employee. I prepared to secure it. A gentleman in front of me had a load on a fork lift pull out of the store so I voluntarily backed up to give them plenty of room to load his pickup truck. The customer, in Spanish, which I don't understand, in a disrespectful, demeaning tone of voice and dismissive body language that I do understand, wasn't satisfied. He acted "entitled", pulled his vehicle out of the loading area and a woman HD employee informed me I could not secure the load there and had to leave the loading area to secure my lumber, which I did. The forklift operator loaded the pickup truck when the gentleman returned to the shade, he did not move the vehicle once it was loaded but went back into the store. He left it there, unoccupied. Nobody made him move, either. I was still there. Watched it all. Brazen. In my face. From customer and employees alike. It was 96-degrees when I returned to my house around noon. He was from Sonora. I'm white. The employees were all Mexican as far as I could tell, including the gentleman who initially helped me. I left. Didn't cause a scene. Called the manager, explained the situation to her, she told me she'd get back to me, but never said when. Still waiting. Day three. I tried to locate the area manager on the internet. Found a name, no contact information. Tried the corporate web site. No directory, just pictures of happy, wonderful, Home Depot senior managers. So, here's my analysis and position moving forward. I formed an extremely negative inference based on the observed conduct and my follow-up experience. This was passive-aggressive racist bullshit and I won't tolerate it again. I have better things to do with my time than have to deal with this nonsense, but if I must, I must. Next time and every time from this day forward there will be a confrontation and if I have to call Nogales PD to act as interpreter and keep the peace, that's what I'm going to do. I hope it's seńor Sonora. Who the eff does he think he is? It's not like there are other options here. They put Foxworth-Galbraith out of business. Lowes is in Tucson or Sierra Vista. Home Depot knows there's no competition. Have a quality day, Home Depot Nogales, Arizona.