Ok usually I do these reviews on Weedmaps , however this place is worth a yelp …read more I finally stopped by The Sanctuary with my husband, and honestly, I knew I was going to like the place before I even walked through the door. As we were heading inside, I passed a girl coming out who looked so much like Billie Eilish that my brain completely short-circuited and I accidentally called her "Billie Eyelash." Thankfully, she knew exactly what I meant and laughed about it. That little interaction pretty much set the tone for the whole visit: good vibes, friendly people, and nobody taking themselves too seriously. Once inside, the experience only got better. As a first-time customer, I was able to take advantage of the new customer discount, which is always appreciated. More importantly, the staff actually took the time to help me figure out what I wanted. I wasn't looking for someone to point at the most expensive thing on the shelf and send me on my way. I had questions, I explained what I normally buy, and the budtender took the time to walk me through options that actually fit what I was looking for. Shoutout to AK, who was incredibly patient and helpful while my husband and I stood there trying to make decisions. I even managed to get what might be the most studious-looking photo ever taken of a budtender. The man looked like he was preparing a dissertation on flower selection. I ended up picking up some flower and a pre-roll, and I left feeling like I got exactly what I came for instead of settling for whatever happened to be on special that day. What stood out most to me, though, was the atmosphere. Everybody working there had their own personality. You'd see someone covered in tattoos helping a customer on one side, someone else who looked like they should be coaching a high school sports team on the other, and another person who looked like their mom's life goal was making sure they stayed focused on school. Somehow it all worked perfectly. The staff was a mix of completely different people, but everybody was welcoming, knowledgeable, and easy to talk to. That's the kind of place I enjoy coming back to. It felt comfortable, not intimidating, and definitely not pretentious. The Sanctuary is also dangerously close to my house, which means they may have accidentally gained a regular customer. Great service, great atmosphere, helpful staff, and a genuinely welcoming vibe. Sometimes you walk into a business and immediately feel like you belong there. This was one of those places. And at the end of the day, it's kind of funny that a bunch of completely different people can come together over one common interest. That's exactly the energy this place has. And I hope no one took any disrespect for my version of my first introduction because I mean everything with the most sincerity and love .

I was seriously disappointed by my experience! When I got there... I was a new customer. They were…read morehaving issues with their system... for checking people in. They needed to scan my ID. It kept formatting in a way that wouldn't scan. After the 9th or 10th try it worked. I wasn't stressing off of it. The gal at the front desk was nice and trying her best. They weren't busy and ai wasn't in a rush. Yet, when I found out they don't carry the Stiiizy gummies. I was like... that sucks but oh well. I would have tried another but all of their gummies were $25.00!!! I pay like $12.00!!! I get the same amount and the same concentration. They are to help me sleep. I was going to buy $60.00 worth. Which at Stiiizy, would be like 6 bags! Which would have 10 in each baggy. Not here! It would have only been 2 packages and a total of 20 pieces. Not worth the price. My friend bought a bunch of stuff. It wasn't till we were about 15 minutes away. That I realized that I left my ID. No one on staff said anything!!! Yet, they clearly had to know. They didn't call me and let me know. By that time they were closed. It wasn't till the next day. When I called them and they checked. Thank GOD they had it! Not that it was in question but who knows. The most frustrating thing was... I called and got put on hold for 8 minutes!!! (This was the manger's line!) I don't think they were coming back on the phone. I called back and got a lady this time. She was not friendly at all and rude!!! Which is surprising since the staff there are so friendly! I guess management doesn't believe in good customer service!?!? On top of that all. When I went to pick up the ID. There was no apology! Nothing!!! Oh and they had easily 50 to a 100 IDs stuffed in this container. Like an old tin money container. Like you use at a garage sale. To hold all the money! I bet they haven't reached out to any of those customers!!! Which is really bad customer service and retention! If you are missing your ID and have gone here. They may have it!!?!? I am not ever going here again!

Great prices and selection. Service with a smile. Very knowledgeable and friendly staffread more

All of thee above always great service from the time you walk in the door everyone is very nice…read moreand helpful and knowledgeable and it's sooooooo beautiful and clean inside I love it at Valley Health and definitely recommend

Selena was so fast and such a great delivery person, so nice. Thank you NorCal Holistics!read more

I had to give 1 star they absolutely suck. I order at 3 they stopped delivering at 2. The past…read more4-5 Orders they have refused to deliver on a weekend when I placed order at 4. They suck. They don't like coming to Auburn then take your name off the list of deliveries. DON'T ORDER FROM THEM IF YOU WANT DELIVERY

This Kolas is the BEST in town! I always come to this one no matter where I am. Customer service is…read morealways A-1! I'm never waiting long if I even have to wait at all! Wispy is one of the tenders that KNOWS HIS STUFF! He's able to answer any question and gives great suggestions! Korina is always so kind and willing to help me find what I need. My two favorites to check in with! Definitely recommend this shop and they always have deal!

So I will preference this review on the fact that I have been to a lot of weed dispensaries in my…read moretime. My age is irrelevant, but I am older then 98% of the employees at any of these dispensaries. So today I needed some smoke. I happen to notice KOLAS had a specific brand of flower I like for a little cheaper then my normal dispensary, and they were 4 miles closer. So at the price of gas I gave them a chance. First off, When you walk in you feel like your in a 90's flashback underground weed store. There is a small room maybe 12x12 with one guy behind a computer, who by the way is super rude!! there's 8 chairs with 10 people waiting. They stack your drivers license up like dominos and then you sit and wait, and wait, and wait. They only allow 2 or 3 in at a time. Once you get thru the door your in a U shaped room where everything is behind the counter, no touching, no looking ahead of time, you want to see something you ask and they hand it to you to look at. ONE at a time, UGH! No other dispensary is like this, period. No wonder there backed up takes someone 20 minutes to pick a product. There are no prices displayed you have to ask about EVERYTHING. They really need to get with the times, sitting or standing for 10 to 15 minutes to get in a room to buy your product is ridiculous!! I will never comeback that's for sure. Try Perfect Union 100 times better, hands down

Can't find location. Followed map and cannot find it. Where is it located. I keep running up on…read morebanks and grocery stores.

Pot King's has the best selection of exotic weed. They have a bunch of exclusives nobody in the…read morearea has and it's quick easy delivery.

The service was great as were the deals and the person helping us graciously…read more If all the world was like her the WHOLE world would be as PEACE now.

Terrible customer service. Especially from management…read more They had a deal on their website for Bogo on emerald bay. When I come in they said it's an error and I need to go to Arden or call the call center. When I asked for the number or if they can help, their so called "manager" did absolutely nothing and said he doesn't have their number and can't contact them. Absolutely no help. Especially when they are the ones showing deals but not honoring them. Very shady place. I'll never go back.

I'm here to give kudos to Reggie. Found me good shite and…read moretailored to my budget and separated my stuff. Hi 5 and fist bump. Yall have a competent and freindly man. Thanx Reggie! PS your entry crew good ppl too. Boomer out.

Coming into the store everyone is always cheerful! They have a lot to choose from and daily deals…read more On top of the deals, they have a reward system and you can collect credit.

Wow. What an amazing experience. An hour ago I was not even a customer....and now my order has been…read moredelivered! Kudos especial to them for driving way out in the woods to deliver! I will never go anywhere else. So happy I found them Loved the selection and price

Bian is extremely knowledgeable. And very willing to share information to help decide what…read moreproducts are right for you 5 stars

Great place 2 get what u need. We like 2 order online & pick it up. Plenty of gummies 2 choose…read morefrom. Everytime, including this time, fantastic service!!!! The girl that was @ the pick up window had the same date of birth as my daughter. Some can b pricey, others can b a decent price. I highly suggest u look @ their website 2 see what kind of inventory they have!!!

I like most of the workers but besides that seems like there's always at least one rude/ lukewarm…read morebad vibe person. They either seem to feel reluctant about helping you or they do the absolute bare minimum, in which case I'm usually having to answer my own questions on the spot while feeling rushed. In all the times going here maybe one time I got a budtender who did her best to find me the right strain. Besides that the vibe is always come in then gtfo. Whoevers in charge clearly just let's whatever fly far as just being an overall jack***