Zeb & his crew really deserve a 5-Star rating. They went over and above figuring out and fixing a…read moreslab leak. A consultant they called in with diagnostic equipment has done diagnostics for 40 years. In that time frame our leak was due to bizarre circumstances he'd only encountered (counting ours) 4 times. His diagnosis enabled Chris to effect the repair quickly and beautifully. Thanks guys!

Absolutely amazing service!! I called because of the great…read morereviews and sure enough everything aligned. They had amazing customer service, Cameron came out to take a look at my issue and resolved it right away. Great customer service from both parties and they are very honest. Definitely a plumbing company that I would highly recommend. They are not out to get you for your money, they are very honest. I am so grateful I found a company I can count on for my plumbing needs.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I reached out for a quote for 2 water heater replacements. My estimates came in at 4500- 5800 for…read moreboth. Here is their response. Okay great. With permits I can replace 2 for you with new shut off valves and lines with permits for $11,000. This includes 2 new units all installed with a 1 year warranty on workmanship and a 6 year manufacture warranty. When do you need these installed?

Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

Prices are insane! Just wanted a septic tank for a three bedroom home and somehow they tried to…read moresell two septic tanks for $20k . Absolutely waste of time. The inspector was nice but once he brought his supervisor/manager involved to try & finish the sale- he suddenly up charged everything. It wasn't The "manager" refused to leave and sat in his car to make a quote even though we said we didn't want to move forward.

we called roto rooter about our toilet being clogged…read more they told us it was a free estimate. after he inspected the toilet, he advised us that we needed a new toilet then he charged us $200. which we paid. then he got our permission to go out and buy a new toilet before we knew it, after everything was said, and done, then we owed another $325.00 the receipt didn't even explain what all the different chargers were to equal this amount of money. first, we paid $200, then later it was another $325, without anything being itemized on the invoice. we have no idea of the type of toilet he bought, or any other expenses that were incurred i believe that we totally overpaid for the services, and got taken advantage of. we would greatly appreciate getting some of our money refunded back to us, for the lack of communication, and no breakdown of the different costs on the invoice.

Price ridiculous for 1 hr job. An estimate was not given…read moreprior to the work done he gave me work order and estimate to sign after job was done. He was a nice enough guy and did a good enough job. But I wonder if I hadn't been an elderly lady. If it would have been $586 to replace 1 handle on the spicket and a small piece of pvc. He was at my property, a total of 1 hour 10 minutes. Spoke with the management and they didn't seem to be concerned this was more than my cardiologist charges

My technician Aldolpho was very knowledgeable, professional and polite. I would recommend this…read morecompany.

Like most service companies, this place grossly overcharges for services rendered, so this review…read moreisn't about that, it's about their aggressive sales tactics. Any company that pressures clients into making quick purchases using the "that price is good for today only" gimmick doesn't get my business. The technician that came to my home actually told me they don't need my business and then proceeded to tell me he makes 200K / year, with their sales folks making 300-400K/year. Their prices are so overinflated they can discount services by 50% and still make money. Let that sink in.

Tad is the only plumber I trust. He and Gus resolved my shower issues. Tad is someone I would…read moreturn to with no questions asked. My wife and I are very impressed with Tad and Gus (tile man). Don't hesitate to call TMS!!!!

Our tankless water heater went out. I called TMS Plumbing and through our communication I was told…read morethey could come out and check it. I asked how much, and was told the service was free. No charge. So Tad came out Friday and the heater was shot. Once he took the cover off I could see the water spewing on the inside when we turned the water to hot. The water damaged the copper and materials inside. We needed a new one. He provided the option for 2 kinds of tankless heaters. We chose the bigger one that has a 10 year warranty and a free flush after a year. We didn't know the heaters needed to be flushed every so often. He explained that the build up from the water can do what was done to ours. Tad installed the new water heater and it's working perfectly. Thank you TMS Plumbing! You came out and did exactly what we expected from the service. You shared knowledgeable information for us in order to maintain our new tankless water heater. Tad was very patient, helpful and nice. For all these reason I WOULD recommend TMS Plumbing for your plumbing needs.

A representative from Hesperia Water District came to the house to say our meter was running…read morenonstop. We did troubleshooting wherever we could by shutting off water to the house, the toilets, the irrigation system....everything. We called one plumbing company but they said we needed leak detection which they didn't offer, so we zeroed in on Olson Plumbing and Leak Detection. Their website said there was no charge for leak detection, so we figured we couldn't lose. Not only were the two brothers Cody and Jeff at our house within 40 minutes, but they spent two hours searching every tap, wall, and pipe....to no avail. They finally started checking water pressure at hose bibs because there were no leaks to be found and lo and behold, one was registering 130+ psi which pinpointed a blown pressure regulator. The two brothers kept assuring us that they wouldn't quit until they'd diagnosed our problem and they weren't kidding. They got the city's water meter to quit spinning and we got a professional repair without having to even pay for all their diagnostic work. Since they'd scoured our house from top to bottom looking for leaks, we're now making plans for a bathtub to shower conversion since they do work like that too. Prompt, friendly, tenacious, knowledgeable, and professional, these brothers are our plumbers for life! I spent 45 minutes on hold waiting for Hesperia Water District to tell us how they knew there was a problem at the house, and I was told it was because our water bill was so high. The next day our 2 month water bill posted in email.....$5,000! You read it right FIVE THOUSAND dollars. Water is liquid gold in the High Desert. Now we throw ourselves on the mercy of the City of Hesperia regarding the bill and hope the bulk of the water trickled back into the aquifer.

They are absolute scammers. They quoted me on a price. Then saw it was a quarter of the job that…read moreneeded to be done. When I walked by the door I heard him say... " I am still gonna charge him the same." Then laughed. When I asked him why he kept it the same price. He said because I saved you money and then up charged me 300.00 for not paying in cash. When he never said there was gonna be a up charge. Then told me to turn on the water in 10 min that it would work. Well no it didn't. Then I called him to let him know. Then he said well am busy. So I'll be back tomorrow and that's a different charge. Got me for another 500.00 I never felt so ripped off. Or heard of the plumber leaving before the job is done. Worst summers ever.

Impressive. Bradley arrived when I was told he would. When…read moreI showed him the issue with the water heater & wall, he didn't even blink. Just confirmed what he anticipated the repair would require, without being patronizing I might add, the got started. Bradley was efficient, professional, polite & personable. The repairs were completed without an fuss or excuses. When repairs were done, he then inspected the system to be sure it was working properly. To top it off, he cleaned up the work area so you can't tell anyone had been there. I am so pleased and thankful for your time and expertise!!! Thank you Bradley!! Thank you Hitt Plumbing!!

Bradlee is to be commend he does excellent work very sufficiently, he's knowledgeable and very…read more Bradlee deserves a 10+ Thank you very much for your excellent services