I am so disappointed in Micheal and his work. I would not recommend Andy single females using this…read morecompany for any work. I have been using my plumbing services for several jobs from backflow to plumbing issues. He is normally on time and comes when he says that he will show. I have been using this plumbing services for a few years and never put it together that he was sabbotaging my backflow system for several years. I have had to pay him several times to fix a busted backflow after the winter ends. Last year he pretty much guaranted me that my backflow would not burst because he shut it down properly. Before summer got to hot I contacted Micheal Young "My plumbing company" to complete the yearly inspection. He told me that I would be the first on his list to get my backflow inspected. He never showed up after several text in asking him to complete that inspection. He finally answered a phone call and stated that he had a big job that he was trying to complete and he would get to me before he went out to do the big job or after hours once he finished work for that day. I told him I would prefer to get it completed before he went to his big job. He never showed up. I texted, I called and never received a response. This was in April. This is now August and my system was still down and I was having to use water hoses to try and keep my yard from dying. I finally called City of Killeen and received a list of backflow companies and had one company to come out to only show me that my whole backflow PVC system was busted along with the bell. After having to pay $303.46 to have my system repaired I contacted Micheal to let him know that I had to have my system repaired due to the PVC and the Bell needing replacement. I felt he should share in that cost since he lied about coming to fix the system and not properly securing the system. Through his text he asked me if I was sure that I used his company and not Micheal Dial from A&D? I would think I would know who I used if I have your services locked in my phone. After sending him pictures of my backflow system he finally sent a text stating that he was the one who fixed my system and completed my test inspection last year. He asked for an invoice receipt from the company that repaired the system. I sent it. He then says they did not stated what they repaired when in fact they stated exactly what they repaired on their invoice. I sent him pictures of the broken PVC in my trash can along with the repaired backflow system. Micheal wanted to continue text conversation after stating that he was headed to another job yesterday morning. Being a plumber this dude stated " I'm just trying to understand how it busted like die to freezing do the was pressure or an impact Etc?" these are his words exactly. I finally was feed up with his skating around through text instead of being a professional and taking time to call to resolve the issue and told him through text that I want my reimbursement since he guaranteed by mouth that I would not have to fix my back flow again. His question 'so now you're going to claim I did an incomplete job". I told him no to keep texting me these bs conversations. Just send me my money. He then tries to use this as an insult and states "I hope you don't think your going to get anything out of me talking to me that way". This man has stood in my acctic and literally cursed his son out so loud that I could hear it in my home. This company is unprofessional and unaccountable for his mistakes. Be mindful, if you do use this company because he will try to use his home issues for sympathy.

On Aug 4 I contacted Mike @ his cell number that was given to me by my daughter who had him do some…read morework at her place of employment. Her and I have had several jobs done by Michael @ Patriot Plumbing in the past. I asked her for the number to Michael, thinking it was Michael @ Patriot Plumbing. In her phone directory she had Mike and Michael. The first one that came up was Mike. I needed cast iron drain replaced that had been previously replaced by the homes previous owner and bypassed with PVC outside of the wall. One of Mike's professed plumbers showed up with a rookie helper that knew virtually nothing about plumbing to do the job. The plumbing to be replaced was in the crawl space under the house. Neither plumber or helper ever wore shoe covers to walk in and out carrying tools and equipment to the crawl space to do the job. One of the things needed to do the job was PVC for the drain. Rather than measure and cut the PVC on the back patio where they had all of their equipment, the helper was told to take the 8/10 foot piece of drain PVC through the house to a hallway leading to the entrance to the crawl space, there to be cut as need with a saw, leaving the PVC dust on the floor. When the new PVC drain was finally re-routed inside the inside wall it was protruding 3/4 inch outside the wall studs, which he estimated to be only 1/4 inch at the time that would not interfere with the sheetrock. The reason it stuck out was that the angled fittings were not aligned before they were glued. I told him that was OK at the time so I could get him and his helper out of the house and I could fix that mess. He said he leak-checked it but he never turned the water back on until he was headed to the unmarked truck when he said he would turn the water back on. I replaced the sheetrock by placing 3/4 inch furring strips on all the studs on that wall. After the wall was finished we moved the washer and dryer back into the utility room to hook them up only then did we discover that the washer access panel for the water and drain hose were not installed properly in that they did not cut out the plug for the drain hose to fit into the drain. We managed to cut out the hole that was supposed to be done before installation according to installation instructions for that cheap access panel. When the cost of $1970.00 was above my daily limit for my debit card I called Mike and told him I could not pay with my debit card, I would have to wright a check. He said he was on the road and would meet me at the DQ and asked me what vehicle I would be driving. I wrote the check for $2000.00 even cause I am 83 years old and don't want to figure out how to get that many words on the amount line. I made the check to the plumbing company that I thought I was dealing with because of the wrong phone number I was given up front and both were run by Mike and Michael. When I arrived at the DQ a man walked up to the truck and said hi. I said who are you, I don't know you. He said he was Mike from the plumbing company. I had made out the check to the plumber I thought I was dealing with and he said that was not his company. I told him I would make out another check and he said to leave the pay to part of the check blank. I am still waiting for my bank statement to see who it was payed to. After that day my e-mail started receiving requests for payment from My Plumbing Company a project of All My Services a Private Membership/Ministry Association for Invoice#001135 for $1970.00 that was considered a donation. It is now 17 days after that check was written and I called Mike back and asked about the e-mails and he said something to the effect of he forgot to mark that paid. Dealing with this outfit has been a nightmare that I am just glad to put behind me. Do not recommend ever using this plumbing company or what ever it is to do anything.

The technician was very friendly and knowledgeable. He completed the task in a timely manner. The…read moreoffice secretary was not very professional in communication. I was given a quote I was prepared to pay. When I called to pay I was given a higher quote. When I went in to pay to avoid the $8.90 in phone fee I was still charged the fee. I ended up paying $20 more than was I was quoted. It wasn't so much about the fee as the approach that she took and miscommunication in different prices. I would not go back.

Do not use Alsop Plumbing, Inc. M-18002 for your plumbing needs. We have been using them for our…read moreprimary home and rentals. We used them for a kitchen leak that their plumbers made worse than it originally was a few years ago. The plumbers were as helpful as they could be with correcting the problem but a woman named April was rather difficult and accusatory with were the problem laid. She also accused us of trying to get free services knowing we weren't at fault for the continuous leak they claimed to have fixed but only made worse. It made our entire living room and kitchen flood. We had to get new floors due to their errors. We continued to try to use this company because the plumbers were very assisting but today was definitely the last time. We called them for a slab leak at our primary home. They sent out a plumber who told us he was going on vacation and couldn't get to it for a week. We agreed to wait until he came back and called to schedule it for the week after the next Monday. Monday came and someone called and told us that they wouldn't be coming because he had an emergency and he couldn't come until the 20th. She said a manager would call us back. We called back and we spoke to April who said she is the supervisor and owner. She said we never scheduled for a slab leak only regular maintenance and that the job required two people and no one was coming until the 20th. The plumber told us the day he came he would put us in for monday when he got back. I also called and spoke to a female on the phone who put us down for monday(today). We were told that the plumber had an emergency and would be delayed after calling this morning because no one came at 8am. A few hours later someone called us and said no one is coming that the plumber can't do it until the 20th. This is after speaking to someone last week to confirm that someone was coming today at 8am. We advised her that we had been waiting already for one guy to come off vacation because we were told the other plumbers couldn't handle it so why would we be pushed off until the 20th. She became belligerent and yelled that we never had a slab leak call and that she would know because she does the schedule. When I asked for the supervisor that we were told was going to call us she said she was the supervisor and owner and hung up the phone. Keep in mind their plumber is why we knew it was a slab leak. After she hung up we received a message that our appointment was canceled.

Great Owner and Fabulous Special Ed. Wife......IF want a sand Castle! he's your man. A true Artist,…read moreunfortunately, in the future He'll be moving to the Coast, because Most has a serious Water Crisis.

I have used Nagy Plumbing a few years back and decided to hire them again to snake a bathtub drain…read moreand to price a kitchen sink replacement. This for a property my son owns in Morgan's Point that he leases to a tenant. I asked that they just call the tenant to find an agreeable time he would be home and that I could also attend. Their plumber set up the date and time, but never called either myself or the tenant. They purposely ignored my calls and when the tenant called, they hung up on him. With caller ID, they decide whose calls they will answer. This is not the way Steve Nagy used to conduct business. How they treated not only myself, but my tenant, is extremely unprofessional. My advice, steer clear and find a reputable plumber.

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

charged us $625 to service our split unit. its still leaking. now paying someone else to finish the…read morejob. go elsewhere.

If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas

Once again received great service from the team. They were quick to respond and got the job done…read morewell.

I have work done by this company October 2024 I had to go to the board of plumbing examiner to file…read morea complaint they did lousy work they did not supervise their workers I complain about the work perform he would not correct anything so I took it to the board and the investigation has produced evidence of a violation of Chapter 1301 of the Texas Occupations Code. He paid a administrative penalty. If you ever need a Plumber please call BellCo Plumbing. But didn't correct his work. Thank you Texas Broad of plumbing. It has been a year but I got justice.

Andrew and his team are AMAZING!!! One of a Kind Small Business Owner---truly cares about people &…read morenot just the mighty dollar! He has worked at my business and my residence. Prompt courteous service and reasonably priced! My ac at home went out on a Saturday and although I missed his return call he continued to reach out that same day! He always follows up to make sure everything is going well! I cannot say ENOUGH POSITIVE THINGS ABOUT THIS COMPANY!!!

Earlier today, we had a new faucet and garbage disposal installed in our kitchen sink by George at…read moreMax Power Rooter and Plumbing. We selected this business based upon their reviews and our experience matched their others. We received friendly, professional and prompt service at a fair price! We're already planning on this service for another repair project we're looking at. We highly recommend!

I am very impressed with the quality of service we received. George was very knowledgeable and did…read morea wonderful job on all the projects that needed to be done. I will definitely use him again and recommend him to anyone who needs his services.