My five-year-old Samsung dryer suddenly stopped drying--and, of course, it was out of warranty!…read moreAfter asking ChatGPT to help me find the best appliance repair company in Lansdale, Pro-Tech Appliance came out on top--and now I see why! Alejandro contacted me right away and scheduled a same-day appointment. He arrived promptly at 4:30 p.m. I'm not going to lie: I was both impressed and a little nervous when he took my entire dryer apart! But he clearly knew exactly what he was doing. When all was said and done, he fixed the problem, my dryer works beautifully again, and the cost was very reasonable! I highly recommend Pro-Tech Appliance and Alejandro's outstanding service. Professional, responsive, knowledgeable, and affordable--five stars all the way! and 100% Diva Approved! #DivaBoss

Amazing service and experience! Highly recommended for appliance services…read more Alejandro was responsive to my inquiry, communicative, and provided professional and quality service for reversing a door on a mini fridge. I bought the item scratch-and-dent and couldn't find a service technician through the appliance stores to help. He was able to complete the job never having worked on the brand of brand I had, and also helped me move the item to it's final location, which was not an easy feat. If you are looking for detail-oriented, careful, friendly and professional service, Alejandro is the guy to call.

Amazing same day service! Very knowledgeable and friendly! I spent over $1000.00 between two other…read morecompanies to still had a clogged dryer vent. Sal Jr. came out and within 30 minutes diagnosed and fixed the issue and only charged 75.00 service fee. 100% recommend for dryer vent cleaning!

Sal has cleaned out my dryer vent twice now. Both times he and his son have been super personable,…read moreprofessional, and helpful. This last occasion they cleared the vent of the blockage and ended up saving me from buying a new dryer. A different company service technician had told me various pieces were broken in the dryer but in actuality the only problem was the vent being blocked on the outside. Sal made sure the dryer was producing full heat before he left and therefore has saved me from spending money unnecessarily on a new dryer.

Family operated business that provides very high quality and honest work. We have had them out to…read morefix our dryer, our dishwasher and our older dryer. They always show up promptly, do a great job in explaining the problem and very reasonably priced. I would recommend them to anyone!

I called and left a detailed message about a washer repair. I never received a call back. If you…read moreenjoy being ignored, give this company a call. BTW - the review says "Phila" - I'm just down the road from Bordan Appliance Repair.

Professional and reasonably priced. On time and great communication skills leaving me with options…read moreon what i could have done. 10/10

Family run business. Good people, helpful, courteous…read more Allowed us to look, answered all our questions.

I needed a washing machine after the 28 year old Kenmore died. Matterns came recommended by a…read morefriend. Anne was great to deal with in the showroom. I saved a little money with price matching. They do their own delivery, which went smoothly too. Very happy.

Andrew came out to our home twice to fix a washing machine. He ordered two different parts and put…read morein almost two hours trying to fix the machine. No luck. He was frustrated understandably and did not charge us anything. While that is very nice, we regret his spending the time and effort and hope that other people will use this review to find that this is a very honest company. They were on time, good to their word, and provided excellent service. The machine is old and needs to be replaced. Five stars.

Sean in parts was super nice, caring, and went out of his way to help rectify problems I had with…read morean order I placed with Appliance Parts Group. I will definitely go with "this" company in the future for all of my parts needs!! Way to go Sean at All Brands!!

Contacted Dolan Appliance Service about repairing my dryer which suddenly failed to start. I had…read morealready ruled out a number of the possible problems. I was ultimately told to buy a new dryer by a so-called tech who had not even been out to diagnose the appliance. The problem turned out to be the timer switch, a 5 minute fix and a $60 part. Even with labor, Dolan could have saved a less technically inclined person a few hundred dollars versus buying a new dryer. If you aren't willing to at least make the minimal effort, why are you in business? In short, call anyone else if you actually want service.

Promptly responded to my call; scheduled appointment within two days; parts for a 10 year old…read morecooktop arrived in less than 2 weeks and were installed within a day of notification; final price was 20% lower than estimate. The technician was outstanding! Would be happy to use them again.

This not a reputable business and I would never trust them in my home again…read more Reed's Appliance came out to diagnose our oven, which was old but still partially functional and we were therefore on the fence of repairing or replacing. The bake element wasn't working, but the broiler was so while I could use the oven, the temperature was about 60-80 degrees off from what the thermostat read. During the visit, the technician burned himself by touching the broiler, proving it was hot and working at the time. Honestly in hindsight, this should have been the first red flag because never have I ever seen a technician mindless touch an element that is known to be hot. While sucking on his burned finger, he then pulled the oven out and worked on the panel in the back, commenting on a loose connection that he said he could repair. Immediately afterward, he pushed the unit back into place, turned on the oven and it was now completely dead. No bake or broil and a continuous error code. When my husband reasonably asked what the company would do since the oven was now worse than before the technician touched it, the tech became defensive, insisted he didn't cause the issue, despite my husband (an engineer) explaining how he fried the circuit. The tech was visibly overwhelmed and when my husband asked again what the company can do since they made the oven worse, he said "there's no charge for today," and stormed out, leaving the check I had already written on the counter. The owner called me and launched straight into yelling, cutting me off, accusing me of refusing to pay (false), calling me a liar, accusing me of deliberately trying to screw over a small business, and finally telling me I'm a "horrible person." She had no interest in hearing what actually happened or settling this reasonably. She even twisted a harmless joke I'd made about wanting a new oven into proof of bad intent... the logic of which is evidently lost on me. After reading other reviews, this appears to not be a fluke with this woman and if business is hurting then I'd insist her to look no further than the mirror. She came across as completely unhinged and wildly unprofessional. After I hung up on her, because no person deserves to be verbally abused, there was a knock on my door and the tech came back, asking for payment! I reminded him that he said there would be no charge for today when he stormed out to apparently call his boss. He then said "I only said that because it was clear you weren't going to pay us." Again... the check was literally on the counter. I attempted to calmly explain how it was unfair to be expected to pay full price for a diagnostic that made my oven no longer usable and in fairness to him he said that was reasonable. I said I'd expected the owner to call me to discuss how we could make this right. Based on the tech's statement of "you wanted a new oven any way," he seemed under the impression that it was ok to break the oven entirely, as though a new one would just materialize. To be clear, I want a working oven. If the cost to repair was going to exceed 500 dollars, I would buy a new one. After his tinkering, not only can I not use the broiler but now the fan runs continuously and I had to unplug it altogether, rendering it useless (including the cooktop) until my new oven arrives. I told the tech we could resolve this amicably if the owner apologized. He said he'd call her in his truck and come back if she agreed so we could settle. He drove off then so God only knows what this unstable woman had to say, if he even called her at all. Bottom line. The diagnostic made the problem worse. The technician waived the fee and walked out. The owner responded with verbal abuse instead of accountability. Appliances fail. Mistakes happen. Screaming at customers, calling them liars, and insulting them when your company causes damage is unacceptable. Use this company if you're comfortable with that risk. Otherwise, consider yourself warned.

BAD EXPERIENCE!!! They will quote you $95 but charge you more with no good explanation…read more We requested a service call on May 31 2023. They told me on the phone it would be $95, which goes towards parts and labor if you choose to use them for the work. Guy showed up, looked at our fridge for 30-40 minutes. He fixed a small leak and charged us $125. I called to complain and the guy said he did $125 worth of work. No explanation, no hourly rate calculated, no parts used. If their service costs $125, they should say so!!!! Dishonest. Find someone else.