Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

This is the worst rental car company in this state. they are claiming that my Mom caused…read morecondensation on one of their rentals and it wasn't her fault. This is the worst company we've ever dealt with because they are trying to extort my Mom please avoid them at all costs!

Very disappointed with this location. When you rent be sure to inspect the car very very…read morethoroughly. When I picked up the car I was told that any damage smaller than a couple inches in diameter was not significant and did not need to be noted on the renters agreement. So naturally I looked for larger dents and dings and did not find any so of course I signed the agreement stating that there was no damage to the car. When I returned the car, I was told that the car had hail damage and that I needed to pay a $500 deductible to get it fixed. The damage is nearly unperceivable to the naked eye and is much much smaller than the dents and dings that I had already noticed before I rented the car. New Mexico had several hail storms before I rented the car, and even if I had looked for damage beforehand, I would not have seen it. It is very very minute. I made the mistake of making small talk with the agent when I rented the car and I had mentioned I was driving to Colorado. Well, they also had hail that weekend, however we did not get caught in it. Unfortunately at that point it is your word against theirs and since I already signed the agreement I was pretty much stuck. The original agent I signed the agreement with saw me when I first got there but then left to the back and I did not see her again which was strange because I was there for over an hour. I just feel like they try to wring as much money out of you as possible. It is unfortunate because I have rented with Enterprise before and I used to brag about their customer service but I won't be renting with Enterprise again and I will not advise my friends or family to do so either. The whole thing felt very shady and I do not believe that this location brings the customer service that I thought Enterprise stood for.

It was an seamless encounter. I didn't have to wait too long, the gentleman got the key, paperwork…read moreand my signature and off i went. Never once bugged me about all the add-ons. I also got upgraded to a higher class as well. Being loyal to a company has its perks.

Seinfeld Season 3 Episode11 sums it up with Hertz. They take your reservation, your money, and take…read morea complete dump on all your efforts in planning ahead for your family's vacation. Wipe their hands clean of the trouble you went through because that's just the business side of this car rental company. Thank you for wasting my time and making me wait for a week for the money you were so eager to take while my planned vacation is now at a halt because of you. And while I find a more decent and reputable car rental agency to help me. I don't care to do business with you any longer, but what do you care? Plenty of fish in the sea to make the same mistake I did. Plenty of others you will treat the same. I hope your own vacations are as smooth as this. Xoxomiddlefingerxoxo

Last minute need for change of plans! My bf booked through USAA and had a military deal through…read moreUSAA. They had availability, it was smooth, we got to the desk and the staff did not push us for extra stuff we did not need. Went to get the car, guy gave us choices (there were only two for the package he paid and off we go! For return, we came back outside office hours around 3:30 in the morning and no one was on site----instructions to leave key on the dashboard and the shuttle was already waiting on us which was such a relief! Car was ok but efficient. Got us to what we wanted to do for this trip!

Friendly service on the lot with a decent selection to choose from in the Emerald Aisle section…read more Grouchy older man who worked the exit booth would not accept the Emerald Checkout barcode, so beware that they may not follow all of the typical protocols as advertised at this branch.

Avoid National/Alamo/Enterprises. Just 1 company masquerading as 3. Never have availability…read more "Manager" Rob is a conniving nuisance and desk agent Mary has sticky fingers holding on to your credit card. They're paranoid about getting their cats returned, apparently their cars keep disappearing into Mexico. But they won't outfit the vehicles with GPS. Genius. ​I spoke to every single company today. Sixt and AVIS have the best customer service. Budget and Avis have the biggest fleet. They will price gouge you at ABQ Sunport, but a Lyft can pick you up so you can go downtown for better rates. Best of luck.​

The rental car center is very nice. The shuttles from the airport are convenient and run often…read more The space itself is nice and if you are in a group there are places for people to sit and wait. What I did wonder about is that extra surcharge for uber to the location.

Excellent customer service! So thankful to have pleasant and friendly staff to help us get going…read moreon our trip out west and back. Highly recommend, despite not being at the airport they are worth the Uber fare!

I rented a vehicle from the Hertz location on San Mateo Blvd. in Albuquerque, NM, on July 30, 2026…read more At pickup, I worked with the employee who was the only person working at the location at the time. The office was very busy, and there were multiple customers waiting for assistance. During the rental process, I specifically asked to prepay for fuel, as I routinely do with rental vehicles. The employee told me that she would add the prepaid fuel option and led me to believe it had been added to my rental agreement. When I returned the vehicle on August 3, 2026, at approximately 9:00 a.m., I was informed that prepaid fuel had not been selected. I explained that I had requested it at pickup and had been told it was added. Rather than acknowledging that an oversight may have occurred, the employee stated that she would remember because she receives commission and would not forget. In essence, I was being told that I was incorrect or dishonest about what had happened. I remained polite and professional and explained that given how busy the office was on July 30, it seemed entirely possible that the prepaid fuel option had simply been missed. I asked whether there was any way to add the prepaid fuel option at that point. I was told no and that my only options were either to pay Hertz's refueling charge of approximately $13 per gallon or to take the vehicle and refuel it myself. When I asked if I could take the vehicle to refuel it, I was told that I could, but I would then have to wait for someone to bring the vehicle back to me because it had already been taken to the back. This was extremely frustrating, especially considering that the issue appears to have resulted from an error during pickup. While discussing the rental, I also informed the employee that the vehicle did not contain a spare tire. Her response was that it was not her fault and that Hertz does not provide spare tires in its rental vehicles. I find this extremely concerning. During this rental, I traveled through the Gila National Forest for work, where cell phone service is limited or nonexistent in many areas. Had I experienced a flat tire, I could have been stranded without a spare tire and with no means to call for assistance. From a safety standpoint, I find this unacceptable. What disappointed me most was the way I was treated during the return process. When I stepped outside to inform the person waiting to drive me back to my office that I would be delayed because I needed to refuel the vehicle, I overheard the employee speaking with her supervisor and characterizing me as rude and blaming me for the situation. I will acknowledge that by the end of the interaction I was extremely frustrated. However, that frustration was the direct result of being told that I was essentially lying about the prepaid fuel request and being treated in a dismissive and disrespectful manner. As a customer, I do not believe that is acceptable. Because of this experience, I will no longer use Hertz for my business travel , and I will share my experience with colleagues when discussing rental car providers. I am disappointed that a situation that could have been resolved with a simple acknowledgment of an error instead escalated into a negative customer service experience.

Having more employees on a busy Friday morning could help. Then the two people who are working keep…read moregetting distracted by radios and other random people.

Horrible experience with Budget in Albuquerque. Given two cars, both of which had flat tires within…read morefive miles of the airport. The first was a blow out, the second lost air shortly and went flat quickly. Both on the interstate, very dangerous situation. Required towing back to airport. We lost a day of our vacation dealing with incompetence and lack of customer service. Again, stay far away from Budget rentals! Photos posted of the tires on the cars we were rented. By the way, they are trying to charge us for towing and their bad tires.

like most people, i didn't have a good experience. the customer service agent i worked with was…read morevery rude and constantly stared at me like i was supposed to know what he was trying to say when he wasn't opening his mouth. when he did speak, it was very low and hard to hear. i will say it was easy to extend when i needed to, but that's likely because i could do it online without needing to go in. when i returned it, i forgot to refuel (yeah, i know, that one's on me) and they charged me as if there was an empty tank when it was a quarter left. they also charged me for 28 gallons when the vehicle's capacity was 26.5. not cool. i know there was 6.5 gallons left so it should've been a charge for 19 gallons. that's pretty gross. will never return, budget is way better. oh and budget doesn't charge for the spouse to be an additional driver like thrifty does. not so thrifty in my opinion, they nickel and dime you for every little thing. i can't say enough bad about them.

Worst experience ever it's been more than 10 days to get your deposit back. 14 days out and…read morenothing has been resolved. I have Call everyday. No resolution. I keep getting the run around. They told me to call my credit card company I called them they told me monies have not been release back to my card. It's like they just want you to forget about your deposit. $200 deposit. They do not tell you about the deposit until you sign everything at the end. I will never rent from them again. Worst experience ever.