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    Enterprise Rent-A-Car

    3.4 (78 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 2 weeks ago

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    2 months ago

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    1 month ago

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    9 months ago

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    5 months ago

    Booked a reservation, had an uber drop me off. They had no cars available. You should probably block off reservations if you have no cars.

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    1 year ago

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    6 months ago

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    1 year ago

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    1 year ago

    Employees were super friendly and helpful! Appreciate this location for locally renting a car.

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    1 year ago

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    3 years ago

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    3 years ago

    Short staff phone keeps ringing off the hook and they already gave my rental away! They suck! I do not recommend this place to anyone!

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    5 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    11 years ago

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    12 years ago

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    13 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    We drove this comfortable, roomy, and peppy 4-door to Santa Fe, Taos, and back, and it was great.

    Mentioned in 5 reviews

    Read more highlights

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(187 reviews)
    3.6 miAirport/Base

    The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

    Super unreliable ask for so many things and doesn't give the right information on the phone has so…read moremany unexpected fees that weren't told prior do not recommend..

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Brand new car for me in mid September 2019.

    Hertz Rent A Car

    3.2(39 reviews)
    3.9 miAirport/Base

    After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

    Very few employees around. I was given the presidential circle row as a gold member. It didn't…read moreseem much different than the endless rows of reserved cars. Was able to take a suv, but it is January in Albuquerque. Easy to leave, nice exit employee. I guess if you had an issue, you would have to go back to the counter. Needed cleaning wipe in car as i have received with National. Must take bus to rental cars.

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    Hertz Rent A Car - #TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

    #TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

    Hertz Rent A Car - Nissan Maxima from Hertz

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    Nissan Maxima from Hertz

    Payless Car Rental - fuel gauge

    Payless Car Rental

    1.5(102 reviews)
    1.8 miAirport/Base

    The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

    Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.

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    Payless Car Rental - "Cars available" sign doesn't mean actual cars are available here!?!

    "Cars available" sign doesn't mean actual cars are available here!?!

    Payless Car Rental - 07.07.16

    07.07.16

    Payless Car Rental - 07.07.16  empty

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    07.07.16 empty

    Enterprise Rent-A-Car - carrental - Updated July 2026

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