I have rented hundreds of cars and never had such poor customer service. Would be zero stars if I could. 23 reviews and 13 of them are one star, I wish I would've checked first. Avoid this location like the plague. read more

In a word AWFUL. Nobody at the front desk-- waited for 10 minutes for clerk who was shall we say not professional. Even though car dealer referred me and made reservations she refused my reservation and yelled at my service animal. When I asked to make a reservation if it wa somehow lost she again reused me service. I will be reporting this branch to Hertz corporate and my reach out to my attorney as I feel I was discriminated against. read more

I put in a reservation for a van to move some equipment and boxes from a business location to another business location a week in advance. When I showed up, they told me that they did not have those in stock. They did not ever have those in stock. And refused to help me call customer service or refund my money. I did get a refund after spending about 45 minutes on the phone. But what they are doing is false advertising and shaking people down for their money and holding it for 7 to 10 business days be very aware. read more

Returned car 30 minutes before agreement. Check in staff said no problem. It took them - 1 hr 45 to. Can returned car resulting in a 1 hr and 1 day extra charges. It took an hour by phone to resolve. I took a picture of dash panel showing time mileage and fuel. Buyer beware. Don't leave the car without a receipt in hand. If they are short handed then maybe they should not operate there. read more

Hertz Rent A Car - Returned car control panel - Car Rental Near Me - Albuquerque, New Mexico

The younger of the two men / agents was incredibly rude. Upon return of the vehicle he said he was charging me $400 for excessive pet hair when I don't have a pet. He also charged me for 1/4 of a tank of gas at $10 per gallon, totaling $634 in extra charges. He was unreasonably churlish when I told him it was impossible to make these unfounded assumptions. When I picked up the car there was only 3/4 of a tank of gas remaining. I have had to dispute the additional charges with American Express. I might have to file a police report for fraud. The agent refused to give me his first name. DON'T RENT FROM THIS LOCATION ON SAN MATEO BLVD. Such a waste of time for me, and such a waste of energy as this horrible person created undo stress due to his actions and his yelling. Yikes. NS read more

Absolutely one of the worst rental experience I have had and the assistant manager Andrew was rude. I rented an economy on line because I wanted something with good gas mileage(could have rented midsize for the same price). Got to the store and first he said the car didnt have an auto lock, which no big deal, then we walk the vehicle and it is missing a hub cap. The car was not presentable to me so I asked for another car. He told me I would have to pay $10 a day extra since they did thave another vehicle. At that point I just said yes to only find out he charged me $30 more per day for a Chevy Malibu. His continued response was that his manager said the vehicle was drivable even though it did not look presentable to me. Absolutely horrible service from a supposed reputable car rental company. read more

Very rude customer service. The front desk big chunky lady is unprofessional and has no customer service skills. Will never use Hertz to rent a car! All the other workers at this location are unfriendly as well! read more

I booked a car and when I got there he told me they don't accept credit cards for same day. I had my reservation booked for awhile and I never got any sort of email, text, or call; I get there and the man(if you could even call this pathetic excuse of a human being that) very rudely tells me he can't rent me a car. I ask him why to which he very nastily responds "it's policy". I ask him why they didn't contact me and he proceeds to start screaming at me and telling me I needed to get out of "his store". I have never experienced anyone, ever, as nasty and rude as this employee. I wish I got his name, but he was incredibly obese and had glasses just so management knows. I spent $30 on an Uber and they couldn't even bother to explain why they didn't call me, he literally screamed at me to get out of "his" store and not come back. The level of attitude and disrespect was absolutely disgusting. I've genuinely never experienced anything like this in my life. He was rude the minute we walked in the door. We didn't even get so much as a hello; we got a "what do you want?". If Hertz values customers and business, they would fire this individual. It's very telling that the majority of bad reviews on here are from women considering the treatment I received for absolutely zero reason. When we walked in, his face dropped and I guarantee it's because he saw two women walk in. Genuinely, that is the only logical explanation because there was absolutely nothing said or done for him to be so incredibly awful the minute we walked through the door. read more

Excellent customer service! So thankful to have pleasant and friendly staff to help us get going on our trip out west and back. Highly recommend, despite not being at the airport they are worth the Uber fare! read more

Today's rental experience here was great. I was upgraded to a brand new GMC Terrain for free, and be brand new I mean it only had 300 miles on the odometer. The employee who rented the car to me was courteous and fast so no complaints there. The only reason I don't give 5 stars is because previous experiences here show that occasionally they have a short staffing issue which has led to some unnecessarily long wait times depending on what time you arrive. read more

Chelsea is so wonderful. I was having issues with my billing and how to separate out my cost versus bills being applied to a 3rd party. Not only was she able to organize all my billing correctly, she was extremely nice and professional. Not only to me and to all the customers I saw her interacting with while I was there. Hertz should be very proud to have her as an employee. Thank you Chelsea! You were truly great to work with. read more

Let me start with complimenting the staff at this location. Very nice people and easy to work with. I had never made use of my coverage for car rental so was clueless to the process. These guys were great. Having that said, let's talk car..... When they pulled up in it I was very pleased- bright, shiney, current year- beautiful. Took care of all the details, climbed in and drove off. As the heat of the day progressed, I noticed a "smell". It was the same smell when your friend takes that whore bath instead of a shower- some form of spray fragrance, cheap aftershave, and deep stanky B.O.... It actually gagged me- So, I grabbed a towel for the seat, and paper towels to hang on to sticky - ack STICKY steering wheel, and parked it. I started really LOOKING at interior- it appeared clean, but the smell betrayed the visual. There was some funky film on the door handles, and the dash screen- when the a/c hit the floor, a new smell wafted- that one reminded me of car trash- old fast food bags n cups, burger wrappers, left over fries- we all have that one friend- the one who tosses the garbage in the back so you can get in.... yeah- that kind of stank- I dont know what happened to Hertz- once they were absolutely THEE go to rental service- for the past three rentals, my experience has been the same- stinky, stench wafting odorous vehicles which look clean. I didnt complain- I had no intentions of driving the car anywhere but back when I returned it- I did tell them about the issues in their survey- hoping they will restart the practice of steaming those seats, steering, floors- if there is an odor, there is bacterium, and germs- we are sitting in someone else's nassy butt- no thanks- read more

Manager Chelsea Finks was the absolute best! Being Hertz Gold paid off for my big mistake of drop off and she took very very good care of me. Also gave us great advice for dining and had a great time in New Mexico becuase of Chelsea. Hertz, you have a diamond staff associate and just wanted everyone to know about this location and product. Top Notch! read more

Called got hung up on several times. The MO is "Hertz will you please hold" she never comes back and if she does she hangs up! Had to drive there only to find out they have no full size or compact cars to accommodate my needs. read more

On September 16, 2015, I was the involved in a hit and run accident. My car insurance set me up with a reservation with Hertz at 6300 San Mateo Northeast in Albuquerque, New Mexico 87109. I dropped off my car at the repair company on 10/1/15 and needed to call an Uber to pick me up as the Hertz location stated they would not be able to pick me up and take me to their location even though the website stated there was a Pickup/Return Service was offered. When I got to the location, I walked in and no one was in the front of the location. I walked out and then back in, still no one. I called the location from the waiting area and needed to ask them to come to the front and assist me. I rented a Chevy Trax that day. On October 9, 2015, I dropped off the rental car at the location above. The tank was full and the car was in the same condition I received it in. The representative, Shauna, walked into the location after checking the mileage on the car and accused me of smoking in the car. She stated I would be charged a cleaning fee. I could not believe this was actually happening! I advised Shauna I was not a smoker and that myself or anyone else for that matter did not smoke in the vehicle. She did not want to have a conversation and was firm on her accusation. I asked her for her managers contact information. She wrote it down on a piece of paper. Her manager's name is Brittanie McCarthy (318-294-8857). This is a corporate location so I chose to go straight to the top first. This location needs a refresher in Customer Service. Accusing customers of smoking in vehicles is humiliating and not wanting to hear the voice of your customer is embarrassing for your customers and to your business as a whole. I'm disgusted with how I was treated and spoken to at your location. I was only in your location because I was involved in an accident through no fault of my own and your company took advantage of me in my situation making it all worse! read more

Prepaid for a a rental and went to pick it up. Had an additional driver because it is free for AAA members so we handed her our cards for inputting into the system. Never mentioned prepay fuel or coverage which we thought was strange but didnt think anything of it until we returned the car. So upon return, i am charged $100 for an extra driver and called Hertz to ask why. they say that the AAA information was never inputted and it can't be applied anymore because rental is already completed and I am stuck with the charge. Talked to two different people at Hertz who have said the same thing. So now I am stuck with an extra bill due to a Hertz employee mistake. Turns out there was a reason that we werent given the option for prepay fuel or coverage. The employee was not doing her job correctly. read more

After having a car accident this morning and finding out I don't have rental car coverage in my insurance policy, it was very nice to work with Hertz to get a reasonable rental car for one week. Thanks for helping to brighten my day just a bit! read more

The worst place and staff to rent from! The staff is incompetent and irresponsible. I made a reservation online 3 weeks in advance and contacted the rental office an hour before I was due to pick-up the car to confirm. The MANAGER first said, "We don't have any cars." When I questioned how that was possible she said their fleet was depleted because of spring break, cars were being sent to other states, etc... every possible excuse. When I asked why didn't anyone call me sooner since I was leaving in an hour, her story changed to, "Well, you gave us a bad review so we're not gonna serve you anymore. We can't seem to make you happy." I said THIS IS THE REASON you get bad reviews! You never have cars, there's poor communication and no consideration for the customers' travel plans. I asked to speak to her supervisor and she said it was the supervisor's decision to discontinue servicing me to avoid getting more bad reviews. I said, "How about just giving decent cars and service and earn good reviews?" This girl talked herself in circles so badly, it was pathetic. I tried contacting the District Manager who wouldn't answer her phone for a week and hasn't returned my messages in over a month. I contacted Hertz Corporate customer service to report this horrible treatment of a Gold Member no less and they have not responded. I tried renting from another Hertz branch in the area, but a former employee from this branch is now managing that branch and made it impossible. I am DONE with this company!! read more

Horrible experience. Incompetent all around. No car ready, waited an hour, car was not what we needed for rough terrain. Skip this place

Chelsey at this Hertz location not only made my day today but also saved my week. I was in a minor accident this past weekend and needed a rental car quickly as I use a vehicle throughout the day for work. Given the recent hail damage throughout New Mexico, seemingly every place in town was out of cars (a common problem this time of year I learned as I called around to various places). Chelsea made sure to communicate with me, found me a car at the end of the day, stayed open late to make sure I could get the car and then on top of all of that, made me laugh the whole way through it. Her customer service was amazing and the whole experience was positive. Much better than I anticipated and certainly much better than other reviews previously posted. read more

This location has horrible costumer service and no consideration for costumer travel plans ..made reservations a month in advance on the day of pick up the card wasn't useable and was asked to bring someone else with a credit card when we brought the 3rd party was told would be charged 13$ a day extra for the rental so would have been paying about 179 maybe 200$ on days rented but apon return we where also told we would be getting charged an additional 300$ for smoking In the rental .. after trying to find out why we where being charged and we don't smoke one of the employees said the car smells or " pot" I then tell them we do not even smoke pot it changed to cigarette..I asked to smell the vehicle which they did and it had no smell what so ever and then I pointed out the fact that even if we did smoke in the car nobody told us if we did we would be charged 300 to replace filters and not only that I also pointed out that they had no sign or stickers im vehicle say no smoking and when I was walk to car to have a look and smell for myself they had put a sticker on the driver window witch was not there and was placed there after I pointed it out and not one employe could admit they had did it . Long story short a week later mind you I call costumer service and my money refunded ..I wouldn't recommend this location to anyone unless you are the type to be taken for a ride and your money read more

Horrible staff and horrible customer service. In store staff would not follow through on what had been promised from 1800 number (reservation line). When I asked to speak with the manager he/she would not come out of the office. I had a reservation scheduled through USAA and will be calling USAA to file a complaint through them as well. DO NOT GIVE THEM YOUR BUSINESS. read more

Awful experience took hours to get a car. Made phone calls to other customers when I was in the office. Was change a day insurance fee when they said I could drop if needed. Was give the car with barely any gas. Never going back to any herts. read more