We purchased laminate floors to be laid throughout the entire home except for the bedrooms. The sales pitch was professional, we argued a little about the 50% down payment, but they accommodated me. The installation crew was respectful and professional. My furniture was carefully moved, washer and dryer unhooked and the old carpeting was ripped up FAST! The crew foreman called my attention to a couple of potential issues since the home is 40 years old and we mutually agreed on each solution. The crew worked hard and only took a break for lunch. Everything was cleaned up, washer and dryer hooked back up and everything was put back in place before they left. Any fears I had were unfounded and I would happily recommend 50 floors to anyone. My new laminate floor is beautiful and I have no regrets! read more

Way overpriced. Wanted $1360 to put vinyl flooring in a 252 sq ft studio. Thats $5.39 a sq. ft. HD can do it for less than half that. Shop around read more

The salesman was VERY pushy and became overtly annoyed when I declined to sign a contract when he came out to measure my family room. I was extremely uncomfortable and decided I would not do business with such a company. read more

The initial sales call was excellent. The installation went well. The in between is what makes me NOT recommend 50 Floor. My installation was scheduled for a Friday/Saturday. I was contacted late Friday morning and told the crew would not arrive as planned due to traffic and subsequent vehicle failure; the crew would arrive Saturday afternoon. At 11:00 Saturday morning I received a call that the job the crew was on would take longer than expected but, another crew would be assigned to work Sunday to prepare the area that I needed finished to meet another project deadline. Since I had already wasted a vacation day and turned down a Saturday shift in anticipation of the installation starting Saturday afternoon, a friend and I took up the old flooring, padding, tack strips, staples and cleaned the subfloor. My full floor was installed due to this preparation work but the crew would need to return to install the ¼ round. To avoid scheduling yet another vacation day, I opted to enlist the help of my friends to install the ¼ round. When I contacted 50 Floor, I was offered $150 for the aggravation, lost time and my/our labor. CanNOT recommend 50 Floor. There are a number of competitors I talked with. I choose 50 Floor based on the additional military discount offered. When I carpet the rest of my rooms, I will purchase the materials and hire a reputable installer. read more

Don't be fooled by the "60% off" gimmick. What they do is triple, or even quadruple the "original" price and then quote "60% off". They are still overpriced. If you decide to use them, ask them: "60% off what?" You'll find that the "original" price is too ridiculous to be believed. read more

50 floor does not stand behind their product that they sale one bit. I must say they did honor an issue that they did cause during installation but for the warranty of the flooring itself they will not honor it. It seems they use cheap and inferior products that they will not stand behind. Yes we have one small chip that actually looks and feels like water had sat on the floor for a few months and cause the top layer to come up. Not exactly sure how this happened but to tell me I dropped something on it when I know for a fact nothing has been dropped in that area as it sits underneath an end table. Give me a freaking break... Stand behind what you sale or get out of business... I just wanted to add a few things here to my review. After 50 floor refused to do anything about the flooring that was installed in June of this year 2013. I looked around the floor to see if there where any other issues. I noticed after moving our couch that usually sits in one spot and doesn't move that there are little dents in the flooring where the couch sits. Yes we do sit on the couch a great deal but we do not weigh that much in fact I don't even weigh over 160 lbs. So if the flooring doesn't hold up to that then yes this is a bad product that they sale and will not stand behind. I have since emailed the manufacture to see if they will do anything and we will wait and see. It just seems to me that the product should stand up to more wear than just a few months this is ridiculous. As a side note the manufacture is Quick-Step Laminate Flooring which I believe they are affiliated with MoHawk but not sure... read more

Just got a quote for $700 to repair the scratches on my "scratch resistant" "guaranteed" manufactured wood floors.. WOW!.. that's a lot of money to spend after I've already paid an Astounding amount of money to this company. It's kinda crazy!.. Hopefully I can find some product remnants (I had a few leftovers) in my basement .. And MAYBE I can find someone else to install it for less.. I'm incredibly disappointed. read more

In November 2012, I drove an hour to my townhouse for the sole purpose of receiving an estimate on new laminate flooring. I had an appointment with a 50 Floor representative, who arrived on time and was friendly (I'm sorry to say that I don't remember his name). About 15 minutes into our appointment, as he was showing me samples, I mentioned that my husband and I had looked at laminate flooring at a local home improvement store with the idea that we could do it ourselves, but we just could not determine when we would have the time to actually do it -- hence our reason for getting an estimate from a flooring company. As soon as I mentioned the words "my husband", the flooring rep stopped and asked if we could get my husband there to meet with us. When I looked at him strangely, he went on to explain that it was helpful to have "all parties involved" present when discussing flooring installations. I assured him that the townhouse was in fact mine and that my husband fully trusted me to make decisions in regards to its renovations. The rep then went on to say that it would be better for my husband to be present in case I couldn't fully explain an aspect of the flooring or the estimate that I'd received. When I maintained my questioning expression, the rep continued to blubber about wives not always being able to recall certain details that they received in the estimate. (Yah, he literally said that.) He then began packing up his samples and told me to call the main office to schedule another appointment for a time that my husband could also attend. Now, I will be blunt -- I'm fairly certain that if I had a penis, I would have actually received an estimate on the flooring. In fact, I'm quite positive that the flooring rep would have given my husband an estimate without me, the actual homeowner, being present. read more

I have no complaints regarding the sales person, pricing, etc. What I do have a complaint about is the product, which I feel is inferior. I needed my entire house carpeted. I requested a nylon carpet due to the wearability factor (the salesperson agreed that this is the best when it comes to wearability). We are a two person home - no pets, grandchildren, or many visitors. When I had the carpet cleaned professionally this past time, a comment was made on the paperwork that the carpet had extensive wear. The carpet is only three years old. It also needs to be stretched in a number of places due to (I am told), improper pad weight. (I understand 50 floor only uses one size pad - not a good thing). Stretching is very expensive, especially since I will need it stretched in so many different areas. Not a happy camper and will never use them again. As they say, you get what you pay for. read more

50 FLOOR AUSTIN, TX. BUYER BEWARE, STAY AWAY FROM 50 FLOOR!! We started the process of having our carpet replaced with hardwood floors beginning of May 2017. The sales person Jason Hemenway convinced us on a floor that was "very similar" to wood because we have large pets. The samples that were shown to us did look similar to wood and were thick and wood-like. We were very clear in not having this job subcontracted and were told that the work would only be done by 50 Floor employees that met a high level of workmanship. Everything started going downhill once SUBCONTRACTORS showed up with material that looked more like linoleum. We were worried but continued the process due to their assurance that once installed, the product would meet our expectations. However, we were left with a floor that looks so cheap it's embarrassing, with terrible installation as confirmed by the branch manager Dana Luburich who came to inspect the job after numerous complaints. Not only was the floor terrible quality, the installation so poor there are grooves all over the place, the baseboards were not even removed, just a piece of wood covering the ends, and on top of that, our $4,000 dresser was damaged in the process. Only one man was left to do the installation and even this person had no respect for our house and left a disgusting mess in the bathroom. It's now September and no progress has been made in trying to resolve this matter with 50 Floor, only an offer of $250 dollars for our 4k dresser. We have been more than patient with this company, but now feel insulted and have started a legal process. The worst part is that we can't contact another reliable company to replace this floor since 50 Floor won't even come out to remove this cheap product. Do yourself a favor and stay away from this nightmare of a company. read more

Well.... Here's the story & the review....(This is for 50 Floors located in Capital Heights Md --- we are MD residents) the experience started out bad..... the sales lady was here July 14, 2017 & the contract stated the work would be started on or before August 14th & completed on or before August 15th (& a deposit was paid). No one ever called to schedule. We had to call to set up a date. So on September 5th, two installers came to do the carpet install job. We, of course had taken off of work. However, the sales person measured wrong by "2 1/2 feet" . so on delivery ..... there was not enough carpet & no installation was done !!!! .. (FYI--THE SALES LADY IS NO LONGER EMPLOYED THERE.). We called & talked to the dispatcher (Robert Butler) who the installers report to..... & he was unsure how soon he could get the carper reordered & expedited. ""SERIOUSLY""??. Needless to say, WE WERE NOT HAPPY. I then called & left a message for the General Manager at this location, John Brown. John returned the call & he went above & beyond to help us & provide EXTRAORDINARY service. The NEXT DAY, we had UPGRADED carpet & the installers were back. Also, just an important note, Manuel & the other installer were EXCELLENT in skills & caring customer service. So John Brown & the installers turned this review into something FABULOUS. We also received a follow-up call the day after from Robert Butler to make sure we were pleased with the outcome. BOTTOM LINE...... the general manager "made the wrong into a right" & the installers are EXPERT. The carpet is lovely!! read more

BUYER BEWARE ... I had laminate floors installed in December 2016 and it's 8 months later and have already had 4 repairs done to the floor. VERY, VERY, VERY POOR INSTALLATION. I'm extremely disappointed with 50 Floor. Wish I had never gone with them. read more

50 floors, is untruthful and unforthcoming with information. They do not tell you, the ordered product during installation may not be what is ordered. The company is suppose to- vet/ make careful examination of their installers. The installers did not speak English, therefore- we could not communicate with each other. The installation crew were more concerned with getting in and being done, than care or concern of my property. The installation crew left doors crocked and unhinged. The installation crew removed my toilet but upon replacing it, they cracked the connecting hardware which caused water leakage to my new floor- after installation. The installation crew used materials of wrong color (quarter round convex molding). The crew did not finish the job, but now- the typical, other of half expected payment in full. 50floor needs to be more transparent with their capabilities of getting the job done -right. At this point 50floor owes me money- but we the consumer, know how that will go. Whatever happened to people doing right by other? :poop: read more

We had our floors done 1 month ago. The day the installer left the thresholds were coming up. He over cut every door frame and left gaps in several places. There are several planks that are damaged. I have talked to them several times and keep getting the run around. The guy who did the installation was supposed to come back the first weekend and fix the threshold but never showed up. FINALLY someone showed up due to me complaining over and over that i have a toddler and she will get hurt. The original installer is NEVER allowed back at our house due to his poor work and damaging our chair and never mentioning it. I have been told over and over that the material has been ordered or some was ordered but we need more and i will get you a date ASAP. Well if they think 1 month is acceptable they are wrong. They were fast to install and take my money but that's it. NEVER AGAIN. read more

When I received this quote the price was ridicules. However, they made you feel like you were getting a good deal by marking 60% off. I received another quote that was straight forward and $2300 cheaper. read more

DON'T DO IT!!! If you are like me, you've seen tons of commercials for 50 Floor with endorsements from trusted TV news people like Dale Cardwell and Jill Becker, and you think that since they have put their good names behind this company, they MUST be trustworthy. Exactly the opposite is true! They bring samples to your home so that you can pick in your own lighting, and you can match your furniture or other flooring. So good, so far? The problem is when they come out to install "your pick." They DEFINITELY bait and switch with inferior products to what they have shown you. The namebrand of the company of the flooring will not even be what is stated on your contract. They promise the best American-made brands, and they deliver crap substitutions. What's worse is that if you complain, they say "You can refuse the flooring, but we will keep 20% of your contract price for a re-stocking fee." Are you kidding me? Why the heck should a customer pay for THEIR bait and switch junk? They could not care less about their customers. They do not return calls. If you complain loudly, they will have their attorney contact you, and threaten YOU with a lawsuit. Save yourself alot of trouble and expense. Find a reputable installer, and then go to a wholesale store like floor & decor to pick your flooring. You can also take home samples. Best of all, you can buy REAL solid hardwood flooring for LESS than 50 Floor charges for cheap veneer. Do not use 50 Floor. You will regret that decision. read more

HORRIBLE EXPERIENCE I spent almost $21,000 and expected a top quality install. There was nothing about this company that was top quality. - Furniture and walls were damaged when moving the furniture. - The hard wood installed is soft and damages easily so when they put back the furniture they damaged the floor. (drop your cell phone and you have a dent) - Lots of nail holes not filled in. - Edges of trimming unpainted (white trim with brown ends) - If anything needs to be fixed prior to the floor being installed they won't do it and will just install on top of it. - They use subcontractors so you don't know what you're going to get. - Customer service tells you what you want to hear but clearly there is a lack of communication between them and the installer since they kept coming over without the proper items and could not do the job. - After the 4th attempt to fix issues after the install I requested a partial refund and got ignored. - If your room is not a square or rectangle then they don't have the skills nor equipment to do a good job. - Some boards move when you step on them. (not installed properly) - Lots of caulking missing around the trim. - The installer's supervisor never expected the completed work. - This was no bargain........I DO NOT RECOMMEND. read more

My whole house looks amazing now. The stairs are solid stained thick hardwood and everything matches. I didn't have to do anything. Reccomended 100% read more

I have used this company in the past and had decided to do another area of my home. John was a very helpful sales rep and the installers did a great job. Having used them in the past, I thought I would give them another try. Lionel, came out to the house and showed me some really nice carpeting. Though they were not able to come to a price that was within my budget, Lionel, did do a thorough job with the initial visit, he was very polite and worked with me for quite a while at decisions and pricing. I appreciate his efforts to try to accommodate my needs. read more

I'd give them a ZERO if it was available! Worst company I've ever dealt with!!! Their product is defective and they refuse to rectify situation by replacing it. They've been dragging their behinds on this for 4 months of my constantly trying and talking with them. They have the worst customer service reps Cynthia and Charlene are subpar and they only know how to read from a script. They waited almost 6 (SIX) weeks to return any calls then they have the audacity to lie about it. They sent he same contractor -Dimitri out to my house twice to "evaluate" my complaint with no resolution. They've sent out Greg their quality manager out to evaluate it and he confirmed that their initial conclusion was incorrect yet they still refuse to own up to selling me defective and subpar quality product if laminate flooring .They've made promises and have not delivered. I've spent more than $5k in flooring I with them and it was the biggest mistake of my life in ever dealing with this company. I've turned my house upside down three times for them to come "repair it" only to have this Dimitri guy show up with a work order of evaluation instead of repair and replace! This company does not care for keeping customers satisfied. They only think of multiple ways to scam people and rob them!!! read more

If our only experience with 50 floor Atlanta was our salesman we would rate 50 Floor Atlanta a billion thumbs down! Once you get past the unprofessional, ineptness, inconsideration and stupidly of the sales rep you will find a crew who will work 14 hour days with no break and no complaints and show up exactly on time, not once, but three days in a row! Our house is clean , our furniture is clean and in place, our possessions were protected and we were informed of the progress every step of the way. Our crew, headed by Domingo, deserves a 100 billion thumbs up! read more

BUYER BEWARE: My husband and I hired 50 Floor located at 818 Bluecrab Rd. Newport News VA. 23606. We spoke with the salesman on Sept. 6th 2017 I specifically ask the salesman do they have their own installer or do they hire independent contractors? He insured me that they were 50 Floor employees. Well, when they showed up Sept. 29th 2017 to do the job, it was very obvious that they were independent contractors. The language barrier was immediately an issue. They didn't measure anything before cutting. They were stepping on the shoe molding to break it instead of cutting it, they over cut the door trimming to the point I could stick my finger in the hole, they put defective planks down, they left gaps where the shoe molding was suppose to connect, when they put the toilets back they didn't cut the screws, that holds the toilet in place so the plastic covers would not go back on, they destroyed three different transitional strips that we provided, they put nails in the flooring, they left gaps in the flooring, they came back on 4 separate occasions to do what was suppose to be a one day job on Sept 29th 2017, they just finished today Nov. 15th 2017. They offered absolutely no compensation for our inconveniences, the only offer they made was to pay for the shoe molding and the transitional strips that they damaged. I had to escalate the call to corporate. And it was like pulling teeth to get them to offer 150.00 credit which is not anywhere near compensation that should have been offered for time wasted, aggravation, lack of professionalism, lack of customer service, the multiple canceled appointments that were canceled at the last minute, lack of integrity of this company is beyond unacceptable. I will never use this company or recommend this company to anyone. I would have been better off hiring an independent contractor my self and saved the extra money they charged for mediocre work. Even upon completion, it doesn't look like professional did the job. read more

Not happy with 50 flor product. The hardwood floor pops and creaks. It is getting worse and still nothing resolved after a month. Why would they install defective flooring? I thought they were a reliable company! Need this taken up and replaced with a quality flooring which I paid for! Do not use this company. read more

Installers removed old carpet and I requested they let me use my power stapler to secure my floor. The installer took it from me and insisted that he do it. He was missing joists and I showed him how to do it correctly. He did a few and when I was not watching, he just made a lot of noise placing staples at random places. Floors squeak and shift as you walk on them. I am very dissatisfied with their poor performance. read more

Not a good place to do business with. Was told one day for most installs and it took 3 days. Not happy with final result. Already getting scratches on the floor after less than two months. Tried to get someone out to fix and they just didn't show on the first TWO attempts never even called. Bad business!! Go with someone else read more

Signed contract around 6pm on Friday, Dec. 11, 2015. On Sat. Dec. 12, 2015 phoned sales rep (left a message) and asked to CANCEL our order/contract, since we, upon thinking about our choice during this less that 24 hour period, we became unsure of what we had chosen being the exact product/colors we wanted. Our salesperson, Sean Cohen(Nashville) returned our call within an hour ( Dec. 12/2015) and said he canceled the contract and when we are ready we will start over with our choices. ALSO, just writing this to have in writing that we DID cancel this contract in less than 24 hours and Sean Cohen (50 Floor Rep) said NOTHING in writing was needed from us. That the contract is being destroyed. Looking forward to dealing with such an excellent salesman/Rep again when we are more sure of our product/color choices. IF this rep is ANY indication of the service they provide, they are a winner. Will write another review after we actually do a contract (in the future) and have installations. Rachel & Sean L. Clarksville, TN. read more

Don't waste your time with this company. Save yourself a financial nightmare. The salesman's was rude. We wanted hard wood floors, he said they couldn't install them in our house because it was on a slab. So he pushed the supposedly top of the line laminate $3600 with all the discounts for 620 sq ft.) Said it was water and scratch resistant. They installed it. And the nightmare began. Cut our carpet to short at the thresholds and refused to do anything about it, now I have to lay throw rugs into each bedroom so the carpet doesn't get caught in vacuum. All the edges of the flooring are curling up. And the floor buckles. The trim they installed around the flooring looks like hell. It's been two years since installation and all the caulking and paint has yellowed and all has to be redone. And the manufacturers who makes the product will not return your calls or answer emails. Grandson spelt a cup of milk on the floor and less then 30 seconds It took me to clean it up warped the floors. The product they sale is garbage. Do yourself a favor and look else where for flooring. read more

I had flooring installed. I was informed that the new flooring could go over the existing flooring by the sales rep. The day of construction I was told that the existing flooring had to be removed. They charged me $2500. Upon removing the old flooring they did not check to see if the sub floor was squeaking and began to glue the new flooring down. After questioning them about a significant squeak on new partial floor I was told that the new flooring is down and they cannot do anything about the squeak as it is a joist problem. They then began to nail the remaining sub floor to the joists to avoid any other problems. After speaking to a few people who are familiar with flooring I was made aware that I was cheated. I ask the question - Why did 50 Flooring NOT check the sub floor to see if there were any issues and tell me before laying down the floor? Very disappointed! Now I have to pay another company to fix a problem that could easily have been fixed when 50 Flooring had access to the sub floor. It is like they just wanted to get in there and out. They pride themselves for having years of experience then why could not identify that there was an issue with the sub floor. Please be aware of the Sales Rep and the construction crew. Flooring installed - 9/21/2018 - S. Patel read more

I called and made an appointment to get a quote for hardwood flooring. When the sales rep came out to my home, he began the measuring and then halfway through stopped and said that I really needed to have my husband there with me for the appointment. When I told him that my husband did not care to be there and he asked me to get whatever I liked, the sales rep proceeded to tell me that it was the company's policy to have him there with me in order to give a quote. I told him again that my husband works a lot and doesn't want to deal with things like this and that he trusts me to pick out flooring for our home. He then took out his cell and said he had to call the office to report that my husband was not there for the appointment. I asked if I was not going to get a quote today just because my husband was not there and the sales rep said no, it's company policy for both parties to be present. I told him that he was making me very uncomfortable and that it was a very big turn off to be told I could not get a quote alone. After he called the office, they told him to give me a quote but not to do the entire sales pitch. After he left, I called and spoke with the sales manager about what happened. He didn't seem to think it was a big deal and said that it was company policy to have both parties there for the appointment... All in all, even after getting a quote (which was way overpriced anyways) I would never use this company. Anyone who doesn't think a woman can make a decision without her husband there with her does not deserve my money. I was appalled with the service from 50 Floor. read more

Stay away from these unprofessional people. They will damage your house, leave dust everywhere, install wood with defects on the surface, poorly reinstall appliances and plumbing. The crews are not trustworthy. Matt Carter told me that these aren't his employees, they're just crews of people that he hires. Nice! These "crews of people" left my house in terrible condition after the second full day leaving at 10:00 PM. (that's right, it takes two days not the one that they advertise). The wood has spots on about 10%-20% of it's surface. They offered to replace the wood that was defective, but another wood expert said that they would never be able to get it right. I'd always be able to see where they had made the changes. When I withheld the final payment, I was threatened by Mr. Carter, who told me that he would get a collection agency to go after me. "I don't care one way or the other", he said. They should be avoided. read more

This store has the most rude, condescending set of employees I've seen lately. The salesperson clearly tried to steer me to a product before she understood what I was looking for and when the asked the gentleman (I use the term loosely) who I assume was manager a question about what I was looking for--she obviously misunderstood what I was looking for--and he was condescending and just plain rude. I would not shop there again. I found the staff at Lumber Liquidators to be much more customer focused and just nicer to deal with. Also the salesperson kept telling me how much lower their prices were than their competitors on similar products. The prices were on a par with competitors--not lower. They had a good selection of hardwood floors but not worth putting up with rudeness and bad customer service. read more

This company was great when it came to selling us their product and services. However, we have had to call them out twice to make repairs and both times they didn't make it within their scheduled time nor even the scheduled day. They didn't even call to let us know they weren't going to make it or to reschedule. It is almost impossible to reach the scheduling department for rework. You have to leave a message and the person may or may not get back to you in 24 - 48 hours. It usually requires 2 or 3 calls before you get in touch with someone. I was going to have them do my house, but I have changed my mind. Will go with someone local, who may charge a little more, but, hopefully, the service will be better. read more

50 floor is the WORSE flooring company ever, they are not professional and they are liars. They have put my young children, my dog in total stress for the past 24 days. Please do not give them your business. (THEY INSTALLED THE WRONG COLOR FLOOR) I paid them $7500 to put hardwood in my house to sand and refinish existing wood flooring and install new carpet. It was supposed to take 3 to 4 days, 24 days later, my family and I are still not able to come back home, the work is unfinished, all my furnitures are still in the hot garage, there is dark brown stain all over my walls, my cabinet doors, my toilet bowls and not to mention the substantial damages to my furnitures, to my wall paintings, my oriental rugs, they wasted $300 worth of my food because they left my refrigerator unplugged for more than 6 hours. I could not communicate with the installer because they did not speak English or spoke very little English. They were very sloppy and damaged my grass by putting all their tools on the grass. They did not replace the furnitures, did not put the doors back. I have called and spoken to more than 6 people between customer service personnel and management, i have sent pictures, left messages for 50 floors and no one from 50 floors has given a plan of action to resolve this issue. We have been out of our comfort for 24 days; we have been eating out for 24 days because my kitchen is not functional. To make things more scary ya'll, the installer made 7 crank calls to me after he found out that I reported him to 50 floor, we felt scared, intimidated and stalked. Not even their so called manager never had the decency not along the courtesy to return my phone calls after leaving several messages. When the salesman came to my house on Monday August 10th, an email was sent to the owner of the company, that is when the so called manager called and he told me that he was never made aware of my situation. They took my money, they did not finish the job, they damaged my property and they are still not trying to fix it. now I have to pay a lawyer to go after them now. This is the WORSE Company and the worse experience ever. Do not use 50 floors, they will keep out of your house forever, you won't be able to communicate with people doing work at your home and they harass you with crank phone calls and you report them. read more

We are very disappointed with our install from 50 Floors. Our original installation quote was for 3 days to complete the job. The first time took 9 days and the job was so bad they had to come back a second time to reinstall our tile. The second time took 17 days! They did not do anything as advertised. We removed everything from the rooms, they did not cover anything, did not clean up anything and did not return anything to the rooms. We had to pay a cleaning company to remove the grout and dirt from our furniture after they were finished. It took days for us to clean our house after they left, TWICE. After many calls, there was no supervisor checking on the progress of the jobs that might have alleviated some of the problems. The installation process was a nightmare. 50 Floors is very expensive and we expected a professional job for the cost. We will be contacting an attorney to recoup some of the cost. read more

These people lie! They tell you prices when their rep comes out and say they will match others prices. Don't believe it because they play games. They look at your price quotes and make excuses like, the product was not described. (As if I would put another type or color of the wood I'm matching. Then to state there was no date on the quote. REALLY! I need the hardwood and installation and I don't play games. They DO! Plus they finally said Well, we can't match but we can get within $300 of the price you were quoted. Believe me - shop around because you can find a better price overall and be much happier than being JERKED around. Personally, I give them a zero rating and an "F" for failure. Honestly, the ads on 11 alive for this company do not give the true story. I really give them zero starts but you have to rate a min of 1 star. I certainly hope Matt C realizes this is not good business read more

I was putting down new floor for my parents. First the salesman missed his appt and kept us waiting for hrs. He was super nice but put the pressure on when I stated I wanted to also get pricing elsewhere. He told me they only come out when the decision maker is present, which I was. He then starts dropping the price and tells me that is what it would cost his mother to buy it. So I decided I could live with his price. Stupid me! The installers show up hours late. They are also very nice and polite but not a one speaks decent English. If I hadnt been there, my elderly parents never would have understood what they were saying. Salesman said the job would take 3 1/2 hrs, the installers said closer to 6hrs but it took 9 1/2 hrs. They did move everything. In process they broke the dryer hose and showed me like it was already broken. I said no way because this was just installed a month ago and if it was broken you would see lint all over and you dont see one speck of lint. They said they would fix and went to home depot to buy new hose. When they finally finished the job I was ok with all the trouble because the floor looked so much nicer than before. 3 days later the seam began oozing glue. I called and they sent someone who never showed up and when I called again they are always so apologetic and say they will send someone again. Although he showed up very late, the installer guy says the floor was not installed properly and old flooring should have been removed. I said this is how I was told you were doing it by both salesman and the original installer. When I called back to installation mgr, he says no that guy is wrong and we were supposed to lay over old floor. I will speak with him. Problem they say now was that there was water or condensation present and it had to dry before they could reglue the floor. Well it seems that waiting to dry means they leave me hanging for wks and wks and telling me someone will come out and check it. Many no shows and ph calls later, with apologies of course, people came to say still wet. Even one guy reports back that we have a leak. I finally get the owner involved and he tells me that if his installer says there is a leak then there is a leak. I said then why didnt anyone else u sent out say this? I also said you are wrong there is NO leak in this house. He says well you will have to have a plumber come out and find the leak! He says trust me, I have been doing this for yrs and I am telling you from what my installers say then you definitely have a leak and we cannot fix until plumber comes out. $135 later and the plumber says NO LEAK!! I knew it! Mr "I have been doing this for yrs" didnt know squat!!! I am out another $135!!!!!! Well they finally come out and I am still not happy with the seam on my parents floor. My mother also told them she wanted her money back for the plumber they insisted be called and would you believe that she got a check for only half of it????? How crappy of them! I will never recommend this company to anyone! read more